server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6628=['complete','lodash','util','./utils','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','destuniqueid','agentcalled','agentcalledAt','now','called','connectedlinename','error','agentringnoanswer','isNil','rejected','reason','holdtime','ringtime','talktime','stack','queuecallerabandon','forIn','abandoned','agentconnectAt','connect','agentringnoanswerAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcompleteAt','diffTime','blindtransfer','transfer','transfereruniqueid','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','origtransfererexten','origtransfereruniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','agent'];(function(_0xcbef32,_0x4dabc8){var _0x2a07be=function(_0xe0275){while(--_0xe0275){_0xcbef32['push'](_0xcbef32['shift']());}};_0x2a07be(++_0x4dabc8);}(_0x6628,0x19f));var _0x8662=function(_0x522924,_0x487f6d){_0x522924=_0x522924-0x0;var _0x492214=_0x6628[_0x522924];return _0x492214;};'use strict';var _=require(_0x8662('0x0'));var util=require(_0x8662('0x1'));var utils=require(_0x8662('0x2'));var agents={};var transfers={};function writeDB(_0x3c37a8,_0x41132c){utils['info'](util['format'](_0x8662('0x3'),_0x3c37a8[_0x8662('0x4')],_0x3c37a8[_0x8662('0x5')],_0x3c37a8[_0x8662('0x6')],_0x3c37a8[_0x8662('0x7')],_0x3c37a8[_0x8662('0x8')],_0x3c37a8[_0x8662('0x9')],_0x3c37a8[_0x8662('0xa')],_0x3c37a8[_0x8662('0xb')]));if(_0x3c37a8[_0x8662('0x6')]){utils['getVoiceQueueByName'](_0x3c37a8['queue'])['then'](function(_0x150184){if(_0x150184){_0x3c37a8[_0x8662('0xc')]=_0x150184[_0x8662('0xc')];_0x3c37a8[_0x8662('0xd')]=_0x3c37a8[_0x8662('0xe')]?_0x150184[_0x8662('0xf')]:![];_0x3c37a8[_0x8662('0x10')]=_0x3c37a8[_0x8662('0xd')]?_0x150184[_0x8662('0x11')]:0x0;}utils[_0x8662('0x12')]('CreateVoiceAgentReport',_0x3c37a8);});}else{utils[_0x8662('0x12')]('CreateVoiceAgentReport',_0x3c37a8);}if(_0x41132c){delete transfers[_0x3c37a8['uniqueid']];}else{delete agents[_0x3c37a8[_0x8662('0x13')]];}}exports[_0x8662('0x14')]=function(_0x4f7ebc){try{agents[_0x4f7ebc[_0x8662('0x13')]]=_0x4f7ebc;agents[_0x4f7ebc[_0x8662('0x13')]][_0x8662('0x15')]=utils[_0x8662('0x16')]();agents[_0x4f7ebc[_0x8662('0x13')]][_0x8662('0xb')]=_0x8662('0x17');agents[_0x4f7ebc['destuniqueid']][_0x8662('0xa')]=null;agents[_0x4f7ebc[_0x8662('0x13')]][_0x8662('0x18')]=null;}catch(_0x56f46c){utils[_0x8662('0x19')](_0x56f46c['stack']);}};exports[_0x8662('0x1a')]=function(_0x532680){try{if(!_[_0x8662('0x1b')](agents[_0x532680[_0x8662('0x13')]])){agents[_0x532680['destuniqueid']][_0x8662('0x1a')]=!![];agents[_0x532680['destuniqueid']]['agentringnoanswerAt']=utils[_0x8662('0x16')]();agents[_0x532680[_0x8662('0x13')]][_0x8662('0xb')]=_0x8662('0x1c');agents[_0x532680[_0x8662('0x13')]][_0x8662('0x1d')]=_0x8662('0x1c');agents[_0x532680[_0x8662('0x13')]][_0x8662('0x1e')]=_0x532680['ringtime']?parseInt(_0x532680[_0x8662('0x1f')])/0x3e8:0x0;agents[_0x532680[_0x8662('0x13')]][_0x8662('0x20')]=0x0;writeDB(agents[_0x532680[_0x8662('0x13')]]);}}catch(_0x119238){utils[_0x8662('0x19')](_0x119238[_0x8662('0x21')]);}};exports[_0x8662('0x22')]=function(_0x34ce53){try{_[_0x8662('0x23')](agents,function(_0x92283e,_0x590acf){if(_0x92283e[_0x8662('0x4')]==_0x34ce53[_0x8662('0x4')]){_0x92283e[_0x8662('0x1a')]=!![];_0x92283e['agentringnoanswerAt']=utils[_0x8662('0x16')]();_0x92283e['lastevent']=_0x8662('0x24');_0x92283e[_0x8662('0x1d')]=_0x8662('0x24');_0x92283e[_0x8662('0x1e')]=_0x34ce53[_0x8662('0x1e')];_0x92283e[_0x8662('0x20')]=0x0;writeDB(_0x92283e);}});}catch(_0x543a25){utils[_0x8662('0x19')](_0x543a25['stack']);}};exports['agentconnect']=function(_0x67afbe){try{if(agents[_0x67afbe[_0x8662('0x13')]]){agents[_0x67afbe[_0x8662('0x13')]][_0x8662('0x25')]=utils['now']();agents[_0x67afbe['destuniqueid']][_0x8662('0xa')]=_0x67afbe[_0x8662('0xa')];agents[_0x67afbe['destuniqueid']][_0x8662('0x18')]=_0x67afbe[_0x8662('0x18')];agents[_0x67afbe[_0x8662('0x13')]][_0x8662('0x1e')]=_0x67afbe[_0x8662('0x1f')];agents[_0x67afbe[_0x8662('0x13')]][_0x8662('0xb')]=_0x8662('0x26');_[_0x8662('0x23')](agents,function(_0x5ce222,_0x595cbf){if(_0x5ce222[_0x8662('0x13')]!=_0x67afbe[_0x8662('0x13')]&&_0x5ce222[_0x8662('0x4')]==_0x67afbe['uniqueid']){_0x5ce222['talktime']=0x0;_0x5ce222['holdtime']=_0x67afbe[_0x8662('0x1f')];_0x5ce222[_0x8662('0x1a')]=!![];_0x5ce222[_0x8662('0x27')]=utils[_0x8662('0x16')]();_0x5ce222[_0x8662('0xb')]=_0x8662('0x28');_0x5ce222[_0x8662('0x1d')]=_0x8662('0x28');_0x5ce222[_0x8662('0x29')]=_0x67afbe['destuniqueid'];_0x5ce222[_0x8662('0x2a')]=_0x67afbe[_0x8662('0x7')];writeDB(_0x5ce222);}});}}catch(_0x36432a){utils[_0x8662('0x19')](_0x36432a['stack']);}};exports[_0x8662('0xe')]=function(_0x2fbce1){try{if(!_[_0x8662('0x1b')](agents[_0x2fbce1['destuniqueid']])){agents[_0x2fbce1[_0x8662('0x13')]]['agentcomplete']=!![];agents[_0x2fbce1[_0x8662('0x13')]][_0x8662('0x2b')]=utils[_0x8662('0x16')]();agents[_0x2fbce1[_0x8662('0x13')]][_0x8662('0x20')]=utils[_0x8662('0x2c')](agents[_0x2fbce1['destuniqueid']][_0x8662('0x2b')],agents[_0x2fbce1[_0x8662('0x13')]]['agentconnectAt']);agents[_0x2fbce1[_0x8662('0x13')]][_0x8662('0x1d')]=_0x2fbce1['reason'];agents[_0x2fbce1[_0x8662('0x13')]]['lastevent']='complete';writeDB(agents[_0x2fbce1[_0x8662('0x13')]]);}}catch(_0x43d2e7){utils[_0x8662('0x19')](_0x43d2e7[_0x8662('0x21')]);}};exports[_0x8662('0x2d')]=function(_0x11a073){try{if(!_[_0x8662('0x1b')](agents[_0x11a073['transfereruniqueid']])){agents[_0x11a073['transfereruniqueid']][_0x8662('0x2e')]=!![];agents[_0x11a073[_0x8662('0x2f')]][_0x8662('0x30')]=_0x8662('0x31');agents[_0x11a073[_0x8662('0x2f')]][_0x8662('0x32')]=_0x11a073[_0x8662('0x33')];agents[_0x11a073[_0x8662('0x2f')]][_0x8662('0x34')]=agents[_0x11a073[_0x8662('0x2f')]][_0x8662('0x4')];}}catch(_0x1a9f0f){utils[_0x8662('0x19')](_0x1a9f0f[_0x8662('0x21')]);}};exports[_0x8662('0x35')]=function(_0x373c46){try{if(_0x373c46['origtransfereruniqueid']==_0x373c46[_0x8662('0x36')]){if(!_[_0x8662('0x1b')](agents[_0x373c46[_0x8662('0x37')]])){agents[_0x373c46[_0x8662('0x37')]][_0x8662('0x2e')]=!![];agents[_0x373c46[_0x8662('0x37')]][_0x8662('0x30')]=_0x8662('0x38');agents[_0x373c46[_0x8662('0x37')]][_0x8662('0x32')]=_0x373c46[_0x8662('0x39')];agents[_0x373c46[_0x8662('0x37')]][_0x8662('0x34')]=_0x373c46[_0x8662('0x3a')];}if(_0x373c46[_0x8662('0x3b')]&&agents[_0x373c46[_0x8662('0x3b')]]){agents[_0x373c46['transfereeuniqueid']][_0x8662('0x3c')]=0x1;transfers[_0x373c46[_0x8662('0x3b')]]=_[_0x8662('0x3d')](agents[_0x373c46['transfereeuniqueid']]);transfers[_0x373c46[_0x8662('0x3b')]][_0x8662('0x9')]=agents[_0x373c46[_0x8662('0x37')]][_0x8662('0x9')];transfers[_0x373c46[_0x8662('0x3b')]]['calleridname']=agents[_0x373c46[_0x8662('0x37')]][_0x8662('0x3e')];transfers[_0x373c46[_0x8662('0x3b')]]['agentcalledAt']=utils[_0x8662('0x16')]();transfers[_0x373c46[_0x8662('0x3b')]][_0x8662('0x25')]=utils[_0x8662('0x16')]();transfers[_0x373c46[_0x8662('0x3b')]][_0x8662('0x1e')]=0x0;transfers[_0x373c46['transfereeuniqueid']][_0x8662('0x3c')]=0x2;}}else if(_0x373c46[_0x8662('0x37')]==_0x373c46[_0x8662('0x3f')]){if(!_['isNil'](agents[_0x373c46[_0x8662('0x3a')]])){agents[_0x373c46[_0x8662('0x3a')]]['transfer']=!![];agents[_0x373c46[_0x8662('0x3a')]]['transfertype']='ATTENDED';agents[_0x373c46[_0x8662('0x3a')]]['transferexten']=_0x373c46[_0x8662('0x40')];agents[_0x373c46[_0x8662('0x3a')]][_0x8662('0x34')]=_0x373c46['secondtransfereruniqueid'];}if(_0x373c46['transfertargetuniqueid']&&agents[_0x373c46[_0x8662('0x41')]]){agents[_0x373c46[_0x8662('0x41')]][_0x8662('0x3c')]=0x1;transfers[_0x373c46['transfertargetuniqueid']]=_[_0x8662('0x3d')](agents[_0x373c46[_0x8662('0x41')]]);transfers[_0x373c46[_0x8662('0x41')]]['calleridnum']=agents[_0x373c46[_0x8662('0x3a')]][_0x8662('0x9')];transfers[_0x373c46['transfertargetuniqueid']][_0x8662('0x3e')]=agents[_0x373c46['origtransfereruniqueid']]['calleridname'];transfers[_0x373c46[_0x8662('0x41')]][_0x8662('0x15')]=utils[_0x8662('0x16')]();transfers[_0x373c46[_0x8662('0x41')]][_0x8662('0x25')]=utils[_0x8662('0x16')]();transfers[_0x373c46[_0x8662('0x41')]][_0x8662('0x1e')]=0x0;transfers[_0x373c46[_0x8662('0x41')]][_0x8662('0x3c')]=0x2;}}}catch(_0x43f653){utils[_0x8662('0x19')](_0x43f653[_0x8662('0x21')]);}};exports[_0x8662('0x42')]=function(_0x68bedf){try{if(transfers[_0x68bedf[_0x8662('0x4')]]){transfers[_0x68bedf[_0x8662('0x4')]][_0x8662('0xe')]=!![];transfers[_0x68bedf['uniqueid']][_0x8662('0x2b')]=utils[_0x8662('0x16')]();transfers[_0x68bedf[_0x8662('0x4')]][_0x8662('0x20')]=utils['diffTime'](transfers[_0x68bedf[_0x8662('0x4')]][_0x8662('0x2b')],transfers[_0x68bedf[_0x8662('0x4')]][_0x8662('0x25')]);transfers[_0x68bedf[_0x8662('0x4')]]['reason']=_0x8662('0x43');transfers[_0x68bedf[_0x8662('0x4')]][_0x8662('0xb')]=_0x8662('0x44');writeDB(transfers[_0x68bedf[_0x8662('0x4')]],!![]);}if(agents[_0x68bedf[_0x8662('0x4')]]&&agents[_0x68bedf[_0x8662('0x4')]][_0x8662('0x25')]){agents[_0x68bedf[_0x8662('0x4')]]['agentcomplete']=!![];agents[_0x68bedf[_0x8662('0x4')]]['agentcompleteAt']=utils[_0x8662('0x16')]();agents[_0x68bedf[_0x8662('0x4')]][_0x8662('0x20')]=utils['diffTime'](agents[_0x68bedf[_0x8662('0x4')]][_0x8662('0x2b')],agents[_0x68bedf[_0x8662('0x4')]][_0x8662('0x25')]);agents[_0x68bedf[_0x8662('0x4')]][_0x8662('0x1d')]=agents[_0x68bedf['uniqueid']][_0x8662('0x2e')]?_0x8662('0x2e'):'agent';agents[_0x68bedf[_0x8662('0x4')]][_0x8662('0xb')]=_0x8662('0x44');writeDB(agents[_0x68bedf[_0x8662('0x4')]]);}}catch(_0x2c6223){utils['error'](_0x2c6223[_0x8662('0x21')]);}};