server/services/xdr/agents.controller.js

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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xb152=['ringtime','talktime','push','error','forIn','includes','abandoned','reason','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','agentcompleteAt','blindtransfer','transfereruniqueid','transfer','blind','transferexten','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','transfertargetuniqueid','hangup','indexOf','splice','diffTime','complete','lodash','util','info','format','uniqueid','membername','interface','calleridnum','lastevent','queue','then','type','agentacw','agentcomplete','acw','acwtime','request','CreateVoiceAgentReport','destuniqueid','agentcalledAt','now','called','connectedlinenum','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','holdtime'];(function(_0x574617,_0x42eccc){var _0x29de90=function(_0x367aff){while(--_0x367aff){_0x574617['push'](_0x574617['shift']());}};_0x29de90(++_0x42eccc);}(_0xb152,0x1f3));var _0x2b15=function(_0x5ac57e,_0x4cb050){_0x5ac57e=_0x5ac57e-0x0;var _0x53c0a9=_0xb152[_0x5ac57e];return _0x53c0a9;};'use strict';var _=require(_0x2b15('0x0'));var util=require(_0x2b15('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x58f32a,_0xb6c258){utils[_0x2b15('0x2')](util[_0x2b15('0x3')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x58f32a[_0x2b15('0x4')],_0x58f32a['channel'],_0x58f32a['queue'],_0x58f32a[_0x2b15('0x5')],_0x58f32a[_0x2b15('0x6')],_0x58f32a[_0x2b15('0x7')],_0x58f32a['connectedlinenum'],_0x58f32a[_0x2b15('0x8')]));if(_0x58f32a['queue']){utils['getVoiceQueueByName'](_0x58f32a[_0x2b15('0x9')])[_0x2b15('0xa')](function(_0x4e8b7d){if(_0x4e8b7d){_0x58f32a['type']=_0x4e8b7d[_0x2b15('0xb')];_0x58f32a[_0x2b15('0xc')]=_0x58f32a[_0x2b15('0xd')]?_0x4e8b7d[_0x2b15('0xe')]:![];_0x58f32a[_0x2b15('0xf')]=_0x58f32a[_0x2b15('0xc')]?_0x4e8b7d['acwTimeout']:0x0;}utils[_0x2b15('0x10')]('CreateVoiceAgentReport',_0x58f32a);});}else{utils[_0x2b15('0x10')](_0x2b15('0x11'),_0x58f32a);}if(_0xb6c258){delete transfers[_0x58f32a[_0x2b15('0x4')]];}else{delete agents[_0x58f32a[_0x2b15('0x12')]];}}exports['agentcalled']=function(_0x200747){try{agents[_0x200747[_0x2b15('0x12')]]=_0x200747;agents[_0x200747[_0x2b15('0x12')]][_0x2b15('0x13')]=utils[_0x2b15('0x14')]();agents[_0x200747[_0x2b15('0x12')]][_0x2b15('0x8')]=_0x2b15('0x15');agents[_0x200747[_0x2b15('0x12')]][_0x2b15('0x16')]=null;agents[_0x200747['destuniqueid']]['connectedlinename']=null;}catch(_0x2926d5){utils['error'](_0x2926d5[_0x2b15('0x17')]);}};exports[_0x2b15('0x18')]=function(_0x24eb5e){try{if(!_[_0x2b15('0x19')](agents[_0x24eb5e['destuniqueid']])){agents[_0x24eb5e[_0x2b15('0x12')]][_0x2b15('0x18')]=!![];agents[_0x24eb5e[_0x2b15('0x12')]][_0x2b15('0x1a')]=utils['now']();agents[_0x24eb5e[_0x2b15('0x12')]][_0x2b15('0x8')]=_0x2b15('0x1b');agents[_0x24eb5e['destuniqueid']]['reason']=_0x2b15('0x1b');agents[_0x24eb5e[_0x2b15('0x12')]][_0x2b15('0x1c')]=_0x24eb5e['ringtime']?parseInt(_0x24eb5e[_0x2b15('0x1d')])/0x3e8:0x0;agents[_0x24eb5e['destuniqueid']][_0x2b15('0x1e')]=0x0;unanswered[_0x2b15('0x1f')](_0x24eb5e[_0x2b15('0x12')]);}}catch(_0x4b477f){utils[_0x2b15('0x20')](_0x4b477f[_0x2b15('0x17')]);}};exports['queuecallerabandon']=function(_0xea0881){try{_[_0x2b15('0x21')](agents,function(_0xe80a54,_0x24365d){if(_0xe80a54[_0x2b15('0x4')]==_0xea0881[_0x2b15('0x4')]&&!_[_0x2b15('0x22')](unanswered,_0xe80a54[_0x2b15('0x12')])){_0xe80a54[_0x2b15('0x18')]=!![];_0xe80a54[_0x2b15('0x1a')]=utils['now']();_0xe80a54[_0x2b15('0x8')]=_0x2b15('0x23');_0xe80a54[_0x2b15('0x24')]=_0x2b15('0x23');_0xe80a54['holdtime']=_0xea0881[_0x2b15('0x1c')];_0xe80a54[_0x2b15('0x1e')]=0x0;writeDB(_0xe80a54);}});}catch(_0x4168b1){utils[_0x2b15('0x20')](_0x4168b1[_0x2b15('0x17')]);}};exports['agentconnect']=function(_0x31aa73){try{if(agents[_0x31aa73[_0x2b15('0x12')]]){agents[_0x31aa73['destuniqueid']][_0x2b15('0x25')]=utils[_0x2b15('0x14')]();agents[_0x31aa73[_0x2b15('0x12')]][_0x2b15('0x16')]=_0x31aa73[_0x2b15('0x16')];agents[_0x31aa73[_0x2b15('0x12')]][_0x2b15('0x26')]=_0x31aa73[_0x2b15('0x26')];agents[_0x31aa73[_0x2b15('0x12')]]['holdtime']=_0x31aa73[_0x2b15('0x1d')];agents[_0x31aa73[_0x2b15('0x12')]][_0x2b15('0x8')]=_0x2b15('0x27');_[_0x2b15('0x21')](agents,function(_0x304e8d,_0x15fdb9){if(_0x304e8d['destuniqueid']!=_0x31aa73[_0x2b15('0x12')]&&_0x304e8d[_0x2b15('0x4')]==_0x31aa73[_0x2b15('0x4')]){_0x304e8d[_0x2b15('0x1e')]=0x0;_0x304e8d[_0x2b15('0x1c')]=_0x31aa73[_0x2b15('0x1d')];_0x304e8d['agentringnoanswer']=!![];_0x304e8d[_0x2b15('0x1a')]=utils[_0x2b15('0x14')]();_0x304e8d[_0x2b15('0x8')]=_0x2b15('0x28');_0x304e8d[_0x2b15('0x24')]=_0x2b15('0x28');_0x304e8d[_0x2b15('0x29')]=_0x31aa73[_0x2b15('0x12')];_0x304e8d['answeredelsewheremembername']=_0x31aa73[_0x2b15('0x5')];writeDB(_0x304e8d);}});}}catch(_0x3e1979){utils[_0x2b15('0x20')](_0x3e1979[_0x2b15('0x17')]);}};exports[_0x2b15('0xd')]=function(_0x4b7a8f){try{if(!_[_0x2b15('0x19')](agents[_0x4b7a8f[_0x2b15('0x12')]])){agents[_0x4b7a8f[_0x2b15('0x12')]][_0x2b15('0xd')]=!![];agents[_0x4b7a8f[_0x2b15('0x12')]][_0x2b15('0x2a')]=utils[_0x2b15('0x14')]();agents[_0x4b7a8f[_0x2b15('0x12')]][_0x2b15('0x1e')]=utils['diffTime'](agents[_0x4b7a8f[_0x2b15('0x12')]][_0x2b15('0x2a')],agents[_0x4b7a8f[_0x2b15('0x12')]]['agentconnectAt']);agents[_0x4b7a8f[_0x2b15('0x12')]][_0x2b15('0x24')]=_0x4b7a8f[_0x2b15('0x24')];agents[_0x4b7a8f[_0x2b15('0x12')]]['lastevent']='complete';writeDB(agents[_0x4b7a8f[_0x2b15('0x12')]]);}}catch(_0x485d5d){utils['error'](_0x485d5d[_0x2b15('0x17')]);}};exports[_0x2b15('0x2b')]=function(_0x3711c3){try{if(!_['isNil'](agents[_0x3711c3['transfereruniqueid']])){agents[_0x3711c3[_0x2b15('0x2c')]][_0x2b15('0x2d')]=!![];agents[_0x3711c3[_0x2b15('0x2c')]]['transfertype']=_0x2b15('0x2e');agents[_0x3711c3['transfereruniqueid']][_0x2b15('0x2f')]=_0x3711c3['extension'];agents[_0x3711c3[_0x2b15('0x2c')]][_0x2b15('0x30')]=agents[_0x3711c3['transfereruniqueid']][_0x2b15('0x4')];}}catch(_0x490c25){utils[_0x2b15('0x20')](_0x490c25[_0x2b15('0x17')]);}};exports[_0x2b15('0x31')]=function(_0xdf1b54){try{if(_0xdf1b54[_0x2b15('0x32')]==_0xdf1b54[_0x2b15('0x33')]){if(!_['isNil'](agents[_0xdf1b54[_0x2b15('0x34')]])){agents[_0xdf1b54['secondtransfereruniqueid']]['transfer']=!![];agents[_0xdf1b54['secondtransfereruniqueid']]['transfertype']=_0x2b15('0x35');agents[_0xdf1b54[_0x2b15('0x34')]]['transferexten']=_0xdf1b54[_0x2b15('0x36')];agents[_0xdf1b54[_0x2b15('0x34')]][_0x2b15('0x30')]=_0xdf1b54[_0x2b15('0x32')];}if(_0xdf1b54['transfereeuniqueid']&&agents[_0xdf1b54['transfereeuniqueid']]){agents[_0xdf1b54[_0x2b15('0x37')]][_0x2b15('0x38')]=0x1;transfers[_0xdf1b54[_0x2b15('0x37')]]=_[_0x2b15('0x39')](agents[_0xdf1b54[_0x2b15('0x37')]]);transfers[_0xdf1b54[_0x2b15('0x37')]]['calleridnum']=agents[_0xdf1b54[_0x2b15('0x34')]][_0x2b15('0x7')];transfers[_0xdf1b54['transfereeuniqueid']][_0x2b15('0x3a')]=agents[_0xdf1b54[_0x2b15('0x34')]][_0x2b15('0x3a')];transfers[_0xdf1b54['transfereeuniqueid']][_0x2b15('0x13')]=utils['now']();transfers[_0xdf1b54[_0x2b15('0x37')]][_0x2b15('0x25')]=utils[_0x2b15('0x14')]();transfers[_0xdf1b54['transfereeuniqueid']][_0x2b15('0x1c')]=0x0;transfers[_0xdf1b54[_0x2b15('0x37')]][_0x2b15('0x38')]=0x2;}}else if(_0xdf1b54[_0x2b15('0x34')]==_0xdf1b54[_0x2b15('0x3b')]){if(!_[_0x2b15('0x19')](agents[_0xdf1b54[_0x2b15('0x32')]])){agents[_0xdf1b54['origtransfereruniqueid']][_0x2b15('0x2d')]=!![];agents[_0xdf1b54[_0x2b15('0x32')]]['transfertype']=_0x2b15('0x35');agents[_0xdf1b54[_0x2b15('0x32')]][_0x2b15('0x2f')]=_0xdf1b54['secondtransfererexten'];agents[_0xdf1b54[_0x2b15('0x32')]][_0x2b15('0x30')]=_0xdf1b54[_0x2b15('0x34')];}if(_0xdf1b54[_0x2b15('0x3c')]&&agents[_0xdf1b54[_0x2b15('0x3c')]]){agents[_0xdf1b54[_0x2b15('0x3c')]][_0x2b15('0x38')]=0x1;transfers[_0xdf1b54[_0x2b15('0x3c')]]=_[_0x2b15('0x39')](agents[_0xdf1b54[_0x2b15('0x3c')]]);transfers[_0xdf1b54[_0x2b15('0x3c')]][_0x2b15('0x7')]=agents[_0xdf1b54[_0x2b15('0x32')]]['calleridnum'];transfers[_0xdf1b54[_0x2b15('0x3c')]]['calleridname']=agents[_0xdf1b54['origtransfereruniqueid']]['calleridname'];transfers[_0xdf1b54[_0x2b15('0x3c')]]['agentcalledAt']=utils[_0x2b15('0x14')]();transfers[_0xdf1b54[_0x2b15('0x3c')]][_0x2b15('0x25')]=utils[_0x2b15('0x14')]();transfers[_0xdf1b54['transfertargetuniqueid']][_0x2b15('0x1c')]=0x0;transfers[_0xdf1b54[_0x2b15('0x3c')]][_0x2b15('0x38')]=0x2;}}}catch(_0xc52740){utils[_0x2b15('0x20')](_0xc52740[_0x2b15('0x17')]);}};exports[_0x2b15('0x3d')]=function(_0x553a8c){try{if(agents[_0x553a8c[_0x2b15('0x4')]]&&agents[_0x553a8c[_0x2b15('0x4')]]['reason']===_0x2b15('0x1b')){if(_0x553a8c['cause']==='21'){agents[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x24')]='rejected';agents[_0x553a8c[_0x2b15('0x4')]]['lastevent']='rejected';}writeDB(agents[_0x553a8c['uniqueid']]);var _0x3adcb5=unanswered[_0x2b15('0x3e')](_0x553a8c['uniqueid']);if(_0x3adcb5>-0x1)unanswered[_0x2b15('0x3f')](_0x3adcb5,0x1);}if(transfers[_0x553a8c[_0x2b15('0x4')]]){transfers[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0xd')]=!![];transfers[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x2a')]=utils['now']();transfers[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x1e')]=utils[_0x2b15('0x40')](transfers[_0x553a8c['uniqueid']][_0x2b15('0x2a')],transfers[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x25')]);transfers[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x24')]='agent';transfers[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x8')]=_0x2b15('0x41');writeDB(transfers[_0x553a8c[_0x2b15('0x4')]],!![]);}if(agents[_0x553a8c['uniqueid']]&&agents[_0x553a8c['uniqueid']][_0x2b15('0x25')]){agents[_0x553a8c['uniqueid']][_0x2b15('0xd')]=!![];agents[_0x553a8c['uniqueid']][_0x2b15('0x2a')]=utils[_0x2b15('0x14')]();agents[_0x553a8c['uniqueid']]['talktime']=utils[_0x2b15('0x40')](agents[_0x553a8c['uniqueid']][_0x2b15('0x2a')],agents[_0x553a8c['uniqueid']][_0x2b15('0x25')]);agents[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x24')]=agents[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x2d')]?'transfer':'agent';agents[_0x553a8c[_0x2b15('0x4')]][_0x2b15('0x8')]=_0x2b15('0x41');writeDB(agents[_0x553a8c[_0x2b15('0x4')]]);}}catch(_0x2372cd){utils[_0x2b15('0x20')](_0x2372cd[_0x2b15('0x17')]);}};