server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe482=['agententerreason','clone','calleridname','secondtransfererlinkedid','origtransfereruniqueid','secondtransfererexten','transferuniqueid','transfertargetuniqueid','hangup','cause','rejected','indexOf','agent','lodash','util','info','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalledAt','connectedlinename','error','stack','agentringnoanswer','agentringnoanswerAt','now','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','abandoned','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','isNil','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','transfer','transferexten','extension','origtransfererlinkedid','secondtransfereruniqueid','transfertype','ATTENDED','transfereeuniqueid'];(function(_0x39a448,_0x462903){var _0x240bc8=function(_0x4a277f){while(--_0x4a277f){_0x39a448['push'](_0x39a448['shift']());}};_0x240bc8(++_0x462903);}(_0xe482,0xe2));var _0x2e48=function(_0x494d1f,_0x3f72ff){_0x494d1f=_0x494d1f-0x0;var _0x457b6e=_0xe482[_0x494d1f];return _0x457b6e;};'use strict';var _=require(_0x2e48('0x0'));var util=require(_0x2e48('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x48a795,_0xc22d2d){utils[_0x2e48('0x2')](util['format']('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x48a795[_0x2e48('0x3')],_0x48a795[_0x2e48('0x4')],_0x48a795[_0x2e48('0x5')],_0x48a795[_0x2e48('0x6')],_0x48a795[_0x2e48('0x7')],_0x48a795[_0x2e48('0x8')],_0x48a795[_0x2e48('0x9')],_0x48a795[_0x2e48('0xa')]));if(_0x48a795[_0x2e48('0x5')]){utils[_0x2e48('0xb')](_0x48a795[_0x2e48('0x5')])[_0x2e48('0xc')](function(_0x38b8b8){if(_0x38b8b8){_0x48a795[_0x2e48('0xd')]=_0x38b8b8['type'];_0x48a795[_0x2e48('0xe')]=_0x48a795[_0x2e48('0xf')]?_0x38b8b8[_0x2e48('0x10')]:![];_0x48a795[_0x2e48('0x11')]=_0x48a795[_0x2e48('0xe')]?_0x38b8b8[_0x2e48('0x12')]:0x0;}utils[_0x2e48('0x13')](_0x2e48('0x14'),_0x48a795);});}else{utils[_0x2e48('0x13')](_0x2e48('0x14'),_0x48a795);}if(_0xc22d2d){delete transfers[_0x48a795['uniqueid']];}else{delete agents[_0x48a795[_0x2e48('0x15')]];}}exports['agentcalled']=function(_0x2058a6){try{agents[_0x2058a6['destuniqueid']]=_0x2058a6;agents[_0x2058a6[_0x2e48('0x15')]][_0x2e48('0x16')]=utils['now']();agents[_0x2058a6['destuniqueid']][_0x2e48('0xa')]='called';agents[_0x2058a6[_0x2e48('0x15')]]['connectedlinenum']=null;agents[_0x2058a6[_0x2e48('0x15')]][_0x2e48('0x17')]=null;}catch(_0x47e597){utils[_0x2e48('0x18')](_0x47e597[_0x2e48('0x19')]);}};exports[_0x2e48('0x1a')]=function(_0x5bcfa3){try{if(!_['isNil'](agents[_0x5bcfa3[_0x2e48('0x15')]])){agents[_0x5bcfa3[_0x2e48('0x15')]][_0x2e48('0x1a')]=!![];agents[_0x5bcfa3[_0x2e48('0x15')]][_0x2e48('0x1b')]=utils[_0x2e48('0x1c')]();agents[_0x5bcfa3[_0x2e48('0x15')]][_0x2e48('0xa')]=_0x2e48('0x1d');agents[_0x5bcfa3[_0x2e48('0x15')]][_0x2e48('0x1e')]='timeout';agents[_0x5bcfa3[_0x2e48('0x15')]][_0x2e48('0x1f')]=_0x5bcfa3['ringtime']?parseInt(_0x5bcfa3[_0x2e48('0x20')])/0x3e8:0x0;agents[_0x5bcfa3[_0x2e48('0x15')]][_0x2e48('0x21')]=0x0;unanswered[_0x2e48('0x22')](_0x5bcfa3[_0x2e48('0x15')]);}}catch(_0x39693d){utils['error'](_0x39693d[_0x2e48('0x19')]);}};exports[_0x2e48('0x23')]=function(_0x261fcf){try{_[_0x2e48('0x24')](agents,function(_0x3fc662,_0x5529c4){if(_0x3fc662[_0x2e48('0x3')]==_0x261fcf[_0x2e48('0x3')]&&!_[_0x2e48('0x25')](unanswered,_0x3fc662[_0x2e48('0x15')])){_0x3fc662['agentringnoanswer']=!![];_0x3fc662[_0x2e48('0x1b')]=utils[_0x2e48('0x1c')]();_0x3fc662[_0x2e48('0xa')]=_0x2e48('0x26');_0x3fc662['reason']=_0x2e48('0x26');_0x3fc662[_0x2e48('0x1f')]=_0x261fcf[_0x2e48('0x1f')];_0x3fc662[_0x2e48('0x21')]=0x0;writeDB(_0x3fc662);}});}catch(_0x599196){utils['error'](_0x599196[_0x2e48('0x19')]);}};exports['agentconnect']=function(_0x5a5c5d){try{if(agents[_0x5a5c5d['destuniqueid']]){agents[_0x5a5c5d[_0x2e48('0x15')]][_0x2e48('0x27')]=utils[_0x2e48('0x1c')]();agents[_0x5a5c5d[_0x2e48('0x15')]][_0x2e48('0x9')]=_0x5a5c5d['connectedlinenum'];agents[_0x5a5c5d['destuniqueid']]['connectedlinename']=_0x5a5c5d[_0x2e48('0x17')];agents[_0x5a5c5d[_0x2e48('0x15')]][_0x2e48('0x1f')]=_0x5a5c5d[_0x2e48('0x20')];agents[_0x5a5c5d[_0x2e48('0x15')]][_0x2e48('0xa')]=_0x2e48('0x28');_[_0x2e48('0x24')](agents,function(_0x16bf7f,_0x1bc9c9){if(_0x16bf7f[_0x2e48('0x15')]!=_0x5a5c5d['destuniqueid']&&_0x16bf7f['uniqueid']==_0x5a5c5d[_0x2e48('0x3')]){_0x16bf7f[_0x2e48('0x21')]=0x0;_0x16bf7f[_0x2e48('0x1f')]=_0x5a5c5d['ringtime'];_0x16bf7f['agentringnoanswer']=!![];_0x16bf7f[_0x2e48('0x1b')]=utils[_0x2e48('0x1c')]();_0x16bf7f[_0x2e48('0xa')]=_0x2e48('0x29');_0x16bf7f[_0x2e48('0x1e')]=_0x2e48('0x29');_0x16bf7f[_0x2e48('0x2a')]=_0x5a5c5d[_0x2e48('0x15')];_0x16bf7f[_0x2e48('0x2b')]=_0x5a5c5d[_0x2e48('0x6')];writeDB(_0x16bf7f);}});}}catch(_0x5d91dc){utils[_0x2e48('0x18')](_0x5d91dc[_0x2e48('0x19')]);}};exports[_0x2e48('0xf')]=function(_0x445fa5){try{if(!_[_0x2e48('0x2c')](agents[_0x445fa5['destuniqueid']])){agents[_0x445fa5['destuniqueid']]['agentcomplete']=!![];agents[_0x445fa5[_0x2e48('0x15')]][_0x2e48('0x2d')]=utils[_0x2e48('0x1c')]();agents[_0x445fa5[_0x2e48('0x15')]][_0x2e48('0x21')]=utils[_0x2e48('0x2e')](agents[_0x445fa5[_0x2e48('0x15')]][_0x2e48('0x2d')],agents[_0x445fa5[_0x2e48('0x15')]][_0x2e48('0x27')]);agents[_0x445fa5[_0x2e48('0x15')]][_0x2e48('0x1e')]=_0x445fa5['reason'];agents[_0x445fa5['destuniqueid']][_0x2e48('0xa')]=_0x2e48('0x2f');writeDB(agents[_0x445fa5['destuniqueid']]);}}catch(_0x3b2a4f){utils[_0x2e48('0x18')](_0x3b2a4f[_0x2e48('0x19')]);}};exports[_0x2e48('0x30')]=function(_0x3fb48f){try{if(!_['isNil'](agents[_0x3fb48f[_0x2e48('0x31')]])){agents[_0x3fb48f[_0x2e48('0x31')]][_0x2e48('0x32')]=!![];agents[_0x3fb48f[_0x2e48('0x31')]]['transfertype']='blind';agents[_0x3fb48f[_0x2e48('0x31')]][_0x2e48('0x33')]=_0x3fb48f[_0x2e48('0x34')];agents[_0x3fb48f['transfereruniqueid']]['transferuniqueid']=agents[_0x3fb48f[_0x2e48('0x31')]]['uniqueid'];}}catch(_0x20ba91){utils['error'](_0x20ba91['stack']);}};exports['attendedtransfer']=function(_0x243c4a){try{if(_0x243c4a['origtransfereruniqueid']==_0x243c4a[_0x2e48('0x35')]){if(!_['isNil'](agents[_0x243c4a[_0x2e48('0x36')]])){agents[_0x243c4a[_0x2e48('0x36')]][_0x2e48('0x32')]=!![];agents[_0x243c4a[_0x2e48('0x36')]][_0x2e48('0x37')]=_0x2e48('0x38');agents[_0x243c4a[_0x2e48('0x36')]][_0x2e48('0x33')]=_0x243c4a['origtransfererexten'];agents[_0x243c4a[_0x2e48('0x36')]]['transferuniqueid']=_0x243c4a['origtransfereruniqueid'];}if(_0x243c4a[_0x2e48('0x39')]&&agents[_0x243c4a[_0x2e48('0x39')]]){agents[_0x243c4a[_0x2e48('0x39')]][_0x2e48('0x3a')]=0x1;transfers[_0x243c4a['transfereeuniqueid']]=_[_0x2e48('0x3b')](agents[_0x243c4a[_0x2e48('0x39')]]);transfers[_0x243c4a['transfereeuniqueid']]['calleridnum']=agents[_0x243c4a['secondtransfereruniqueid']][_0x2e48('0x8')];transfers[_0x243c4a['transfereeuniqueid']][_0x2e48('0x3c')]=agents[_0x243c4a['secondtransfereruniqueid']]['calleridname'];transfers[_0x243c4a[_0x2e48('0x39')]][_0x2e48('0x16')]=utils[_0x2e48('0x1c')]();transfers[_0x243c4a['transfereeuniqueid']][_0x2e48('0x27')]=utils[_0x2e48('0x1c')]();transfers[_0x243c4a[_0x2e48('0x39')]]['holdtime']=0x0;transfers[_0x243c4a['transfereeuniqueid']][_0x2e48('0x3a')]=0x2;}}else if(_0x243c4a['secondtransfereruniqueid']==_0x243c4a[_0x2e48('0x3d')]){if(!_[_0x2e48('0x2c')](agents[_0x243c4a[_0x2e48('0x3e')]])){agents[_0x243c4a[_0x2e48('0x3e')]][_0x2e48('0x32')]=!![];agents[_0x243c4a['origtransfereruniqueid']][_0x2e48('0x37')]=_0x2e48('0x38');agents[_0x243c4a[_0x2e48('0x3e')]]['transferexten']=_0x243c4a[_0x2e48('0x3f')];agents[_0x243c4a[_0x2e48('0x3e')]][_0x2e48('0x40')]=_0x243c4a['secondtransfereruniqueid'];}if(_0x243c4a[_0x2e48('0x41')]&&agents[_0x243c4a[_0x2e48('0x41')]]){agents[_0x243c4a[_0x2e48('0x41')]]['agententerreason']=0x1;transfers[_0x243c4a['transfertargetuniqueid']]=_[_0x2e48('0x3b')](agents[_0x243c4a['transfertargetuniqueid']]);transfers[_0x243c4a[_0x2e48('0x41')]][_0x2e48('0x8')]=agents[_0x243c4a[_0x2e48('0x3e')]][_0x2e48('0x8')];transfers[_0x243c4a[_0x2e48('0x41')]][_0x2e48('0x3c')]=agents[_0x243c4a[_0x2e48('0x3e')]][_0x2e48('0x3c')];transfers[_0x243c4a[_0x2e48('0x41')]]['agentcalledAt']=utils['now']();transfers[_0x243c4a[_0x2e48('0x41')]]['agentconnectAt']=utils[_0x2e48('0x1c')]();transfers[_0x243c4a[_0x2e48('0x41')]][_0x2e48('0x1f')]=0x0;transfers[_0x243c4a[_0x2e48('0x41')]][_0x2e48('0x3a')]=0x2;}}}catch(_0x1bf41a){utils[_0x2e48('0x18')](_0x1bf41a[_0x2e48('0x19')]);}};exports[_0x2e48('0x42')]=function(_0x5006d0){try{if(agents[_0x5006d0[_0x2e48('0x3')]]&&agents[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x1e')]===_0x2e48('0x1d')){if(_0x5006d0[_0x2e48('0x43')]==='21'){agents[_0x5006d0[_0x2e48('0x3')]]['reason']='rejected';agents[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0xa')]=_0x2e48('0x44');}writeDB(agents[_0x5006d0['uniqueid']]);var _0x1931ec=unanswered[_0x2e48('0x45')](_0x5006d0['uniqueid']);if(_0x1931ec>-0x1)unanswered['splice'](_0x1931ec,0x1);}if(transfers[_0x5006d0[_0x2e48('0x3')]]){transfers[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0xf')]=!![];transfers[_0x5006d0[_0x2e48('0x3')]]['agentcompleteAt']=utils[_0x2e48('0x1c')]();transfers[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x21')]=utils[_0x2e48('0x2e')](transfers[_0x5006d0[_0x2e48('0x3')]]['agentcompleteAt'],transfers[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x27')]);transfers[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x1e')]=_0x2e48('0x46');transfers[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0xa')]=_0x2e48('0x2f');writeDB(transfers[_0x5006d0[_0x2e48('0x3')]],!![]);}if(agents[_0x5006d0[_0x2e48('0x3')]]&&agents[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x27')]){agents[_0x5006d0[_0x2e48('0x3')]]['agentcomplete']=!![];agents[_0x5006d0['uniqueid']]['agentcompleteAt']=utils[_0x2e48('0x1c')]();agents[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x21')]=utils[_0x2e48('0x2e')](agents[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x2d')],agents[_0x5006d0[_0x2e48('0x3')]][_0x2e48('0x27')]);agents[_0x5006d0['uniqueid']]['reason']=agents[_0x5006d0[_0x2e48('0x3')]]['transfer']?_0x2e48('0x32'):_0x2e48('0x46');agents[_0x5006d0[_0x2e48('0x3')]]['lastevent']=_0x2e48('0x2f');writeDB(agents[_0x5006d0[_0x2e48('0x3')]]);}}catch(_0x610d4c){utils['error'](_0x610d4c[_0x2e48('0x19')]);}};