server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xaf8e=['rejected','indexOf','splice','agent','complete','lodash','util','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','calleridnum','connectedlinenum','lastevent','type','agentcomplete','acw','acwtime','agentacw','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','agentcalledAt','now','called','connectedlinename','error','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','ringtime','talktime','push','queuecallerabandon','includes','abandoned','reason','holdtime','agentconnect','agentconnectAt','connect','forIn','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','diffTime','agentcompleteAt','blindtransfer','transfereruniqueid','transfer','transfertype','transferexten','extension','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','ATTENDED','transfertargetuniqueid'];(function(_0x867b4a,_0x1441ca){var _0x1260f4=function(_0xae9a96){while(--_0xae9a96){_0x867b4a['push'](_0x867b4a['shift']());}};_0x1260f4(++_0x1441ca);}(_0xaf8e,0x95));var _0xeaf8=function(_0x12cc8f,_0x342dee){_0x12cc8f=_0x12cc8f-0x0;var _0x2e2c9e=_0xaf8e[_0x12cc8f];return _0x2e2c9e;};'use strict';var _=require(_0xeaf8('0x0'));var util=require(_0xeaf8('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x58f12d,_0x1cdeb5){utils[_0xeaf8('0x2')](util[_0xeaf8('0x3')](_0xeaf8('0x4'),_0x58f12d[_0xeaf8('0x5')],_0x58f12d[_0xeaf8('0x6')],_0x58f12d[_0xeaf8('0x7')],_0x58f12d[_0xeaf8('0x8')],_0x58f12d['interface'],_0x58f12d[_0xeaf8('0x9')],_0x58f12d[_0xeaf8('0xa')],_0x58f12d[_0xeaf8('0xb')]));if(_0x58f12d[_0xeaf8('0x7')]){utils['getVoiceQueueByName'](_0x58f12d[_0xeaf8('0x7')])['then'](function(_0x24441a){if(_0x24441a){_0x58f12d[_0xeaf8('0xc')]=_0x24441a['type'];_0x58f12d['agentacw']=_0x58f12d[_0xeaf8('0xd')]?_0x24441a[_0xeaf8('0xe')]:![];_0x58f12d[_0xeaf8('0xf')]=_0x58f12d[_0xeaf8('0x10')]?_0x24441a[_0xeaf8('0x11')]:0x0;}utils[_0xeaf8('0x12')](_0xeaf8('0x13'),_0x58f12d);});}else{utils['request'](_0xeaf8('0x13'),_0x58f12d);}if(_0x1cdeb5){delete transfers[_0x58f12d[_0xeaf8('0x5')]];}else{delete agents[_0x58f12d[_0xeaf8('0x14')]];}}exports[_0xeaf8('0x15')]=function(_0x5ca90e){try{agents[_0x5ca90e['destuniqueid']]=_0x5ca90e;agents[_0x5ca90e[_0xeaf8('0x14')]][_0xeaf8('0x16')]=utils[_0xeaf8('0x17')]();agents[_0x5ca90e['destuniqueid']][_0xeaf8('0xb')]=_0xeaf8('0x18');agents[_0x5ca90e[_0xeaf8('0x14')]][_0xeaf8('0xa')]=null;agents[_0x5ca90e[_0xeaf8('0x14')]][_0xeaf8('0x19')]=null;}catch(_0x45c7bb){utils[_0xeaf8('0x1a')](_0x45c7bb[_0xeaf8('0x1b')]);}};exports[_0xeaf8('0x1c')]=function(_0x3cf307){try{if(!_[_0xeaf8('0x1d')](agents[_0x3cf307[_0xeaf8('0x14')]])){agents[_0x3cf307[_0xeaf8('0x14')]][_0xeaf8('0x1c')]=!![];agents[_0x3cf307[_0xeaf8('0x14')]][_0xeaf8('0x1e')]=utils['now']();agents[_0x3cf307[_0xeaf8('0x14')]][_0xeaf8('0xb')]=_0xeaf8('0x1f');agents[_0x3cf307[_0xeaf8('0x14')]]['reason']='timeout';agents[_0x3cf307[_0xeaf8('0x14')]]['holdtime']=_0x3cf307[_0xeaf8('0x20')]?parseInt(_0x3cf307['ringtime'])/0x3e8:0x0;agents[_0x3cf307[_0xeaf8('0x14')]][_0xeaf8('0x21')]=0x0;unanswered[_0xeaf8('0x22')](_0x3cf307['destuniqueid']);}}catch(_0x2e4d27){utils[_0xeaf8('0x1a')](_0x2e4d27['stack']);}};exports[_0xeaf8('0x23')]=function(_0x8da0c7){try{_['forIn'](agents,function(_0x500435,_0x50aa9e){if(_0x500435[_0xeaf8('0x5')]==_0x8da0c7[_0xeaf8('0x5')]&&!_[_0xeaf8('0x24')](unanswered,_0x500435[_0xeaf8('0x14')])){_0x500435[_0xeaf8('0x1c')]=!![];_0x500435['agentringnoanswerAt']=utils[_0xeaf8('0x17')]();_0x500435['lastevent']=_0xeaf8('0x25');_0x500435[_0xeaf8('0x26')]='abandoned';_0x500435[_0xeaf8('0x27')]=_0x8da0c7['holdtime'];_0x500435[_0xeaf8('0x21')]=0x0;writeDB(_0x500435);}});}catch(_0x3e6caf){utils[_0xeaf8('0x1a')](_0x3e6caf[_0xeaf8('0x1b')]);}};exports[_0xeaf8('0x28')]=function(_0x3fab53){try{if(agents[_0x3fab53[_0xeaf8('0x14')]]){agents[_0x3fab53['destuniqueid']][_0xeaf8('0x29')]=utils[_0xeaf8('0x17')]();agents[_0x3fab53[_0xeaf8('0x14')]][_0xeaf8('0xa')]=_0x3fab53['connectedlinenum'];agents[_0x3fab53['destuniqueid']][_0xeaf8('0x19')]=_0x3fab53['connectedlinename'];agents[_0x3fab53[_0xeaf8('0x14')]]['holdtime']=_0x3fab53[_0xeaf8('0x20')];agents[_0x3fab53['destuniqueid']]['lastevent']=_0xeaf8('0x2a');_[_0xeaf8('0x2b')](agents,function(_0xb5c8ba,_0x2e2428){if(_0xb5c8ba['destuniqueid']!=_0x3fab53[_0xeaf8('0x14')]&&_0xb5c8ba[_0xeaf8('0x5')]==_0x3fab53['uniqueid']){_0xb5c8ba[_0xeaf8('0x21')]=0x0;_0xb5c8ba['holdtime']=_0x3fab53[_0xeaf8('0x20')];_0xb5c8ba[_0xeaf8('0x1c')]=!![];_0xb5c8ba[_0xeaf8('0x1e')]=utils[_0xeaf8('0x17')]();_0xb5c8ba[_0xeaf8('0xb')]=_0xeaf8('0x2c');_0xb5c8ba[_0xeaf8('0x26')]=_0xeaf8('0x2c');_0xb5c8ba[_0xeaf8('0x2d')]=_0x3fab53[_0xeaf8('0x14')];_0xb5c8ba[_0xeaf8('0x2e')]=_0x3fab53['membername'];writeDB(_0xb5c8ba);}});}}catch(_0x122751){utils['error'](_0x122751[_0xeaf8('0x1b')]);}};exports[_0xeaf8('0xd')]=function(_0x33a886){try{if(!_['isNil'](agents[_0x33a886[_0xeaf8('0x14')]])){agents[_0x33a886[_0xeaf8('0x14')]]['agentcomplete']=!![];agents[_0x33a886[_0xeaf8('0x14')]]['agentcompleteAt']=utils[_0xeaf8('0x17')]();agents[_0x33a886[_0xeaf8('0x14')]][_0xeaf8('0x21')]=utils[_0xeaf8('0x2f')](agents[_0x33a886[_0xeaf8('0x14')]][_0xeaf8('0x30')],agents[_0x33a886[_0xeaf8('0x14')]][_0xeaf8('0x29')]);agents[_0x33a886[_0xeaf8('0x14')]][_0xeaf8('0x26')]=_0x33a886[_0xeaf8('0x26')];agents[_0x33a886[_0xeaf8('0x14')]]['lastevent']='complete';writeDB(agents[_0x33a886[_0xeaf8('0x14')]]);}}catch(_0x21c8c3){utils[_0xeaf8('0x1a')](_0x21c8c3[_0xeaf8('0x1b')]);}};exports[_0xeaf8('0x31')]=function(_0x2d8d39){try{if(!_[_0xeaf8('0x1d')](agents[_0x2d8d39[_0xeaf8('0x32')]])){agents[_0x2d8d39[_0xeaf8('0x32')]][_0xeaf8('0x33')]=!![];agents[_0x2d8d39[_0xeaf8('0x32')]][_0xeaf8('0x34')]='blind';agents[_0x2d8d39['transfereruniqueid']][_0xeaf8('0x35')]=_0x2d8d39[_0xeaf8('0x36')];agents[_0x2d8d39[_0xeaf8('0x32')]][_0xeaf8('0x37')]=agents[_0x2d8d39[_0xeaf8('0x32')]][_0xeaf8('0x5')];}}catch(_0x58b145){utils[_0xeaf8('0x1a')](_0x58b145['stack']);}};exports['attendedtransfer']=function(_0xc9756f){try{if(_0xc9756f[_0xeaf8('0x38')]==_0xc9756f[_0xeaf8('0x39')]){if(!_['isNil'](agents[_0xc9756f['secondtransfereruniqueid']])){agents[_0xc9756f[_0xeaf8('0x3a')]][_0xeaf8('0x33')]=!![];agents[_0xc9756f[_0xeaf8('0x3a')]][_0xeaf8('0x34')]='ATTENDED';agents[_0xc9756f[_0xeaf8('0x3a')]][_0xeaf8('0x35')]=_0xc9756f[_0xeaf8('0x3b')];agents[_0xc9756f[_0xeaf8('0x3a')]][_0xeaf8('0x37')]=_0xc9756f[_0xeaf8('0x38')];}if(_0xc9756f[_0xeaf8('0x3c')]&&agents[_0xc9756f[_0xeaf8('0x3c')]]){agents[_0xc9756f[_0xeaf8('0x3c')]][_0xeaf8('0x3d')]=0x1;transfers[_0xc9756f[_0xeaf8('0x3c')]]=_[_0xeaf8('0x3e')](agents[_0xc9756f[_0xeaf8('0x3c')]]);transfers[_0xc9756f[_0xeaf8('0x3c')]][_0xeaf8('0x9')]=agents[_0xc9756f[_0xeaf8('0x3a')]][_0xeaf8('0x9')];transfers[_0xc9756f[_0xeaf8('0x3c')]][_0xeaf8('0x3f')]=agents[_0xc9756f['secondtransfereruniqueid']][_0xeaf8('0x3f')];transfers[_0xc9756f[_0xeaf8('0x3c')]][_0xeaf8('0x16')]=utils[_0xeaf8('0x17')]();transfers[_0xc9756f[_0xeaf8('0x3c')]][_0xeaf8('0x29')]=utils[_0xeaf8('0x17')]();transfers[_0xc9756f['transfereeuniqueid']][_0xeaf8('0x27')]=0x0;transfers[_0xc9756f['transfereeuniqueid']]['agententerreason']=0x2;}}else if(_0xc9756f[_0xeaf8('0x3a')]==_0xc9756f[_0xeaf8('0x40')]){if(!_['isNil'](agents[_0xc9756f[_0xeaf8('0x38')]])){agents[_0xc9756f[_0xeaf8('0x38')]][_0xeaf8('0x33')]=!![];agents[_0xc9756f[_0xeaf8('0x38')]]['transfertype']=_0xeaf8('0x41');agents[_0xc9756f['origtransfereruniqueid']][_0xeaf8('0x35')]=_0xc9756f['secondtransfererexten'];agents[_0xc9756f[_0xeaf8('0x38')]][_0xeaf8('0x37')]=_0xc9756f['secondtransfereruniqueid'];}if(_0xc9756f[_0xeaf8('0x42')]&&agents[_0xc9756f[_0xeaf8('0x42')]]){agents[_0xc9756f['transfertargetuniqueid']][_0xeaf8('0x3d')]=0x1;transfers[_0xc9756f[_0xeaf8('0x42')]]=_[_0xeaf8('0x3e')](agents[_0xc9756f[_0xeaf8('0x42')]]);transfers[_0xc9756f[_0xeaf8('0x42')]][_0xeaf8('0x9')]=agents[_0xc9756f['origtransfereruniqueid']]['calleridnum'];transfers[_0xc9756f['transfertargetuniqueid']][_0xeaf8('0x3f')]=agents[_0xc9756f[_0xeaf8('0x38')]]['calleridname'];transfers[_0xc9756f[_0xeaf8('0x42')]]['agentcalledAt']=utils[_0xeaf8('0x17')]();transfers[_0xc9756f[_0xeaf8('0x42')]][_0xeaf8('0x29')]=utils[_0xeaf8('0x17')]();transfers[_0xc9756f[_0xeaf8('0x42')]][_0xeaf8('0x27')]=0x0;transfers[_0xc9756f[_0xeaf8('0x42')]][_0xeaf8('0x3d')]=0x2;}}}catch(_0x58c5cd){utils[_0xeaf8('0x1a')](_0x58c5cd[_0xeaf8('0x1b')]);}};exports['hangup']=function(_0x2a885a){try{if(agents[_0x2a885a[_0xeaf8('0x5')]]&&agents[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x26')]==='timeout'){if(_0x2a885a['cause']==='21'){agents[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x26')]=_0xeaf8('0x43');agents[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0xb')]=_0xeaf8('0x43');}writeDB(agents[_0x2a885a[_0xeaf8('0x5')]]);var _0x3b8d39=unanswered[_0xeaf8('0x44')](_0x2a885a[_0xeaf8('0x5')]);if(_0x3b8d39>-0x1)unanswered[_0xeaf8('0x45')](_0x3b8d39,0x1);}if(transfers[_0x2a885a['uniqueid']]){transfers[_0x2a885a[_0xeaf8('0x5')]]['agentcomplete']=!![];transfers[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x30')]=utils[_0xeaf8('0x17')]();transfers[_0x2a885a[_0xeaf8('0x5')]]['talktime']=utils[_0xeaf8('0x2f')](transfers[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x30')],transfers[_0x2a885a[_0xeaf8('0x5')]]['agentconnectAt']);transfers[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x26')]=_0xeaf8('0x46');transfers[_0x2a885a[_0xeaf8('0x5')]]['lastevent']=_0xeaf8('0x47');writeDB(transfers[_0x2a885a[_0xeaf8('0x5')]],!![]);}if(agents[_0x2a885a[_0xeaf8('0x5')]]&&agents[_0x2a885a['uniqueid']][_0xeaf8('0x29')]){agents[_0x2a885a[_0xeaf8('0x5')]]['agentcomplete']=!![];agents[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x30')]=utils[_0xeaf8('0x17')]();agents[_0x2a885a[_0xeaf8('0x5')]]['talktime']=utils[_0xeaf8('0x2f')](agents[_0x2a885a[_0xeaf8('0x5')]]['agentcompleteAt'],agents[_0x2a885a['uniqueid']]['agentconnectAt']);agents[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0x26')]=agents[_0x2a885a[_0xeaf8('0x5')]]['transfer']?_0xeaf8('0x33'):_0xeaf8('0x46');agents[_0x2a885a[_0xeaf8('0x5')]][_0xeaf8('0xb')]=_0xeaf8('0x47');writeDB(agents[_0x2a885a[_0xeaf8('0x5')]]);}}catch(_0x5bb34c){utils[_0xeaf8('0x1a')](_0x5bb34c['stack']);}};