server/services/xdr/agents.controller.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x59a5=['type','agentacw','acw','acwtime','request','CreateVoiceAgentReport','uniqueid','destuniqueid','agentcalled','agentcalledAt','now','called','error','isNil','agentringnoanswer','timeout','reason','holdtime','ringtime','talktime','push','stack','forIn','includes','agentringnoanswerAt','abandoned','agentconnectAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','membername','agentcomplete','agentcompleteAt','diffTime','blindtransfer','transfereruniqueid','transfer','transfertype','blind','extension','attendedtransfer','origtransfererlinkedid','secondtransfereruniqueid','transferexten','origtransfererexten','transferuniqueid','origtransfereruniqueid','transfereeuniqueid','agententerreason','clone','secondtransfererlinkedid','transfertargetuniqueid','calleridname','hangup','cause','rejected','indexOf','agent','complete','lodash','util','./utils','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','channel','interface','calleridnum','connectedlinenum','lastevent','queue'];(function(_0x3db734,_0x201e33){var _0x3122d0=function(_0x75eff7){while(--_0x75eff7){_0x3db734['push'](_0x3db734['shift']());}};_0x3122d0(++_0x201e33);}(_0x59a5,0x157));var _0x559a=function(_0x278292,_0x7ce806){_0x278292=_0x278292-0x0;var _0x29b2bb=_0x59a5[_0x278292];return _0x29b2bb;};'use strict';var _=require(_0x559a('0x0'));var util=require(_0x559a('0x1'));var utils=require(_0x559a('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0xf33b20,_0x35666a){utils[_0x559a('0x3')](util[_0x559a('0x4')](_0x559a('0x5'),_0xf33b20['uniqueid'],_0xf33b20[_0x559a('0x6')],_0xf33b20['queue'],_0xf33b20['membername'],_0xf33b20[_0x559a('0x7')],_0xf33b20[_0x559a('0x8')],_0xf33b20[_0x559a('0x9')],_0xf33b20[_0x559a('0xa')]));if(_0xf33b20[_0x559a('0xb')]){utils['getVoiceQueueByName'](_0xf33b20[_0x559a('0xb')])['then'](function(_0x42a2ac){if(_0x42a2ac){_0xf33b20['type']=_0x42a2ac[_0x559a('0xc')];_0xf33b20[_0x559a('0xd')]=_0xf33b20['agentcomplete']?_0x42a2ac[_0x559a('0xe')]:![];_0xf33b20[_0x559a('0xf')]=_0xf33b20['agentacw']?_0x42a2ac['acwTimeout']:0x0;}utils[_0x559a('0x10')](_0x559a('0x11'),_0xf33b20);});}else{utils['request'](_0x559a('0x11'),_0xf33b20);}if(_0x35666a){delete transfers[_0xf33b20[_0x559a('0x12')]];}else{delete agents[_0xf33b20[_0x559a('0x13')]];}}exports[_0x559a('0x14')]=function(_0x1075de){try{agents[_0x1075de[_0x559a('0x13')]]=_0x1075de;agents[_0x1075de[_0x559a('0x13')]][_0x559a('0x15')]=utils[_0x559a('0x16')]();agents[_0x1075de[_0x559a('0x13')]][_0x559a('0xa')]=_0x559a('0x17');agents[_0x1075de['destuniqueid']][_0x559a('0x9')]=null;agents[_0x1075de[_0x559a('0x13')]]['connectedlinename']=null;}catch(_0x309f7c){utils[_0x559a('0x18')](_0x309f7c['stack']);}};exports['agentringnoanswer']=function(_0x12aaaf){try{if(!_[_0x559a('0x19')](agents[_0x12aaaf[_0x559a('0x13')]])){agents[_0x12aaaf[_0x559a('0x13')]][_0x559a('0x1a')]=!![];agents[_0x12aaaf[_0x559a('0x13')]]['agentringnoanswerAt']=utils[_0x559a('0x16')]();agents[_0x12aaaf['destuniqueid']][_0x559a('0xa')]=_0x559a('0x1b');agents[_0x12aaaf['destuniqueid']][_0x559a('0x1c')]=_0x559a('0x1b');agents[_0x12aaaf[_0x559a('0x13')]][_0x559a('0x1d')]=_0x12aaaf[_0x559a('0x1e')]?parseInt(_0x12aaaf[_0x559a('0x1e')])/0x3e8:0x0;agents[_0x12aaaf[_0x559a('0x13')]][_0x559a('0x1f')]=0x0;unanswered[_0x559a('0x20')](_0x12aaaf[_0x559a('0x13')]);}}catch(_0x44afce){utils[_0x559a('0x18')](_0x44afce[_0x559a('0x21')]);}};exports['queuecallerabandon']=function(_0x22c3e0){try{_[_0x559a('0x22')](agents,function(_0x31c614,_0xbc6dc5){if(_0x31c614[_0x559a('0x12')]==_0x22c3e0[_0x559a('0x12')]&&!_[_0x559a('0x23')](unanswered,_0x31c614[_0x559a('0x13')])){_0x31c614['agentringnoanswer']=!![];_0x31c614[_0x559a('0x24')]=utils[_0x559a('0x16')]();_0x31c614['lastevent']=_0x559a('0x25');_0x31c614[_0x559a('0x1c')]=_0x559a('0x25');_0x31c614[_0x559a('0x1d')]=_0x22c3e0[_0x559a('0x1d')];_0x31c614[_0x559a('0x1f')]=0x0;writeDB(_0x31c614);}});}catch(_0x2fea19){utils[_0x559a('0x18')](_0x2fea19[_0x559a('0x21')]);}};exports['agentconnect']=function(_0x244583){try{if(agents[_0x244583['destuniqueid']]){agents[_0x244583[_0x559a('0x13')]][_0x559a('0x26')]=utils[_0x559a('0x16')]();agents[_0x244583[_0x559a('0x13')]]['connectedlinenum']=_0x244583['connectedlinenum'];agents[_0x244583[_0x559a('0x13')]]['connectedlinename']=_0x244583['connectedlinename'];agents[_0x244583['destuniqueid']][_0x559a('0x1d')]=_0x244583['ringtime'];agents[_0x244583['destuniqueid']][_0x559a('0xa')]='connect';_[_0x559a('0x22')](agents,function(_0x4a0e43,_0x3d71c6){if(_0x4a0e43[_0x559a('0x13')]!=_0x244583[_0x559a('0x13')]&&_0x4a0e43[_0x559a('0x12')]==_0x244583['uniqueid']){_0x4a0e43[_0x559a('0x1f')]=0x0;_0x4a0e43[_0x559a('0x1d')]=_0x244583['ringtime'];_0x4a0e43[_0x559a('0x1a')]=!![];_0x4a0e43[_0x559a('0x24')]=utils['now']();_0x4a0e43[_0x559a('0xa')]=_0x559a('0x27');_0x4a0e43[_0x559a('0x1c')]=_0x559a('0x27');_0x4a0e43[_0x559a('0x28')]=_0x244583[_0x559a('0x13')];_0x4a0e43[_0x559a('0x29')]=_0x244583[_0x559a('0x2a')];writeDB(_0x4a0e43);}});}}catch(_0x78839){utils[_0x559a('0x18')](_0x78839[_0x559a('0x21')]);}};exports[_0x559a('0x2b')]=function(_0x541f3c){try{if(!_[_0x559a('0x19')](agents[_0x541f3c['destuniqueid']])){agents[_0x541f3c[_0x559a('0x13')]][_0x559a('0x2b')]=!![];agents[_0x541f3c['destuniqueid']][_0x559a('0x2c')]=utils['now']();agents[_0x541f3c[_0x559a('0x13')]]['talktime']=utils[_0x559a('0x2d')](agents[_0x541f3c[_0x559a('0x13')]][_0x559a('0x2c')],agents[_0x541f3c[_0x559a('0x13')]][_0x559a('0x26')]);agents[_0x541f3c[_0x559a('0x13')]][_0x559a('0x1c')]=_0x541f3c[_0x559a('0x1c')];agents[_0x541f3c[_0x559a('0x13')]][_0x559a('0xa')]='complete';writeDB(agents[_0x541f3c[_0x559a('0x13')]]);}}catch(_0x21348a){utils[_0x559a('0x18')](_0x21348a[_0x559a('0x21')]);}};exports[_0x559a('0x2e')]=function(_0x22372b){try{if(!_[_0x559a('0x19')](agents[_0x22372b['transfereruniqueid']])){agents[_0x22372b[_0x559a('0x2f')]][_0x559a('0x30')]=!![];agents[_0x22372b[_0x559a('0x2f')]][_0x559a('0x31')]=_0x559a('0x32');agents[_0x22372b[_0x559a('0x2f')]]['transferexten']=_0x22372b[_0x559a('0x33')];agents[_0x22372b[_0x559a('0x2f')]]['transferuniqueid']=agents[_0x22372b['transfereruniqueid']][_0x559a('0x12')];}}catch(_0x45e2b8){utils[_0x559a('0x18')](_0x45e2b8['stack']);}};exports[_0x559a('0x34')]=function(_0x3cb368){try{if(_0x3cb368['origtransfereruniqueid']==_0x3cb368[_0x559a('0x35')]){if(!_[_0x559a('0x19')](agents[_0x3cb368[_0x559a('0x36')]])){agents[_0x3cb368[_0x559a('0x36')]][_0x559a('0x30')]=!![];agents[_0x3cb368[_0x559a('0x36')]][_0x559a('0x31')]='ATTENDED';agents[_0x3cb368[_0x559a('0x36')]][_0x559a('0x37')]=_0x3cb368[_0x559a('0x38')];agents[_0x3cb368[_0x559a('0x36')]][_0x559a('0x39')]=_0x3cb368[_0x559a('0x3a')];}if(_0x3cb368[_0x559a('0x3b')]&&agents[_0x3cb368[_0x559a('0x3b')]]){agents[_0x3cb368[_0x559a('0x3b')]][_0x559a('0x3c')]=0x1;transfers[_0x3cb368[_0x559a('0x3b')]]=_[_0x559a('0x3d')](agents[_0x3cb368[_0x559a('0x3b')]]);transfers[_0x3cb368[_0x559a('0x3b')]][_0x559a('0x8')]=agents[_0x3cb368[_0x559a('0x36')]][_0x559a('0x8')];transfers[_0x3cb368[_0x559a('0x3b')]]['calleridname']=agents[_0x3cb368[_0x559a('0x36')]]['calleridname'];transfers[_0x3cb368['transfereeuniqueid']][_0x559a('0x15')]=utils[_0x559a('0x16')]();transfers[_0x3cb368[_0x559a('0x3b')]]['agentconnectAt']=utils['now']();transfers[_0x3cb368['transfereeuniqueid']][_0x559a('0x1d')]=0x0;transfers[_0x3cb368[_0x559a('0x3b')]]['agententerreason']=0x2;}}else if(_0x3cb368['secondtransfereruniqueid']==_0x3cb368[_0x559a('0x3e')]){if(!_[_0x559a('0x19')](agents[_0x3cb368[_0x559a('0x3a')]])){agents[_0x3cb368[_0x559a('0x3a')]][_0x559a('0x30')]=!![];agents[_0x3cb368[_0x559a('0x3a')]]['transfertype']='ATTENDED';agents[_0x3cb368[_0x559a('0x3a')]][_0x559a('0x37')]=_0x3cb368['secondtransfererexten'];agents[_0x3cb368[_0x559a('0x3a')]][_0x559a('0x39')]=_0x3cb368['secondtransfereruniqueid'];}if(_0x3cb368[_0x559a('0x3f')]&&agents[_0x3cb368['transfertargetuniqueid']]){agents[_0x3cb368[_0x559a('0x3f')]]['agententerreason']=0x1;transfers[_0x3cb368[_0x559a('0x3f')]]=_[_0x559a('0x3d')](agents[_0x3cb368[_0x559a('0x3f')]]);transfers[_0x3cb368[_0x559a('0x3f')]][_0x559a('0x8')]=agents[_0x3cb368[_0x559a('0x3a')]]['calleridnum'];transfers[_0x3cb368['transfertargetuniqueid']][_0x559a('0x40')]=agents[_0x3cb368[_0x559a('0x3a')]][_0x559a('0x40')];transfers[_0x3cb368['transfertargetuniqueid']][_0x559a('0x15')]=utils['now']();transfers[_0x3cb368['transfertargetuniqueid']][_0x559a('0x26')]=utils[_0x559a('0x16')]();transfers[_0x3cb368[_0x559a('0x3f')]][_0x559a('0x1d')]=0x0;transfers[_0x3cb368[_0x559a('0x3f')]][_0x559a('0x3c')]=0x2;}}}catch(_0x1f8a2c){utils[_0x559a('0x18')](_0x1f8a2c[_0x559a('0x21')]);}};exports[_0x559a('0x41')]=function(_0x103885){try{if(agents[_0x103885['uniqueid']]&&agents[_0x103885[_0x559a('0x12')]][_0x559a('0x1c')]===_0x559a('0x1b')){if(_0x103885[_0x559a('0x42')]==='21'){agents[_0x103885[_0x559a('0x12')]]['reason']=_0x559a('0x43');agents[_0x103885[_0x559a('0x12')]][_0x559a('0xa')]=_0x559a('0x43');}writeDB(agents[_0x103885[_0x559a('0x12')]]);var _0x3daff7=unanswered[_0x559a('0x44')](_0x103885[_0x559a('0x12')]);if(_0x3daff7>-0x1)unanswered['splice'](_0x3daff7,0x1);}if(transfers[_0x103885[_0x559a('0x12')]]){transfers[_0x103885[_0x559a('0x12')]]['agentcomplete']=!![];transfers[_0x103885['uniqueid']][_0x559a('0x2c')]=utils[_0x559a('0x16')]();transfers[_0x103885[_0x559a('0x12')]][_0x559a('0x1f')]=utils['diffTime'](transfers[_0x103885[_0x559a('0x12')]][_0x559a('0x2c')],transfers[_0x103885[_0x559a('0x12')]]['agentconnectAt']);transfers[_0x103885[_0x559a('0x12')]][_0x559a('0x1c')]=_0x559a('0x45');transfers[_0x103885[_0x559a('0x12')]][_0x559a('0xa')]=_0x559a('0x46');writeDB(transfers[_0x103885['uniqueid']],!![]);}if(agents[_0x103885[_0x559a('0x12')]]&&agents[_0x103885[_0x559a('0x12')]][_0x559a('0x26')]){agents[_0x103885[_0x559a('0x12')]][_0x559a('0x2b')]=!![];agents[_0x103885[_0x559a('0x12')]][_0x559a('0x2c')]=utils[_0x559a('0x16')]();agents[_0x103885[_0x559a('0x12')]][_0x559a('0x1f')]=utils['diffTime'](agents[_0x103885[_0x559a('0x12')]]['agentcompleteAt'],agents[_0x103885['uniqueid']][_0x559a('0x26')]);agents[_0x103885[_0x559a('0x12')]][_0x559a('0x1c')]=agents[_0x103885[_0x559a('0x12')]]['transfer']?'transfer':_0x559a('0x45');agents[_0x103885['uniqueid']][_0x559a('0xa')]=_0x559a('0x46');writeDB(agents[_0x103885['uniqueid']]);}}catch(_0x34b5ca){utils['error'](_0x34b5ca[_0x559a('0x21')]);}};