server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5b02=['ringtime','error','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','abandoned','talktime','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','[%s][agents][blindtransfer]','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','attendedtransfer','[%s][agents][attendedtransfer]','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfereruniqueid','secondtransfereruniqueid','origtransfererexten','transferuniqueid','transfereeuniqueid','clone','calleridnum','calleridname','agententerreason','secondtransfererlinkedid','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','agent','lodash','util','./utils','format','uniqueid','channel','queue','membername','interface','connectedlinenum','lastevent','getVoiceQueueByName','type','agentcomplete','acw','acwtime','agentacw','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','info','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','timeout','reason','holdtime'];(function(_0x19e35c,_0x29cd1e){var _0x3e1fe8=function(_0x17258b){while(--_0x17258b){_0x19e35c['push'](_0x19e35c['shift']());}};_0x3e1fe8(++_0x29cd1e);}(_0x5b02,0xe9));var _0x25b0=function(_0x41512a,_0xf682f2){_0x41512a=_0x41512a-0x0;var _0x2cd99c=_0x5b02[_0x41512a];return _0x2cd99c;};'use strict';var _=require(_0x25b0('0x0'));var util=require(_0x25b0('0x1'));var utils=require(_0x25b0('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1c3295,_0x4ef71c){utils['info'](util[_0x25b0('0x3')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x1c3295[_0x25b0('0x4')],_0x1c3295[_0x25b0('0x5')],_0x1c3295[_0x25b0('0x6')],_0x1c3295[_0x25b0('0x7')],_0x1c3295[_0x25b0('0x8')],_0x1c3295['calleridnum'],_0x1c3295[_0x25b0('0x9')],_0x1c3295[_0x25b0('0xa')]));if(_0x1c3295['queue']){utils[_0x25b0('0xb')](_0x1c3295['queue'])['then'](function(_0x24f98b){if(_0x24f98b){_0x1c3295[_0x25b0('0xc')]=_0x24f98b[_0x25b0('0xc')];_0x1c3295['agentacw']=_0x1c3295[_0x25b0('0xd')]?_0x24f98b[_0x25b0('0xe')]:![];_0x1c3295[_0x25b0('0xf')]=_0x1c3295[_0x25b0('0x10')]?_0x24f98b[_0x25b0('0x11')]:0x0;}utils[_0x25b0('0x12')](_0x25b0('0x13'),_0x1c3295);});}else{utils[_0x25b0('0x12')](_0x25b0('0x13'),_0x1c3295);}if(_0x4ef71c){delete transfers[_0x1c3295[_0x25b0('0x4')]];}else{delete agents[_0x1c3295[_0x25b0('0x14')]];}}exports[_0x25b0('0x15')]=function(_0x2048dc){try{utils[_0x25b0('0x16')](util[_0x25b0('0x3')](_0x25b0('0x17'),_0x2048dc[_0x25b0('0x4')]),_0x2048dc);agents[_0x2048dc[_0x25b0('0x14')]]=_0x2048dc;agents[_0x2048dc[_0x25b0('0x14')]][_0x25b0('0x18')]=utils[_0x25b0('0x19')]();agents[_0x2048dc['destuniqueid']]['lastevent']=_0x25b0('0x1a');agents[_0x2048dc['destuniqueid']][_0x25b0('0x9')]=null;agents[_0x2048dc[_0x25b0('0x14')]][_0x25b0('0x1b')]=null;utils[_0x25b0('0x1c')](util['format'](_0x25b0('0x1d'),_0x2048dc[_0x25b0('0x4')],agents[_0x2048dc[_0x25b0('0x14')]][_0x25b0('0x7')],_0x2048dc[_0x25b0('0x14')]));}catch(_0x25872d){utils['error'](util[_0x25b0('0x3')](_0x25b0('0x17'),_0x2048dc[_0x25b0('0x4')]),_0x25872d);}};exports[_0x25b0('0x1e')]=function(_0x1dc691){try{if(!_[_0x25b0('0x1f')](agents[_0x1dc691[_0x25b0('0x14')]])){utils[_0x25b0('0x16')](util[_0x25b0('0x3')](_0x25b0('0x20'),_0x1dc691[_0x25b0('0x4')]),_0x1dc691);utils[_0x25b0('0x1c')](util['format'](_0x25b0('0x21'),_0x1dc691[_0x25b0('0x4')],agents[_0x1dc691['destuniqueid']][_0x25b0('0x7')],_0x1dc691[_0x25b0('0x14')]));agents[_0x1dc691[_0x25b0('0x14')]]['agentringnoanswer']=!![];agents[_0x1dc691['destuniqueid']]['agentringnoanswerAt']=utils[_0x25b0('0x19')]();agents[_0x1dc691[_0x25b0('0x14')]][_0x25b0('0xa')]=_0x25b0('0x22');agents[_0x1dc691[_0x25b0('0x14')]][_0x25b0('0x23')]=_0x25b0('0x22');agents[_0x1dc691[_0x25b0('0x14')]][_0x25b0('0x24')]=_0x1dc691['ringtime']?parseInt(_0x1dc691[_0x25b0('0x25')])/0x3e8:0x0;agents[_0x1dc691[_0x25b0('0x14')]]['talktime']=0x0;unanswered['push'](_0x1dc691['destuniqueid']);}}catch(_0x1a6212){utils[_0x25b0('0x26')](util[_0x25b0('0x3')](_0x25b0('0x20'),_0x1dc691[_0x25b0('0x4')]),_0x1a6212);}};exports[_0x25b0('0x27')]=function(_0x12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uniqueid']][_0x25b0('0x4e')]=agents[_0x5d671a[_0x25b0('0x49')]][_0x25b0('0x4e')];transfers[_0x5d671a[_0x25b0('0x4c')]][_0x25b0('0x4f')]=agents[_0x5d671a[_0x25b0('0x49')]][_0x25b0('0x4f')];transfers[_0x5d671a[_0x25b0('0x4c')]][_0x25b0('0x18')]=utils[_0x25b0('0x19')]();transfers[_0x5d671a[_0x25b0('0x4c')]][_0x25b0('0x32')]=utils[_0x25b0('0x19')]();transfers[_0x5d671a[_0x25b0('0x4c')]]['holdtime']=0x0;transfers[_0x5d671a[_0x25b0('0x4c')]][_0x25b0('0x50')]=0x2;}}else if(_0x5d671a['secondtransfereruniqueid']==_0x5d671a[_0x25b0('0x51')]){if(!_['isNil'](agents[_0x5d671a[_0x25b0('0x48')]])){utils[_0x25b0('0x1c')](util['format'](_0x25b0('0x47'),_0x5d671a[_0x25b0('0x48')],agents[_0x5d671a[_0x25b0('0x48')]]['membername']));agents[_0x5d671a[_0x25b0('0x48')]]['transfer']=!![];agents[_0x5d671a[_0x25b0('0x48')]][_0x25b0('0x40')]='ATTENDED';agents[_0x5d671a[_0x25b0('0x48')]][_0x25b0('0x42')]=_0x5d671a['secondtransfererexten'];agents[_0x5d671a[_0x25b0('0x48')]]['transferuniqueid']=_0x5d671a['secondtransfereruniqueid'];}if(_0x5d671a['transfertargetuniqueid']&&agents[_0x5d671a[_0x25b0('0x52')]]){agents[_0x5d671a[_0x25b0('0x52')]][_0x25b0('0x50')]=0x1;transfers[_0x5d671a['transfertargetuniqueid']]=_[_0x25b0('0x4d')](agents[_0x5d671a[_0x25b0('0x52')]]);transfers[_0x5d671a[_0x25b0('0x52')]][_0x25b0('0x4e')]=agents[_0x5d671a[_0x25b0('0x48')]][_0x25b0('0x4e')];transfers[_0x5d671a[_0x25b0('0x52')]][_0x25b0('0x4f')]=agents[_0x5d671a[_0x25b0('0x48')]][_0x25b0('0x4f')];transfers[_0x5d671a[_0x25b0('0x52')]][_0x25b0('0x18')]=utils[_0x25b0('0x19')]();transfers[_0x5d671a[_0x25b0('0x52')]][_0x25b0('0x32')]=utils[_0x25b0('0x19')]();transfers[_0x5d671a[_0x25b0('0x52')]]['holdtime']=0x0;transfers[_0x5d671a[_0x25b0('0x52')]]['agententerreason']=0x2;}}}catch(_0x210ae3){utils[_0x25b0('0x26')](util[_0x25b0('0x3')](_0x25b0('0x45'),_0x5d671a['origtransfereruniqueid']),_0x210ae3);}};exports[_0x25b0('0x53')]=function(_0x646457){try{utils[_0x25b0('0x16')](util[_0x25b0('0x3')](_0x25b0('0x54'),_0x646457[_0x25b0('0x4')]),_0x646457);if(agents[_0x646457['uniqueid']]&&agents[_0x646457['uniqueid']][_0x25b0('0x23')]==='timeout'){if(_0x646457[_0x25b0('0x55')]==='21'){agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0x23')]='rejected';agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0xa')]=_0x25b0('0x56');}utils[_0x25b0('0x1c')](util['format'](_0x25b0('0x57'),_0x646457[_0x25b0('0x4')],agents[_0x646457[_0x25b0('0x4')]]['membername'],agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0x23')],agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0xa')]));writeDB(agents[_0x646457[_0x25b0('0x4')]]);var _0x177be4=unanswered[_0x25b0('0x58')](_0x646457[_0x25b0('0x4')]);if(_0x177be4>-0x1){unanswered['splice'](_0x177be4,0x1);}}if(transfers[_0x646457[_0x25b0('0x4')]]){transfers[_0x646457[_0x25b0('0x4')]][_0x25b0('0xd')]=!![];transfers[_0x646457[_0x25b0('0x4')]]['agentcompleteAt']=utils['now']();transfers[_0x646457[_0x25b0('0x4')]][_0x25b0('0x2d')]=utils[_0x25b0('0x3a')](transfers[_0x646457[_0x25b0('0x4')]]['agentcompleteAt'],transfers[_0x646457[_0x25b0('0x4')]][_0x25b0('0x32')]);transfers[_0x646457['uniqueid']][_0x25b0('0x23')]=_0x25b0('0x59');transfers[_0x646457['uniqueid']]['lastevent']=_0x25b0('0x3b');utils[_0x25b0('0x1c')](util[_0x25b0('0x3')](_0x25b0('0x57'),_0x646457[_0x25b0('0x4')],transfers[_0x646457[_0x25b0('0x4')]][_0x25b0('0x7')],transfers[_0x646457[_0x25b0('0x4')]][_0x25b0('0x23')],transfers[_0x646457[_0x25b0('0x4')]][_0x25b0('0xa')]));writeDB(transfers[_0x646457[_0x25b0('0x4')]],!![]);}if(agents[_0x646457[_0x25b0('0x4')]]&&agents[_0x646457['uniqueid']][_0x25b0('0x32')]){agents[_0x646457['uniqueid']][_0x25b0('0xd')]=!![];agents[_0x646457[_0x25b0('0x4')]]['agentcompleteAt']=utils[_0x25b0('0x19')]();agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0x2d')]=utils[_0x25b0('0x3a')](agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0x39')],agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0x32')]);agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0x23')]=agents[_0x646457[_0x25b0('0x4')]]['transfer']?'transfer':_0x25b0('0x59');agents[_0x646457[_0x25b0('0x4')]]['lastevent']='complete';utils[_0x25b0('0x1c')](util['format'](_0x25b0('0x57'),_0x646457[_0x25b0('0x4')],agents[_0x646457['uniqueid']][_0x25b0('0x7')],agents[_0x646457[_0x25b0('0x4')]]['reason'],agents[_0x646457[_0x25b0('0x4')]][_0x25b0('0xa')]));writeDB(agents[_0x646457[_0x25b0('0x4')]]);}}catch(_0x1aba93){utils[_0x25b0('0x26')](util['format']('[%s][agents][hangup]',_0x646457[_0x25b0('0x4')]),_0x1aba93);}};