[motion2.git] / server / services / xdr / agents.controller.js

// *************************************************************************
// *                                                                       *
// * xCALLY Motion -  The Omnichannel Contact Center                       *
// * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * Email: info@xcally.com                                                *
// * Website: https://www.xcally.com                                       *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * The SOFTWARE PRODUCT is protected by copyright laws and international *
// * copyright treaties, as well as other intellectual property laws and   *
// * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
// *                                                                       *
// *************************************************************************
var _0x66f9=['transfer','transfertype','blind','transferexten','transferuniqueid','origtransfereruniqueid','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','clone','calleridnum','calleridname','secondtransfererlinkedid','transfertargetuniqueid','agententerreason','hangup','cause','rejected','indexOf','splice','agent','info','format','uniqueid','channel','queue','interface','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request','destuniqueid','agentcalled','agentcalledAt','now','called','connectedlinenum','connectedlinename','stack','agentringnoanswer','agentringnoanswerAt','timeout','ringtime','talktime','push','error','queuecallerabandon','forIn','includes','abandoned','reason','holdtime','agentconnect','agentconnectAt','connect','answered_elsewhere','answeredelsewheremembername','membername','isNil','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid'];(function(_0x14add3,_0x13ce8d){var _0x4a174f=function(_0x2b3ed7){while(--_0x2b3ed7){_0x14add3['push'](_0x14add3['shift']());}};_0x4a174f(++_0x13ce8d);}(_0x66f9,0x1c6));var _0x966f=function(_0x48218e,_0x593366){_0x48218e=_0x48218e-0x0;var _0x539c7d=_0x66f9[_0x48218e];return _0x539c7d;};'use strict';var _=require('lodash');var util=require('util');var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x44b472,_0x523ab2){utils[_0x966f('0x0')](util[_0x966f('0x1')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x44b472[_0x966f('0x2')],_0x44b472[_0x966f('0x3')],_0x44b472[_0x966f('0x4')],_0x44b472['membername'],_0x44b472[_0x966f('0x5')],_0x44b472['calleridnum'],_0x44b472['connectedlinenum'],_0x44b472[_0x966f('0x6')]));if(_0x44b472[_0x966f('0x4')]){utils[_0x966f('0x7')](_0x44b472[_0x966f('0x4')])[_0x966f('0x8')](function(_0x499e56){if(_0x499e56){_0x44b472[_0x966f('0x9')]=_0x499e56[_0x966f('0x9')];_0x44b472[_0x966f('0xa')]=_0x44b472[_0x966f('0xb')]?_0x499e56[_0x966f('0xc')]:![];_0x44b472[_0x966f('0xd')]=_0x44b472['agentacw']?_0x499e56[_0x966f('0xe')]:0x0;}utils['request'](_0x966f('0xf'),_0x44b472);});}else{utils[_0x966f('0x10')](_0x966f('0xf'),_0x44b472);}if(_0x523ab2){delete transfers[_0x44b472[_0x966f('0x2')]];}else{delete agents[_0x44b472[_0x966f('0x11')]];}}exports[_0x966f('0x12')]=function(_0x16ce71){try{agents[_0x16ce71[_0x966f('0x11')]]=_0x16ce71;agents[_0x16ce71[_0x966f('0x11')]][_0x966f('0x13')]=utils[_0x966f('0x14')]();agents[_0x16ce71[_0x966f('0x11')]]['lastevent']=_0x966f('0x15');agents[_0x16ce71[_0x966f('0x11')]][_0x966f('0x16')]=null;agents[_0x16ce71[_0x966f('0x11')]][_0x966f('0x17')]=null;}catch(_0x3a8732){utils['error'](_0x3a8732[_0x966f('0x18')]);}};exports[_0x966f('0x19')]=function(_0x5619a4){try{if(!_['isNil'](agents[_0x5619a4[_0x966f('0x11')]])){agents[_0x5619a4[_0x966f('0x11')]][_0x966f('0x19')]=!![];agents[_0x5619a4[_0x966f('0x11')]][_0x966f('0x1a')]=utils['now']();agents[_0x5619a4[_0x966f('0x11')]][_0x966f('0x6')]=_0x966f('0x1b');agents[_0x5619a4['destuniqueid']]['reason']=_0x966f('0x1b');agents[_0x5619a4['destuniqueid']]['holdtime']=_0x5619a4[_0x966f('0x1c')]?parseInt(_0x5619a4['ringtime'])/0x3e8:0x0;agents[_0x5619a4[_0x966f('0x11')]][_0x966f('0x1d')]=0x0;unanswered[_0x966f('0x1e')](_0x5619a4['destuniqueid']);}}catch(_0x24c801){utils[_0x966f('0x1f')](_0x24c801['stack']);}};exports[_0x966f('0x20')]=function(_0x78881c){try{_[_0x966f('0x21')](agents,function(_0x3b09b5,_0x272384){if(_0x3b09b5['uniqueid']==_0x78881c['uniqueid']&&!_[_0x966f('0x22')](unanswered,_0x3b09b5[_0x966f('0x11')])){_0x3b09b5[_0x966f('0x19')]=!![];_0x3b09b5[_0x966f('0x1a')]=utils[_0x966f('0x14')]();_0x3b09b5[_0x966f('0x6')]=_0x966f('0x23');_0x3b09b5[_0x966f('0x24')]=_0x966f('0x23');_0x3b09b5[_0x966f('0x25')]=_0x78881c[_0x966f('0x25')];_0x3b09b5['talktime']=0x0;writeDB(_0x3b09b5);}});}catch(_0x1909a8){utils['error'](_0x1909a8[_0x966f('0x18')]);}};exports[_0x966f('0x26')]=function(_0xdb62e9){try{if(agents[_0xdb62e9[_0x966f('0x11')]]){agents[_0xdb62e9[_0x966f('0x11')]][_0x966f('0x27')]=utils[_0x966f('0x14')]();agents[_0xdb62e9['destuniqueid']][_0x966f('0x16')]=_0xdb62e9[_0x966f('0x16')];agents[_0xdb62e9[_0x966f('0x11')]]['connectedlinename']=_0xdb62e9[_0x966f('0x17')];agents[_0xdb62e9['destuniqueid']][_0x966f('0x25')]=_0xdb62e9[_0x966f('0x1c')];agents[_0xdb62e9[_0x966f('0x11')]][_0x966f('0x6')]=_0x966f('0x28');_[_0x966f('0x21')](agents,function(_0x512151,_0x542173){if(_0x512151[_0x966f('0x11')]!=_0xdb62e9[_0x966f('0x11')]&&_0x512151['uniqueid']==_0xdb62e9[_0x966f('0x2')]){_0x512151[_0x966f('0x1d')]=0x0;_0x512151['holdtime']=_0xdb62e9[_0x966f('0x1c')];_0x512151['agentringnoanswer']=!![];_0x512151[_0x966f('0x1a')]=utils['now']();_0x512151['lastevent']='answered_elsewhere';_0x512151['reason']=_0x966f('0x29');_0x512151['answeredelsewheredestinationuniqueid']=_0xdb62e9[_0x966f('0x11')];_0x512151[_0x966f('0x2a')]=_0xdb62e9[_0x966f('0x2b')];writeDB(_0x512151);}});}}catch(_0x214cd9){utils[_0x966f('0x1f')](_0x214cd9['stack']);}};exports[_0x966f('0xb')]=function(_0x17dc15){try{if(!_[_0x966f('0x2c')](agents[_0x17dc15['destuniqueid']])){agents[_0x17dc15[_0x966f('0x11')]][_0x966f('0xb')]=!![];agents[_0x17dc15[_0x966f('0x11')]][_0x966f('0x2d')]=utils[_0x966f('0x14')]();agents[_0x17dc15['destuniqueid']][_0x966f('0x1d')]=utils[_0x966f('0x2e')](agents[_0x17dc15[_0x966f('0x11')]][_0x966f('0x2d')],agents[_0x17dc15[_0x966f('0x11')]][_0x966f('0x27')]);agents[_0x17dc15[_0x966f('0x11')]]['reason']=_0x17dc15['reason'];agents[_0x17dc15['destuniqueid']]['lastevent']=_0x966f('0x2f');writeDB(agents[_0x17dc15[_0x966f('0x11')]]);}}catch(_0x187bfe){utils[_0x966f('0x1f')](_0x187bfe[_0x966f('0x18')]);}};exports[_0x966f('0x30')]=function(_0x551c30){try{if(!_[_0x966f('0x2c')](agents[_0x551c30[_0x966f('0x31')]])){agents[_0x551c30[_0x966f('0x31')]][_0x966f('0x32')]=!![];agents[_0x551c30['transfereruniqueid']][_0x966f('0x33')]=_0x966f('0x34');agents[_0x551c30['transfereruniqueid']][_0x966f('0x35')]=_0x551c30['extension'];agents[_0x551c30[_0x966f('0x31')]][_0x966f('0x36')]=agents[_0x551c30[_0x966f('0x31')]][_0x966f('0x2')];}}catch(_0x174e19){utils[_0x966f('0x1f')](_0x174e19[_0x966f('0x18')]);}};exports['attendedtransfer']=function(_0x321618){try{if(_0x321618[_0x966f('0x37')]==_0x321618['origtransfererlinkedid']){if(!_[_0x966f('0x2c')](agents[_0x321618[_0x966f('0x38')]])){agents[_0x321618[_0x966f('0x38')]][_0x966f('0x32')]=!![];agents[_0x321618['secondtransfereruniqueid']]['transfertype']=_0x966f('0x39');agents[_0x321618[_0x966f('0x38')]][_0x966f('0x35')]=_0x321618[_0x966f('0x3a')];agents[_0x321618[_0x966f('0x38')]][_0x966f('0x36')]=_0x321618['origtransfereruniqueid'];}if(_0x321618[_0x966f('0x3b')]&&agents[_0x321618[_0x966f('0x3b')]]){agents[_0x321618[_0x966f('0x3b')]]['agententerreason']=0x1;transfers[_0x321618['transfereeuniqueid']]=_[_0x966f('0x3c')](agents[_0x321618[_0x966f('0x3b')]]);transfers[_0x321618[_0x966f('0x3b')]]['calleridnum']=agents[_0x321618[_0x966f('0x38')]][_0x966f('0x3d')];transfers[_0x321618[_0x966f('0x3b')]][_0x966f('0x3e')]=agents[_0x321618[_0x966f('0x38')]][_0x966f('0x3e')];transfers[_0x321618['transfereeuniqueid']]['agentcalledAt']=utils[_0x966f('0x14')]();transfers[_0x321618[_0x966f('0x3b')]]['agentconnectAt']=utils['now']();transfers[_0x321618['transfereeuniqueid']][_0x966f('0x25')]=0x0;transfers[_0x321618[_0x966f('0x3b')]]['agententerreason']=0x2;}}else if(_0x321618['secondtransfereruniqueid']==_0x321618[_0x966f('0x3f')]){if(!_['isNil'](agents[_0x321618['origtransfereruniqueid']])){agents[_0x321618[_0x966f('0x37')]][_0x966f('0x32')]=!![];agents[_0x321618[_0x966f('0x37')]]['transfertype']=_0x966f('0x39');agents[_0x321618['origtransfereruniqueid']][_0x966f('0x35')]=_0x321618['secondtransfererexten'];agents[_0x321618[_0x966f('0x37')]][_0x966f('0x36')]=_0x321618['secondtransfereruniqueid'];}if(_0x321618[_0x966f('0x40')]&&agents[_0x321618[_0x966f('0x40')]]){agents[_0x321618[_0x966f('0x40')]][_0x966f('0x41')]=0x1;transfers[_0x321618[_0x966f('0x40')]]=_[_0x966f('0x3c')](agents[_0x321618['transfertargetuniqueid']]);transfers[_0x321618[_0x966f('0x40')]][_0x966f('0x3d')]=agents[_0x321618[_0x966f('0x37')]][_0x966f('0x3d')];transfers[_0x321618[_0x966f('0x40')]]['calleridname']=agents[_0x321618[_0x966f('0x37')]][_0x966f('0x3e')];transfers[_0x321618[_0x966f('0x40')]][_0x966f('0x13')]=utils[_0x966f('0x14')]();transfers[_0x321618[_0x966f('0x40')]]['agentconnectAt']=utils[_0x966f('0x14')]();transfers[_0x321618[_0x966f('0x40')]][_0x966f('0x25')]=0x0;transfers[_0x321618[_0x966f('0x40')]]['agententerreason']=0x2;}}}catch(_0x21934e){utils[_0x966f('0x1f')](_0x21934e['stack']);}};exports[_0x966f('0x42')]=function(_0x1d4e98){try{if(agents[_0x1d4e98['uniqueid']]&&agents[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x24')]===_0x966f('0x1b')){if(_0x1d4e98[_0x966f('0x43')]==='21'){agents[_0x1d4e98['uniqueid']]['reason']=_0x966f('0x44');agents[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x6')]=_0x966f('0x44');}writeDB(agents[_0x1d4e98[_0x966f('0x2')]]);var _0x393c0a=unanswered[_0x966f('0x45')](_0x1d4e98[_0x966f('0x2')]);if(_0x393c0a>-0x1)unanswered[_0x966f('0x46')](_0x393c0a,0x1);}if(transfers[_0x1d4e98[_0x966f('0x2')]]){transfers[_0x1d4e98['uniqueid']]['agentcomplete']=!![];transfers[_0x1d4e98[_0x966f('0x2')]]['agentcompleteAt']=utils[_0x966f('0x14')]();transfers[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x1d')]=utils[_0x966f('0x2e')](transfers[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x2d')],transfers[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x27')]);transfers[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x24')]=_0x966f('0x47');transfers[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x6')]=_0x966f('0x2f');writeDB(transfers[_0x1d4e98[_0x966f('0x2')]],!![]);}if(agents[_0x1d4e98[_0x966f('0x2')]]&&agents[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x27')]){agents[_0x1d4e98[_0x966f('0x2')]][_0x966f('0xb')]=!![];agents[_0x1d4e98['uniqueid']][_0x966f('0x2d')]=utils[_0x966f('0x14')]();agents[_0x1d4e98[_0x966f('0x2')]]['talktime']=utils[_0x966f('0x2e')](agents[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x2d')],agents[_0x1d4e98[_0x966f('0x2')]]['agentconnectAt']);agents[_0x1d4e98[_0x966f('0x2')]]['reason']=agents[_0x1d4e98[_0x966f('0x2')]][_0x966f('0x32')]?_0x966f('0x32'):_0x966f('0x47');agents[_0x1d4e98['uniqueid']][_0x966f('0x6')]=_0x966f('0x2f');writeDB(agents[_0x1d4e98[_0x966f('0x2')]]);}}catch(_0x3cafc1){utils[_0x966f('0x1f')](_0x3cafc1[_0x966f('0x18')]);}};