server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd404=['channel','queue','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','lastevent','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','reason','timeout','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','abandoned','agentconnect','info','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','agentcompleteAt','blindtransfer','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','secondtransfererlinkedid','transfertargetuniqueid','calleridname','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','diffTime','agent','complete','[%s][agents][hangup]','lodash','util','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xd404,0x15b));var _0x4d40=function(_0x4fd5d3,_0x214090){_0x4fd5d3=_0x4fd5d3-0x0;var _0xf62a8b=_0xd404[_0x4fd5d3];return _0xf62a8b;};'use strict';var _=require(_0x4d40('0x0'));var util=require(_0x4d40('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0xb6576c,_0x2322e5){utils['info'](util[_0x4d40('0x2')](_0x4d40('0x3'),_0xb6576c[_0x4d40('0x4')],_0xb6576c[_0x4d40('0x5')],_0xb6576c[_0x4d40('0x6')],_0xb6576c[_0x4d40('0x7')],_0xb6576c[_0x4d40('0x8')],_0xb6576c[_0x4d40('0x9')],_0xb6576c[_0x4d40('0xa')],_0xb6576c['lastevent']));if(_0xb6576c[_0x4d40('0x6')]){utils[_0x4d40('0xb')](_0xb6576c['queue'])[_0x4d40('0xc')](function(_0x5e31bc){if(_0x5e31bc){_0xb6576c['type']=_0x5e31bc[_0x4d40('0xd')];_0xb6576c[_0x4d40('0xe')]=_0xb6576c[_0x4d40('0xf')]?_0x5e31bc[_0x4d40('0x10')]:![];_0xb6576c[_0x4d40('0x11')]=_0xb6576c[_0x4d40('0xe')]?_0x5e31bc[_0x4d40('0x12')]:0x0;}utils[_0x4d40('0x13')](_0x4d40('0x14'),_0xb6576c);});}else{utils[_0x4d40('0x13')](_0x4d40('0x14'),_0xb6576c);}if(_0x2322e5){delete transfers[_0xb6576c[_0x4d40('0x4')]];}else{delete agents[_0xb6576c[_0x4d40('0x15')]];}}exports[_0x4d40('0x16')]=function(_0x5162f9){try{utils[_0x4d40('0x17')](util[_0x4d40('0x2')](_0x4d40('0x18'),_0x5162f9[_0x4d40('0x4')]),_0x5162f9);agents[_0x5162f9[_0x4d40('0x15')]]=_0x5162f9;agents[_0x5162f9['destuniqueid']][_0x4d40('0x19')]=utils[_0x4d40('0x1a')]();agents[_0x5162f9[_0x4d40('0x15')]][_0x4d40('0x1b')]=_0x4d40('0x1c');agents[_0x5162f9[_0x4d40('0x15')]][_0x4d40('0xa')]=null;agents[_0x5162f9[_0x4d40('0x15')]][_0x4d40('0x1d')]=null;utils['info'](util['format'](_0x4d40('0x1e'),_0x5162f9[_0x4d40('0x4')],agents[_0x5162f9['destuniqueid']][_0x4d40('0x7')],_0x5162f9[_0x4d40('0x15')]));}catch(_0x4eec1d){utils[_0x4d40('0x1f')](util['format'](_0x4d40('0x18'),_0x5162f9[_0x4d40('0x4')]),_0x4eec1d);}};exports['agentringnoanswer']=function(_0x57c997){try{if(!_[_0x4d40('0x20')](agents[_0x57c997[_0x4d40('0x15')]])){utils['debug'](util[_0x4d40('0x2')](_0x4d40('0x21'),_0x57c997[_0x4d40('0x4')]),_0x57c997);utils['info'](util[_0x4d40('0x2')](_0x4d40('0x22'),_0x57c997[_0x4d40('0x4')],agents[_0x57c997['destuniqueid']]['membername'],_0x57c997[_0x4d40('0x15')]));agents[_0x57c997[_0x4d40('0x15')]][_0x4d40('0x23')]=!![];agents[_0x57c997[_0x4d40('0x15')]][_0x4d40('0x24')]=utils['now']();agents[_0x57c997[_0x4d40('0x15')]][_0x4d40('0x1b')]='timeout';agents[_0x57c997['destuniqueid']][_0x4d40('0x25')]=_0x4d40('0x26');agents[_0x57c997[_0x4d40('0x15')]][_0x4d40('0x27')]=_0x57c997[_0x4d40('0x28')]?parseInt(_0x57c997[_0x4d40('0x28')])/0x3e8:0x0;agents[_0x57c997[_0x4d40('0x15')]][_0x4d40('0x29')]=0x0;unanswered[_0x4d40('0x2a')](_0x57c997[_0x4d40('0x15')]);}}catch(_0x1c0fcf){utils['error'](util['format']('[%s][agents][agentringnoanswer]',_0x57c997[_0x4d40('0x4')]),_0x1c0fcf);}};exports[_0x4d40('0x2b')]=function(_0x1ac240){try{_[_0x4d40('0x2c')](agents,function(_0x598ca9,_0x18e601){if(_0x598ca9[_0x4d40('0x4')]==_0x1ac240[_0x4d40('0x4')]&&!_['includes'](unanswered,_0x598ca9[_0x4d40('0x15')])){utils[_0x4d40('0x17')](util[_0x4d40('0x2')](_0x4d40('0x2d'),_0x1ac240[_0x4d40('0x4')]),_0x1ac240);utils['info'](util[_0x4d40('0x2')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x1ac240[_0x4d40('0x4')],_0x598ca9[_0x4d40('0x7')],_0x598ca9[_0x4d40('0x15')]));_0x598ca9[_0x4d40('0x23')]=!![];_0x598ca9['agentringnoanswerAt']=utils['now']();_0x598ca9[_0x4d40('0x1b')]=_0x4d40('0x2e');_0x598ca9[_0x4d40('0x25')]=_0x4d40('0x2e');_0x598ca9['holdtime']=_0x1ac240[_0x4d40('0x27')];_0x598ca9['talktime']=0x0;writeDB(_0x598ca9);}});}catch(_0x2fde16){utils[_0x4d40('0x1f')](util[_0x4d40('0x2')](_0x4d40('0x2d'),_0x1ac240[_0x4d40('0x4')]),_0x2fde16);}};exports[_0x4d40('0x2f')]=function(_0x1d1ba9){try{if(agents[_0x1d1ba9[_0x4d40('0x15')]]){utils[_0x4d40('0x17')](util[_0x4d40('0x2')]('[%s][agents][agentconnect]',_0x1d1ba9[_0x4d40('0x4')]),_0x1d1ba9);utils[_0x4d40('0x30')](util['format']('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x1d1ba9['uniqueid'],agents[_0x1d1ba9[_0x4d40('0x15')]][_0x4d40('0x7')],_0x1d1ba9['destuniqueid']));agents[_0x1d1ba9[_0x4d40('0x15')]][_0x4d40('0x31')]=utils[_0x4d40('0x1a')]();agents[_0x1d1ba9[_0x4d40('0x15')]][_0x4d40('0xa')]=_0x1d1ba9['connectedlinenum'];agents[_0x1d1ba9[_0x4d40('0x15')]][_0x4d40('0x1d')]=_0x1d1ba9['connectedlinename'];agents[_0x1d1ba9['destuniqueid']][_0x4d40('0x27')]=_0x1d1ba9[_0x4d40('0x28')];agents[_0x1d1ba9['destuniqueid']][_0x4d40('0x1b')]=_0x4d40('0x32');_['forIn'](agents,function(_0x1e8427,_0x1a9586){if(_0x1e8427['destuniqueid']!=_0x1d1ba9[_0x4d40('0x15')]&&_0x1e8427[_0x4d40('0x4')]==_0x1d1ba9['uniqueid']){_0x1e8427[_0x4d40('0x29')]=0x0;_0x1e8427['holdtime']=_0x1d1ba9[_0x4d40('0x28')];_0x1e8427[_0x4d40('0x23')]=!![];_0x1e8427[_0x4d40('0x24')]=utils[_0x4d40('0x1a')]();_0x1e8427[_0x4d40('0x1b')]=_0x4d40('0x33');_0x1e8427[_0x4d40('0x25')]=_0x4d40('0x33');_0x1e8427[_0x4d40('0x34')]=_0x1d1ba9['destuniqueid'];_0x1e8427[_0x4d40('0x35')]=_0x1d1ba9[_0x4d40('0x7')];writeDB(_0x1e8427);}});}}catch(_0x1c2fa8){utils[_0x4d40('0x1f')](util[_0x4d40('0x2')]('[%s][agents][agentconnect]',_0x1d1ba9[_0x4d40('0x4')]),_0x1c2fa8);}};exports['agentcomplete']=function(_0x2e7f75){try{if(!_[_0x4d40('0x20')](agents[_0x2e7f75[_0x4d40('0x15')]])){utils[_0x4d40('0x17')](util['format'](_0x4d40('0x36'),_0x2e7f75[_0x4d40('0x4')]),_0x2e7f75);utils['info'](util[_0x4d40('0x2')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x2e7f75[_0x4d40('0x4')],agents[_0x2e7f75[_0x4d40('0x15')]][_0x4d40('0x7')],_0x2e7f75[_0x4d40('0x15')]));agents[_0x2e7f75['destuniqueid']][_0x4d40('0xf')]=!![];agents[_0x2e7f75['destuniqueid']][_0x4d40('0x37')]=utils[_0x4d40('0x1a')]();agents[_0x2e7f75[_0x4d40('0x15')]][_0x4d40('0x29')]=utils['diffTime'](agents[_0x2e7f75[_0x4d40('0x15')]][_0x4d40('0x37')],agents[_0x2e7f75[_0x4d40('0x15')]][_0x4d40('0x31')]);agents[_0x2e7f75['destuniqueid']][_0x4d40('0x25')]=_0x2e7f75[_0x4d40('0x25')];agents[_0x2e7f75['destuniqueid']][_0x4d40('0x1b')]='complete';writeDB(agents[_0x2e7f75[_0x4d40('0x15')]]);}}catch(_0x1777e8){utils[_0x4d40('0x1f')](util[_0x4d40('0x2')](_0x4d40('0x36'),_0x2e7f75[_0x4d40('0x4')]),_0x1777e8);}};exports[_0x4d40('0x38')]=function(_0x37b6bf){try{if(!_[_0x4d40('0x20')](agents[_0x37b6bf['transfereruniqueid']])){utils[_0x4d40('0x17')](util[_0x4d40('0x2')](_0x4d40('0x39'),_0x37b6bf[_0x4d40('0x4')]),_0x37b6bf);utils[_0x4d40('0x30')](util['format'](_0x4d40('0x3a'),_0x37b6bf[_0x4d40('0x4')],agents[_0x37b6bf['transfereruniqueid']][_0x4d40('0x7')],agents[_0x37b6bf['transfereruniqueid']][_0x4d40('0x4')]));agents[_0x37b6bf[_0x4d40('0x3b')]][_0x4d40('0x3c')]=!![];agents[_0x37b6bf['transfereruniqueid']][_0x4d40('0x3d')]=_0x4d40('0x3e');agents[_0x37b6bf[_0x4d40('0x3b')]][_0x4d40('0x3f')]=_0x37b6bf[_0x4d40('0x40')];agents[_0x37b6bf['transfereruniqueid']][_0x4d40('0x41')]=agents[_0x37b6bf[_0x4d40('0x3b')]]['uniqueid'];}}catch(_0x1000f4){utils['error'](util[_0x4d40('0x2')]('[%s][agents][blindtransfer]',_0x37b6bf[_0x4d40('0x4')]),_0x1000f4);}};exports[_0x4d40('0x42')]=function(_0x539df4){try{utils[_0x4d40('0x17')](util[_0x4d40('0x2')](_0x4d40('0x43'),_0x539df4[_0x4d40('0x44')]),_0x539df4);if(_0x539df4[_0x4d40('0x44')]==_0x539df4[_0x4d40('0x45')]){if(!_[_0x4d40('0x20')](agents[_0x539df4[_0x4d40('0x46')]])){utils[_0x4d40('0x30')](util[_0x4d40('0x2')](_0x4d40('0x47'),_0x539df4[_0x4d40('0x44')],agents[_0x539df4[_0x4d40('0x46')]][_0x4d40('0x7')]));agents[_0x539df4[_0x4d40('0x46')]][_0x4d40('0x3c')]=!![];agents[_0x539df4[_0x4d40('0x46')]][_0x4d40('0x3d')]=_0x4d40('0x48');agents[_0x539df4['secondtransfereruniqueid']][_0x4d40('0x3f')]=_0x539df4[_0x4d40('0x49')];agents[_0x539df4['secondtransfereruniqueid']]['transferuniqueid']=_0x539df4[_0x4d40('0x44')];}if(_0x539df4[_0x4d40('0x4a')]&&agents[_0x539df4['transfereeuniqueid']]){agents[_0x539df4['transfereeuniqueid']][_0x4d40('0x4b')]=0x1;transfers[_0x539df4['transfereeuniqueid']]=_[_0x4d40('0x4c')](agents[_0x539df4['transfereeuniqueid']]);transfers[_0x539df4[_0x4d40('0x4a')]][_0x4d40('0x9')]=agents[_0x539df4[_0x4d40('0x46')]][_0x4d40('0x9')];transfers[_0x539df4[_0x4d40('0x4a')]]['calleridname']=agents[_0x539df4['secondtransfereruniqueid']]['calleridname'];transfers[_0x539df4[_0x4d40('0x4a')]][_0x4d40('0x19')]=utils[_0x4d40('0x1a')]();transfers[_0x539df4[_0x4d40('0x4a')]][_0x4d40('0x31')]=utils['now']();transfers[_0x539df4[_0x4d40('0x4a')]]['holdtime']=0x0;transfers[_0x539df4[_0x4d40('0x4a')]][_0x4d40('0x4b')]=0x2;}}else if(_0x539df4[_0x4d40('0x46')]==_0x539df4[_0x4d40('0x4d')]){if(!_[_0x4d40('0x20')](agents[_0x539df4[_0x4d40('0x44')]])){utils['info'](util['format'](_0x4d40('0x47'),_0x539df4[_0x4d40('0x44')],agents[_0x539df4[_0x4d40('0x44')]][_0x4d40('0x7')]));agents[_0x539df4[_0x4d40('0x44')]][_0x4d40('0x3c')]=!![];agents[_0x539df4[_0x4d40('0x44')]][_0x4d40('0x3d')]='ATTENDED';agents[_0x539df4[_0x4d40('0x44')]]['transferexten']=_0x539df4['secondtransfererexten'];agents[_0x539df4['origtransfereruniqueid']][_0x4d40('0x41')]=_0x539df4[_0x4d40('0x46')];}if(_0x539df4[_0x4d40('0x4e')]&&agents[_0x539df4[_0x4d40('0x4e')]]){agents[_0x539df4['transfertargetuniqueid']][_0x4d40('0x4b')]=0x1;transfers[_0x539df4[_0x4d40('0x4e')]]=_[_0x4d40('0x4c')](agents[_0x539df4[_0x4d40('0x4e')]]);transfers[_0x539df4[_0x4d40('0x4e')]]['calleridnum']=agents[_0x539df4['origtransfereruniqueid']][_0x4d40('0x9')];transfers[_0x539df4['transfertargetuniqueid']][_0x4d40('0x4f')]=agents[_0x539df4[_0x4d40('0x44')]][_0x4d40('0x4f')];transfers[_0x539df4['transfertargetuniqueid']]['agentcalledAt']=utils[_0x4d40('0x1a')]();transfers[_0x539df4['transfertargetuniqueid']][_0x4d40('0x31')]=utils[_0x4d40('0x1a')]();transfers[_0x539df4['transfertargetuniqueid']][_0x4d40('0x27')]=0x0;transfers[_0x539df4[_0x4d40('0x4e')]][_0x4d40('0x4b')]=0x2;}}}catch(_0x3bce3d){utils[_0x4d40('0x1f')](util[_0x4d40('0x2')]('[%s][agents][attendedtransfer]',_0x539df4['origtransfereruniqueid']),_0x3bce3d);}};exports['hangup']=function(_0x13872b){try{utils[_0x4d40('0x17')](util[_0x4d40('0x2')]('[%s][agents][hangup]',_0x13872b[_0x4d40('0x4')]),_0x13872b);if(agents[_0x13872b[_0x4d40('0x4')]]&&agents[_0x13872b['uniqueid']]['reason']===_0x4d40('0x26')){if(_0x13872b[_0x4d40('0x50')]==='21'){agents[_0x13872b['uniqueid']][_0x4d40('0x25')]=_0x4d40('0x51');agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x1b')]=_0x4d40('0x51');}utils[_0x4d40('0x30')](util['format'](_0x4d40('0x52'),_0x13872b['uniqueid'],agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x7')],agents[_0x13872b['uniqueid']][_0x4d40('0x25')],agents[_0x13872b[_0x4d40('0x4')]]['lastevent']));writeDB(agents[_0x13872b[_0x4d40('0x4')]]);var _0x7df23=unanswered['indexOf'](_0x13872b[_0x4d40('0x4')]);if(_0x7df23>-0x1){unanswered[_0x4d40('0x53')](_0x7df23,0x1);}}if(transfers[_0x13872b[_0x4d40('0x4')]]){transfers[_0x13872b[_0x4d40('0x4')]][_0x4d40('0xf')]=!![];transfers[_0x13872b['uniqueid']][_0x4d40('0x37')]=utils[_0x4d40('0x1a')]();transfers[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x29')]=utils[_0x4d40('0x54')](transfers[_0x13872b[_0x4d40('0x4')]]['agentcompleteAt'],transfers[_0x13872b[_0x4d40('0x4')]]['agentconnectAt']);transfers[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x25')]=_0x4d40('0x55');transfers[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x1b')]='complete';utils[_0x4d40('0x30')](util[_0x4d40('0x2')](_0x4d40('0x52'),_0x13872b[_0x4d40('0x4')],transfers[_0x13872b['uniqueid']][_0x4d40('0x7')],transfers[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x25')],transfers[_0x13872b[_0x4d40('0x4')]]['lastevent']));writeDB(transfers[_0x13872b[_0x4d40('0x4')]],!![]);}if(agents[_0x13872b['uniqueid']]&&agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x31')]){agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0xf')]=!![];agents[_0x13872b['uniqueid']]['agentcompleteAt']=utils[_0x4d40('0x1a')]();agents[_0x13872b[_0x4d40('0x4')]]['talktime']=utils[_0x4d40('0x54')](agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x37')],agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x31')]);agents[_0x13872b['uniqueid']][_0x4d40('0x25')]=agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x3c')]?_0x4d40('0x3c'):_0x4d40('0x55');agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x1b')]=_0x4d40('0x56');utils[_0x4d40('0x30')](util[_0x4d40('0x2')](_0x4d40('0x52'),_0x13872b['uniqueid'],agents[_0x13872b[_0x4d40('0x4')]][_0x4d40('0x7')],agents[_0x13872b['uniqueid']][_0x4d40('0x25')],agents[_0x13872b[_0x4d40('0x4')]]['lastevent']));writeDB(agents[_0x13872b['uniqueid']]);}}catch(_0x33b8f3){utils[_0x4d40('0x1f')](util['format'](_0x4d40('0x57'),_0x13872b[_0x4d40('0x4')]),_0x33b8f3);}};