server/services/xdr/agents.controller.js

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   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  17 // *************************************************************************
  18 var _0x0a1a=['[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','isNil','transfereruniqueid','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','ATTENDED','origtransfererexten','transfereeuniqueid','clone','calleridname','agententerreason','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','agentcalledAt','[%s][agents][attendedtransfer]','hangup','cause','rejected','indexOf','splice','agent','stack','uniqueid','channel','queue','membername','interface','calleridnum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','request','destuniqueid','agentcalled','debug','format','[%s][agents][agentcalled]','now','called','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','[%s][agents][agentringnoanswer]','info','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','ringtime','talktime','push','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]'];(function(_0x38b91b,_0x1a2ae0){var _0x23a301=function(_0x3bcce8){while(--_0x3bcce8){_0x38b91b['push'](_0x38b91b['shift']());}};_0x23a301(++_0x1a2ae0);}(_0x0a1a,0x125));var _0xa0a1=function(_0x321bb2,_0x202794){_0x321bb2=_0x321bb2-0x0;var _0x9c12ed=_0x0a1a[_0x321bb2];return _0x9c12ed;};'use strict';var _=require('lodash');var util=require('util');var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x3c4b91,_0x3af920){utils['info'](util['format']('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x3c4b91[_0xa0a1('0x0')],_0x3c4b91[_0xa0a1('0x1')],_0x3c4b91[_0xa0a1('0x2')],_0x3c4b91[_0xa0a1('0x3')],_0x3c4b91[_0xa0a1('0x4')],_0x3c4b91[_0xa0a1('0x5')],_0x3c4b91['connectedlinenum'],_0x3c4b91[_0xa0a1('0x6')]));if(_0x3c4b91[_0xa0a1('0x2')]){utils[_0xa0a1('0x7')](_0x3c4b91[_0xa0a1('0x2')])[_0xa0a1('0x8')](function(_0x50dbc6){if(_0x50dbc6){_0x3c4b91[_0xa0a1('0x9')]=_0x50dbc6[_0xa0a1('0x9')];_0x3c4b91[_0xa0a1('0xa')]=_0x3c4b91[_0xa0a1('0xb')]?_0x50dbc6[_0xa0a1('0xc')]:![];_0x3c4b91[_0xa0a1('0xd')]=_0x3c4b91['agentacw']?_0x50dbc6['acwTimeout']:0x0;}utils[_0xa0a1('0xe')]('CreateVoiceAgentReport',_0x3c4b91);});}else{utils[_0xa0a1('0xe')]('CreateVoiceAgentReport',_0x3c4b91);}if(_0x3af920){delete transfers[_0x3c4b91[_0xa0a1('0x0')]];}else{delete agents[_0x3c4b91[_0xa0a1('0xf')]];}}exports[_0xa0a1('0x10')]=function(_0x4f26c9){try{utils[_0xa0a1('0x11')](util[_0xa0a1('0x12')](_0xa0a1('0x13'),_0x4f26c9['uniqueid']),_0x4f26c9);agents[_0x4f26c9[_0xa0a1('0xf')]]=_0x4f26c9;agents[_0x4f26c9['destuniqueid']]['agentcalledAt']=utils[_0xa0a1('0x14')]();agents[_0x4f26c9[_0xa0a1('0xf')]][_0xa0a1('0x6')]=_0xa0a1('0x15');agents[_0x4f26c9[_0xa0a1('0xf')]][_0xa0a1('0x16')]=null;agents[_0x4f26c9[_0xa0a1('0xf')]][_0xa0a1('0x17')]=null;utils['info'](util[_0xa0a1('0x12')](_0xa0a1('0x18'),_0x4f26c9[_0xa0a1('0x0')],agents[_0x4f26c9[_0xa0a1('0xf')]][_0xa0a1('0x3')],_0x4f26c9['destuniqueid']));}catch(_0x533aab){utils[_0xa0a1('0x19')](util[_0xa0a1('0x12')]('[%s][agents][agentcalled]',_0x4f26c9['uniqueid']),_0x533aab);}};exports[_0xa0a1('0x1a')]=function(_0xbda781){try{if(!_['isNil'](agents[_0xbda781[_0xa0a1('0xf')]])){utils[_0xa0a1('0x11')](util[_0xa0a1('0x12')](_0xa0a1('0x1b'),_0xbda781[_0xa0a1('0x0')]),_0xbda781);utils[_0xa0a1('0x1c')](util['format'](_0xa0a1('0x1d'),_0xbda781[_0xa0a1('0x0')],agents[_0xbda781[_0xa0a1('0xf')]][_0xa0a1('0x3')],_0xbda781['destuniqueid']));agents[_0xbda781['destuniqueid']][_0xa0a1('0x1a')]=!![];agents[_0xbda781[_0xa0a1('0xf')]][_0xa0a1('0x1e')]=utils[_0xa0a1('0x14')]();agents[_0xbda781['destuniqueid']]['lastevent']=_0xa0a1('0x1f');agents[_0xbda781[_0xa0a1('0xf')]][_0xa0a1('0x20')]=_0xa0a1('0x1f');agents[_0xbda781[_0xa0a1('0xf')]]['holdtime']=_0xbda781['ringtime']?parseInt(_0xbda781[_0xa0a1('0x21')])/0x3e8:0x0;agents[_0xbda781[_0xa0a1('0xf')]][_0xa0a1('0x22')]=0x0;unanswered[_0xa0a1('0x23')](_0xbda781['destuniqueid']);}}catch(_0x4f6293){utils[_0xa0a1('0x19')](util['format'](_0xa0a1('0x1b'),_0xbda781[_0xa0a1('0x0')]),_0x4f6293);}};exports[_0xa0a1('0x24')]=function(_0x1a8dc3){try{_[_0xa0a1('0x25')](agents,function(_0x5c1cb5,_0xaf6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xa0a1('0x48')]=agents[_0x22ec3b['secondtransfereruniqueid']][_0xa0a1('0x48')];transfers[_0x22ec3b[_0xa0a1('0x46')]]['agentcalledAt']=utils['now']();transfers[_0x22ec3b[_0xa0a1('0x46')]][_0xa0a1('0x2c')]=utils[_0xa0a1('0x14')]();transfers[_0x22ec3b[_0xa0a1('0x46')]]['holdtime']=0x0;transfers[_0x22ec3b[_0xa0a1('0x46')]][_0xa0a1('0x49')]=0x2;}}else if(_0x22ec3b['secondtransfereruniqueid']==_0x22ec3b[_0xa0a1('0x4a')]){if(!_[_0xa0a1('0x37')](agents[_0x22ec3b[_0xa0a1('0x3f')]])){utils[_0xa0a1('0x1c')](util[_0xa0a1('0x12')](_0xa0a1('0x42'),_0x22ec3b[_0xa0a1('0x0')],agents[_0x22ec3b[_0xa0a1('0x3f')]]['membername'],_0x22ec3b[_0xa0a1('0x41')]));agents[_0x22ec3b['origtransfereruniqueid']][_0xa0a1('0x43')]=!![];agents[_0x22ec3b['origtransfereruniqueid']][_0xa0a1('0x3a')]='ATTENDED';agents[_0x22ec3b[_0xa0a1('0x3f')]][_0xa0a1('0x3b')]=_0x22ec3b[_0xa0a1('0x4b')];agents[_0x22ec3b['origtransfereruniqueid']][_0xa0a1('0x3d')]=_0x22ec3b[_0xa0a1('0x41')];}if(_0x22ec3b['transfertargetuniqueid']&&agents[_0x22ec3b[_0xa0a1('0x4c')]]){agents[_0x22ec3b['transfertargetuniqueid']][_0xa0a1('0x49')]=0x1;transfers[_0x22ec3b[_0xa0a1('0x4c')]]=_['clone'](agents[_0x22ec3b['transfertargetuniqueid']]);transfers[_0x22ec3b[_0xa0a1('0x4c')]]['calleridnum']=agents[_0x22ec3b[_0xa0a1('0x3f')]]['calleridnum'];transfers[_0x22ec3b[_0xa0a1('0x4c')]][_0xa0a1('0x48')]=agents[_0x22ec3b[_0xa0a1('0x3f')]]['calleridname'];transfers[_0x22ec3b[_0xa0a1('0x4c')]][_0xa0a1('0x4d')]=utils['now']();transfers[_0x22ec3b[_0xa0a1('0x4c')]][_0xa0a1('0x2c')]=utils['now']();transfers[_0x22ec3b[_0xa0a1('0x4c')]][_0xa0a1('0x29')]=0x0;transfers[_0x22ec3b[_0xa0a1('0x4c')]][_0xa0a1('0x49')]=0x2;}}}catch(_0x2325d7){utils[_0xa0a1('0x19')](util[_0xa0a1('0x12')](_0xa0a1('0x4e'),_0x22ec3b[_0xa0a1('0x0')]),_0x2325d7);}};exports[_0xa0a1('0x4f')]=function(_0x3136e4){try{if(agents[_0x3136e4['uniqueid']]&&agents[_0x3136e4['uniqueid']]['reason']===_0xa0a1('0x1f')){if(_0x3136e4[_0xa0a1('0x50')]==='21'){agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x20')]='rejected';agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x6')]=_0xa0a1('0x51');}writeDB(agents[_0x3136e4[_0xa0a1('0x0')]]);var _0x4d90e7=unanswered[_0xa0a1('0x52')](_0x3136e4[_0xa0a1('0x0')]);if(_0x4d90e7>-0x1){unanswered[_0xa0a1('0x53')](_0x4d90e7,0x1);}}if(transfers[_0x3136e4[_0xa0a1('0x0')]]){transfers[_0x3136e4['uniqueid']][_0xa0a1('0xb')]=!![];transfers[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x34')]=utils[_0xa0a1('0x14')]();transfers[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x22')]=utils[_0xa0a1('0x35')](transfers[_0x3136e4['uniqueid']][_0xa0a1('0x34')],transfers[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x2c')]);transfers[_0x3136e4['uniqueid']]['reason']='agent';transfers[_0x3136e4[_0xa0a1('0x0')]]['lastevent']=_0xa0a1('0x36');writeDB(transfers[_0x3136e4[_0xa0a1('0x0')]],!![]);}if(agents[_0x3136e4[_0xa0a1('0x0')]]&&agents[_0x3136e4['uniqueid']][_0xa0a1('0x2c')]){agents[_0x3136e4['uniqueid']][_0xa0a1('0xb')]=!![];agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x34')]=utils[_0xa0a1('0x14')]();agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x22')]=utils['diffTime'](agents[_0x3136e4['uniqueid']][_0xa0a1('0x34')],agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x2c')]);agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x20')]=agents[_0x3136e4['uniqueid']][_0xa0a1('0x43')]?_0xa0a1('0x43'):_0xa0a1('0x54');agents[_0x3136e4[_0xa0a1('0x0')]][_0xa0a1('0x6')]=_0xa0a1('0x36');writeDB(agents[_0x3136e4[_0xa0a1('0x0')]]);}}catch(_0x2bf736){utils[_0xa0a1('0x19')](_0x2bf736[_0xa0a1('0x55')]);}};