server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x77c6=['agentacw','acwTimeout','request','CreateVoiceAgentReport','destchannel','agentringnoanswer','agentcomplete','agentcalled','called','assign','now','rejected','queuecallerabandon','forIn','abandon','agentconnect','isNil','connect','answered_elsewhere','destuniqueid','complete','blindtransfer','transfererchannel','attendedtransfer','origtransfererchannel','clone','transfertargetchannel','transfertargetcalleridname','secondtransfererchannel','transfereecalleridname','cdr','destinationchannel','endtime','diffTime','agentconnectAt','starttime','unknown','transfer','util','./utils','info','format','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','acw','acwtime'];(function(_0x360484,_0x2d14e5){var _0x461a10=function(_0x4c47c3){while(--_0x4c47c3){_0x360484['push'](_0x360484['shift']());}};_0x461a10(++_0x2d14e5);}(_0x77c6,0x1a0));var _0x677c=function(_0x10d5b0,_0x5b2b6f){_0x10d5b0=_0x10d5b0-0x0;var _0x5ae234=_0x77c6[_0x10d5b0];return _0x5ae234;};'use strict';var _=require('lodash');var util=require(_0x677c('0x0'));var utils=require(_0x677c('0x1'));var agents={};var transfers={};function writeDB(_0x3009c2){utils[_0x677c('0x2')](util[_0x677c('0x3')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x3009c2[_0x677c('0x4')],_0x3009c2[_0x677c('0x5')],_0x3009c2[_0x677c('0x6')],_0x3009c2[_0x677c('0x7')],_0x3009c2[_0x677c('0x8')],_0x3009c2[_0x677c('0x9')],_0x3009c2[_0x677c('0xa')],_0x3009c2['lastevent']));if(_0x3009c2[_0x677c('0x6')]){utils[_0x677c('0xb')](_0x3009c2[_0x677c('0x6')])[_0x677c('0xc')](function(_0x273c34){if(_0x273c34){_0x3009c2['type']=_0x273c34[_0x677c('0xd')];_0x3009c2['agentacw']=_0x3009c2['agentcomplete']?_0x273c34[_0x677c('0xe')]:![];_0x3009c2[_0x677c('0xf')]=_0x3009c2[_0x677c('0x10')]?_0x273c34[_0x677c('0x11')]:null;}utils[_0x677c('0x12')](_0x677c('0x13'),_0x3009c2);});}else{utils['request'](_0x677c('0x13'),_0x3009c2);}delete agents[_0x3009c2[_0x677c('0x14')]];}function isClosed(_0x565612){return _0x565612[_0x677c('0x15')]||_0x565612['agentconnect']||_0x565612[_0x677c('0x16')];}exports[_0x677c('0x17')]=function(_0x248dd4){agents[_0x248dd4[_0x677c('0x14')]]=_['assign'](_0x248dd4,{'agentcalled':!![],'agentcalledAt':utils['now'](),'lastevent':_0x677c('0x18')});};exports['agentringnoanswer']=function(_0x248f1a){if(!_['isNil'](agents[_0x248f1a['destchannel']])){agents[_0x248f1a[_0x677c('0x14')]]=_[_0x677c('0x19')](agents[_0x248f1a['destchannel']],_0x248f1a,{'agentringnoanswer':!![],'agentringnoanswerAt':utils[_0x677c('0x1a')](),'lastevent':_0x677c('0x1b'),'reason':_0x677c('0x1b')});}};exports[_0x677c('0x1c')]=function(_0x15a8f5){_[_0x677c('0x1d')](agents,function(_0x53fd87,_0x4b3e07){if(_0x53fd87['channel']==_0x15a8f5['channel']){if(!isClosed(_0x53fd87)){_0x53fd87=_[_0x677c('0x19')](_0x53fd87,{'agentringnoanswer':!![],'agentringnoanswerAt':utils['now'](),'lastevent':_0x677c('0x1e'),'reason':_0x677c('0x1e')});}}});};exports[_0x677c('0x1f')]=function(_0x357dec){if(!_[_0x677c('0x20')](agents[_0x357dec[_0x677c('0x14')]])){agents[_0x357dec[_0x677c('0x14')]]=_[_0x677c('0x19')](agents[_0x357dec['destchannel']],_0x357dec,{'agentconnect':!![],'agentconnectAt':utils[_0x677c('0x1a')](),'lastevent':_0x677c('0x21')});_['forIn'](agents,function(_0x25a9f7,_0x5a2263){if(_0x25a9f7['channel']==_0x357dec[_0x677c('0x5')]){if(!isClosed(_0x25a9f7)){_0x25a9f7=_['assign'](_0x25a9f7,{'agentringnoanswer':!![],'agentringnoanswerAt':utils['now'](),'lastevent':_0x677c('0x22'),'reason':'answered_elsewhere','answeredelsewheredestinationuniqueid':_0x357dec[_0x677c('0x23')],'answeredelsewheremembername':_0x357dec[_0x677c('0x7')]});}}});}};exports[_0x677c('0x16')]=function(_0x5112de){if(!_[_0x677c('0x20')](agents[_0x5112de[_0x677c('0x14')]])){agents[_0x5112de[_0x677c('0x14')]]=_[_0x677c('0x19')](agents[_0x5112de[_0x677c('0x14')]],_0x5112de,{'agentcomplete':!![],'agentcompleteAt':utils[_0x677c('0x1a')](),'lastevent':_0x677c('0x24')});}};exports[_0x677c('0x25')]=function(_0x520d87){if(!_['isNil'](agents[_0x520d87['transfererchannel']])){this['cdr']({'destinationchannel':_0x520d87[_0x677c('0x26')]});}};exports[_0x677c('0x27')]=function(_0x6314c0){_[_0x677c('0x1d')](agents,function(_0x2b886d){if(_0x2b886d[_0x677c('0x5')]==_0x6314c0[_0x677c('0x28')]){transfers[_0x2b886d['destchannel']]=_[_0x677c('0x29')](_0x2b886d);transfers[_0x2b886d[_0x677c('0x14')]]=_[_0x677c('0x19')](transfers[_0x2b886d[_0x677c('0x14')]],{'channel':_0x6314c0[_0x677c('0x2a')],'calleridname':_0x6314c0[_0x677c('0x2b')],'calleridnum':_0x6314c0['transfertargetconnectedlinenum']});}else if(_0x2b886d[_0x677c('0x5')]==_0x6314c0[_0x677c('0x2c')]){transfers[_0x2b886d['destchannel']]=_[_0x677c('0x29')](_0x2b886d);transfers[_0x2b886d[_0x677c('0x14')]]=_['assign'](transfers[_0x2b886d['destchannel']],{'channel':_0x6314c0['transfereechannel'],'calleridname':_0x6314c0[_0x677c('0x2d')],'calleridnum':_0x6314c0['transfereeconnectedlinenum']});}});};exports[_0x677c('0x2e')]=function(_0x437d59){if(!_['isNil'](agents[_0x437d59[_0x677c('0x2f')]])){if(!_[_0x677c('0x20')](agents[_0x437d59[_0x677c('0x2f')]]['agentconnectAt'])){agents[_0x437d59[_0x677c('0x2f')]]=_['assign'](agents[_0x437d59[_0x677c('0x2f')]],{'agentcomplete':!![],'agentcompleteAt':_0x437d59[_0x677c('0x30')],'holdtime':utils[_0x677c('0x31')](agents[_0x437d59[_0x677c('0x2f')]][_0x677c('0x32')],agents[_0x437d59['destinationchannel']]['agentcalledAt']),'talktime':utils['diffTime'](_0x437d59[_0x677c('0x30')],agents[_0x437d59['destinationchannel']][_0x677c('0x32')]),'lastevent':'complete'});}else if(_[_0x677c('0x20')](agents[_0x437d59[_0x677c('0x2f')]]['agentringnoanswerAt'])){agents[_0x437d59[_0x677c('0x2f')]]=_[_0x677c('0x19')](agents[_0x437d59[_0x677c('0x2f')]],{'agentringnoanswer':!![],'agentringnoanswerAt':_0x437d59['answertime']||_0x437d59[_0x677c('0x33')],'reason':_0x677c('0x34')});}writeDB(agents[_0x437d59[_0x677c('0x2f')]]);if(!_[_0x677c('0x20')](transfers[_0x437d59[_0x677c('0x2f')]])){agents[_0x437d59[_0x677c('0x2f')]]=_['assign'](transfers[_0x437d59['destinationchannel']],{'agentcalledAt':utils[_0x677c('0x1a')](),'agentconnectAt':transfers[_0x437d59[_0x677c('0x2f')]][_0x677c('0x1f')]?utils[_0x677c('0x1a')]():null,'lastevent':_0x677c('0x21'),'reason':_0x677c('0x35')});delete transfers[_0x437d59[_0x677c('0x2f')]];}}};