server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd906=['clone','hangup','cause','rejected','indexOf','splice','agent','complete','lodash','util','./utils','info','format','channel','queue','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','agentacw','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request','uniqueid','destuniqueid','agentcalled','agentcalledAt','now','called','error','stack','isNil','agentringnoanswer','agentringnoanswerAt','lastevent','timeout','ringtime','push','queuecallerabandon','forIn','includes','abandoned','holdtime','talktime','agentconnect','agentconnectAt','answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcomplete','agentcompleteAt','diffTime','reason','blindtransfer','transfereruniqueid','transfertype','blind','extension','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfer','transferexten','origtransfererexten','transfereeuniqueid','agententerreason','calleridname','transfertargetuniqueid'];(function(_0x1804c1,_0x2b07bc){var _0x24b5bb=function(_0xa02e68){while(--_0xa02e68){_0x1804c1['push'](_0x1804c1['shift']());}};_0x24b5bb(++_0x2b07bc);}(_0xd906,0x175));var _0x6d90=function(_0x1f703f,_0x2eca87){_0x1f703f=_0x1f703f-0x0;var _0x17b7f1=_0xd906[_0x1f703f];return _0x17b7f1;};'use strict';var _=require(_0x6d90('0x0'));var util=require(_0x6d90('0x1'));var utils=require(_0x6d90('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x25c158,_0x3a62d6){utils[_0x6d90('0x3')](util[_0x6d90('0x4')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x25c158['uniqueid'],_0x25c158[_0x6d90('0x5')],_0x25c158[_0x6d90('0x6')],_0x25c158[_0x6d90('0x7')],_0x25c158[_0x6d90('0x8')],_0x25c158[_0x6d90('0x9')],_0x25c158[_0x6d90('0xa')],_0x25c158['lastevent']));if(_0x25c158[_0x6d90('0x6')]){utils[_0x6d90('0xb')](_0x25c158['queue'])[_0x6d90('0xc')](function(_0x5a087e){if(_0x5a087e){_0x25c158[_0x6d90('0xd')]=_0x5a087e[_0x6d90('0xd')];_0x25c158[_0x6d90('0xe')]=_0x25c158['agentcomplete']?_0x5a087e[_0x6d90('0xf')]:![];_0x25c158[_0x6d90('0x10')]=_0x25c158['agentacw']?_0x5a087e[_0x6d90('0x11')]:0x0;}utils['request'](_0x6d90('0x12'),_0x25c158);});}else{utils[_0x6d90('0x13')](_0x6d90('0x12'),_0x25c158);}if(_0x3a62d6){delete transfers[_0x25c158[_0x6d90('0x14')]];}else{delete agents[_0x25c158[_0x6d90('0x15')]];}}exports[_0x6d90('0x16')]=function(_0x4315c2){try{agents[_0x4315c2[_0x6d90('0x15')]]=_0x4315c2;agents[_0x4315c2[_0x6d90('0x15')]][_0x6d90('0x17')]=utils[_0x6d90('0x18')]();agents[_0x4315c2[_0x6d90('0x15')]]['lastevent']=_0x6d90('0x19');agents[_0x4315c2[_0x6d90('0x15')]][_0x6d90('0xa')]=null;agents[_0x4315c2[_0x6d90('0x15')]]['connectedlinename']=null;}catch(_0x536ea4){utils[_0x6d90('0x1a')](_0x536ea4[_0x6d90('0x1b')]);}};exports['agentringnoanswer']=function(_0x5d368e){try{if(!_[_0x6d90('0x1c')](agents[_0x5d368e[_0x6d90('0x15')]])){agents[_0x5d368e['destuniqueid']][_0x6d90('0x1d')]=!![];agents[_0x5d368e[_0x6d90('0x15')]][_0x6d90('0x1e')]=utils[_0x6d90('0x18')]();agents[_0x5d368e[_0x6d90('0x15')]][_0x6d90('0x1f')]=_0x6d90('0x20');agents[_0x5d368e[_0x6d90('0x15')]]['reason']='timeout';agents[_0x5d368e[_0x6d90('0x15')]]['holdtime']=_0x5d368e[_0x6d90('0x21')]?parseInt(_0x5d368e['ringtime'])/0x3e8:0x0;agents[_0x5d368e[_0x6d90('0x15')]]['talktime']=0x0;unanswered[_0x6d90('0x22')](_0x5d368e[_0x6d90('0x15')]);}}catch(_0x4b0527){utils['error'](_0x4b0527[_0x6d90('0x1b')]);}};exports[_0x6d90('0x23')]=function(_0x195e18){try{_[_0x6d90('0x24')](agents,function(_0x3d041c,_0x5ecbe9){if(_0x3d041c[_0x6d90('0x14')]==_0x195e18['uniqueid']&&!_[_0x6d90('0x25')](unanswered,_0x3d041c[_0x6d90('0x15')])){_0x3d041c[_0x6d90('0x1d')]=!![];_0x3d041c[_0x6d90('0x1e')]=utils[_0x6d90('0x18')]();_0x3d041c[_0x6d90('0x1f')]='abandoned';_0x3d041c['reason']=_0x6d90('0x26');_0x3d041c[_0x6d90('0x27')]=_0x195e18[_0x6d90('0x27')];_0x3d041c[_0x6d90('0x28')]=0x0;writeDB(_0x3d041c);}});}catch(_0x3450b4){utils[_0x6d90('0x1a')](_0x3450b4[_0x6d90('0x1b')]);}};exports[_0x6d90('0x29')]=function(_0x27ff44){try{if(agents[_0x27ff44[_0x6d90('0x15')]]){agents[_0x27ff44[_0x6d90('0x15')]][_0x6d90('0x2a')]=utils[_0x6d90('0x18')]();agents[_0x27ff44[_0x6d90('0x15')]][_0x6d90('0xa')]=_0x27ff44[_0x6d90('0xa')];agents[_0x27ff44[_0x6d90('0x15')]]['connectedlinename']=_0x27ff44['connectedlinename'];agents[_0x27ff44[_0x6d90('0x15')]][_0x6d90('0x27')]=_0x27ff44['ringtime'];agents[_0x27ff44[_0x6d90('0x15')]][_0x6d90('0x1f')]='connect';_[_0x6d90('0x24')](agents,function(_0xe3f6c4,_0x11746e){if(_0xe3f6c4['destuniqueid']!=_0x27ff44[_0x6d90('0x15')]&&_0xe3f6c4['uniqueid']==_0x27ff44['uniqueid']){_0xe3f6c4[_0x6d90('0x28')]=0x0;_0xe3f6c4[_0x6d90('0x27')]=_0x27ff44['ringtime'];_0xe3f6c4['agentringnoanswer']=!![];_0xe3f6c4[_0x6d90('0x1e')]=utils[_0x6d90('0x18')]();_0xe3f6c4['lastevent']='answered_elsewhere';_0xe3f6c4['reason']='answered_elsewhere';_0xe3f6c4[_0x6d90('0x2b')]=_0x27ff44['destuniqueid'];_0xe3f6c4[_0x6d90('0x2c')]=_0x27ff44[_0x6d90('0x7')];writeDB(_0xe3f6c4);}});}}catch(_0x3948d3){utils[_0x6d90('0x1a')](_0x3948d3[_0x6d90('0x1b')]);}};exports['agentcomplete']=function(_0x852701){try{if(!_['isNil'](agents[_0x852701['destuniqueid']])){agents[_0x852701[_0x6d90('0x15')]][_0x6d90('0x2d')]=!![];agents[_0x852701[_0x6d90('0x15')]][_0x6d90('0x2e')]=utils[_0x6d90('0x18')]();agents[_0x852701[_0x6d90('0x15')]]['talktime']=utils[_0x6d90('0x2f')](agents[_0x852701['destuniqueid']][_0x6d90('0x2e')],agents[_0x852701['destuniqueid']][_0x6d90('0x2a')]);agents[_0x852701[_0x6d90('0x15')]][_0x6d90('0x30')]=_0x852701['reason'];agents[_0x852701[_0x6d90('0x15')]]['lastevent']='complete';writeDB(agents[_0x852701[_0x6d90('0x15')]]);}}catch(_0x5e0b26){utils[_0x6d90('0x1a')](_0x5e0b26[_0x6d90('0x1b')]);}};exports[_0x6d90('0x31')]=function(_0x44d930){try{if(!_[_0x6d90('0x1c')](agents[_0x44d930[_0x6d90('0x32')]])){agents[_0x44d930[_0x6d90('0x32')]]['transfer']=!![];agents[_0x44d930[_0x6d90('0x32')]][_0x6d90('0x33')]=_0x6d90('0x34');agents[_0x44d930[_0x6d90('0x32')]]['transferexten']=_0x44d930[_0x6d90('0x35')];agents[_0x44d930[_0x6d90('0x32')]][_0x6d90('0x36')]=agents[_0x44d930[_0x6d90('0x32')]][_0x6d90('0x14')];}}catch(_0x4aa71e){utils[_0x6d90('0x1a')](_0x4aa71e[_0x6d90('0x1b')]);}};exports['attendedtransfer']=function(_0x3359f4){try{if(_0x3359f4[_0x6d90('0x37')]==_0x3359f4[_0x6d90('0x38')]){if(!_[_0x6d90('0x1c')](agents[_0x3359f4[_0x6d90('0x39')]])){agents[_0x3359f4[_0x6d90('0x39')]][_0x6d90('0x3a')]=!![];agents[_0x3359f4[_0x6d90('0x39')]][_0x6d90('0x33')]='ATTENDED';agents[_0x3359f4[_0x6d90('0x39')]][_0x6d90('0x3b')]=_0x3359f4[_0x6d90('0x3c')];agents[_0x3359f4[_0x6d90('0x39')]][_0x6d90('0x36')]=_0x3359f4['origtransfereruniqueid'];}if(_0x3359f4[_0x6d90('0x3d')]&&agents[_0x3359f4[_0x6d90('0x3d')]]){agents[_0x3359f4[_0x6d90('0x3d')]][_0x6d90('0x3e')]=0x1;transfers[_0x3359f4[_0x6d90('0x3d')]]=_['clone'](agents[_0x3359f4['transfereeuniqueid']]);transfers[_0x3359f4['transfereeuniqueid']]['calleridnum']=agents[_0x3359f4[_0x6d90('0x39')]]['calleridnum'];transfers[_0x3359f4[_0x6d90('0x3d')]][_0x6d90('0x3f')]=agents[_0x3359f4[_0x6d90('0x39')]][_0x6d90('0x3f')];transfers[_0x3359f4[_0x6d90('0x3d')]][_0x6d90('0x17')]=utils['now']();transfers[_0x3359f4[_0x6d90('0x3d')]][_0x6d90('0x2a')]=utils[_0x6d90('0x18')]();transfers[_0x3359f4['transfereeuniqueid']]['holdtime']=0x0;transfers[_0x3359f4[_0x6d90('0x3d')]][_0x6d90('0x3e')]=0x2;}}else if(_0x3359f4['secondtransfereruniqueid']==_0x3359f4['secondtransfererlinkedid']){if(!_[_0x6d90('0x1c')](agents[_0x3359f4[_0x6d90('0x37')]])){agents[_0x3359f4[_0x6d90('0x37')]]['transfer']=!![];agents[_0x3359f4[_0x6d90('0x37')]]['transfertype']='ATTENDED';agents[_0x3359f4['origtransfereruniqueid']][_0x6d90('0x3b')]=_0x3359f4['secondtransfererexten'];agents[_0x3359f4[_0x6d90('0x37')]][_0x6d90('0x36')]=_0x3359f4[_0x6d90('0x39')];}if(_0x3359f4[_0x6d90('0x40')]&&agents[_0x3359f4[_0x6d90('0x40')]]){agents[_0x3359f4[_0x6d90('0x40')]][_0x6d90('0x3e')]=0x1;transfers[_0x3359f4[_0x6d90('0x40')]]=_[_0x6d90('0x41')](agents[_0x3359f4[_0x6d90('0x40')]]);transfers[_0x3359f4[_0x6d90('0x40')]]['calleridnum']=agents[_0x3359f4['origtransfereruniqueid']][_0x6d90('0x9')];transfers[_0x3359f4[_0x6d90('0x40')]][_0x6d90('0x3f')]=agents[_0x3359f4[_0x6d90('0x37')]][_0x6d90('0x3f')];transfers[_0x3359f4[_0x6d90('0x40')]][_0x6d90('0x17')]=utils[_0x6d90('0x18')]();transfers[_0x3359f4[_0x6d90('0x40')]][_0x6d90('0x2a')]=utils[_0x6d90('0x18')]();transfers[_0x3359f4[_0x6d90('0x40')]][_0x6d90('0x27')]=0x0;transfers[_0x3359f4['transfertargetuniqueid']][_0x6d90('0x3e')]=0x2;}}}catch(_0x5e4390){utils['error'](_0x5e4390[_0x6d90('0x1b')]);}};exports[_0x6d90('0x42')]=function(_0x22aa6f){try{if(agents[_0x22aa6f[_0x6d90('0x14')]]&&agents[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x30')]==='timeout'){if(_0x22aa6f[_0x6d90('0x43')]==='21'){agents[_0x22aa6f['uniqueid']][_0x6d90('0x30')]=_0x6d90('0x44');agents[_0x22aa6f[_0x6d90('0x14')]]['lastevent']='rejected';}writeDB(agents[_0x22aa6f[_0x6d90('0x14')]]);var _0x2ebbf6=unanswered[_0x6d90('0x45')](_0x22aa6f[_0x6d90('0x14')]);if(_0x2ebbf6>-0x1)unanswered[_0x6d90('0x46')](_0x2ebbf6,0x1);}if(transfers[_0x22aa6f[_0x6d90('0x14')]]){transfers[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x2d')]=!![];transfers[_0x22aa6f['uniqueid']]['agentcompleteAt']=utils[_0x6d90('0x18')]();transfers[_0x22aa6f['uniqueid']]['talktime']=utils['diffTime'](transfers[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x2e')],transfers[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x2a')]);transfers[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x30')]=_0x6d90('0x47');transfers[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x1f')]=_0x6d90('0x48');writeDB(transfers[_0x22aa6f['uniqueid']],!![]);}if(agents[_0x22aa6f[_0x6d90('0x14')]]&&agents[_0x22aa6f[_0x6d90('0x14')]]['agentconnectAt']){agents[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x2d')]=!![];agents[_0x22aa6f[_0x6d90('0x14')]]['agentcompleteAt']=utils[_0x6d90('0x18')]();agents[_0x22aa6f['uniqueid']][_0x6d90('0x28')]=utils[_0x6d90('0x2f')](agents[_0x22aa6f[_0x6d90('0x14')]]['agentcompleteAt'],agents[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x2a')]);agents[_0x22aa6f['uniqueid']][_0x6d90('0x30')]=agents[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x3a')]?_0x6d90('0x3a'):_0x6d90('0x47');agents[_0x22aa6f[_0x6d90('0x14')]][_0x6d90('0x1f')]=_0x6d90('0x48');writeDB(agents[_0x22aa6f[_0x6d90('0x14')]]);}}catch(_0x93637e){utils[_0x6d90('0x1a')](_0x93637e[_0x6d90('0x1b')]);}};