server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb9be=['origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transfertype','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','calleridname','agentcalledAt','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid','clone','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','membername','interface','calleridnum','lastevent','queue','getVoiceQueueByName','then','type','agentacw','acw','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','[%s][agents][agentcalled]','now','called','connectedlinenum','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','[%s][agents][queuecallerabandon]','debug','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connectedlinename','answered_elsewhere','answeredelsewheremembername','agentcomplete','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transferexten','extension','[%s][agents][attendedtransfer]','origtransfereruniqueid'];(function(_0x15bc81,_0x4d4f77){var _0x59440e=function(_0x1b60f2){while(--_0x1b60f2){_0x15bc81['push'](_0x15bc81['shift']());}};_0x59440e(++_0x4d4f77);}(_0xb9be,0xc5));var _0xeb9b=function(_0x8c43de,_0x90ff31){_0x8c43de=_0x8c43de-0x0;var _0xa6591b=_0xb9be[_0x8c43de];return _0xa6591b;};'use strict';var _=require(_0xeb9b('0x0'));var util=require(_0xeb9b('0x1'));var utils=require(_0xeb9b('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x21f8a2,_0x292bab){utils[_0xeb9b('0x3')](util[_0xeb9b('0x4')](_0xeb9b('0x5'),_0x21f8a2[_0xeb9b('0x6')],_0x21f8a2['channel'],_0x21f8a2['queue'],_0x21f8a2[_0xeb9b('0x7')],_0x21f8a2[_0xeb9b('0x8')],_0x21f8a2[_0xeb9b('0x9')],_0x21f8a2['connectedlinenum'],_0x21f8a2[_0xeb9b('0xa')]));if(_0x21f8a2[_0xeb9b('0xb')]){utils[_0xeb9b('0xc')](_0x21f8a2[_0xeb9b('0xb')])[_0xeb9b('0xd')](function(_0x3da395){if(_0x3da395){_0x21f8a2[_0xeb9b('0xe')]=_0x3da395[_0xeb9b('0xe')];_0x21f8a2[_0xeb9b('0xf')]=_0x21f8a2['agentcomplete']?_0x3da395[_0xeb9b('0x10')]:![];_0x21f8a2['acwtime']=_0x21f8a2['agentacw']?_0x3da395[_0xeb9b('0x11')]:0x0;}utils[_0xeb9b('0x12')]('CreateVoiceAgentReport',_0x21f8a2);});}else{utils[_0xeb9b('0x12')](_0xeb9b('0x13'),_0x21f8a2);}if(_0x292bab){delete transfers[_0x21f8a2[_0xeb9b('0x6')]];}else{delete agents[_0x21f8a2[_0xeb9b('0x14')]];}}exports['agentcalled']=function(_0x5e94e3){try{utils['debug'](util[_0xeb9b('0x4')](_0xeb9b('0x15'),_0x5e94e3[_0xeb9b('0x6')]),_0x5e94e3);agents[_0x5e94e3['destuniqueid']]=_0x5e94e3;agents[_0x5e94e3['destuniqueid']]['agentcalledAt']=utils[_0xeb9b('0x16')]();agents[_0x5e94e3[_0xeb9b('0x14')]][_0xeb9b('0xa')]=_0xeb9b('0x17');agents[_0x5e94e3[_0xeb9b('0x14')]][_0xeb9b('0x18')]=null;agents[_0x5e94e3[_0xeb9b('0x14')]]['connectedlinename']=null;utils[_0xeb9b('0x3')](util[_0xeb9b('0x4')](_0xeb9b('0x19'),_0x5e94e3[_0xeb9b('0x6')],agents[_0x5e94e3[_0xeb9b('0x14')]][_0xeb9b('0x7')],_0x5e94e3[_0xeb9b('0x14')]));}catch(_0x3342c1){utils[_0xeb9b('0x1a')](util[_0xeb9b('0x4')]('[%s][agents][agentcalled]',_0x5e94e3[_0xeb9b('0x6')]),_0x3342c1);}};exports['agentringnoanswer']=function(_0x5d5f54){try{if(!_[_0xeb9b('0x1b')](agents[_0x5d5f54[_0xeb9b('0x14')]])){utils['debug'](util[_0xeb9b('0x4')](_0xeb9b('0x1c'),_0x5d5f54[_0xeb9b('0x6')]),_0x5d5f54);utils[_0xeb9b('0x3')](util[_0xeb9b('0x4')](_0xeb9b('0x1d'),_0x5d5f54[_0xeb9b('0x6')],agents[_0x5d5f54[_0xeb9b('0x14')]][_0xeb9b('0x7')],_0x5d5f54[_0xeb9b('0x14')]));agents[_0x5d5f54[_0xeb9b('0x14')]][_0xeb9b('0x1e')]=!![];agents[_0x5d5f54[_0xeb9b('0x14')]][_0xeb9b('0x1f')]=utils[_0xeb9b('0x16')]();agents[_0x5d5f54[_0xeb9b('0x14')]]['lastevent']=_0xeb9b('0x20');agents[_0x5d5f54['destuniqueid']][_0xeb9b('0x21')]='timeout';agents[_0x5d5f54[_0xeb9b('0x14')]][_0xeb9b('0x22')]=_0x5d5f54[_0xeb9b('0x23')]?parseInt(_0x5d5f54[_0xeb9b('0x23')])/0x3e8:0x0;agents[_0x5d5f54['destuniqueid']][_0xeb9b('0x24')]=0x0;unanswered[_0xeb9b('0x25')](_0x5d5f54['destuniqueid']);}}catch(_0x35ff07){utils[_0xeb9b('0x1a')](util['format'](_0xeb9b('0x1c'),_0x5d5f54[_0xeb9b('0x6')]),_0x35ff07);}};exports[_0xeb9b('0x26')]=function(_0x48c5f4){try{_[_0xeb9b('0x27')](agents,function(_0x5336f2,_0x6bb66){if(_0x5336f2['uniqueid']==_0x48c5f4[_0xeb9b('0x6')]&&!_['includes'](unanswered,_0x5336f2[_0xeb9b('0x14')])){utils['debug'](util[_0xeb9b('0x4')]('[%s][agents][queuecallerabandon]',_0x48c5f4[_0xeb9b('0x6')]),_0x48c5f4);utils[_0xeb9b('0x3')](util[_0xeb9b('0x4')](_0xeb9b('0x28'),_0x48c5f4[_0xeb9b('0x6')],_0x5336f2[_0xeb9b('0x7')],_0x5336f2[_0xeb9b('0x14')]));_0x5336f2[_0xeb9b('0x1e')]=!![];_0x5336f2[_0xeb9b('0x1f')]=utils[_0xeb9b('0x16')]();_0x5336f2['lastevent']=_0xeb9b('0x29');_0x5336f2[_0xeb9b('0x21')]=_0xeb9b('0x29');_0x5336f2[_0xeb9b('0x22')]=_0x48c5f4[_0xeb9b('0x22')];_0x5336f2[_0xeb9b('0x24')]=0x0;writeDB(_0x5336f2);}});}catch(_0x179cd9){utils['error'](util[_0xeb9b('0x4')](_0xeb9b('0x2a'),_0x48c5f4[_0xeb9b('0x6')]),_0x179cd9);}};exports['agentconnect']=function(_0x236e69){try{if(agents[_0x236e69[_0xeb9b('0x14')]]){utils[_0xeb9b('0x2b')](util[_0xeb9b('0x4')](_0xeb9b('0x2c'),_0x236e69[_0xeb9b('0x6')]),_0x236e69);utils['info'](util[_0xeb9b('0x4')](_0xeb9b('0x2d'),_0x236e69['uniqueid'],agents[_0x236e69[_0xeb9b('0x14')]][_0xeb9b('0x7')],_0x236e69[_0xeb9b('0x14')]));agents[_0x236e69[_0xeb9b('0x14')]][_0xeb9b('0x2e')]=utils[_0xeb9b('0x16')]();agents[_0x236e69[_0xeb9b('0x14')]]['connectedlinenum']=_0x236e69[_0xeb9b('0x18')];agents[_0x236e69[_0xeb9b('0x14')]][_0xeb9b('0x2f')]=_0x236e69['connectedlinename'];agents[_0x236e69['destuniqueid']]['holdtime']=_0x236e69[_0xeb9b('0x23')];agents[_0x236e69[_0xeb9b('0x14')]][_0xeb9b('0xa')]='connect';_[_0xeb9b('0x27')](agents,function(_0x9b36ae,_0x240d8d){if(_0x9b36ae[_0xeb9b('0x14')]!=_0x236e69[_0xeb9b('0x14')]&&_0x9b36ae[_0xeb9b('0x6')]==_0x236e69[_0xeb9b('0x6')]){_0x9b36ae['talktime']=0x0;_0x9b36ae[_0xeb9b('0x22')]=_0x236e69[_0xeb9b('0x23')];_0x9b36ae[_0xeb9b('0x1e')]=!![];_0x9b36ae['agentringnoanswerAt']=utils['now']();_0x9b36ae[_0xeb9b('0xa')]=_0xeb9b('0x30');_0x9b36ae['reason']=_0xeb9b('0x30');_0x9b36ae['answeredelsewheredestinationuniqueid']=_0x236e69[_0xeb9b('0x14')];_0x9b36ae[_0xeb9b('0x31')]=_0x236e69[_0xeb9b('0x7')];writeDB(_0x9b36ae);}});}}catch(_0x300565){utils[_0xeb9b('0x1a')](util[_0xeb9b('0x4')](_0xeb9b('0x2c'),_0x236e69[_0xeb9b('0x6')]),_0x300565);}};exports[_0xeb9b('0x32')]=function(_0x311e7d){try{if(!_[_0xeb9b('0x1b')](agents[_0x311e7d[_0xeb9b('0x14')]])){utils['debug'](util['format'](_0xeb9b('0x33'),_0x311e7d['uniqueid']),_0x311e7d);utils[_0xeb9b('0x3')](util[_0xeb9b('0x4')](_0xeb9b('0x34'),_0x311e7d['uniqueid'],agents[_0x311e7d[_0xeb9b('0x14')]][_0xeb9b('0x7')],_0x311e7d['destuniqueid']));agents[_0x311e7d[_0xeb9b('0x14')]][_0xeb9b('0x32')]=!![];agents[_0x311e7d[_0xeb9b('0x14')]][_0xeb9b('0x35')]=utils[_0xeb9b('0x16')]();agents[_0x311e7d[_0xeb9b('0x14')]][_0xeb9b('0x24')]=utils[_0xeb9b('0x36')](agents[_0x311e7d['destuniqueid']]['agentcompleteAt'],agents[_0x311e7d[_0xeb9b('0x14')]]['agentconnectAt']);agents[_0x311e7d['destuniqueid']][_0xeb9b('0x21')]=_0x311e7d[_0xeb9b('0x21')];agents[_0x311e7d[_0xeb9b('0x14')]][_0xeb9b('0xa')]=_0xeb9b('0x37');writeDB(agents[_0x311e7d[_0xeb9b('0x14')]]);}}catch(_0x5a7b4a){utils['error'](util['format'](_0xeb9b('0x33'),_0x311e7d['uniqueid']),_0x5a7b4a);}};exports[_0xeb9b('0x38')]=function(_0x2ee59c){try{if(!_[_0xeb9b('0x1b')](agents[_0x2ee59c[_0xeb9b('0x39')]])){utils[_0xeb9b('0x2b')](util[_0xeb9b('0x4')](_0xeb9b('0x3a'),_0x2ee59c[_0xeb9b('0x6')]),_0x2ee59c);utils[_0xeb9b('0x3')](util[_0xeb9b('0x4')]('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x2ee59c['uniqueid'],agents[_0x2ee59c[_0xeb9b('0x39')]][_0xeb9b('0x7')],agents[_0x2ee59c['transfereruniqueid']][_0xeb9b('0x6')]));agents[_0x2ee59c['transfereruniqueid']][_0xeb9b('0x3b')]=!![];agents[_0x2ee59c[_0xeb9b('0x39')]]['transfertype']='blind';agents[_0x2ee59c['transfereruniqueid']][_0xeb9b('0x3c')]=_0x2ee59c[_0xeb9b('0x3d')];agents[_0x2ee59c[_0xeb9b('0x39')]]['transferuniqueid']=agents[_0x2ee59c['transfereruniqueid']][_0xeb9b('0x6')];}}catch(_0x1833c2){utils[_0xeb9b('0x1a')](util[_0xeb9b('0x4')](_0xeb9b('0x3a'),_0x2ee59c[_0xeb9b('0x6')]),_0x1833c2);}};exports['attendedtransfer']=function(_0x20dbea){try{utils[_0xeb9b('0x2b')](util['format'](_0xeb9b('0x3e'),_0x20dbea['origtransfereruniqueid']),_0x20dbea);if(_0x20dbea[_0xeb9b('0x3f')]==_0x20dbea[_0xeb9b('0x40')]){if(!_['isNil'](agents[_0x20dbea[_0xeb9b('0x41')]])){utils['info'](util[_0xeb9b('0x4')](_0xeb9b('0x42'),_0x20dbea[_0xeb9b('0x3f')],agents[_0x20dbea[_0xeb9b('0x41')]][_0xeb9b('0x7')]));agents[_0x20dbea['secondtransfereruniqueid']][_0xeb9b('0x3b')]=!![];agents[_0x20dbea[_0xeb9b('0x41')]][_0xeb9b('0x43')]='ATTENDED';agents[_0x20dbea[_0xeb9b('0x41')]][_0xeb9b('0x3c')]=_0x20dbea[_0xeb9b('0x44')];agents[_0x20dbea[_0xeb9b('0x41')]][_0xeb9b('0x45')]=_0x20dbea[_0xeb9b('0x3f')];}if(_0x20dbea[_0xeb9b('0x46')]&&agents[_0x20dbea[_0xeb9b('0x46')]]){agents[_0x20dbea[_0xeb9b('0x46')]][_0xeb9b('0x47')]=0x1;transfers[_0x20dbea[_0xeb9b('0x46')]]=_['clone'](agents[_0x20dbea['transfereeuniqueid']]);transfers[_0x20dbea['transfereeuniqueid']][_0xeb9b('0x9')]=agents[_0x20dbea['se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