server/services/xdr/agents.controller.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
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  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x3c70=['connectedlinenum','queue','then','type','agentacw','acwTimeout','request','CreateVoiceAgentReport','agentringnoanswer','agentconnect','agentcalled','assign','now','called','isNil','destchannel','rejected','queuecallerabandon','forIn','connect','answered_elsewhere','destuniqueid','agentcomplete','complete','blindtransfer','transfererchannel','attendedtransfer','origtransfererchannel','clone','transfertargetchannel','transfertargetconnectedlinenum','secondtransfererchannel','transfereechannel','transfereecalleridname','destinationchannel','agentconnectAt','endtime','agentcalledAt','answertime','starttime','transfer','lodash','util','./utils','info','format','channel','membername','interface'];(function(_0x3a3933,_0x36de17){var _0x15a978=function(_0x178b8f){while(--_0x178b8f){_0x3a3933['push'](_0x3a3933['shift']());}};_0x15a978(++_0x36de17);}(_0x3c70,0x1e2));var _0x03c7=function(_0x25bea7,_0x49ab45){_0x25bea7=_0x25bea7-0x0;var _0x175952=_0x3c70[_0x25bea7];return _0x175952;};'use strict';var _=require(_0x03c7('0x0'));var util=require(_0x03c7('0x1'));var utils=require(_0x03c7('0x2'));var agents={};var transfers={};function writeDB(_0x134d75){utils[_0x03c7('0x3')](util[_0x03c7('0x4')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x134d75['uniqueid'],_0x134d75[_0x03c7('0x5')],_0x134d75['queue'],_0x134d75[_0x03c7('0x6')],_0x134d75[_0x03c7('0x7')],_0x134d75['calleridnum'],_0x134d75[_0x03c7('0x8')],_0x134d75['lastevent']));if(_0x134d75[_0x03c7('0x9')]){utils['getVoiceQueueByName'](_0x134d75[_0x03c7('0x9')])[_0x03c7('0xa')](function(_0x7d7d96){if(_0x7d7d96){_0x134d75[_0x03c7('0xb')]=_0x7d7d96[_0x03c7('0xb')];_0x134d75[_0x03c7('0xc')]=_0x134d75['agentcomplete']?_0x7d7d96['acw']:![];_0x134d75['acwtime']=_0x134d75['agentacw']?_0x7d7d96[_0x03c7('0xd')]:null;}utils[_0x03c7('0xe')]('CreateVoiceAgentReport',_0x134d75);});}else{utils[_0x03c7('0xe')](_0x03c7('0xf'),_0x134d75);}delete agents[_0x134d75['destchannel']];}function isClosed(_0x506098){return _0x506098[_0x03c7('0x10')]||_0x506098[_0x03c7('0x11')]||_0x506098['agentcomplete'];}exports[_0x03c7('0x12')]=function(_0x570195){agents[_0x570195['destchannel']]=_[_0x03c7('0x13')](_0x570195,{'agentcalled':!![],'agentcalledAt':utils[_0x03c7('0x14')](),'lastevent':_0x03c7('0x15')});};exports[_0x03c7('0x10')]=function(_0x500055){if(!_[_0x03c7('0x16')](agents[_0x500055[_0x03c7('0x17')]])){agents[_0x500055[_0x03c7('0x17')]]=_[_0x03c7('0x13')](agents[_0x500055[_0x03c7('0x17')]],_0x500055,{'agentringnoanswer':!![],'agentringnoanswerAt':utils[_0x03c7('0x14')](),'lastevent':_0x03c7('0x18'),'reason':_0x03c7('0x18')});}};exports[_0x03c7('0x19')]=function(_0xe79d25){_[_0x03c7('0x1a')](agents,function(_0xd6bc24,_0x1b0d7b){if(_0xd6bc24[_0x03c7('0x5')]==_0xe79d25[_0x03c7('0x5')]){if(!isClosed(_0xd6bc24)){_0xd6bc24=_[_0x03c7('0x13')](_0xd6bc24,{'agentringnoanswer':!![],'agentringnoanswerAt':utils['now'](),'lastevent':'abandon','reason':'abandon'});}}});};exports[_0x03c7('0x11')]=function(_0xa890e6){if(!_[_0x03c7('0x16')](agents[_0xa890e6['destchannel']])){agents[_0xa890e6['destchannel']]=_[_0x03c7('0x13')](agents[_0xa890e6['destchannel']],_0xa890e6,{'agentconnect':!![],'agentconnectAt':utils[_0x03c7('0x14')](),'lastevent':_0x03c7('0x1b')});_[_0x03c7('0x1a')](agents,function(_0x541bbe,_0x3bd1f7){if(_0x541bbe[_0x03c7('0x5')]==_0xa890e6[_0x03c7('0x5')]){if(!isClosed(_0x541bbe)){_0x541bbe=_[_0x03c7('0x13')](_0x541bbe,{'agentringnoanswer':!![],'agentringnoanswerAt':utils[_0x03c7('0x14')](),'lastevent':_0x03c7('0x1c'),'reason':'answered_elsewhere','answeredelsewheredestinationuniqueid':_0xa890e6[_0x03c7('0x1d')],'answeredelsewheremembername':_0xa890e6['membername']});}}});}};exports[_0x03c7('0x1e')]=function(_0x2fab54){if(!_['isNil'](agents[_0x2fab54[_0x03c7('0x17')]])){agents[_0x2fab54['destchannel']]=_[_0x03c7('0x13')](agents[_0x2fab54[_0x03c7('0x17')]],_0x2fab54,{'agentcomplete':!![],'agentcompleteAt':utils[_0x03c7('0x14')](),'lastevent':_0x03c7('0x1f')});}};exports[_0x03c7('0x20')]=function(_0x4f53cd){if(!_['isNil'](agents[_0x4f53cd[_0x03c7('0x21')]])){this['cdr']({'destinationchannel':_0x4f53cd[_0x03c7('0x21')]});}};exports[_0x03c7('0x22')]=function(_0x31274e){_[_0x03c7('0x1a')](agents,function(_0x3bb1f0){if(_0x3bb1f0[_0x03c7('0x5')]==_0x31274e[_0x03c7('0x23')]){transfers[_0x3bb1f0[_0x03c7('0x17')]]=_[_0x03c7('0x24')](_0x3bb1f0);transfers[_0x3bb1f0[_0x03c7('0x17')]]=_[_0x03c7('0x13')](transfers[_0x3bb1f0['destchannel']],{'channel':_0x31274e[_0x03c7('0x25')],'calleridname':_0x31274e['transfertargetcalleridname'],'calleridnum':_0x31274e[_0x03c7('0x26')]});}else if(_0x3bb1f0[_0x03c7('0x5')]==_0x31274e[_0x03c7('0x27')]){transfers[_0x3bb1f0['destchannel']]=_[_0x03c7('0x24')](_0x3bb1f0);transfers[_0x3bb1f0[_0x03c7('0x17')]]=_[_0x03c7('0x13')](transfers[_0x3bb1f0[_0x03c7('0x17')]],{'channel':_0x31274e[_0x03c7('0x28')],'calleridname':_0x31274e[_0x03c7('0x29')],'calleridnum':_0x31274e['transfereeconnectedlinenum']});}});};exports['cdr']=function(_0x41a24f){if(!_[_0x03c7('0x16')](agents[_0x41a24f[_0x03c7('0x2a')]])){if(!_[_0x03c7('0x16')](agents[_0x41a24f[_0x03c7('0x2a')]][_0x03c7('0x2b')])){agents[_0x41a24f[_0x03c7('0x2a')]]=_['assign'](agents[_0x41a24f[_0x03c7('0x2a')]],{'agentcomplete':!![],'agentcompleteAt':_0x41a24f[_0x03c7('0x2c')],'holdtime':utils['diffTime'](agents[_0x41a24f[_0x03c7('0x2a')]]['agentconnectAt'],agents[_0x41a24f['destinationchannel']][_0x03c7('0x2d')]),'talktime':utils['diffTime'](_0x41a24f['endtime'],agents[_0x41a24f[_0x03c7('0x2a')]][_0x03c7('0x2b')]),'lastevent':_0x03c7('0x1f')});}else if(_[_0x03c7('0x16')](agents[_0x41a24f['destinationchannel']]['agentringnoanswerAt'])){agents[_0x41a24f[_0x03c7('0x2a')]]=_['assign'](agents[_0x41a24f[_0x03c7('0x2a')]],{'agentringnoanswer':!![],'agentringnoanswerAt':_0x41a24f[_0x03c7('0x2e')]||_0x41a24f[_0x03c7('0x2f')],'reason':'unknown'});}writeDB(agents[_0x41a24f['destinationchannel']]);if(!_['isNil'](transfers[_0x41a24f['destinationchannel']])){agents[_0x41a24f[_0x03c7('0x2a')]]=_[_0x03c7('0x13')](transfers[_0x41a24f[_0x03c7('0x2a')]],{'agentcalledAt':utils[_0x03c7('0x14')](),'agentconnectAt':transfers[_0x41a24f[_0x03c7('0x2a')]][_0x03c7('0x11')]?utils['now']():null,'lastevent':'connect','reason':_0x03c7('0x30')});delete transfers[_0x41a24f['destinationchannel']];}}};