server/services/xdr/agents.controller.js

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   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd64b=['[%s][agents][attendedtransfer]','origtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','ATTENDED','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','indexOf','splice','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','complete','lodash','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','calleridnum','connectedlinenum','lastevent','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acwtime','acwTimeout','request','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','reason','timeout','ringtime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]','connect','talktime','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','diffTime','agentcompleteAt','agentconnectAt','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten'];(function(_0x5783f4,_0x4a9e0a){var _0x28e380=function(_0x1ffc49){while(--_0x1ffc49){_0x5783f4['push'](_0x5783f4['shift']());}};_0x28e380(++_0x4a9e0a);}(_0xd64b,0xc1));var _0xbd64=function(_0x5641d9,_0x1de53b){_0x5641d9=_0x5641d9-0x0;var _0x1b1f89=_0xd64b[_0x5641d9];return _0x1b1f89;};'use strict';var _=require(_0xbd64('0x0'));var util=require('util');var utils=require(_0xbd64('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x4bfb7c,_0x30b9b3){utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x4'),_0x4bfb7c[_0xbd64('0x5')],_0x4bfb7c['channel'],_0x4bfb7c['queue'],_0x4bfb7c['membername'],_0x4bfb7c['interface'],_0x4bfb7c[_0xbd64('0x6')],_0x4bfb7c[_0xbd64('0x7')],_0x4bfb7c[_0xbd64('0x8')]));if(_0x4bfb7c[_0xbd64('0x9')]){utils[_0xbd64('0xa')](_0x4bfb7c[_0xbd64('0x9')])[_0xbd64('0xb')](function(_0x5d32b8){if(_0x5d32b8){_0x4bfb7c['type']=_0x5d32b8[_0xbd64('0xc')];_0x4bfb7c[_0xbd64('0xd')]=_0x4bfb7c[_0xbd64('0xe')]?_0x5d32b8['acw']:![];_0x4bfb7c[_0xbd64('0xf')]=_0x4bfb7c[_0xbd64('0xd')]?_0x5d32b8[_0xbd64('0x10')]:0x0;}utils[_0xbd64('0x11')]('CreateVoiceAgentReport',_0x4bfb7c);});}else{utils[_0xbd64('0x11')]('CreateVoiceAgentReport',_0x4bfb7c);}if(_0x30b9b3){delete transfers[_0x4bfb7c[_0xbd64('0x5')]];}else{delete agents[_0x4bfb7c[_0xbd64('0x12')]];}}exports[_0xbd64('0x13')]=function(_0x2183e2){try{utils[_0xbd64('0x14')](util[_0xbd64('0x3')](_0xbd64('0x15'),_0x2183e2[_0xbd64('0x5')]),_0x2183e2);agents[_0x2183e2[_0xbd64('0x12')]]=_0x2183e2;agents[_0x2183e2['destuniqueid']][_0xbd64('0x16')]=utils[_0xbd64('0x17')]();agents[_0x2183e2[_0xbd64('0x12')]][_0xbd64('0x8')]=_0xbd64('0x18');agents[_0x2183e2['destuniqueid']][_0xbd64('0x7')]=null;agents[_0x2183e2['destuniqueid']][_0xbd64('0x19')]=null;utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x1a'),_0x2183e2[_0xbd64('0x5')],agents[_0x2183e2[_0xbd64('0x12')]][_0xbd64('0x1b')],_0x2183e2[_0xbd64('0x12')]));}catch(_0x5d3b00){utils[_0xbd64('0x1c')](util[_0xbd64('0x3')]('[%s][agents][agentcalled]',_0x2183e2['uniqueid']),_0x5d3b00);}};exports[_0xbd64('0x1d')]=function(_0x42b328){try{if(!_[_0xbd64('0x1e')](agents[_0x42b328[_0xbd64('0x12')]])){utils[_0xbd64('0x14')](util[_0xbd64('0x3')]('[%s][agents][agentringnoanswer]',_0x42b328['uniqueid']),_0x42b328);utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x1f'),_0x42b328[_0xbd64('0x5')],agents[_0x42b328['destuniqueid']]['membername'],_0x42b328[_0xbd64('0x12')]));agents[_0x42b328['destuniqueid']][_0xbd64('0x1d')]=!![];agents[_0x42b328['destuniqueid']][_0xbd64('0x20')]=utils[_0xbd64('0x17')]();agents[_0x42b328[_0xbd64('0x12')]][_0xbd64('0x8')]='timeout';agents[_0x42b328[_0xbd64('0x12')]][_0xbd64('0x21')]=_0xbd64('0x22');agents[_0x42b328[_0xbd64('0x12')]]['holdtime']=_0x42b328['ringtime']?parseInt(_0x42b328[_0xbd64('0x23')])/0x3e8:0x0;agents[_0x42b328['destuniqueid']]['talktime']=0x0;unanswered[_0xbd64('0x24')](_0x42b328['destuniqueid']);}}catch(_0x3cf5b7){utils['error'](util[_0xbd64('0x3')]('[%s][agents][agentringnoanswer]',_0x42b328[_0xbd64('0x5')]),_0x3cf5b7);}};exports[_0xbd64('0x25')]=function(_0x3be63a){try{_[_0xbd64('0x26')](agents,function(_0x306f19,_0x207ffc){if(_0x306f19['uniqueid']==_0x3be63a[_0xbd64('0x5')]&&!_[_0xbd64('0x27')](unanswered,_0x306f19[_0xbd64('0x12')])){utils[_0xbd64('0x14')](util[_0xbd64('0x3')](_0xbd64('0x28'),_0x3be63a['uniqueid']),_0x3be63a);utils['info'](util[_0xbd64('0x3')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x3be63a[_0xbd64('0x5')],_0x306f19[_0xbd64('0x1b')],_0x306f19['destuniqueid']));_0x306f19['agentringnoanswer']=!![];_0x306f19[_0xbd64('0x20')]=utils['now']();_0x306f19['lastevent']=_0xbd64('0x29');_0x306f19[_0xbd64('0x21')]=_0xbd64('0x29');_0x306f19['holdtime']=_0x3be63a[_0xbd64('0x2a')];_0x306f19['talktime']=0x0;writeDB(_0x306f19);}});}catch(_0x1fc9cf){utils[_0xbd64('0x1c')](util[_0xbd64('0x3')](_0xbd64('0x28'),_0x3be63a[_0xbd64('0x5')]),_0x1fc9cf);}};exports[_0xbd64('0x2b')]=function(_0x513339){try{if(agents[_0x513339['destuniqueid']]){utils[_0xbd64('0x14')](util[_0xbd64('0x3')](_0xbd64('0x2c'),_0x513339[_0xbd64('0x5')]),_0x513339);utils[_0xbd64('0x2')](util[_0xbd64('0x3')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x513339['uniqueid'],agents[_0x513339[_0xbd64('0x12')]][_0xbd64('0x1b')],_0x513339[_0xbd64('0x12')]));agents[_0x513339['destuniqueid']]['agentconnectAt']=utils[_0xbd64('0x17')]();agents[_0x513339['destuniqueid']][_0xbd64('0x7')]=_0x513339['connectedlinenum'];agents[_0x513339[_0xbd64('0x12')]][_0xbd64('0x19')]=_0x513339['connectedlinename'];agents[_0x513339[_0xbd64('0x12')]]['holdtime']=_0x513339['ringtime'];agents[_0x513339[_0xbd64('0x12')]][_0xbd64('0x8')]=_0xbd64('0x2d');_['forIn'](agents,function(_0x540e2a,_0x5d6bcf){if(_0x540e2a[_0xbd64('0x12')]!=_0x513339[_0xbd64('0x12')]&&_0x540e2a['uniqueid']==_0x513339[_0xbd64('0x5')]){_0x540e2a[_0xbd64('0x2e')]=0x0;_0x540e2a[_0xbd64('0x2a')]=_0x513339[_0xbd64('0x23')];_0x540e2a['agentringnoanswer']=!![];_0x540e2a['agentringnoanswerAt']=utils[_0xbd64('0x17')]();_0x540e2a['lastevent']='answered_elsewhere';_0x540e2a[_0xbd64('0x21')]=_0xbd64('0x2f');_0x540e2a[_0xbd64('0x30')]=_0x513339[_0xbd64('0x12')];_0x540e2a[_0xbd64('0x31')]=_0x513339[_0xbd64('0x1b')];writeDB(_0x540e2a);}});}}catch(_0x247775){utils[_0xbd64('0x1c')](util['format'](_0xbd64('0x2c'),_0x513339[_0xbd64('0x5')]),_0x247775);}};exports['agentcomplete']=function(_0x41b27a){try{if(!_[_0xbd64('0x1e')](agents[_0x41b27a[_0xbd64('0x12')]])){utils[_0xbd64('0x14')](util[_0xbd64('0x3')](_0xbd64('0x32'),_0x41b27a[_0xbd64('0x5')]),_0x41b27a);utils['info'](util[_0xbd64('0x3')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x41b27a[_0xbd64('0x5')],agents[_0x41b27a['destuniqueid']][_0xbd64('0x1b')],_0x41b27a[_0xbd64('0x12')]));agents[_0x41b27a[_0xbd64('0x12')]]['agentcomplete']=!![];agents[_0x41b27a[_0xbd64('0x12')]]['agentcompleteAt']=utils['now']();agents[_0x41b27a['destuniqueid']][_0xbd64('0x2e')]=utils[_0xbd64('0x33')](agents[_0x41b27a[_0xbd64('0x12')]][_0xbd64('0x34')],agents[_0x41b27a[_0xbd64('0x12')]][_0xbd64('0x35')]);agents[_0x41b27a[_0xbd64('0x12')]]['reason']=_0x41b27a[_0xbd64('0x21')];agents[_0x41b27a[_0xbd64('0x12')]][_0xbd64('0x8')]='complete';writeDB(agents[_0x41b27a[_0xbd64('0x12')]]);}}catch(_0x436f36){utils[_0xbd64('0x1c')](util[_0xbd64('0x3')](_0xbd64('0x32'),_0x41b27a['uniqueid']),_0x436f36);}};exports[_0xbd64('0x36')]=function(_0x1a9ec8){try{if(!_[_0xbd64('0x1e')](agents[_0x1a9ec8[_0xbd64('0x37')]])){utils['debug'](util['format'](_0xbd64('0x38'),_0x1a9ec8[_0xbd64('0x5')]),_0x1a9ec8);utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x39'),_0x1a9ec8[_0xbd64('0x5')],agents[_0x1a9ec8[_0xbd64('0x37')]][_0xbd64('0x1b')],agents[_0x1a9ec8[_0xbd64('0x37')]][_0xbd64('0x5')]));agents[_0x1a9ec8[_0xbd64('0x37')]][_0xbd64('0x3a')]=!![];agents[_0x1a9ec8[_0xbd64('0x37')]][_0xbd64('0x3b')]=_0xbd64('0x3c');agents[_0x1a9ec8['transfereruniqueid']][_0xbd64('0x3d')]=_0x1a9ec8['extension'];agents[_0x1a9ec8['transfereruniqueid']]['transferuniqueid']=agents[_0x1a9ec8['transfereruniqueid']][_0xbd64('0x5')];}}catch(_0x2f56df){utils['error'](util[_0xbd64('0x3')](_0xbd64('0x38'),_0x1a9ec8[_0xbd64('0x5')]),_0x2f56df);}};exports['attendedtransfer']=function(_0x2c42fd){try{utils[_0xbd64('0x14')](util[_0xbd64('0x3')](_0xbd64('0x3e'),_0x2c42fd[_0xbd64('0x3f')]),_0x2c42fd);if(_0x2c42fd[_0xbd64('0x3f')]==_0x2c42fd['origtransfererlinkedid']){if(!_['isNil'](agents[_0x2c42fd['secondtransfereruniqueid']])){utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x40'),_0x2c42fd[_0xbd64('0x3f')],agents[_0x2c42fd['secondtransfereruniqueid']][_0xbd64('0x1b')]));agents[_0x2c42fd[_0xbd64('0x41')]][_0xbd64('0x3a')]=!![];agents[_0x2c42fd[_0xbd64('0x41')]][_0xbd64('0x3b')]=_0xbd64('0x42');agents[_0x2c42fd['secondtransfereruniqueid']][_0xbd64('0x3d')]=_0x2c42fd[_0xbd64('0x43')];agents[_0x2c42fd[_0xbd64('0x41')]][_0xbd64('0x44')]=_0x2c42fd[_0xbd64('0x3f')];}if(_0x2c42fd[_0xbd64('0x45')]&&agents[_0x2c42fd[_0xbd64('0x45')]]){agents[_0x2c42fd[_0xbd64('0x45')]][_0xbd64('0x46')]=0x1;transfers[_0x2c42fd[_0xbd64('0x45')]]=_[_0xbd64('0x47')](agents[_0x2c42fd[_0xbd64('0x45')]]);transfers[_0x2c42fd['transfereeuniqueid']]['calleridnum']=agents[_0x2c42fd[_0xbd64('0x41')]][_0xbd64('0x6')];transfers[_0x2c42fd['transfereeuniqueid']]['calleridname']=agents[_0x2c42fd[_0xbd64('0x41')]][_0xbd64('0x48')];transfers[_0x2c42fd['transfereeuniqueid']][_0xbd64('0x16')]=utils[_0xbd64('0x17')]();transfers[_0x2c42fd[_0xbd64('0x45')]][_0xbd64('0x35')]=utils[_0xbd64('0x17')]();transfers[_0x2c42fd[_0xbd64('0x45')]][_0xbd64('0x2a')]=0x0;transfers[_0x2c42fd[_0xbd64('0x45')]][_0xbd64('0x46')]=0x2;}}else if(_0x2c42fd['secondtransfereruniqueid']==_0x2c42fd[_0xbd64('0x49')]){if(!_[_0xbd64('0x1e')](agents[_0x2c42fd[_0xbd64('0x3f')]])){utils['info'](util[_0xbd64('0x3')](_0xbd64('0x40'),_0x2c42fd['origtransfereruniqueid'],agents[_0x2c42fd[_0xbd64('0x3f')]][_0xbd64('0x1b')]));agents[_0x2c42fd[_0xbd64('0x3f')]][_0xbd64('0x3a')]=!![];agents[_0x2c42fd[_0xbd64('0x3f')]][_0xbd64('0x3b')]='ATTENDED';agents[_0x2c42fd[_0xbd64('0x3f')]][_0xbd64('0x3d')]=_0x2c42fd[_0xbd64('0x4a')];agents[_0x2c42fd[_0xbd64('0x3f')]]['transferuniqueid']=_0x2c42fd[_0xbd64('0x41')];}if(_0x2c42fd[_0xbd64('0x4b')]&&agents[_0x2c42fd['transfertargetuniqueid']]){agents[_0x2c42fd[_0xbd64('0x4b')]]['agententerreason']=0x1;transfers[_0x2c42fd[_0xbd64('0x4b')]]=_[_0xbd64('0x47')](agents[_0x2c42fd[_0xbd64('0x4b')]]);transfers[_0x2c42fd[_0xbd64('0x4b')]]['calleridnum']=agents[_0x2c42fd[_0xbd64('0x3f')]][_0xbd64('0x6')];transfers[_0x2c42fd[_0xbd64('0x4b')]][_0xbd64('0x48')]=agents[_0x2c42fd[_0xbd64('0x3f')]][_0xbd64('0x48')];transfers[_0x2c42fd['transfertargetuniqueid']]['agentcalledAt']=utils['now']();transfers[_0x2c42fd[_0xbd64('0x4b')]][_0xbd64('0x35')]=utils[_0xbd64('0x17')]();transfers[_0x2c42fd[_0xbd64('0x4b')]][_0xbd64('0x2a')]=0x0;transfers[_0x2c42fd[_0xbd64('0x4b')]]['agententerreason']=0x2;}}}catch(_0x30eddc){utils[_0xbd64('0x1c')](util[_0xbd64('0x3')](_0xbd64('0x3e'),_0x2c42fd[_0xbd64('0x3f')]),_0x30eddc);}};exports[_0xbd64('0x4c')]=function(_0x2f3516){try{utils[_0xbd64('0x14')](util[_0xbd64('0x3')](_0xbd64('0x4d'),_0x2f3516[_0xbd64('0x5')]),_0x2f3516);if(agents[_0x2f3516[_0xbd64('0x5')]]&&agents[_0x2f3516['uniqueid']]['reason']===_0xbd64('0x22')){if(_0x2f3516[_0xbd64('0x4e')]==='21'){agents[_0x2f3516[_0xbd64('0x5')]]['reason']=_0xbd64('0x4f');agents[_0x2f3516['uniqueid']][_0xbd64('0x8')]=_0xbd64('0x4f');}utils[_0xbd64('0x2')](util[_0xbd64('0x3')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x2f3516[_0xbd64('0x5')],agents[_0x2f3516['uniqueid']][_0xbd64('0x1b')],agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x21')],agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x8')]));writeDB(agents[_0x2f3516['uniqueid']]);var _0x43780f=unanswered[_0xbd64('0x50')](_0x2f3516['uniqueid']);if(_0x43780f>-0x1){unanswered[_0xbd64('0x51')](_0x43780f,0x1);}}if(transfers[_0x2f3516[_0xbd64('0x5')]]){transfers[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0xe')]=!![];transfers[_0x2f3516['uniqueid']][_0xbd64('0x34')]=utils['now']();transfers[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x2e')]=utils[_0xbd64('0x33')](transfers[_0x2f3516['uniqueid']]['agentcompleteAt'],transfers[_0x2f3516['uniqueid']]['agentconnectAt']);transfers[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x21')]=_0xbd64('0x52');transfers[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x8')]='complete';utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x53'),_0x2f3516[_0xbd64('0x5')],transfers[_0x2f3516[_0xbd64('0x5')]]['membername'],transfers[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x21')],transfers[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x8')]));writeDB(transfers[_0x2f3516['uniqueid']],!![]);}if(agents[_0x2f3516['uniqueid']]&&agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x35')]){agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0xe')]=!![];agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x34')]=utils[_0xbd64('0x17')]();agents[_0x2f3516[_0xbd64('0x5')]]['talktime']=utils[_0xbd64('0x33')](agents[_0x2f3516['uniqueid']][_0xbd64('0x34')],agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x35')]);agents[_0x2f3516['uniqueid']][_0xbd64('0x21')]=agents[_0x2f3516['uniqueid']]['transfer']?_0xbd64('0x3a'):_0xbd64('0x52');agents[_0x2f3516[_0xbd64('0x5')]]['lastevent']=_0xbd64('0x54');utils[_0xbd64('0x2')](util[_0xbd64('0x3')](_0xbd64('0x53'),_0x2f3516['uniqueid'],agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x1b')],agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x21')],agents[_0x2f3516[_0xbd64('0x5')]][_0xbd64('0x8')]));writeDB(agents[_0x2f3516[_0xbd64('0x5')]]);}}catch(_0x439bbd){utils[_0xbd64('0x1c')](util[_0xbd64('0x3')](_0xbd64('0x4d'),_0x2f3516[_0xbd64('0x5')]),_0x439bbd);}};