server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6259=['ringtime','talktime','push','forIn','debug','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connectedlinenum','connect','agentringnoanswerAt','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','blind','transferexten','extension','transferuniqueid','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfer','ATTENDED','origtransfererexten','transfereeuniqueid','clone','calleridname','agententerreason','[%s][agents][attendedtransfer]\x20agent:%s','transfertargetuniqueid','agentconnectAt','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','membername','interface','calleridnum','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request','destuniqueid','[%s][agents][agentcalled]','uniqueid','agentcalledAt','now','lastevent','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','timeout','reason','holdtime'];(function(_0x8b9ae7,_0x902c71){var _0x5527b1=function(_0x1384c0){while(--_0x1384c0){_0x8b9ae7['push'](_0x8b9ae7['shift']());}};_0x5527b1(++_0x902c71);}(_0x6259,0x1e1));var _0x9625=function(_0x1417ed,_0x451cbe){_0x1417ed=_0x1417ed-0x0;var _0x48cde5=_0x6259[_0x1417ed];return _0x48cde5;};'use strict';var _=require('lodash');var util=require(_0x9625('0x0'));var utils=require(_0x9625('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2383e9,_0x4360a4){utils[_0x9625('0x2')](util[_0x9625('0x3')](_0x9625('0x4'),_0x2383e9['uniqueid'],_0x2383e9[_0x9625('0x5')],_0x2383e9[_0x9625('0x6')],_0x2383e9[_0x9625('0x7')],_0x2383e9[_0x9625('0x8')],_0x2383e9[_0x9625('0x9')],_0x2383e9['connectedlinenum'],_0x2383e9['lastevent']));if(_0x2383e9[_0x9625('0x6')]){utils['getVoiceQueueByName'](_0x2383e9['queue'])[_0x9625('0xa')](function(_0x3be736){if(_0x3be736){_0x2383e9[_0x9625('0xb')]=_0x3be736[_0x9625('0xb')];_0x2383e9[_0x9625('0xc')]=_0x2383e9[_0x9625('0xd')]?_0x3be736[_0x9625('0xe')]:![];_0x2383e9[_0x9625('0xf')]=_0x2383e9[_0x9625('0xc')]?_0x3be736[_0x9625('0x10')]:0x0;}utils['request'](_0x9625('0x11'),_0x2383e9);});}else{utils[_0x9625('0x12')](_0x9625('0x11'),_0x2383e9);}if(_0x4360a4){delete transfers[_0x2383e9['uniqueid']];}else{delete agents[_0x2383e9[_0x9625('0x13')]];}}exports['agentcalled']=function(_0x3567a2){try{utils['debug'](util[_0x9625('0x3')](_0x9625('0x14'),_0x3567a2[_0x9625('0x15')]),_0x3567a2);agents[_0x3567a2[_0x9625('0x13')]]=_0x3567a2;agents[_0x3567a2[_0x9625('0x13')]][_0x9625('0x16')]=utils[_0x9625('0x17')]();agents[_0x3567a2[_0x9625('0x13')]][_0x9625('0x18')]=_0x9625('0x19');agents[_0x3567a2[_0x9625('0x13')]]['connectedlinenum']=null;agents[_0x3567a2[_0x9625('0x13')]][_0x9625('0x1a')]=null;utils[_0x9625('0x2')](util['format'](_0x9625('0x1b'),_0x3567a2[_0x9625('0x15')],agents[_0x3567a2[_0x9625('0x13')]]['membername'],_0x3567a2['destuniqueid']));}catch(_0x23be90){utils[_0x9625('0x1c')](util[_0x9625('0x3')](_0x9625('0x14'),_0x3567a2[_0x9625('0x15')]),_0x23be90);}};exports[_0x9625('0x1d')]=function(_0x38e4c5){try{if(!_[_0x9625('0x1e')](agents[_0x38e4c5['destuniqueid']])){utils['debug'](util[_0x9625('0x3')](_0x9625('0x1f'),_0x38e4c5[_0x9625('0x15')]),_0x38e4c5);utils[_0x9625('0x2')](util['format']('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x38e4c5[_0x9625('0x15')],agents[_0x38e4c5['destuniqueid']]['membername'],_0x38e4c5[_0x9625('0x13')]));agents[_0x38e4c5[_0x9625('0x13')]][_0x9625('0x1d')]=!![];agents[_0x38e4c5[_0x9625('0x13')]]['agentringnoanswerAt']=utils[_0x9625('0x17')]();agents[_0x38e4c5[_0x9625('0x13')]][_0x9625('0x18')]=_0x9625('0x20');agents[_0x38e4c5[_0x9625('0x13')]][_0x9625('0x21')]='timeout';agents[_0x38e4c5[_0x9625('0x13')]][_0x9625('0x22')]=_0x38e4c5['ringtime']?parseInt(_0x38e4c5[_0x9625('0x23')])/0x3e8:0x0;agents[_0x38e4c5[_0x9625('0x13')]][_0x9625('0x24')]=0x0;unanswered[_0x9625('0x25')](_0x38e4c5[_0x9625('0x13')]);}}catch(_0x4013c3){utils[_0x9625('0x1c')](util['format']('[%s][agents][agentringnoanswer]',_0x38e4c5[_0x9625('0x15')]),_0x4013c3);}};exports['queuecallerabandon']=function(_0x4be382){try{_[_0x9625('0x26')](agents,function(_0x7e0fd0,_0x290506){if(_0x7e0fd0[_0x9625('0x15')]==_0x4be382[_0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