server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0565=['agentacw','agentcomplete','acwtime','acwTimeout','request','agentcalled','debug','[%s][agents][agentcalled]','destuniqueid','agentcalledAt','now','lastevent','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','agentringnoanswerAt','timeout','holdtime','ringtime','talktime','push','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','forIn','answered_elsewhere','reason','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','complete','blindtransfer','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','transfereeuniqueid','agententerreason','calleridname','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','hangup','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','diffTime','agent','[%s][agents][hangup]','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','queue','then','type'];(function(_0x1599bf,_0x3cc1fb){var _0x2470f2=function(_0x555023){while(--_0x555023){_0x1599bf['push'](_0x1599bf['shift']());}};_0x2470f2(++_0x3cc1fb);}(_0x0565,0xf2));var _0x5056=function(_0x49b207,_0x408ade){_0x49b207=_0x49b207-0x0;var _0x2dc8fa=_0x0565[_0x49b207];return _0x2dc8fa;};'use strict';var _=require(_0x5056('0x0'));var util=require(_0x5056('0x1'));var utils=require(_0x5056('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2e0694,_0x354d5d){utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x5'),_0x2e0694[_0x5056('0x6')],_0x2e0694[_0x5056('0x7')],_0x2e0694['queue'],_0x2e0694[_0x5056('0x8')],_0x2e0694[_0x5056('0x9')],_0x2e0694[_0x5056('0xa')],_0x2e0694[_0x5056('0xb')],_0x2e0694['lastevent']));if(_0x2e0694['queue']){utils[_0x5056('0xc')](_0x2e0694[_0x5056('0xd')])[_0x5056('0xe')](function(_0x2e6f18){if(_0x2e6f18){_0x2e0694[_0x5056('0xf')]=_0x2e6f18[_0x5056('0xf')];_0x2e0694[_0x5056('0x10')]=_0x2e0694[_0x5056('0x11')]?_0x2e6f18['acw']:![];_0x2e0694[_0x5056('0x12')]=_0x2e0694[_0x5056('0x10')]?_0x2e6f18[_0x5056('0x13')]:0x0;}utils['request']('CreateVoiceAgentReport',_0x2e0694);});}else{utils[_0x5056('0x14')]('CreateVoiceAgentReport',_0x2e0694);}if(_0x354d5d){delete transfers[_0x2e0694['uniqueid']];}else{delete agents[_0x2e0694['destuniqueid']];}}exports[_0x5056('0x15')]=function(_0x4b183a){try{utils[_0x5056('0x16')](util[_0x5056('0x4')](_0x5056('0x17'),_0x4b183a['uniqueid']),_0x4b183a);agents[_0x4b183a[_0x5056('0x18')]]=_0x4b183a;agents[_0x4b183a[_0x5056('0x18')]][_0x5056('0x19')]=utils[_0x5056('0x1a')]();agents[_0x4b183a[_0x5056('0x18')]][_0x5056('0x1b')]='called';agents[_0x4b183a[_0x5056('0x18')]]['connectedlinenum']=null;agents[_0x4b183a[_0x5056('0x18')]][_0x5056('0x1c')]=null;utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x1d'),_0x4b183a['uniqueid'],agents[_0x4b183a[_0x5056('0x18')]][_0x5056('0x8')],_0x4b183a['destuniqueid']));}catch(_0x5c1cec){utils[_0x5056('0x1e')](util[_0x5056('0x4')](_0x5056('0x17'),_0x4b183a[_0x5056('0x6')]),_0x5c1cec);}};exports[_0x5056('0x1f')]=function(_0xf04e08){try{if(!_[_0x5056('0x20')](agents[_0xf04e08['destuniqueid']])){utils[_0x5056('0x16')](util[_0x5056('0x4')]('[%s][agents][agentringnoanswer]',_0xf04e08[_0x5056('0x6')]),_0xf04e08);utils[_0x5056('0x3')](util[_0x5056('0x4')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0xf04e08[_0x5056('0x6')],agents[_0xf04e08[_0x5056('0x18')]]['membername'],_0xf04e08['destuniqueid']));agents[_0xf04e08[_0x5056('0x18')]][_0x5056('0x1f')]=!![];agents[_0xf04e08[_0x5056('0x18')]][_0x5056('0x21')]=utils['now']();agents[_0xf04e08[_0x5056('0x18')]][_0x5056('0x1b')]='timeout';agents[_0xf04e08[_0x5056('0x18')]]['reason']=_0x5056('0x22');agents[_0xf04e08[_0x5056('0x18')]][_0x5056('0x23')]=_0xf04e08[_0x5056('0x24')]?parseInt(_0xf04e08[_0x5056('0x24')])/0x3e8:0x0;agents[_0xf04e08['destuniqueid']][_0x5056('0x25')]=0x0;unanswered[_0x5056('0x26')](_0xf04e08[_0x5056('0x18')]);}}catch(_0x2ac79a){utils['error'](util[_0x5056('0x4')]('[%s][agents][agentringnoanswer]',_0xf04e08[_0x5056('0x6')]),_0x2ac79a);}};exports['queuecallerabandon']=function(_0x56ccba){try{_['forIn'](agents,function(_0x113be0,_0x252f75){if(_0x113be0['uniqueid']==_0x56ccba[_0x5056('0x6')]&&!_[_0x5056('0x27')](unanswered,_0x113be0[_0x5056('0x18')])){utils[_0x5056('0x16')](util[_0x5056('0x4')](_0x5056('0x28'),_0x56ccba[_0x5056('0x6')]),_0x56ccba);utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x29'),_0x56ccba[_0x5056('0x6')],_0x113be0['membername'],_0x113be0['destuniqueid']));_0x113be0[_0x5056('0x1f')]=!![];_0x113be0[_0x5056('0x21')]=utils['now']();_0x113be0[_0x5056('0x1b')]=_0x5056('0x2a');_0x113be0['reason']=_0x5056('0x2a');_0x113be0[_0x5056('0x23')]=_0x56ccba[_0x5056('0x23')];_0x113be0[_0x5056('0x25')]=0x0;writeDB(_0x113be0);}});}catch(_0x33edfb){utils[_0x5056('0x1e')](util[_0x5056('0x4')](_0x5056('0x28'),_0x56ccba[_0x5056('0x6')]),_0x33edfb);}};exports[_0x5056('0x2b')]=function(_0x199129){try{if(agents[_0x199129[_0x5056('0x18')]]){utils[_0x5056('0x16')](util[_0x5056('0x4')](_0x5056('0x2c'),_0x199129['uniqueid']),_0x199129);utils[_0x5056('0x3')](util['format'](_0x5056('0x2d'),_0x199129[_0x5056('0x6')],agents[_0x199129[_0x5056('0x18')]][_0x5056('0x8')],_0x199129['destuniqueid']));agents[_0x199129[_0x5056('0x18')]][_0x5056('0x2e')]=utils['now']();agents[_0x199129[_0x5056('0x18')]]['connectedlinenum']=_0x199129[_0x5056('0xb')];agents[_0x199129[_0x5056('0x18')]][_0x5056('0x1c')]=_0x199129['connectedlinename'];agents[_0x199129[_0x5056('0x18')]][_0x5056('0x23')]=_0x199129[_0x5056('0x24')];agents[_0x199129[_0x5056('0x18')]][_0x5056('0x1b')]=_0x5056('0x2f');_[_0x5056('0x30')](agents,function(_0x21aa75,_0x15553e){if(_0x21aa75[_0x5056('0x18')]!=_0x199129[_0x5056('0x18')]&&_0x21aa75[_0x5056('0x6')]==_0x199129[_0x5056('0x6')]){_0x21aa75[_0x5056('0x25')]=0x0;_0x21aa75[_0x5056('0x23')]=_0x199129[_0x5056('0x24')];_0x21aa75['agentringnoanswer']=!![];_0x21aa75['agentringnoanswerAt']=utils[_0x5056('0x1a')]();_0x21aa75[_0x5056('0x1b')]=_0x5056('0x31');_0x21aa75[_0x5056('0x32')]=_0x5056('0x31');_0x21aa75[_0x5056('0x33')]=_0x199129[_0x5056('0x18')];_0x21aa75[_0x5056('0x34')]=_0x199129['membername'];writeDB(_0x21aa75);}});}}catch(_0x58f12f){utils[_0x5056('0x1e')](util[_0x5056('0x4')](_0x5056('0x2c'),_0x199129['uniqueid']),_0x58f12f);}};exports[_0x5056('0x11')]=function(_0x5b99e9){try{if(!_[_0x5056('0x20')](agents[_0x5b99e9[_0x5056('0x18')]])){utils[_0x5056('0x16')](util[_0x5056('0x4')](_0x5056('0x35'),_0x5b99e9[_0x5056('0x6')]),_0x5b99e9);utils['info'](util[_0x5056('0x4')](_0x5056('0x36'),_0x5b99e9[_0x5056('0x6')],agents[_0x5b99e9['destuniqueid']]['membername'],_0x5b99e9['destuniqueid']));agents[_0x5b99e9['destuniqueid']][_0x5056('0x11')]=!![];agents[_0x5b99e9[_0x5056('0x18')]][_0x5056('0x37')]=utils[_0x5056('0x1a')]();agents[_0x5b99e9[_0x5056('0x18')]]['talktime']=utils['diffTime'](agents[_0x5b99e9[_0x5056('0x18')]][_0x5056('0x37')],agents[_0x5b99e9[_0x5056('0x18')]][_0x5056('0x2e')]);agents[_0x5b99e9[_0x5056('0x18')]][_0x5056('0x32')]=_0x5b99e9[_0x5056('0x32')];agents[_0x5b99e9['destuniqueid']]['lastevent']=_0x5056('0x38');writeDB(agents[_0x5b99e9[_0x5056('0x18')]]);}}catch(_0x5a2f73){utils[_0x5056('0x1e')](util[_0x5056('0x4')]('[%s][agents][agentcomplete]',_0x5b99e9['uniqueid']),_0x5a2f73);}};exports[_0x5056('0x39')]=function(_0x1ab1a9){try{if(!_['isNil'](agents[_0x1ab1a9['transfereruniqueid']])){utils[_0x5056('0x16')](util[_0x5056('0x4')]('[%s][agents][blindtransfer]',_0x1ab1a9['uniqueid']),_0x1ab1a9);utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x3a'),_0x1ab1a9[_0x5056('0x6')],agents[_0x1ab1a9[_0x5056('0x3b')]][_0x5056('0x8')],agents[_0x1ab1a9[_0x5056('0x3b')]][_0x5056('0x6')]));agents[_0x1ab1a9[_0x5056('0x3b')]][_0x5056('0x3c')]=!![];agents[_0x1ab1a9[_0x5056('0x3b')]][_0x5056('0x3d')]=_0x5056('0x3e');agents[_0x1ab1a9[_0x5056('0x3b')]][_0x5056('0x3f')]=_0x1ab1a9['extension'];agents[_0x1ab1a9['transfereruniqueid']][_0x5056('0x40')]=agents[_0x1ab1a9[_0x5056('0x3b')]][_0x5056('0x6')];}}catch(_0x1c84b1){utils[_0x5056('0x1e')](util[_0x5056('0x4')]('[%s][agents][blindtransfer]',_0x1ab1a9[_0x5056('0x6')]),_0x1c84b1);}};exports[_0x5056('0x41')]=function(_0x41dba4){try{utils[_0x5056('0x16')](util[_0x5056('0x4')](_0x5056('0x42'),_0x41dba4[_0x5056('0x43')]),_0x41dba4);if(_0x41dba4[_0x5056('0x43')]==_0x41dba4[_0x5056('0x44')]){if(!_[_0x5056('0x20')](agents[_0x41dba4[_0x5056('0x45')]])){utils[_0x5056('0x3')](util[_0x5056('0x4')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x41dba4[_0x5056('0x43')],agents[_0x41dba4[_0x5056('0x45')]][_0x5056('0x8')]));agents[_0x41dba4['secondtransfereruniqueid']][_0x5056('0x3c')]=!![];agents[_0x41dba4[_0x5056('0x45')]][_0x5056('0x3d')]=_0x5056('0x46');agents[_0x41dba4['secondtransfereruniqueid']]['transferexten']=_0x41dba4['origtransfererexten'];agents[_0x41dba4[_0x5056('0x45')]]['transferuniqueid']=_0x41dba4[_0x5056('0x43')];}if(_0x41dba4[_0x5056('0x47')]&&agents[_0x41dba4[_0x5056('0x47')]]){agents[_0x41dba4[_0x5056('0x47')]][_0x5056('0x48')]=0x1;transfers[_0x41dba4[_0x5056('0x47')]]=_['clone'](agents[_0x41dba4['transfereeuniqueid']]);transfers[_0x41dba4[_0x5056('0x47')]][_0x5056('0xa')]=agents[_0x41dba4['secondtransfereruniqueid']][_0x5056('0xa')];transfers[_0x41dba4[_0x5056('0x47')]][_0x5056('0x49')]=agents[_0x41dba4[_0x5056('0x45')]][_0x5056('0x49')];transfers[_0x41dba4['transfereeuniqueid']][_0x5056('0x19')]=utils[_0x5056('0x1a')]();transfers[_0x41dba4['transfereeuniqueid']][_0x5056('0x2e')]=utils[_0x5056('0x1a')]();transfers[_0x41dba4[_0x5056('0x47')]][_0x5056('0x23')]=0x0;transfers[_0x41dba4[_0x5056('0x47')]][_0x5056('0x48')]=0x2;}}else if(_0x41dba4[_0x5056('0x45')]==_0x41dba4[_0x5056('0x4a')]){if(!_[_0x5056('0x20')](agents[_0x41dba4[_0x5056('0x43')]])){utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x4b'),_0x41dba4['origtransfereruniqueid'],agents[_0x41dba4[_0x5056('0x43')]][_0x5056('0x8')]));agents[_0x41dba4[_0x5056('0x43')]][_0x5056('0x3c')]=!![];agents[_0x41dba4[_0x5056('0x43')]][_0x5056('0x3d')]='ATTENDED';agents[_0x41dba4[_0x5056('0x43')]]['transferexten']=_0x41dba4[_0x5056('0x4c')];agents[_0x41dba4[_0x5056('0x43')]]['transferuniqueid']=_0x41dba4['secondtransfereruniqueid'];}if(_0x41dba4[_0x5056('0x4d')]&&agents[_0x41dba4[_0x5056('0x4d')]]){agents[_0x41dba4[_0x5056('0x4d')]][_0x5056('0x48')]=0x1;transfers[_0x41dba4['transfertargetuniqueid']]=_['clone'](agents[_0x41dba4[_0x5056('0x4d')]]);transfers[_0x41dba4[_0x5056('0x4d')]][_0x5056('0xa')]=agents[_0x41dba4['origtransfereruniqueid']][_0x5056('0xa')];transfers[_0x41dba4['transfertargetuniqueid']][_0x5056('0x49')]=agents[_0x41dba4[_0x5056('0x43')]][_0x5056('0x49')];transfers[_0x41dba4['transfertargetuniqueid']][_0x5056('0x19')]=utils[_0x5056('0x1a')]();transfers[_0x41dba4[_0x5056('0x4d')]][_0x5056('0x2e')]=utils[_0x5056('0x1a')]();transfers[_0x41dba4[_0x5056('0x4d')]][_0x5056('0x23')]=0x0;transfers[_0x41dba4['transfertargetuniqueid']][_0x5056('0x48')]=0x2;}}}catch(_0x17131c){utils[_0x5056('0x1e')](util['format'](_0x5056('0x42'),_0x41dba4['origtransfereruniqueid']),_0x17131c);}};exports[_0x5056('0x4e')]=function(_0x5468d6){try{utils[_0x5056('0x16')](util[_0x5056('0x4')]('[%s][agents][hangup]',_0x5468d6[_0x5056('0x6')]),_0x5468d6);if(agents[_0x5468d6[_0x5056('0x6')]]&&agents[_0x5468d6['uniqueid']][_0x5056('0x32')]==='timeout'){if(_0x5468d6['cause']==='21'){agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x32')]=_0x5056('0x4f');agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x1b')]=_0x5056('0x4f');}utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x50'),_0x5468d6[_0x5056('0x6')],agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x8')],agents[_0x5468d6['uniqueid']][_0x5056('0x32')],agents[_0x5468d6['uniqueid']][_0x5056('0x1b')]));writeDB(agents[_0x5468d6[_0x5056('0x6')]]);var _0x53816f=unanswered[_0x5056('0x51')](_0x5468d6[_0x5056('0x6')]);if(_0x53816f>-0x1){unanswered[_0x5056('0x52')](_0x53816f,0x1);}}if(transfers[_0x5468d6[_0x5056('0x6')]]){transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x11')]=!![];transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x37')]=utils['now']();transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x25')]=utils[_0x5056('0x53')](transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x37')],transfers[_0x5468d6['uniqueid']][_0x5056('0x2e')]);transfers[_0x5468d6['uniqueid']][_0x5056('0x32')]=_0x5056('0x54');transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x1b')]=_0x5056('0x38');utils[_0x5056('0x3')](util[_0x5056('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x5468d6[_0x5056('0x6')],transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x8')],transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x32')],transfers[_0x5468d6[_0x5056('0x6')]][_0x5056('0x1b')]));writeDB(transfers[_0x5468d6['uniqueid']],!![]);}if(agents[_0x5468d6['uniqueid']]&&agents[_0x5468d6['uniqueid']][_0x5056('0x2e')]){agents[_0x5468d6['uniqueid']][_0x5056('0x11')]=!![];agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x37')]=utils['now']();agents[_0x5468d6[_0x5056('0x6')]]['talktime']=utils[_0x5056('0x53')](agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x37')],agents[_0x5468d6['uniqueid']][_0x5056('0x2e')]);agents[_0x5468d6['uniqueid']]['reason']=agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x3c')]?'transfer':_0x5056('0x54');agents[_0x5468d6['uniqueid']][_0x5056('0x1b')]=_0x5056('0x38');utils[_0x5056('0x3')](util[_0x5056('0x4')](_0x5056('0x50'),_0x5468d6[_0x5056('0x6')],agents[_0x5468d6['uniqueid']][_0x5056('0x8')],agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x32')],agents[_0x5468d6[_0x5056('0x6')]][_0x5056('0x1b')]));writeDB(agents[_0x5468d6[_0x5056('0x6')]]);}}catch(_0x5d5c93){utils[_0x5056('0x1e')](util['format'](_0x5056('0x55'),_0x5468d6[_0x5056('0x6')]),_0x5d5c93);}};