server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x97e7=['CreateVoiceAgentReport','request','uniqueid','destuniqueid','now','called','error','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','queuecallerabandon','forIn','abandoned','agentconnect','agentconnectAt','connectedlinename','answered_elsewhere','answeredelsewheremembername','membername','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','transfer','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfertype','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','agentcalledAt','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','agent','lodash','util','info','format','channel','queue','interface','connectedlinenum','lastevent','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout'];(function(_0x436c29,_0x4d858d){var _0x5d21ba=function(_0x7d161a){while(--_0x7d161a){_0x436c29['push'](_0x436c29['shift']());}};_0x5d21ba(++_0x4d858d);}(_0x97e7,0x7a));var _0x797e=function(_0x10a532,_0x43857f){_0x10a532=_0x10a532-0x0;var _0x581ab1=_0x97e7[_0x10a532];return _0x581ab1;};'use strict';var _=require(_0x797e('0x0'));var util=require(_0x797e('0x1'));var utils=require('./utils');var agents={};var transfers={};function writeDB(_0x6d250a,_0x4762f3){utils[_0x797e('0x2')](util[_0x797e('0x3')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x6d250a['uniqueid'],_0x6d250a[_0x797e('0x4')],_0x6d250a[_0x797e('0x5')],_0x6d250a['membername'],_0x6d250a[_0x797e('0x6')],_0x6d250a['calleridnum'],_0x6d250a[_0x797e('0x7')],_0x6d250a[_0x797e('0x8')]));if(_0x6d250a[_0x797e('0x5')]){utils['getVoiceQueueByName'](_0x6d250a[_0x797e('0x5')])[_0x797e('0x9')](function(_0x559d02){if(_0x559d02){_0x6d250a[_0x797e('0xa')]=_0x559d02[_0x797e('0xa')];_0x6d250a[_0x797e('0xb')]=_0x6d250a[_0x797e('0xc')]?_0x559d02[_0x797e('0xd')]:![];_0x6d250a[_0x797e('0xe')]=_0x6d250a['agentacw']?_0x559d02[_0x797e('0xf')]:0x0;}utils['request'](_0x797e('0x10'),_0x6d250a);});}else{utils[_0x797e('0x11')](_0x797e('0x10'),_0x6d250a);}if(_0x4762f3){delete transfers[_0x6d250a[_0x797e('0x12')]];}else{delete agents[_0x6d250a['destuniqueid']];}}exports['agentcalled']=function(_0x4ede69){try{agents[_0x4ede69['destuniqueid']]=_0x4ede69;agents[_0x4ede69[_0x797e('0x13')]]['agentcalledAt']=utils[_0x797e('0x14')]();agents[_0x4ede69[_0x797e('0x13')]][_0x797e('0x8')]=_0x797e('0x15');agents[_0x4ede69[_0x797e('0x13')]]['connectedlinenum']=null;agents[_0x4ede69[_0x797e('0x13')]]['connectedlinename']=null;}catch(_0x3f2039){utils[_0x797e('0x16')](_0x3f2039[_0x797e('0x17')]);}};exports[_0x797e('0x18')]=function(_0x2c7922){try{if(!_[_0x797e('0x19')](agents[_0x2c7922[_0x797e('0x13')]])){agents[_0x2c7922['destuniqueid']]['agentringnoanswer']=!![];agents[_0x2c7922[_0x797e('0x13')]][_0x797e('0x1a')]=utils[_0x797e('0x14')]();agents[_0x2c7922['destuniqueid']][_0x797e('0x8')]=_0x797e('0x1b');agents[_0x2c7922[_0x797e('0x13')]][_0x797e('0x1c')]=_0x797e('0x1b');agents[_0x2c7922[_0x797e('0x13')]][_0x797e('0x1d')]=_0x2c7922['ringtime']?parseInt(_0x2c7922[_0x797e('0x1e')])/0x3e8:0x0;agents[_0x2c7922[_0x797e('0x13')]][_0x797e('0x1f')]=0x0;writeDB(agents[_0x2c7922[_0x797e('0x13')]]);}}catch(_0x51b40f){utils[_0x797e('0x16')](_0x51b40f[_0x797e('0x17')]);}};exports[_0x797e('0x20')]=function(_0x341dc6){try{_[_0x797e('0x21')](agents,function(_0x529caf,_0x340ca9){if(_0x529caf[_0x797e('0x12')]==_0x341dc6[_0x797e('0x12')]){_0x529caf['agentringnoanswer']=!![];_0x529caf[_0x797e('0x1a')]=utils[_0x797e('0x14')]();_0x529caf['lastevent']=_0x797e('0x22');_0x529caf[_0x797e('0x1c')]='abandoned';_0x529caf['holdtime']=_0x341dc6[_0x797e('0x1d')];_0x529caf[_0x797e('0x1f')]=0x0;writeDB(_0x529caf);}});}catch(_0x280803){utils[_0x797e('0x16')](_0x280803[_0x797e('0x17')]);}};exports[_0x797e('0x23')]=function(_0x320888){try{if(agents[_0x320888[_0x797e('0x13')]]){agents[_0x320888[_0x797e('0x13')]][_0x797e('0x24')]=utils['now']();agents[_0x320888['destuniqueid']]['connectedlinenum']=_0x320888[_0x797e('0x7')];agents[_0x320888[_0x797e('0x13')]][_0x797e('0x25')]=_0x320888[_0x797e('0x25')];agents[_0x320888[_0x797e('0x13')]]['holdtime']=_0x320888[_0x797e('0x1e')];agents[_0x320888[_0x797e('0x13')]]['lastevent']='connect';_[_0x797e('0x21')](agents,function(_0x3f9b9e,_0x30361b){if(_0x3f9b9e['destuniqueid']!=_0x320888[_0x797e('0x13')]&&_0x3f9b9e[_0x797e('0x12')]==_0x320888[_0x797e('0x12')]){_0x3f9b9e[_0x797e('0x1f')]=0x0;_0x3f9b9e[_0x797e('0x1d')]=_0x320888[_0x797e('0x1e')];_0x3f9b9e[_0x797e('0x18')]=!![];_0x3f9b9e[_0x797e('0x1a')]=utils['now']();_0x3f9b9e[_0x797e('0x8')]=_0x797e('0x26');_0x3f9b9e[_0x797e('0x1c')]=_0x797e('0x26');_0x3f9b9e['answeredelsewheredestinationuniqueid']=_0x320888[_0x797e('0x13')];_0x3f9b9e[_0x797e('0x27')]=_0x320888[_0x797e('0x28')];writeDB(_0x3f9b9e);}});}}catch(_0x277173){utils[_0x797e('0x16')](_0x277173[_0x797e('0x17')]);}};exports[_0x797e('0xc')]=function(_0x2c8334){try{if(!_[_0x797e('0x19')](agents[_0x2c8334[_0x797e('0x13')]])){agents[_0x2c8334[_0x797e('0x13')]][_0x797e('0xc')]=!![];agents[_0x2c8334['destuniqueid']][_0x797e('0x29')]=utils[_0x797e('0x14')]();agents[_0x2c8334[_0x797e('0x13')]]['talktime']=utils[_0x797e('0x2a')](agents[_0x2c8334[_0x797e('0x13')]][_0x797e('0x29')],agents[_0x2c8334['destuniqueid']][_0x797e('0x24')]);agents[_0x2c8334[_0x797e('0x13')]][_0x797e('0x1c')]=_0x2c8334[_0x797e('0x1c')];agents[_0x2c8334[_0x797e('0x13')]][_0x797e('0x8')]=_0x797e('0x2b');writeDB(agents[_0x2c8334['destuniqueid']]);}}catch(_0x24625b){utils[_0x797e('0x16')](_0x24625b[_0x797e('0x17')]);}};exports[_0x797e('0x2c')]=function(_0x265567){try{if(!_[_0x797e('0x19')](agents[_0x265567[_0x797e('0x2d')]])){agents[_0x265567[_0x797e('0x2d')]][_0x797e('0x2e')]=!![];agents[_0x265567[_0x797e('0x2d')]]['transfertype']=_0x797e('0x2f');agents[_0x265567[_0x797e('0x2d')]][_0x797e('0x30')]=_0x265567[_0x797e('0x31')];agents[_0x265567[_0x797e('0x2d')]][_0x797e('0x32')]=agents[_0x265567[_0x797e('0x2d')]][_0x797e('0x12')];}}catch(_0x249850){utils[_0x797e('0x16')](_0x249850[_0x797e('0x17')]);}};exports[_0x797e('0x33')]=function(_0x51ccdc){try{if(_0x51ccdc[_0x797e('0x34')]==_0x51ccdc[_0x797e('0x35')]){if(!_[_0x797e('0x19')](agents[_0x51ccdc['secondtransfereruniqueid']])){agents[_0x51ccdc['secondtransfereruniqueid']]['transfer']=!![];agents[_0x51ccdc[_0x797e('0x36')]][_0x797e('0x37')]=_0x797e('0x38');agents[_0x51ccdc[_0x797e('0x36')]]['transferexten']=_0x51ccdc[_0x797e('0x39')];agents[_0x51ccdc[_0x797e('0x36')]][_0x797e('0x32')]=_0x51ccdc[_0x797e('0x34')];}if(_0x51ccdc[_0x797e('0x3a')]&&agents[_0x51ccdc[_0x797e('0x3a')]]){agents[_0x51ccdc[_0x797e('0x3a')]][_0x797e('0x3b')]=0x1;transfers[_0x51ccdc[_0x797e('0x3a')]]=_[_0x797e('0x3c')](agents[_0x51ccdc[_0x797e('0x3a')]]);transfers[_0x51ccdc[_0x797e('0x3a')]][_0x797e('0x3d')]=agents[_0x51ccdc[_0x797e('0x36')]]['calleridnum'];transfers[_0x51ccdc['transfereeuniqueid']]['calleridname']=agents[_0x51ccdc[_0x797e('0x36')]][_0x797e('0x3e')];transfers[_0x51ccdc[_0x797e('0x3a')]][_0x797e('0x3f')]=utils['now']();transfers[_0x51ccdc[_0x797e('0x3a')]]['agentconnectAt']=utils['now']();transfers[_0x51ccdc['transfereeuniqueid']][_0x797e('0x1d')]=0x0;transfers[_0x51ccdc[_0x797e('0x3a')]][_0x797e('0x3b')]=0x2;}}else if(_0x51ccdc[_0x797e('0x36')]==_0x51ccdc[_0x797e('0x40')]){if(!_['isNil'](agents[_0x51ccdc['origtransfereruniqueid']])){agents[_0x51ccdc[_0x797e('0x34')]][_0x797e('0x2e')]=!![];agents[_0x51ccdc[_0x797e('0x34')]][_0x797e('0x37')]='ATTENDED';agents[_0x51ccdc[_0x797e('0x34')]]['transferexten']=_0x51ccdc[_0x797e('0x41')];agents[_0x51ccdc[_0x797e('0x34')]][_0x797e('0x32')]=_0x51ccdc[_0x797e('0x36')];}if(_0x51ccdc[_0x797e('0x42')]&&agents[_0x51ccdc[_0x797e('0x42')]]){agents[_0x51ccdc[_0x797e('0x42')]][_0x797e('0x3b')]=0x1;transfers[_0x51ccdc[_0x797e('0x42')]]=_[_0x797e('0x3c')](agents[_0x51ccdc[_0x797e('0x42')]]);transfers[_0x51ccdc['transfertargetuniqueid']][_0x797e('0x3d')]=agents[_0x51ccdc[_0x797e('0x34')]][_0x797e('0x3d')];transfers[_0x51ccdc[_0x797e('0x42')]][_0x797e('0x3e')]=agents[_0x51ccdc[_0x797e('0x34')]][_0x797e('0x3e')];transfers[_0x51ccdc['transfertargetuniqueid']][_0x797e('0x3f')]=utils[_0x797e('0x14')]();transfers[_0x51ccdc[_0x797e('0x42')]][_0x797e('0x24')]=utils['now']();transfers[_0x51ccdc[_0x797e('0x42')]][_0x797e('0x1d')]=0x0;transfers[_0x51ccdc[_0x797e('0x42')]]['agententerreason']=0x2;}}}catch(_0x5413b8){utils[_0x797e('0x16')](_0x5413b8[_0x797e('0x17')]);}};exports[_0x797e('0x43')]=function(_0x120ae7){try{if(transfers[_0x120ae7[_0x797e('0x12')]]){transfers[_0x120ae7[_0x797e('0x12')]]['agentcomplete']=!![];transfers[_0x120ae7[_0x797e('0x12')]][_0x797e('0x29')]=utils[_0x797e('0x14')]();transfers[_0x120ae7[_0x797e('0x12')]][_0x797e('0x1f')]=utils[_0x797e('0x2a')](transfers[_0x120ae7['uniqueid']][_0x797e('0x29')],transfers[_0x120ae7[_0x797e('0x12')]]['agentconnectAt']);transfers[_0x120ae7['uniqueid']][_0x797e('0x1c')]=_0x797e('0x44');transfers[_0x120ae7[_0x797e('0x12')]][_0x797e('0x8')]=_0x797e('0x2b');writeDB(transfers[_0x120ae7[_0x797e('0x12')]],!![]);}if(agents[_0x120ae7[_0x797e('0x12')]]&&agents[_0x120ae7[_0x797e('0x12')]][_0x797e('0x24')]){agents[_0x120ae7[_0x797e('0x12')]][_0x797e('0xc')]=!![];agents[_0x120ae7[_0x797e('0x12')]][_0x797e('0x29')]=utils[_0x797e('0x14')]();agents[_0x120ae7['uniqueid']]['talktime']=utils['diffTime'](agents[_0x120ae7[_0x797e('0x12')]][_0x797e('0x29')],agents[_0x120ae7[_0x797e('0x12')]][_0x797e('0x24')]);agents[_0x120ae7['uniqueid']]['reason']=agents[_0x120ae7[_0x797e('0x12')]][_0x797e('0x2e')]?_0x797e('0x2e'):_0x797e('0x44');agents[_0x120ae7['uniqueid']][_0x797e('0x8')]=_0x797e('0x2b');writeDB(agents[_0x120ae7[_0x797e('0x12')]]);}}catch(_0x37c0a9){utils['error'](_0x37c0a9[_0x797e('0x17')]);}};