server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xbfcc=['now','lastevent','called','connectedlinename','agentringnoanswer','isNil','debug','timeout','reason','holdtime','ringtime','push','error','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','talktime','agentconnectAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','blindtransfer','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','extension','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','transferexten','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','secondtransfererexten','transfertargetuniqueid','agentcalledAt','[%s][agents][hangup]','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','complete','lodash','info','format','membername','interface','connectedlinenum','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','[%s][agents][agentcalled]','uniqueid'];(function(_0x255d5b,_0x4f6f35){var _0x3e141a=function(_0x249ee2){while(--_0x249ee2){_0x255d5b['push'](_0x255d5b['shift']());}};_0x3e141a(++_0x4f6f35);}(_0xbfcc,0x1dd));var _0xcbfc=function(_0x4ae625,_0xf396d0){_0x4ae625=_0x4ae625-0x0;var _0x31accf=_0xbfcc[_0x4ae625];return _0x31accf;};'use strict';var _=require(_0xcbfc('0x0'));var util=require('util');var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x1a2fe0,_0x2d1386){utils[_0xcbfc('0x1')](util[_0xcbfc('0x2')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x1a2fe0['uniqueid'],_0x1a2fe0['channel'],_0x1a2fe0['queue'],_0x1a2fe0[_0xcbfc('0x3')],_0x1a2fe0[_0xcbfc('0x4')],_0x1a2fe0['calleridnum'],_0x1a2fe0[_0xcbfc('0x5')],_0x1a2fe0['lastevent']));if(_0x1a2fe0[_0xcbfc('0x6')]){utils[_0xcbfc('0x7')](_0x1a2fe0[_0xcbfc('0x6')])[_0xcbfc('0x8')](function(_0x4eff22){if(_0x4eff22){_0x1a2fe0[_0xcbfc('0x9')]=_0x4eff22[_0xcbfc('0x9')];_0x1a2fe0[_0xcbfc('0xa')]=_0x1a2fe0[_0xcbfc('0xb')]?_0x4eff22[_0xcbfc('0xc')]:![];_0x1a2fe0[_0xcbfc('0xd')]=_0x1a2fe0['agentacw']?_0x4eff22[_0xcbfc('0xe')]:0x0;}utils[_0xcbfc('0xf')](_0xcbfc('0x10'),_0x1a2fe0);});}else{utils[_0xcbfc('0xf')](_0xcbfc('0x10'),_0x1a2fe0);}if(_0x2d1386){delete transfers[_0x1a2fe0['uniqueid']];}else{delete agents[_0x1a2fe0[_0xcbfc('0x11')]];}}exports[_0xcbfc('0x12')]=function(_0x80d08d){try{utils['debug'](util[_0xcbfc('0x2')](_0xcbfc('0x13'),_0x80d08d[_0xcbfc('0x14')]),_0x80d08d);agents[_0x80d08d[_0xcbfc('0x11')]]=_0x80d08d;agents[_0x80d08d[_0xcbfc('0x11')]]['agentcalledAt']=utils[_0xcbfc('0x15')]();agents[_0x80d08d[_0xcbfc('0x11')]][_0xcbfc('0x16')]=_0xcbfc('0x17');agents[_0x80d08d['destuniqueid']]['connectedlinenum']=null;agents[_0x80d08d[_0xcbfc('0x11')]][_0xcbfc('0x18')]=null;utils[_0xcbfc('0x1')](util['format']('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x80d08d[_0xcbfc('0x14')],agents[_0x80d08d[_0xcbfc('0x11')]][_0xcbfc('0x3')],_0x80d08d['destuniqueid']));}catch(_0x3825d5){utils['error'](util[_0xcbfc('0x2')](_0xcbfc('0x13'),_0x80d08d[_0xcbfc('0x14')]),_0x3825d5);}};exports[_0xcbfc('0x19')]=function(_0x25c167){try{if(!_[_0xcbfc('0x1a')](agents[_0x25c167['destuniqueid']])){utils[_0xcbfc('0x1b')](util[_0xcbfc('0x2')]('[%s][agents][agentringnoanswer]',_0x25c167[_0xcbfc('0x14')]),_0x25c167);utils['info'](util['format']('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x25c167[_0xcbfc('0x14')],agents[_0x25c167['destuniqueid']]['membername'],_0x25c167[_0xcbfc('0x11')]));agents[_0x25c167[_0xcbfc('0x11')]][_0xcbfc('0x19')]=!![];agents[_0x25c167[_0xcbfc('0x11')]]['agentringnoanswerAt']=utils[_0xcbfc('0x15')]();agents[_0x25c167['destuniqueid']][_0xcbfc('0x16')]=_0xcbfc('0x1c');agents[_0x25c167['destuniqueid']][_0xcbfc('0x1d')]=_0xcbfc('0x1c');agents[_0x25c167['destuniqueid']][_0xcbfc('0x1e')]=_0x25c167[_0xcbfc('0x1f')]?parseInt(_0x25c167[_0xcbfc('0x1f')])/0x3e8:0x0;agents[_0x25c167[_0xcbfc('0x11')]]['talktime']=0x0;unanswered[_0xcbfc('0x20')](_0x25c167[_0xcbfc('0x11')]);}}catch(_0x4f632a){utils[_0xcbfc('0x21')](util[_0xcbfc('0x2')](_0xcbfc('0x22'),_0x25c167[_0xcbfc('0x14')]),_0x4f632a);}};exports[_0xcbfc('0x23')]=function(_0x19d2e){try{_[_0xcbfc('0x24')](agents,function(_0x5366cf,_0x41b68b){if(_0x5366cf[_0xcbfc('0x14')]==_0x19d2e[_0xcbfc('0x14')]&&!_[_0xcbfc('0x25')](unanswered,_0x5366cf['destuniqueid'])){utils[_0xcbfc('0x1b')](util[_0xcbfc('0x2')](_0xcbfc('0x26'),_0x19d2e[_0xcbfc('0x14')]),_0x19d2e);utils[_0xcbfc('0x1')](util[_0xcbfc('0x2')](_0xcbfc('0x27'),_0x19d2e['uniqueid'],_0x5366cf[_0xcbfc('0x3')],_0x5366cf[_0xcbfc('0x11')]));_0x5366cf['agentringnoanswer']=!![];_0x5366cf[_0xcbfc('0x28')]=utils[_0xcbfc('0x15')]();_0x5366cf[_0xcbfc('0x16')]='abandoned';_0x5366cf['reason']='abandoned';_0x5366cf[_0xcbfc('0x1e')]=_0x19d2e[_0xcbfc('0x1e')];_0x5366cf[_0xcbfc('0x29')]=0x0;writeDB(_0x5366cf);}});}catch(_0x9c1ff3){utils[_0xcbfc('0x21')](util[_0xcbfc('0x2')](_0xcbfc('0x26'),_0x19d2e[_0xcbfc('0x14')]),_0x9c1ff3);}};exports['agentconnect']=function(_0x2f14ff){try{if(agents[_0x2f14ff[_0xcbfc('0x11')]]){utils['debug'](util[_0xcbfc('0x2')]('[%s][agents][agentconnect]',_0x2f14ff[_0xcbfc('0x14')]),_0x2f14ff);utils[_0xcbfc('0x1')](util[_0xcbfc('0x2')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x2f14ff[_0xcbfc('0x14')],agents[_0x2f14ff['destuniqueid']]['membername'],_0x2f14ff[_0xcbfc('0x11')]));agents[_0x2f14ff[_0xcbfc('0x11')]][_0xcbfc('0x2a')]=utils[_0xcbfc('0x15')]();agents[_0x2f14ff[_0xcbfc('0x11')]][_0xcbfc('0x5')]=_0x2f14ff[_0xcbfc('0x5')];agents[_0x2f14ff[_0xcbfc('0x11')]]['connectedlinename']=_0x2f14ff[_0xcbfc('0x18')];agents[_0x2f14ff['destuniqueid']][_0xcbfc('0x1e')]=_0x2f14ff[_0xcbfc('0x1f')];agents[_0x2f14ff[_0xcbfc('0x11')]][_0xcbfc('0x16')]='connect';_['forIn'](agents,function(_0x236b66,_0x1c678b){if(_0x236b66[_0xcbfc('0x11')]!=_0x2f14ff[_0xcbfc('0x11')]&&_0x236b66[_0xcbfc('0x14')]==_0x2f14ff['uniqueid']){_0x236b66[_0xcbfc('0x29')]=0x0;_0x236b66[_0xcbfc('0x1e')]=_0x2f14ff[_0xcbfc('0x1f')];_0x236b66['agentringnoanswer']=!![];_0x236b66[_0xcbfc('0x28')]=utils[_0xcbfc('0x15')]();_0x236b66[_0xcbfc('0x16')]='answered_elsewhere';_0x236b66[_0xcbfc('0x1d')]=_0xcbfc('0x2b');_0x236b66[_0xcbfc('0x2c')]=_0x2f14ff[_0xcbfc('0x11')];_0x236b66[_0xcbfc('0x2d')]=_0x2f14ff[_0xcbfc('0x3')];writeDB(_0x236b66);}});}}catch(_0x1e14bb){utils['error'](util[_0xcbfc('0x2')](_0xcbfc('0x2e'),_0x2f14ff['uniqueid']),_0x1e14bb);}};exports[_0xcbfc('0xb')]=function(_0x50a01c){try{if(!_[_0xcbfc('0x1a')](agents[_0x50a01c[_0xcbfc('0x11')]])){utils[_0xcbfc('0x1b')](util[_0xcbfc('0x2')](_0xcbfc('0x2f'),_0x50a01c[_0xcbfc('0x14')]),_0x50a01c);utils['info'](util[_0xcbfc('0x2')](_0xcbfc('0x30'),_0x50a01c[_0xcbfc('0x14')],agents[_0x50a01c[_0xcbfc('0x11')]][_0xcbfc('0x3')],_0x50a01c[_0xcbfc('0x11')]));agents[_0x50a01c[_0xcbfc('0x11')]]['agentcomplete']=!![];agents[_0x50a01c[_0xcbfc('0x11')]][_0xcbfc('0x31')]=utils['now']();agents[_0x50a01c[_0xcbfc('0x11')]][_0xcbfc('0x29')]=utils[_0xcbfc('0x32')](agents[_0x50a01c['destuniqueid']][_0xcbfc('0x31')],agents[_0x50a01c[_0xcbfc('0x11')]][_0xcbfc('0x2a')]);agents[_0x50a01c[_0xcbfc('0x11')]][_0xcbfc('0x1d')]=_0x50a01c[_0xcbfc('0x1d')];agents[_0x50a01c[_0xcbfc('0x11')]]['lastevent']='complete';writeDB(agents[_0x50a01c[_0xcbfc('0x11')]]);}}catch(_0x94398c){utils[_0xcbfc('0x21')](util[_0xcbfc('0x2')]('[%s][agents][agentcomplete]',_0x50a01c['uniqueid']),_0x94398c);}};exports[_0xcbfc('0x33')]=function(_0xe5c5ef){try{if(!_[_0xcbfc('0x1a')](agents[_0xe5c5ef['transfereruniqueid']])){utils[_0xcbfc('0x1b')](util[_0xcbfc('0x2')](_0xcbfc('0x34'),_0xe5c5ef['uniqueid']),_0xe5c5ef);utils[_0xcbfc('0x1')](util[_0xcbfc('0x2')](_0xcbfc('0x35'),_0xe5c5ef[_0xcbfc('0x14')],agents[_0xe5c5ef[_0xcbfc('0x36')]][_0xcbfc('0x3')],agents[_0xe5c5ef[_0xcbfc('0x36')]][_0xcbfc('0x14')]));agents[_0xe5c5ef[_0xcbfc('0x36')]][_0xcbfc('0x37')]=!![];agents[_0xe5c5ef['transfereruniqueid']][_0xcbfc('0x38')]=_0xcbfc('0x39');agents[_0xe5c5ef[_0xcbfc('0x36')]]['transferexten']=_0xe5c5ef[_0xcbfc('0x3a')];agents[_0xe5c5ef[_0xcbfc('0x36')]]['transferuniqueid']=agents[_0xe5c5ef[_0xcbfc('0x36')]][_0xcbfc('0x14')];}}catch(_0x38db76){utils[_0xcbfc('0x21')](util['format'](_0xcbfc('0x34'),_0xe5c5ef[_0xcbfc('0x14')]),_0x38db76);}};exports['attendedtransfer']=function(_0x2fe240){try{utils[_0xcbfc('0x1b')](util[_0xcbfc('0x2')](_0xcbfc('0x3b'),_0x2fe240[_0xcbfc('0x3c')]),_0x2fe240);if(_0x2fe240[_0xcbfc('0x3c')]==_0x2fe240[_0xcbfc('0x3d')]){if(!_[_0xcbfc('0x1a')](agents[_0x2fe240[_0xcbfc('0x3e')]])){utils[_0xcbfc('0x1')](util['format'](_0xcbfc('0x3f'),_0x2fe240['origtransfereruniqueid'],agents[_0x2fe240['secondtransfereruniqueid']]['membername']));agents[_0x2fe240[_0xcbfc('0x3e')]][_0xcbfc('0x37')]=!![];agents[_0x2fe240[_0xcbfc('0x3e')]][_0xcbfc('0x38')]=_0xcbfc('0x40');agents[_0x2fe240[_0xcbfc('0x3e')]][_0xcbfc('0x41')]=_0x2fe240[_0xcbfc('0x42')];agents[_0x2fe240['secondtransfereruniqueid']][_0xcbfc('0x43')]=_0x2fe240[_0xcbfc('0x3c')];}if(_0x2fe240[_0xcbfc('0x44')]&&agents[_0x2fe240['transfereeuniqueid']]){agents[_0x2fe240[_0xcbfc('0x44')]][_0xcbfc('0x45')]=0x1;transfers[_0x2fe240[_0xcbfc('0x44')]]=_[_0xcbfc('0x46')](agents[_0x2fe240[_0xcbfc('0x44')]]);transfers[_0x2fe240[_0xcbfc('0x44')]][_0xcbfc('0x47')]=agents[_0x2fe240['secondtransfereruniqueid']][_0xcbfc('0x47')];transfers[_0x2fe240['transfereeuniqueid']][_0xcbfc('0x48')]=agents[_0x2fe240[_0xcbfc('0x3e')]]['calleridname'];transfers[_0x2fe240[_0xcbfc('0x44')]]['agentcalledAt']=utils[_0xcbfc('0x15')]();transfers[_0x2fe240[_0xcbfc('0x44')]][_0xcbfc('0x2a')]=utils[_0xcbfc('0x15')]();transfers[_0x2fe240[_0xcbfc('0x44')]][_0xcbfc('0x1e')]=0x0;transfers[_0x2fe240['transfereeuniqueid']][_0xcbfc('0x45')]=0x2;}}else if(_0x2fe240[_0xcbfc('0x3e')]==_0x2fe240['secondtransfererlinkedid']){if(!_[_0xcbfc('0x1a')](agents[_0x2fe240[_0xcbfc('0x3c')]])){utils[_0xcbfc('0x1')](util[_0xcbfc('0x2')](_0xcbfc('0x3f'),_0x2fe240[_0xcbfc('0x3c')],agents[_0x2fe240[_0xcbfc('0x3c')]][_0xcbfc('0x3')]));agents[_0x2fe240['origtransfereruniqueid']][_0xcbfc('0x37')]=!![];agents[_0x2fe240[_0xcbfc('0x3c')]][_0xcbfc('0x38')]=_0xcbfc('0x40');agents[_0x2fe240[_0xcbfc('0x3c')]][_0xcbfc('0x41')]=_0x2fe240[_0xcbfc('0x49')];agents[_0x2fe240[_0xcbfc('0x3c')]][_0xcbfc('0x43')]=_0x2fe240[_0xcbfc('0x3e')];}if(_0x2fe240['transfertargetuniqueid']&&agents[_0x2fe240[_0xcbfc('0x4a')]]){agents[_0x2fe240[_0xcbfc('0x4a')]]['agententerreason']=0x1;transfers[_0x2fe240[_0xcbfc('0x4a')]]=_['clone'](agents[_0x2fe240['transfertargetuniqueid']]);transfers[_0x2fe240[_0xcbfc('0x4a')]][_0xcbfc('0x47')]=agents[_0x2fe240[_0xcbfc('0x3c')]][_0xcbfc('0x47')];transfers[_0x2fe240[_0xcbfc('0x4a')]]['calleridname']=agents[_0x2fe240['origtransfereruniqueid']][_0xcbfc('0x48')];transfers[_0x2fe240[_0xcbfc('0x4a')]][_0xcbfc('0x4b')]=utils[_0xcbfc('0x15')]();transfers[_0x2fe240[_0xcbfc('0x4a')]]['agentconnectAt']=utils[_0xcbfc('0x15')]();transfers[_0x2fe240[_0xcbfc('0x4a')]][_0xcbfc('0x1e')]=0x0;transfers[_0x2fe240['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0x4c3d4d){utils[_0xcbfc('0x21')](util['format']('[%s][agents][attendedtransfer]',_0x2fe240[_0xcbfc('0x3c')]),_0x4c3d4d);}};exports['hangup']=function(_0x99068f){try{utils[_0xcbfc('0x1b')](util[_0xcbfc('0x2')](_0xcbfc('0x4c'),_0x99068f[_0xcbfc('0x14')]),_0x99068f);if(agents[_0x99068f[_0xcbfc('0x14')]]&&agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x1d')]===_0xcbfc('0x1c')){if(_0x99068f['cause']==='21'){agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x1d')]=_0xcbfc('0x4d');agents[_0x99068f['uniqueid']][_0xcbfc('0x16')]=_0xcbfc('0x4d');}utils[_0xcbfc('0x1')](util[_0xcbfc('0x2')](_0xcbfc('0x4e'),_0x99068f[_0xcbfc('0x14')],agents[_0x99068f[_0xcbfc('0x14')]]['membername'],agents[_0x99068f[_0xcbfc('0x14')]]['reason'],agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x16')]));writeDB(agents[_0x99068f[_0xcbfc('0x14')]]);var _0x51019a=unanswered[_0xcbfc('0x4f')](_0x99068f['uniqueid']);if(_0x51019a>-0x1){unanswered[_0xcbfc('0x50')](_0x51019a,0x1);}}if(transfers[_0x99068f[_0xcbfc('0x14')]]){transfers[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0xb')]=!![];transfers[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x31')]=utils[_0xcbfc('0x15')]();transfers[_0x99068f['uniqueid']][_0xcbfc('0x29')]=utils[_0xcbfc('0x32')](transfers[_0x99068f[_0xcbfc('0x14')]]['agentcompleteAt'],transfers[_0x99068f[_0xcbfc('0x14')]]['agentconnectAt']);transfers[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x1d')]=_0xcbfc('0x51');transfers[_0x99068f['uniqueid']][_0xcbfc('0x16')]=_0xcbfc('0x52');utils['info'](util[_0xcbfc('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x99068f[_0xcbfc('0x14')],transfers[_0x99068f['uniqueid']][_0xcbfc('0x3')],transfers[_0x99068f[_0xcbfc('0x14')]]['reason'],transfers[_0x99068f[_0xcbfc('0x14')]]['lastevent']));writeDB(transfers[_0x99068f[_0xcbfc('0x14')]],!![]);}if(agents[_0x99068f[_0xcbfc('0x14')]]&&agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x2a')]){agents[_0x99068f['uniqueid']][_0xcbfc('0xb')]=!![];agents[_0x99068f['uniqueid']][_0xcbfc('0x31')]=utils[_0xcbfc('0x15')]();agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x29')]=utils[_0xcbfc('0x32')](agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x31')],agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x2a')]);agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x1d')]=agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x37')]?_0xcbfc('0x37'):_0xcbfc('0x51');agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x16')]='complete';utils[_0xcbfc('0x1')](util['format'](_0xcbfc('0x4e'),_0x99068f['uniqueid'],agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x3')],agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x1d')],agents[_0x99068f[_0xcbfc('0x14')]][_0xcbfc('0x16')]));writeDB(agents[_0x99068f[_0xcbfc('0x14')]]);}}catch(_0x4f38cb){utils[_0xcbfc('0x21')](util['format'](_0xcbfc('0x4c'),_0x99068f[_0xcbfc('0x14')]),_0x4f38cb);}};