server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc7a3=['lastevent','getVoiceQueueByName','then','type','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','now','connectedlinenum','stack','agentringnoanswer','isNil','agentringnoanswerAt','rejected','reason','holdtime','ringtime','talktime','error','queuecallerabandon','forIn','uniqueid','abandoned','agentconnect','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','agentcompleteAt','diffTime','complete','transfereruniqueid','transfertype','blind','transferexten','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfer','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','calleridname','agentcalledAt','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','agent','util','./utils','clone','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','channel','queue','membername','calleridnum'];(function(_0x20ea26,_0x5512f8){var _0xcbc4d7=function(_0x160a5d){while(--_0x160a5d){_0x20ea26['push'](_0x20ea26['shift']());}};_0xcbc4d7(++_0x5512f8);}(_0xc7a3,0xbd));var _0x3c7a=function(_0xa6a7e7,_0x31326a){_0xa6a7e7=_0xa6a7e7-0x0;var _0x5d8892=_0xc7a3[_0xa6a7e7];return _0x5d8892;};'use strict';var _=require('lodash');var util=require(_0x3c7a('0x0'));var utils=require(_0x3c7a('0x1'));var agents={};var transfers={};function writeDB(_0x73d51f,_0x12f959){var _0x283aed=_[_0x3c7a('0x2')](_0x73d51f);utils['info'](util[_0x3c7a('0x3')](_0x3c7a('0x4'),_0x283aed['uniqueid'],_0x283aed[_0x3c7a('0x5')],_0x283aed[_0x3c7a('0x6')],_0x283aed[_0x3c7a('0x7')],_0x283aed['interface'],_0x283aed[_0x3c7a('0x8')],_0x283aed['connectedlinenum'],_0x283aed[_0x3c7a('0x9')]));if(_0x283aed['queue']){utils[_0x3c7a('0xa')](_0x283aed[_0x3c7a('0x6')])[_0x3c7a('0xb')](function(_0x5902a0){if(_0x5902a0){_0x283aed[_0x3c7a('0xc')]=_0x5902a0[_0x3c7a('0xc')];_0x283aed['agentacw']=_0x283aed[_0x3c7a('0xd')]?_0x5902a0['acw']:![];_0x283aed[_0x3c7a('0xe')]=_0x283aed['agentacw']?_0x5902a0[_0x3c7a('0xf')]:0x0;}utils[_0x3c7a('0x10')](_0x3c7a('0x11'),_0x283aed);});}else{utils[_0x3c7a('0x10')](_0x3c7a('0x11'),_0x283aed);}if(_0x12f959){delete transfers[_0x283aed['uniqueid']];}else{delete agents[_0x283aed[_0x3c7a('0x12')]];}}exports[_0x3c7a('0x13')]=function(_0x4103db){try{agents[_0x4103db[_0x3c7a('0x12')]]=_0x4103db;agents[_0x4103db[_0x3c7a('0x12')]]['agentcalledAt']=utils[_0x3c7a('0x14')]();agents[_0x4103db[_0x3c7a('0x12')]]['lastevent']='called';agents[_0x4103db[_0x3c7a('0x12')]][_0x3c7a('0x15')]=null;agents[_0x4103db[_0x3c7a('0x12')]]['connectedlinename']=null;}catch(_0x1bae30){utils['error'](_0x1bae30[_0x3c7a('0x16')]);}};exports[_0x3c7a('0x17')]=function(_0x36e8c2){try{if(!_[_0x3c7a('0x18')](agents[_0x36e8c2[_0x3c7a('0x12')]])){agents[_0x36e8c2[_0x3c7a('0x12')]]['agentringnoanswer']=!![];agents[_0x36e8c2[_0x3c7a('0x12')]][_0x3c7a('0x19')]=utils[_0x3c7a('0x14')]();agents[_0x36e8c2[_0x3c7a('0x12')]][_0x3c7a('0x9')]=_0x3c7a('0x1a');agents[_0x36e8c2[_0x3c7a('0x12')]][_0x3c7a('0x1b')]=_0x3c7a('0x1a');agents[_0x36e8c2['destuniqueid']][_0x3c7a('0x1c')]=_0x36e8c2['ringtime']?parseInt(_0x36e8c2[_0x3c7a('0x1d')])/0x3e8:0x0;agents[_0x36e8c2['destuniqueid']][_0x3c7a('0x1e')]=0x0;writeDB(agents[_0x36e8c2[_0x3c7a('0x12')]]);}}catch(_0x3a5d20){utils[_0x3c7a('0x1f')](_0x3a5d20[_0x3c7a('0x16')]);}};exports[_0x3c7a('0x20')]=function(_0x8251d4){try{_[_0x3c7a('0x21')](agents,function(_0x193d48,_0x42bcbe){if(_0x193d48[_0x3c7a('0x22')]==_0x8251d4[_0x3c7a('0x22')]){_0x193d48['agentringnoanswer']=!![];_0x193d48[_0x3c7a('0x19')]=utils[_0x3c7a('0x14')]();_0x193d48[_0x3c7a('0x9')]=_0x3c7a('0x23');_0x193d48[_0x3c7a('0x1b')]=_0x3c7a('0x23');_0x193d48[_0x3c7a('0x1c')]=_0x8251d4[_0x3c7a('0x1c')];_0x193d48['talktime']=0x0;writeDB(_0x193d48);}});}catch(_0x33b72d){utils[_0x3c7a('0x1f')](_0x33b72d[_0x3c7a('0x16')]);}};exports[_0x3c7a('0x24')]=function(_0x33065b){try{if(agents[_0x33065b[_0x3c7a('0x12')]]){agents[_0x33065b[_0x3c7a('0x12')]][_0x3c7a('0x25')]=utils[_0x3c7a('0x14')]();agents[_0x33065b[_0x3c7a('0x12')]][_0x3c7a('0x15')]=_0x33065b[_0x3c7a('0x15')];agents[_0x33065b[_0x3c7a('0x12')]][_0x3c7a('0x26')]=_0x33065b[_0x3c7a('0x26')];agents[_0x33065b[_0x3c7a('0x12')]][_0x3c7a('0x1c')]=_0x33065b[_0x3c7a('0x1d')];agents[_0x33065b[_0x3c7a('0x12')]][_0x3c7a('0x9')]=_0x3c7a('0x27');_[_0x3c7a('0x21')](agents,function(_0x5dab5f,_0x48bbd8){if(_0x5dab5f['destuniqueid']!=_0x33065b['destuniqueid']&&_0x5dab5f[_0x3c7a('0x22')]==_0x33065b[_0x3c7a('0x22')]){_0x5dab5f[_0x3c7a('0x1e')]=0x0;_0x5dab5f[_0x3c7a('0x1c')]=_0x33065b[_0x3c7a('0x1d')];_0x5dab5f[_0x3c7a('0x17')]=!![];_0x5dab5f[_0x3c7a('0x19')]=utils[_0x3c7a('0x14')]();_0x5dab5f[_0x3c7a('0x9')]=_0x3c7a('0x28');_0x5dab5f[_0x3c7a('0x1b')]=_0x3c7a('0x28');_0x5dab5f[_0x3c7a('0x29')]=_0x33065b[_0x3c7a('0x12')];_0x5dab5f['answeredelsewheremembername']=_0x33065b[_0x3c7a('0x7')];writeDB(_0x5dab5f);}});}}catch(_0x3791f2){utils['error'](_0x3791f2[_0x3c7a('0x16')]);}};exports['agentcomplete']=function(_0x471f26){try{if(!_[_0x3c7a('0x18')](agents[_0x471f26['destuniqueid']])){agents[_0x471f26[_0x3c7a('0x12')]][_0x3c7a('0xd')]=!![];agents[_0x471f26[_0x3c7a('0x12')]][_0x3c7a('0x2a')]=utils[_0x3c7a('0x14')]();agents[_0x471f26[_0x3c7a('0x12')]][_0x3c7a('0x1e')]=utils[_0x3c7a('0x2b')](agents[_0x471f26[_0x3c7a('0x12')]][_0x3c7a('0x2a')],agents[_0x471f26['destuniqueid']][_0x3c7a('0x25')]);agents[_0x471f26[_0x3c7a('0x12')]][_0x3c7a('0x1b')]=_0x471f26[_0x3c7a('0x1b')];agents[_0x471f26[_0x3c7a('0x12')]][_0x3c7a('0x9')]=_0x3c7a('0x2c');writeDB(agents[_0x471f26[_0x3c7a('0x12')]]);}}catch(_0x58ba0a){utils[_0x3c7a('0x1f')](_0x58ba0a[_0x3c7a('0x16')]);}};exports['blindtransfer']=function(_0x442087){try{if(!_['isNil'](agents[_0x442087['transfereruniqueid']])){agents[_0x442087['transfereruniqueid']]['transfer']=!![];agents[_0x442087[_0x3c7a('0x2d')]][_0x3c7a('0x2e')]=_0x3c7a('0x2f');agents[_0x442087['transfereruniqueid']][_0x3c7a('0x30')]=_0x442087[_0x3c7a('0x31')];agents[_0x442087['transfereruniqueid']]['transferuniqueid']=agents[_0x442087['transfereruniqueid']][_0x3c7a('0x22')];}}catch(_0x15d7fe){utils[_0x3c7a('0x1f')](_0x15d7fe[_0x3c7a('0x16')]);}};exports[_0x3c7a('0x32')]=function(_0x3e6a70){try{if(_0x3e6a70[_0x3c7a('0x33')]==_0x3e6a70[_0x3c7a('0x34')]){if(!_[_0x3c7a('0x18')](agents[_0x3e6a70[_0x3c7a('0x35')]])){agents[_0x3e6a70[_0x3c7a('0x35')]][_0x3c7a('0x36')]=!![];agents[_0x3e6a70[_0x3c7a('0x35')]][_0x3c7a('0x2e')]=_0x3c7a('0x37');agents[_0x3e6a70['secondtransfereruniqueid']][_0x3c7a('0x30')]=_0x3e6a70[_0x3c7a('0x38')];agents[_0x3e6a70['secondtransfereruniqueid']]['transferuniqueid']=_0x3e6a70['origtransfereruniqueid'];}if(_0x3e6a70[_0x3c7a('0x39')]&&agents[_0x3e6a70[_0x3c7a('0x39')]]){agents[_0x3e6a70[_0x3c7a('0x39')]][_0x3c7a('0x3a')]=0x1;transfers[_0x3e6a70[_0x3c7a('0x39')]]=_[_0x3c7a('0x2')](agents[_0x3e6a70[_0x3c7a('0x39')]]);transfers[_0x3e6a70[_0x3c7a('0x39')]][_0x3c7a('0x8')]=agents[_0x3e6a70[_0x3c7a('0x35')]][_0x3c7a('0x8')];transfers[_0x3e6a70['transfereeuniqueid']]['calleridname']=agents[_0x3e6a70['secondtransfereruniqueid']][_0x3c7a('0x3b')];transfers[_0x3e6a70[_0x3c7a('0x39')]][_0x3c7a('0x3c')]=utils[_0x3c7a('0x14')]();transfers[_0x3e6a70[_0x3c7a('0x39')]]['agentconnectAt']=utils[_0x3c7a('0x14')]();transfers[_0x3e6a70[_0x3c7a('0x39')]][_0x3c7a('0x1c')]=0x0;transfers[_0x3e6a70[_0x3c7a('0x39')]][_0x3c7a('0x3a')]=0x2;}}else if(_0x3e6a70[_0x3c7a('0x35')]==_0x3e6a70[_0x3c7a('0x3d')]){if(!_['isNil'](agents[_0x3e6a70['origtransfereruniqueid']])){agents[_0x3e6a70[_0x3c7a('0x33')]][_0x3c7a('0x36')]=!![];agents[_0x3e6a70[_0x3c7a('0x33')]][_0x3c7a('0x2e')]=_0x3c7a('0x37');agents[_0x3e6a70[_0x3c7a('0x33')]]['transferexten']=_0x3e6a70[_0x3c7a('0x3e')];agents[_0x3e6a70['origtransfereruniqueid']]['transferuniqueid']=_0x3e6a70[_0x3c7a('0x35')];}if(_0x3e6a70[_0x3c7a('0x3f')]&&agents[_0x3e6a70[_0x3c7a('0x3f')]]){agents[_0x3e6a70['transfertargetuniqueid']]['agententerreason']=0x1;transfers[_0x3e6a70['transfertargetuniqueid']]=_['clone'](agents[_0x3e6a70[_0x3c7a('0x3f')]]);transfers[_0x3e6a70[_0x3c7a('0x3f')]][_0x3c7a('0x8')]=agents[_0x3e6a70[_0x3c7a('0x33')]][_0x3c7a('0x8')];transfers[_0x3e6a70[_0x3c7a('0x3f')]][_0x3c7a('0x3b')]=agents[_0x3e6a70[_0x3c7a('0x33')]][_0x3c7a('0x3b')];transfers[_0x3e6a70[_0x3c7a('0x3f')]][_0x3c7a('0x3c')]=utils[_0x3c7a('0x14')]();transfers[_0x3e6a70[_0x3c7a('0x3f')]][_0x3c7a('0x25')]=utils[_0x3c7a('0x14')]();transfers[_0x3e6a70['transfertargetuniqueid']]['holdtime']=0x0;transfers[_0x3e6a70['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0x4a772a){utils[_0x3c7a('0x1f')](_0x4a772a['stack']);}};exports[_0x3c7a('0x40')]=function(_0x368ce3){try{if(transfers[_0x368ce3['uniqueid']]){transfers[_0x368ce3[_0x3c7a('0x22')]]['agentcomplete']=!![];transfers[_0x368ce3['uniqueid']][_0x3c7a('0x2a')]=utils[_0x3c7a('0x14')]();transfers[_0x368ce3[_0x3c7a('0x22')]]['talktime']=utils[_0x3c7a('0x2b')](transfers[_0x368ce3['uniqueid']][_0x3c7a('0x2a')],transfers[_0x368ce3['uniqueid']][_0x3c7a('0x25')]);transfers[_0x368ce3[_0x3c7a('0x22')]]['reason']=_0x3c7a('0x41');transfers[_0x368ce3[_0x3c7a('0x22')]][_0x3c7a('0x9')]=_0x3c7a('0x2c');writeDB(transfers[_0x368ce3[_0x3c7a('0x22')]],!![]);}if(agents[_0x368ce3[_0x3c7a('0x22')]]&&agents[_0x368ce3[_0x3c7a('0x22')]]['agentconnectAt']){agents[_0x368ce3[_0x3c7a('0x22')]][_0x3c7a('0xd')]=!![];agents[_0x368ce3['uniqueid']][_0x3c7a('0x2a')]=utils['now']();agents[_0x368ce3[_0x3c7a('0x22')]][_0x3c7a('0x1e')]=utils['diffTime'](agents[_0x368ce3['uniqueid']][_0x3c7a('0x2a')],agents[_0x368ce3[_0x3c7a('0x22')]]['agentconnectAt']);agents[_0x368ce3[_0x3c7a('0x22')]][_0x3c7a('0x1b')]=agents[_0x368ce3[_0x3c7a('0x22')]][_0x3c7a('0x36')]?'transfer':_0x3c7a('0x41');agents[_0x368ce3['uniqueid']][_0x3c7a('0x9')]=_0x3c7a('0x2c');writeDB(agents[_0x368ce3['uniqueid']]);}}catch(_0x4a4483){utils['error'](_0x4a4483[_0x3c7a('0x16')]);}};