server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe3af=['agentconnect','agentconnectAt','connect','forIn','answered_elsewhere','answeredelsewheredestinationuniqueid','agentcomplete','agentcompleteAt','complete','blindtransfer','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','transfertargetuniqueid','hangup','rejected','indexOf','splice','agent','diffTime','lodash','util','./utils','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','type','agentacw','acw','acwtime','acwTimeout','request','destuniqueid','agentcalledAt','now','called','connectedlinename','error','agentringnoanswer','isNil','agentringnoanswerAt','holdtime','ringtime','talktime','push','queuecallerabandon','includes','abandoned','reason','stack'];(function(_0x2bf8ac,_0x4226be){var _0x3ef094=function(_0x3a5ec0){while(--_0x3a5ec0){_0x2bf8ac['push'](_0x2bf8ac['shift']());}};_0x3ef094(++_0x4226be);}(_0xe3af,0x18f));var _0xfe3a=function(_0x5c620a,_0x200a52){_0x5c620a=_0x5c620a-0x0;var _0x5e6424=_0xe3af[_0x5c620a];return _0x5e6424;};'use strict';var _=require(_0xfe3a('0x0'));var util=require(_0xfe3a('0x1'));var utils=require(_0xfe3a('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1d4a21,_0x4f2e90){utils[_0xfe3a('0x3')](util[_0xfe3a('0x4')](_0xfe3a('0x5'),_0x1d4a21[_0xfe3a('0x6')],_0x1d4a21[_0xfe3a('0x7')],_0x1d4a21[_0xfe3a('0x8')],_0x1d4a21[_0xfe3a('0x9')],_0x1d4a21[_0xfe3a('0xa')],_0x1d4a21[_0xfe3a('0xb')],_0x1d4a21[_0xfe3a('0xc')],_0x1d4a21[_0xfe3a('0xd')]));if(_0x1d4a21[_0xfe3a('0x8')]){utils[_0xfe3a('0xe')](_0x1d4a21[_0xfe3a('0x8')])['then'](function(_0x5cca23){if(_0x5cca23){_0x1d4a21['type']=_0x5cca23[_0xfe3a('0xf')];_0x1d4a21[_0xfe3a('0x10')]=_0x1d4a21['agentcomplete']?_0x5cca23[_0xfe3a('0x11')]:![];_0x1d4a21[_0xfe3a('0x12')]=_0x1d4a21[_0xfe3a('0x10')]?_0x5cca23[_0xfe3a('0x13')]:0x0;}utils[_0xfe3a('0x14')]('CreateVoiceAgentReport',_0x1d4a21);});}else{utils['request']('CreateVoiceAgentReport',_0x1d4a21);}if(_0x4f2e90){delete transfers[_0x1d4a21[_0xfe3a('0x6')]];}else{delete agents[_0x1d4a21['destuniqueid']];}}exports['agentcalled']=function(_0x205994){try{agents[_0x205994[_0xfe3a('0x15')]]=_0x205994;agents[_0x205994[_0xfe3a('0x15')]][_0xfe3a('0x16')]=utils[_0xfe3a('0x17')]();agents[_0x205994[_0xfe3a('0x15')]][_0xfe3a('0xd')]=_0xfe3a('0x18');agents[_0x205994[_0xfe3a('0x15')]][_0xfe3a('0xc')]=null;agents[_0x205994[_0xfe3a('0x15')]][_0xfe3a('0x19')]=null;}catch(_0x5562e9){utils[_0xfe3a('0x1a')](_0x5562e9['stack']);}};exports[_0xfe3a('0x1b')]=function(_0x5ef1dc){try{if(!_[_0xfe3a('0x1c')](agents[_0x5ef1dc[_0xfe3a('0x15')]])){agents[_0x5ef1dc[_0xfe3a('0x15')]][_0xfe3a('0x1b')]=!![];agents[_0x5ef1dc['destuniqueid']][_0xfe3a('0x1d')]=utils[_0xfe3a('0x17')]();agents[_0x5ef1dc[_0xfe3a('0x15')]][_0xfe3a('0xd')]='timeout';agents[_0x5ef1dc[_0xfe3a('0x15')]]['reason']='timeout';agents[_0x5ef1dc[_0xfe3a('0x15')]][_0xfe3a('0x1e')]=_0x5ef1dc[_0xfe3a('0x1f')]?parseInt(_0x5ef1dc['ringtime'])/0x3e8:0x0;agents[_0x5ef1dc['destuniqueid']][_0xfe3a('0x20')]=0x0;unanswered[_0xfe3a('0x21')](_0x5ef1dc[_0xfe3a('0x15')]);}}catch(_0x2bae96){utils[_0xfe3a('0x1a')](_0x2bae96['stack']);}};exports[_0xfe3a('0x22')]=function(_0xdbf987){try{_['forIn'](agents,function(_0x4ee22a,_0x3b5c00){if(_0x4ee22a[_0xfe3a('0x6')]==_0xdbf987['uniqueid']&&!_[_0xfe3a('0x23')](unanswered,_0x4ee22a[_0xfe3a('0x15')])){_0x4ee22a[_0xfe3a('0x1b')]=!![];_0x4ee22a[_0xfe3a('0x1d')]=utils[_0xfe3a('0x17')]();_0x4ee22a[_0xfe3a('0xd')]=_0xfe3a('0x24');_0x4ee22a[_0xfe3a('0x25')]=_0xfe3a('0x24');_0x4ee22a[_0xfe3a('0x1e')]=_0xdbf987[_0xfe3a('0x1e')];_0x4ee22a[_0xfe3a('0x20')]=0x0;writeDB(_0x4ee22a);}});}catch(_0x2a8c58){utils[_0xfe3a('0x1a')](_0x2a8c58[_0xfe3a('0x26')]);}};exports[_0xfe3a('0x27')]=function(_0x59c8d5){try{if(agents[_0x59c8d5[_0xfe3a('0x15')]]){agents[_0x59c8d5['destuniqueid']][_0xfe3a('0x28')]=utils[_0xfe3a('0x17')]();agents[_0x59c8d5[_0xfe3a('0x15')]][_0xfe3a('0xc')]=_0x59c8d5[_0xfe3a('0xc')];agents[_0x59c8d5['destuniqueid']]['connectedlinename']=_0x59c8d5[_0xfe3a('0x19')];agents[_0x59c8d5[_0xfe3a('0x15')]][_0xfe3a('0x1e')]=_0x59c8d5[_0xfe3a('0x1f')];agents[_0x59c8d5['destuniqueid']][_0xfe3a('0xd')]=_0xfe3a('0x29');_[_0xfe3a('0x2a')](agents,function(_0x4ad480,_0x29f645){if(_0x4ad480[_0xfe3a('0x15')]!=_0x59c8d5['destuniqueid']&&_0x4ad480[_0xfe3a('0x6')]==_0x59c8d5['uniqueid']){_0x4ad480['talktime']=0x0;_0x4ad480[_0xfe3a('0x1e')]=_0x59c8d5[_0xfe3a('0x1f')];_0x4ad480[_0xfe3a('0x1b')]=!![];_0x4ad480[_0xfe3a('0x1d')]=utils[_0xfe3a('0x17')]();_0x4ad480[_0xfe3a('0xd')]=_0xfe3a('0x2b');_0x4ad480[_0xfe3a('0x25')]=_0xfe3a('0x2b');_0x4ad480[_0xfe3a('0x2c')]=_0x59c8d5[_0xfe3a('0x15')];_0x4ad480['answeredelsewheremembername']=_0x59c8d5[_0xfe3a('0x9')];writeDB(_0x4ad480);}});}}catch(_0x1d3860){utils[_0xfe3a('0x1a')](_0x1d3860[_0xfe3a('0x26')]);}};exports['agentcomplete']=function(_0x2d72fc){try{if(!_[_0xfe3a('0x1c')](agents[_0x2d72fc['destuniqueid']])){agents[_0x2d72fc['destuniqueid']][_0xfe3a('0x2d')]=!![];agents[_0x2d72fc[_0xfe3a('0x15')]]['agentcompleteAt']=utils[_0xfe3a('0x17')]();agents[_0x2d72fc[_0xfe3a('0x15')]][_0xfe3a('0x20')]=utils['diffTime'](agents[_0x2d72fc[_0xfe3a('0x15')]][_0xfe3a('0x2e')],agents[_0x2d72fc['destuniqueid']][_0xfe3a('0x28')]);agents[_0x2d72fc['destuniqueid']][_0xfe3a('0x25')]=_0x2d72fc[_0xfe3a('0x25')];agents[_0x2d72fc['destuniqueid']]['lastevent']=_0xfe3a('0x2f');writeDB(agents[_0x2d72fc[_0xfe3a('0x15')]]);}}catch(_0x1748fe){utils[_0xfe3a('0x1a')](_0x1748fe[_0xfe3a('0x26')]);}};exports[_0xfe3a('0x30')]=function(_0x15b42c){try{if(!_[_0xfe3a('0x1c')](agents[_0x15b42c[_0xfe3a('0x31')]])){agents[_0x15b42c[_0xfe3a('0x31')]][_0xfe3a('0x32')]=!![];agents[_0x15b42c[_0xfe3a('0x31')]][_0xfe3a('0x33')]=_0xfe3a('0x34');agents[_0x15b42c[_0xfe3a('0x31')]][_0xfe3a('0x35')]=_0x15b42c[_0xfe3a('0x36')];agents[_0x15b42c['transfereruniqueid']][_0xfe3a('0x37')]=agents[_0x15b42c[_0xfe3a('0x31')]][_0xfe3a('0x6')];}}catch(_0x10e8ee){utils[_0xfe3a('0x1a')](_0x10e8ee[_0xfe3a('0x26')]);}};exports[_0xfe3a('0x38')]=function(_0x1f3e64){try{if(_0x1f3e64[_0xfe3a('0x39')]==_0x1f3e64['origtransfererlinkedid']){if(!_[_0xfe3a('0x1c')](agents[_0x1f3e64['secondtransfereruniqueid']])){agents[_0x1f3e64[_0xfe3a('0x3a')]][_0xfe3a('0x32')]=!![];agents[_0x1f3e64[_0xfe3a('0x3a')]][_0xfe3a('0x33')]=_0xfe3a('0x3b');agents[_0x1f3e64[_0xfe3a('0x3a')]][_0xfe3a('0x35')]=_0x1f3e64[_0xfe3a('0x3c')];agents[_0x1f3e64['secondtransfereruniqueid']]['transferuniqueid']=_0x1f3e64[_0xfe3a('0x39')];}if(_0x1f3e64[_0xfe3a('0x3d')]&&agents[_0x1f3e64[_0xfe3a('0x3d')]]){agents[_0x1f3e64[_0xfe3a('0x3d')]][_0xfe3a('0x3e')]=0x1;transfers[_0x1f3e64['transfereeuniqueid']]=_[_0xfe3a('0x3f')](agents[_0x1f3e64[_0xfe3a('0x3d')]]);transfers[_0x1f3e64['transfereeuniqueid']][_0xfe3a('0xb')]=agents[_0x1f3e64[_0xfe3a('0x3a')]][_0xfe3a('0xb')];transfers[_0x1f3e64[_0xfe3a('0x3d')]][_0xfe3a('0x40')]=agents[_0x1f3e64[_0xfe3a('0x3a')]][_0xfe3a('0x40')];transfers[_0x1f3e64[_0xfe3a('0x3d')]][_0xfe3a('0x16')]=utils['now']();transfers[_0x1f3e64[_0xfe3a('0x3d')]][_0xfe3a('0x28')]=utils['now']();transfers[_0x1f3e64[_0xfe3a('0x3d')]][_0xfe3a('0x1e')]=0x0;transfers[_0x1f3e64['transfereeuniqueid']][_0xfe3a('0x3e')]=0x2;}}else if(_0x1f3e64['secondtransfereruniqueid']==_0x1f3e64[_0xfe3a('0x41')]){if(!_['isNil'](agents[_0x1f3e64['origtransfereruniqueid']])){agents[_0x1f3e64[_0xfe3a('0x39')]][_0xfe3a('0x32')]=!![];agents[_0x1f3e64[_0xfe3a('0x39')]][_0xfe3a('0x33')]=_0xfe3a('0x3b');agents[_0x1f3e64[_0xfe3a('0x39')]][_0xfe3a('0x35')]=_0x1f3e64['secondtransfererexten'];agents[_0x1f3e64['origtransfereruniqueid']]['transferuniqueid']=_0x1f3e64['secondtransfereruniqueid'];}if(_0x1f3e64[_0xfe3a('0x42')]&&agents[_0x1f3e64[_0xfe3a('0x42')]]){agents[_0x1f3e64[_0xfe3a('0x42')]]['agententerreason']=0x1;transfers[_0x1f3e64[_0xfe3a('0x42')]]=_[_0xfe3a('0x3f')](agents[_0x1f3e64['transfertargetuniqueid']]);transfers[_0x1f3e64[_0xfe3a('0x42')]][_0xfe3a('0xb')]=agents[_0x1f3e64[_0xfe3a('0x39')]]['calleridnum'];transfers[_0x1f3e64[_0xfe3a('0x42')]][_0xfe3a('0x40')]=agents[_0x1f3e64[_0xfe3a('0x39')]]['calleridname'];transfers[_0x1f3e64[_0xfe3a('0x42')]][_0xfe3a('0x16')]=utils[_0xfe3a('0x17')]();transfers[_0x1f3e64[_0xfe3a('0x42')]][_0xfe3a('0x28')]=utils['now']();transfers[_0x1f3e64[_0xfe3a('0x42')]][_0xfe3a('0x1e')]=0x0;transfers[_0x1f3e64[_0xfe3a('0x42')]]['agententerreason']=0x2;}}}catch(_0x55ff18){utils[_0xfe3a('0x1a')](_0x55ff18[_0xfe3a('0x26')]);}};exports[_0xfe3a('0x43')]=function(_0xfc8587){try{if(agents[_0xfc8587['uniqueid']]&&agents[_0xfc8587[_0xfe3a('0x6')]]['reason']==='timeout'){if(_0xfc8587['cause']==='21'){agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x25')]=_0xfe3a('0x44');agents[_0xfc8587['uniqueid']][_0xfe3a('0xd')]='rejected';}writeDB(agents[_0xfc8587[_0xfe3a('0x6')]]);var _0x4935e8=unanswered[_0xfe3a('0x45')](_0xfc8587[_0xfe3a('0x6')]);if(_0x4935e8>-0x1)unanswered[_0xfe3a('0x46')](_0x4935e8,0x1);}if(transfers[_0xfc8587[_0xfe3a('0x6')]]){transfers[_0xfc8587['uniqueid']][_0xfe3a('0x2d')]=!![];transfers[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x2e')]=utils[_0xfe3a('0x17')]();transfers[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x20')]=utils['diffTime'](transfers[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x2e')],transfers[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x28')]);transfers[_0xfc8587['uniqueid']]['reason']=_0xfe3a('0x47');transfers[_0xfc8587[_0xfe3a('0x6')]]['lastevent']=_0xfe3a('0x2f');writeDB(transfers[_0xfc8587[_0xfe3a('0x6')]],!![]);}if(agents[_0xfc8587[_0xfe3a('0x6')]]&&agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x28')]){agents[_0xfc8587['uniqueid']][_0xfe3a('0x2d')]=!![];agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x2e')]=utils[_0xfe3a('0x17')]();agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x20')]=utils[_0xfe3a('0x48')](agents[_0xfc8587['uniqueid']][_0xfe3a('0x2e')],agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x28')]);agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x25')]=agents[_0xfc8587[_0xfe3a('0x6')]][_0xfe3a('0x32')]?'transfer':'agent';agents[_0xfc8587[_0xfe3a('0x6')]]['lastevent']=_0xfe3a('0x2f');writeDB(agents[_0xfc8587[_0xfe3a('0x6')]]);}}catch(_0x5b8216){utils[_0xfe3a('0x1a')](_0x5b8216[_0xfe3a('0x26')]);}};