server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x44a3=['agentacw','request','CreateVoiceAgentReport','agentcalled','debug','[%s][agents][agentcalled]','uniqueid','destuniqueid','agentcalledAt','now','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','forIn','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','[%s][agents][queuecallerabandon]','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','lastevent','answered_elsewhere','answeredelsewheredestinationuniqueid','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','agentcompleteAt','complete','blindtransfer','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','clone','calleridname','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','[%s][agents][hangup]','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','membername','interface','calleridnum','then','type','agentcomplete','acw'];(function(_0x441906,_0x10b76e){var _0x212ea4=function(_0x7ae94a){while(--_0x7ae94a){_0x441906['push'](_0x441906['shift']());}};_0x212ea4(++_0x10b76e);}(_0x44a3,0x1a9));var _0x344a=function(_0x1bd2a6,_0x45f0fc){_0x1bd2a6=_0x1bd2a6-0x0;var _0x525206=_0x44a3[_0x1bd2a6];return _0x525206;};'use strict';var _=require(_0x344a('0x0'));var util=require(_0x344a('0x1'));var utils=require(_0x344a('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x23cef2,_0xdffe0b){utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x5'),_0x23cef2['uniqueid'],_0x23cef2[_0x344a('0x6')],_0x23cef2[_0x344a('0x7')],_0x23cef2[_0x344a('0x8')],_0x23cef2[_0x344a('0x9')],_0x23cef2[_0x344a('0xa')],_0x23cef2['connectedlinenum'],_0x23cef2['lastevent']));if(_0x23cef2['queue']){utils['getVoiceQueueByName'](_0x23cef2[_0x344a('0x7')])[_0x344a('0xb')](function(_0x3c725e){if(_0x3c725e){_0x23cef2[_0x344a('0xc')]=_0x3c725e[_0x344a('0xc')];_0x23cef2['agentacw']=_0x23cef2[_0x344a('0xd')]?_0x3c725e[_0x344a('0xe')]:![];_0x23cef2['acwtime']=_0x23cef2[_0x344a('0xf')]?_0x3c725e['acwTimeout']:0x0;}utils[_0x344a('0x10')]('CreateVoiceAgentReport',_0x23cef2);});}else{utils[_0x344a('0x10')](_0x344a('0x11'),_0x23cef2);}if(_0xdffe0b){delete transfers[_0x23cef2['uniqueid']];}else{delete agents[_0x23cef2['destuniqueid']];}}exports[_0x344a('0x12')]=function(_0x2ad7eb){try{utils[_0x344a('0x13')](util[_0x344a('0x4')](_0x344a('0x14'),_0x2ad7eb[_0x344a('0x15')]),_0x2ad7eb);agents[_0x2ad7eb['destuniqueid']]=_0x2ad7eb;agents[_0x2ad7eb[_0x344a('0x16')]][_0x344a('0x17')]=utils[_0x344a('0x18')]();agents[_0x2ad7eb[_0x344a('0x16')]]['lastevent']='called';agents[_0x2ad7eb[_0x344a('0x16')]][_0x344a('0x19')]=null;agents[_0x2ad7eb[_0x344a('0x16')]][_0x344a('0x1a')]=null;utils['info'](util[_0x344a('0x4')](_0x344a('0x1b'),_0x2ad7eb['uniqueid'],agents[_0x2ad7eb[_0x344a('0x16')]][_0x344a('0x8')],_0x2ad7eb[_0x344a('0x16')]));}catch(_0x45a827){utils[_0x344a('0x1c')](util[_0x344a('0x4')](_0x344a('0x14'),_0x2ad7eb[_0x344a('0x15')]),_0x45a827);}};exports[_0x344a('0x1d')]=function(_0x450922){try{if(!_['isNil'](agents[_0x450922[_0x344a('0x16')]])){utils[_0x344a('0x13')](util[_0x344a('0x4')](_0x344a('0x1e'),_0x450922[_0x344a('0x15')]),_0x450922);utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x1f'),_0x450922[_0x344a('0x15')],agents[_0x450922[_0x344a('0x16')]][_0x344a('0x8')],_0x450922[_0x344a('0x16')]));agents[_0x450922[_0x344a('0x16')]][_0x344a('0x1d')]=!![];agents[_0x450922['destuniqueid']][_0x344a('0x20')]=utils['now']();agents[_0x450922[_0x344a('0x16')]]['lastevent']=_0x344a('0x21');agents[_0x450922[_0x344a('0x16')]][_0x344a('0x22')]=_0x344a('0x21');agents[_0x450922[_0x344a('0x16')]][_0x344a('0x23')]=_0x450922[_0x344a('0x24')]?parseInt(_0x450922[_0x344a('0x24')])/0x3e8:0x0;agents[_0x450922['destuniqueid']][_0x344a('0x25')]=0x0;unanswered[_0x344a('0x26')](_0x450922[_0x344a('0x16')]);}}catch(_0xc02d6){utils[_0x344a('0x1c')](util[_0x344a('0x4')]('[%s][agents][agentringnoanswer]',_0x450922[_0x344a('0x15')]),_0xc02d6);}};exports['queuecallerabandon']=function(_0x593cf6){try{_[_0x344a('0x27')](agents,function(_0x14fa86,_0x5a36bb){if(_0x14fa86['uniqueid']==_0x593cf6['uniqueid']&&!_['includes'](unanswered,_0x14fa86[_0x344a('0x16')])){utils[_0x344a('0x13')](util[_0x344a('0x4')]('[%s][agents][queuecallerabandon]',_0x593cf6[_0x344a('0x15')]),_0x593cf6);utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x28'),_0x593cf6[_0x344a('0x15')],_0x14fa86[_0x344a('0x8')],_0x14fa86[_0x344a('0x16')]));_0x14fa86['agentringnoanswer']=!![];_0x14fa86[_0x344a('0x20')]=utils['now']();_0x14fa86['lastevent']='abandoned';_0x14fa86[_0x344a('0x22')]=_0x344a('0x29');_0x14fa86[_0x344a('0x23')]=_0x593cf6[_0x344a('0x23')];_0x14fa86[_0x344a('0x25')]=0x0;writeDB(_0x14fa86);}});}catch(_0xdf6a8f){utils['error'](util[_0x344a('0x4')](_0x344a('0x2a'),_0x593cf6[_0x344a('0x15')]),_0xdf6a8f);}};exports['agentconnect']=function(_0x3698eb){try{if(agents[_0x3698eb[_0x344a('0x16')]]){utils[_0x344a('0x13')](util[_0x344a('0x4')](_0x344a('0x2b'),_0x3698eb['uniqueid']),_0x3698eb);utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x2c'),_0x3698eb[_0x344a('0x15')],agents[_0x3698eb[_0x344a('0x16')]]['membername'],_0x3698eb[_0x344a('0x16')]));agents[_0x3698eb[_0x344a('0x16')]][_0x344a('0x2d')]=utils[_0x344a('0x18')]();agents[_0x3698eb[_0x344a('0x16')]]['connectedlinenum']=_0x3698eb[_0x344a('0x19')];agents[_0x3698eb[_0x344a('0x16')]][_0x344a('0x1a')]=_0x3698eb[_0x344a('0x1a')];agents[_0x3698eb[_0x344a('0x16')]][_0x344a('0x23')]=_0x3698eb[_0x344a('0x24')];agents[_0x3698eb[_0x344a('0x16')]]['lastevent']=_0x344a('0x2e');_[_0x344a('0x27')](agents,function(_0x3d34c3,_0x28bad9){if(_0x3d34c3[_0x344a('0x16')]!=_0x3698eb['destuniqueid']&&_0x3d34c3[_0x344a('0x15')]==_0x3698eb[_0x344a('0x15')]){_0x3d34c3[_0x344a('0x25')]=0x0;_0x3d34c3[_0x344a('0x23')]=_0x3698eb[_0x344a('0x24')];_0x3d34c3[_0x344a('0x1d')]=!![];_0x3d34c3[_0x344a('0x20')]=utils[_0x344a('0x18')]();_0x3d34c3[_0x344a('0x2f')]='answered_elsewhere';_0x3d34c3[_0x344a('0x22')]=_0x344a('0x30');_0x3d34c3[_0x344a('0x31')]=_0x3698eb[_0x344a('0x16')];_0x3d34c3['answeredelsewheremembername']=_0x3698eb[_0x344a('0x8')];writeDB(_0x3d34c3);}});}}catch(_0x3069ca){utils[_0x344a('0x1c')](util[_0x344a('0x4')](_0x344a('0x2b'),_0x3698eb[_0x344a('0x15')]),_0x3069ca);}};exports[_0x344a('0xd')]=function(_0x372e7d){try{if(!_[_0x344a('0x32')](agents[_0x372e7d[_0x344a('0x16')]])){utils[_0x344a('0x13')](util['format'](_0x344a('0x33'),_0x372e7d[_0x344a('0x15')]),_0x372e7d);utils['info'](util[_0x344a('0x4')](_0x344a('0x34'),_0x372e7d['uniqueid'],agents[_0x372e7d[_0x344a('0x16')]][_0x344a('0x8')],_0x372e7d['destuniqueid']));agents[_0x372e7d[_0x344a('0x16')]][_0x344a('0xd')]=!![];agents[_0x372e7d[_0x344a('0x16')]]['agentcompleteAt']=utils[_0x344a('0x18')]();agents[_0x372e7d['destuniqueid']][_0x344a('0x25')]=utils[_0x344a('0x35')](agents[_0x372e7d[_0x344a('0x16')]][_0x344a('0x36')],agents[_0x372e7d['destuniqueid']]['agentconnectAt']);agents[_0x372e7d[_0x344a('0x16')]][_0x344a('0x22')]=_0x372e7d[_0x344a('0x22')];agents[_0x372e7d[_0x344a('0x16')]][_0x344a('0x2f')]=_0x344a('0x37');writeDB(agents[_0x372e7d[_0x344a('0x16')]]);}}catch(_0x23c214){utils[_0x344a('0x1c')](util[_0x344a('0x4')]('[%s][agents][agentcomplete]',_0x372e7d[_0x344a('0x15')]),_0x23c214);}};exports[_0x344a('0x38')]=function(_0x6fad37){try{if(!_[_0x344a('0x32')](agents[_0x6fad37['transfereruniqueid']])){utils[_0x344a('0x13')](util['format']('[%s][agents][blindtransfer]',_0x6fad37[_0x344a('0x15')]),_0x6fad37);utils[_0x344a('0x3')](util['format'](_0x344a('0x39'),_0x6fad37[_0x344a('0x15')],agents[_0x6fad37[_0x344a('0x3a')]][_0x344a('0x8')],agents[_0x6fad37['transfereruniqueid']][_0x344a('0x15')]));agents[_0x6fad37[_0x344a('0x3a')]][_0x344a('0x3b')]=!![];agents[_0x6fad37[_0x344a('0x3a')]][_0x344a('0x3c')]=_0x344a('0x3d');agents[_0x6fad37[_0x344a('0x3a')]][_0x344a('0x3e')]=_0x6fad37[_0x344a('0x3f')];agents[_0x6fad37[_0x344a('0x3a')]]['transferuniqueid']=agents[_0x6fad37[_0x344a('0x3a')]]['uniqueid'];}}catch(_0x1b7f6c){utils[_0x344a('0x1c')](util[_0x344a('0x4')]('[%s][agents][blindtransfer]',_0x6fad37[_0x344a('0x15')]),_0x1b7f6c);}};exports[_0x344a('0x40')]=function(_0x188c6b){try{utils[_0x344a('0x13')](util[_0x344a('0x4')](_0x344a('0x41'),_0x188c6b[_0x344a('0x42')]),_0x188c6b);if(_0x188c6b[_0x344a('0x42')]==_0x188c6b[_0x344a('0x43')]){if(!_['isNil'](agents[_0x188c6b[_0x344a('0x44')]])){utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x45'),_0x188c6b[_0x344a('0x42')],agents[_0x188c6b['secondtransfereruniqueid']][_0x344a('0x8')]));agents[_0x188c6b[_0x344a('0x44')]][_0x344a('0x3b')]=!![];agents[_0x188c6b[_0x344a('0x44')]]['transfertype']=_0x344a('0x46');agents[_0x188c6b[_0x344a('0x44')]]['transferexten']=_0x188c6b[_0x344a('0x47')];agents[_0x188c6b[_0x344a('0x44')]][_0x344a('0x48')]=_0x188c6b[_0x344a('0x42')];}if(_0x188c6b[_0x344a('0x49')]&&agents[_0x188c6b[_0x344a('0x49')]]){agents[_0x188c6b[_0x344a('0x49')]]['agententerreason']=0x1;transfers[_0x188c6b['transfereeuniqueid']]=_['clone'](agents[_0x188c6b[_0x344a('0x49')]]);transfers[_0x188c6b[_0x344a('0x49')]][_0x344a('0xa')]=agents[_0x188c6b[_0x344a('0x44')]]['calleridnum'];transfers[_0x188c6b[_0x344a('0x49')]]['calleridname']=agents[_0x188c6b['secondtransfereruniqueid']]['calleridname'];transfers[_0x188c6b['transfereeuniqueid']][_0x344a('0x17')]=utils[_0x344a('0x18')]();transfers[_0x188c6b[_0x344a('0x49')]][_0x344a('0x2d')]=utils['now']();transfers[_0x188c6b['transfereeuniqueid']]['holdtime']=0x0;transfers[_0x188c6b[_0x344a('0x49')]][_0x344a('0x4a')]=0x2;}}else if(_0x188c6b[_0x344a('0x44')]==_0x188c6b[_0x344a('0x4b')]){if(!_[_0x344a('0x32')](agents[_0x188c6b['origtransfereruniqueid']])){utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x45'),_0x188c6b['origtransfereruniqueid'],agents[_0x188c6b[_0x344a('0x42')]]['membername']));agents[_0x188c6b['origtransfereruniqueid']][_0x344a('0x3b')]=!![];agents[_0x188c6b['origtransfereruniqueid']]['transfertype']=_0x344a('0x46');agents[_0x188c6b[_0x344a('0x42')]]['transferexten']=_0x188c6b[_0x344a('0x4c')];agents[_0x188c6b['origtransfereruniqueid']][_0x344a('0x48')]=_0x188c6b[_0x344a('0x44')];}if(_0x188c6b[_0x344a('0x4d')]&&agents[_0x188c6b['transfertargetuniqueid']]){agents[_0x188c6b['transfertargetuniqueid']][_0x344a('0x4a')]=0x1;transfers[_0x188c6b[_0x344a('0x4d')]]=_[_0x344a('0x4e')](agents[_0x188c6b[_0x344a('0x4d')]]);transfers[_0x188c6b['transfertargetuniqueid']]['calleridnum']=agents[_0x188c6b[_0x344a('0x42')]][_0x344a('0xa')];transfers[_0x188c6b[_0x344a('0x4d')]]['calleridname']=agents[_0x188c6b[_0x344a('0x42')]][_0x344a('0x4f')];transfers[_0x188c6b['transfertargetuniqueid']][_0x344a('0x17')]=utils['now']();transfers[_0x188c6b[_0x344a('0x4d')]]['agentconnectAt']=utils['now']();transfers[_0x188c6b['transfertargetuniqueid']][_0x344a('0x23')]=0x0;transfers[_0x188c6b[_0x344a('0x4d')]][_0x344a('0x4a')]=0x2;}}}catch(_0xce0446){utils[_0x344a('0x1c')](util[_0x344a('0x4')]('[%s][agents][attendedtransfer]',_0x188c6b[_0x344a('0x42')]),_0xce0446);}};exports[_0x344a('0x50')]=function(_0x20a892){try{utils[_0x344a('0x13')](util[_0x344a('0x4')]('[%s][agents][hangup]',_0x20a892[_0x344a('0x15')]),_0x20a892);if(agents[_0x20a892[_0x344a('0x15')]]&&agents[_0x20a892['uniqueid']][_0x344a('0x22')]===_0x344a('0x21')){if(_0x20a892[_0x344a('0x51')]==='21'){agents[_0x20a892[_0x344a('0x15')]]['reason']=_0x344a('0x52');agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x2f')]=_0x344a('0x52');}utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x53'),_0x20a892[_0x344a('0x15')],agents[_0x20a892['uniqueid']][_0x344a('0x8')],agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x22')],agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x2f')]));writeDB(agents[_0x20a892[_0x344a('0x15')]]);var _0x212b08=unanswered[_0x344a('0x54')](_0x20a892['uniqueid']);if(_0x212b08>-0x1){unanswered[_0x344a('0x55')](_0x212b08,0x1);}}if(transfers[_0x20a892[_0x344a('0x15')]]){transfers[_0x20a892[_0x344a('0x15')]][_0x344a('0xd')]=!![];transfers[_0x20a892['uniqueid']][_0x344a('0x36')]=utils[_0x344a('0x18')]();transfers[_0x20a892[_0x344a('0x15')]][_0x344a('0x25')]=utils[_0x344a('0x35')](transfers[_0x20a892[_0x344a('0x15')]][_0x344a('0x36')],transfers[_0x20a892[_0x344a('0x15')]]['agentconnectAt']);transfers[_0x20a892[_0x344a('0x15')]][_0x344a('0x22')]=_0x344a('0x56');transfers[_0x20a892[_0x344a('0x15')]]['lastevent']=_0x344a('0x37');utils[_0x344a('0x3')](util[_0x344a('0x4')](_0x344a('0x53'),_0x20a892[_0x344a('0x15')],transfers[_0x20a892[_0x344a('0x15')]]['membername'],transfers[_0x20a892[_0x344a('0x15')]][_0x344a('0x22')],transfers[_0x20a892[_0x344a('0x15')]]['lastevent']));writeDB(transfers[_0x20a892[_0x344a('0x15')]],!![]);}if(agents[_0x20a892[_0x344a('0x15')]]&&agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x2d')]){agents[_0x20a892[_0x344a('0x15')]]['agentcomplete']=!![];agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x36')]=utils[_0x344a('0x18')]();agents[_0x20a892['uniqueid']][_0x344a('0x25')]=utils['diffTime'](agents[_0x20a892['uniqueid']][_0x344a('0x36')],agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x2d')]);agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x22')]=agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x3b')]?_0x344a('0x3b'):'agent';agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x2f')]='complete';utils['info'](util[_0x344a('0x4')](_0x344a('0x53'),_0x20a892[_0x344a('0x15')],agents[_0x20a892[_0x344a('0x15')]]['membername'],agents[_0x20a892[_0x344a('0x15')]][_0x344a('0x22')],agents[_0x20a892[_0x344a('0x15')]]['lastevent']));writeDB(agents[_0x20a892[_0x344a('0x15')]]);}}catch(_0x1c50c3){utils[_0x344a('0x1c')](util['format'](_0x344a('0x57'),_0x20a892[_0x344a('0x15')]),_0x1c50c3);}};