server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf604=['agentcompleteAt','diffTime','blindtransfer','transfereruniqueid','transfer','blind','extension','transferuniqueid','attendedtransfer','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','transferexten','origtransfereruniqueid','transfereeuniqueid','agententerreason','calleridname','secondtransfererlinkedid','transfertype','secondtransfererexten','transfertargetuniqueid','hangup','agent','complete','lodash','util','./utils','info','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','type','agentcomplete','acw','acwtime','agentacw','request','CreateVoiceAgentReport','destuniqueid','agentcalledAt','now','called','connectedlinename','error','agentringnoanswer','isNil','agentringnoanswerAt','lastevent','reason','timeout','ringtime','talktime','stack','queuecallerabandon','forIn','abandoned','holdtime','agentconnect','agentconnectAt','answered_elsewhere','answeredelsewheremembername'];(function(_0x223a4c,_0x6198c4){var _0x37c89d=function(_0x362cf1){while(--_0x362cf1){_0x223a4c['push'](_0x223a4c['shift']());}};_0x37c89d(++_0x6198c4);}(_0xf604,0x1a4));var _0x4f60=function(_0x575228,_0x3f9bc1){_0x575228=_0x575228-0x0;var _0x4cb11e=_0xf604[_0x575228];return _0x4cb11e;};'use strict';var _=require(_0x4f60('0x0'));var util=require(_0x4f60('0x1'));var utils=require(_0x4f60('0x2'));var agents={};var transfers={};function writeDB(_0x425727,_0xf9173e){utils[_0x4f60('0x3')](util['format']('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x425727[_0x4f60('0x4')],_0x425727[_0x4f60('0x5')],_0x425727[_0x4f60('0x6')],_0x425727[_0x4f60('0x7')],_0x425727[_0x4f60('0x8')],_0x425727[_0x4f60('0x9')],_0x425727[_0x4f60('0xa')],_0x425727['lastevent']));if(_0x425727[_0x4f60('0x6')]){utils[_0x4f60('0xb')](_0x425727[_0x4f60('0x6')])['then'](function(_0x483cc7){if(_0x483cc7){_0x425727['type']=_0x483cc7[_0x4f60('0xc')];_0x425727['agentacw']=_0x425727[_0x4f60('0xd')]?_0x483cc7[_0x4f60('0xe')]:![];_0x425727[_0x4f60('0xf')]=_0x425727[_0x4f60('0x10')]?_0x483cc7['acwTimeout']:0x0;}utils['request']('CreateVoiceAgentReport',_0x425727);});}else{utils[_0x4f60('0x11')](_0x4f60('0x12'),_0x425727);}if(_0xf9173e){delete transfers[_0x425727[_0x4f60('0x4')]];}else{delete agents[_0x425727[_0x4f60('0x13')]];}}exports['agentcalled']=function(_0x2de1b4){try{agents[_0x2de1b4[_0x4f60('0x13')]]=_0x2de1b4;agents[_0x2de1b4['destuniqueid']][_0x4f60('0x14')]=utils[_0x4f60('0x15')]();agents[_0x2de1b4[_0x4f60('0x13')]]['lastevent']=_0x4f60('0x16');agents[_0x2de1b4[_0x4f60('0x13')]]['connectedlinenum']=null;agents[_0x2de1b4[_0x4f60('0x13')]][_0x4f60('0x17')]=null;}catch(_0x10a431){utils[_0x4f60('0x18')](_0x10a431['stack']);}};exports[_0x4f60('0x19')]=function(_0x47d38d){try{if(!_[_0x4f60('0x1a')](agents[_0x47d38d[_0x4f60('0x13')]])){agents[_0x47d38d['destuniqueid']][_0x4f60('0x19')]=!![];agents[_0x47d38d[_0x4f60('0x13')]][_0x4f60('0x1b')]=utils['now']();agents[_0x47d38d['destuniqueid']][_0x4f60('0x1c')]='timeout';agents[_0x47d38d['destuniqueid']][_0x4f60('0x1d')]=_0x4f60('0x1e');agents[_0x47d38d['destuniqueid']]['holdtime']=_0x47d38d['ringtime']?parseInt(_0x47d38d[_0x4f60('0x1f')])/0x3e8:0x0;agents[_0x47d38d[_0x4f60('0x13')]][_0x4f60('0x20')]=0x0;writeDB(agents[_0x47d38d['destuniqueid']]);}}catch(_0x430c73){utils[_0x4f60('0x18')](_0x430c73[_0x4f60('0x21')]);}};exports[_0x4f60('0x22')]=function(_0x2d3579){try{_[_0x4f60('0x23')](agents,function(_0x15f7a9,_0x34c6d7){if(_0x15f7a9[_0x4f60('0x4')]==_0x2d3579['uniqueid']){_0x15f7a9[_0x4f60('0x19')]=!![];_0x15f7a9['agentringnoanswerAt']=utils[_0x4f60('0x15')]();_0x15f7a9[_0x4f60('0x1c')]='abandoned';_0x15f7a9[_0x4f60('0x1d')]=_0x4f60('0x24');_0x15f7a9[_0x4f60('0x25')]=_0x2d3579[_0x4f60('0x25')];_0x15f7a9[_0x4f60('0x20')]=0x0;writeDB(_0x15f7a9);}});}catch(_0x3b24b8){utils[_0x4f60('0x18')](_0x3b24b8[_0x4f60('0x21')]);}};exports[_0x4f60('0x26')]=function(_0x48f41b){try{if(agents[_0x48f41b[_0x4f60('0x13')]]){agents[_0x48f41b[_0x4f60('0x13')]][_0x4f60('0x27')]=utils[_0x4f60('0x15')]();agents[_0x48f41b[_0x4f60('0x13')]][_0x4f60('0xa')]=_0x48f41b[_0x4f60('0xa')];agents[_0x48f41b[_0x4f60('0x13')]][_0x4f60('0x17')]=_0x48f41b[_0x4f60('0x17')];agents[_0x48f41b[_0x4f60('0x13')]][_0x4f60('0x25')]=_0x48f41b[_0x4f60('0x1f')];agents[_0x48f41b[_0x4f60('0x13')]][_0x4f60('0x1c')]='connect';_['forIn'](agents,function(_0x5b6343,_0x176fa0){if(_0x5b6343['destuniqueid']!=_0x48f41b[_0x4f60('0x13')]&&_0x5b6343[_0x4f60('0x4')]==_0x48f41b[_0x4f60('0x4')]){_0x5b6343[_0x4f60('0x20')]=0x0;_0x5b6343[_0x4f60('0x25')]=_0x48f41b[_0x4f60('0x1f')];_0x5b6343[_0x4f60('0x19')]=!![];_0x5b6343[_0x4f60('0x1b')]=utils['now']();_0x5b6343['lastevent']=_0x4f60('0x28');_0x5b6343[_0x4f60('0x1d')]=_0x4f60('0x28');_0x5b6343['answeredelsewheredestinationuniqueid']=_0x48f41b[_0x4f60('0x13')];_0x5b6343[_0x4f60('0x29')]=_0x48f41b[_0x4f60('0x7')];writeDB(_0x5b6343);}});}}catch(_0x5365b6){utils[_0x4f60('0x18')](_0x5365b6[_0x4f60('0x21')]);}};exports[_0x4f60('0xd')]=function(_0x4073f4){try{if(!_[_0x4f60('0x1a')](agents[_0x4073f4[_0x4f60('0x13')]])){agents[_0x4073f4['destuniqueid']][_0x4f60('0xd')]=!![];agents[_0x4073f4[_0x4f60('0x13')]][_0x4f60('0x2a')]=utils[_0x4f60('0x15')]();agents[_0x4073f4['destuniqueid']]['talktime']=utils[_0x4f60('0x2b')](agents[_0x4073f4[_0x4f60('0x13')]][_0x4f60('0x2a')],agents[_0x4073f4[_0x4f60('0x13')]][_0x4f60('0x27')]);agents[_0x4073f4[_0x4f60('0x13')]][_0x4f60('0x1d')]=_0x4073f4[_0x4f60('0x1d')];agents[_0x4073f4[_0x4f60('0x13')]][_0x4f60('0x1c')]='complete';writeDB(agents[_0x4073f4[_0x4f60('0x13')]]);}}catch(_0x4a4fa0){utils[_0x4f60('0x18')](_0x4a4fa0['stack']);}};exports[_0x4f60('0x2c')]=function(_0x40be17){try{if(!_[_0x4f60('0x1a')](agents[_0x40be17[_0x4f60('0x2d')]])){agents[_0x40be17[_0x4f60('0x2d')]][_0x4f60('0x2e')]=!![];agents[_0x40be17[_0x4f60('0x2d')]]['transfertype']=_0x4f60('0x2f');agents[_0x40be17[_0x4f60('0x2d')]]['transferexten']=_0x40be17[_0x4f60('0x30')];agents[_0x40be17[_0x4f60('0x2d')]][_0x4f60('0x31')]=agents[_0x40be17[_0x4f60('0x2d')]][_0x4f60('0x4')];}}catch(_0x3779f2){utils[_0x4f60('0x18')](_0x3779f2[_0x4f60('0x21')]);}};exports[_0x4f60('0x32')]=function(_0x5120dc){try{if(_0x5120dc['origtransfereruniqueid']==_0x5120dc[_0x4f60('0x33')]){if(!_[_0x4f60('0x1a')](agents[_0x5120dc[_0x4f60('0x34')]])){agents[_0x5120dc[_0x4f60('0x34')]][_0x4f60('0x2e')]=!![];agents[_0x5120dc[_0x4f60('0x34')]]['transfertype']=_0x4f60('0x35');agents[_0x5120dc[_0x4f60('0x34')]][_0x4f60('0x36')]=_0x5120dc['origtransfererexten'];agents[_0x5120dc[_0x4f60('0x34')]]['transferuniqueid']=_0x5120dc[_0x4f60('0x37')];}if(_0x5120dc['transfereeuniqueid']&&agents[_0x5120dc[_0x4f60('0x38')]]){agents[_0x5120dc[_0x4f60('0x38')]][_0x4f60('0x39')]=0x1;transfers[_0x5120dc[_0x4f60('0x38')]]=_['clone'](agents[_0x5120dc[_0x4f60('0x38')]]);transfers[_0x5120dc[_0x4f60('0x38')]][_0x4f60('0x9')]=agents[_0x5120dc[_0x4f60('0x34')]][_0x4f60('0x9')];transfers[_0x5120dc[_0x4f60('0x38')]][_0x4f60('0x3a')]=agents[_0x5120dc[_0x4f60('0x34')]]['calleridname'];transfers[_0x5120dc[_0x4f60('0x38')]][_0x4f60('0x14')]=utils['now']();transfers[_0x5120dc['transfereeuniqueid']][_0x4f60('0x27')]=utils[_0x4f60('0x15')]();transfers[_0x5120dc[_0x4f60('0x38')]][_0x4f60('0x25')]=0x0;transfers[_0x5120dc[_0x4f60('0x38')]][_0x4f60('0x39')]=0x2;}}else if(_0x5120dc[_0x4f60('0x34')]==_0x5120dc[_0x4f60('0x3b')]){if(!_[_0x4f60('0x1a')](agents[_0x5120dc[_0x4f60('0x37')]])){agents[_0x5120dc[_0x4f60('0x37')]][_0x4f60('0x2e')]=!![];agents[_0x5120dc[_0x4f60('0x37')]][_0x4f60('0x3c')]=_0x4f60('0x35');agents[_0x5120dc['origtransfereruniqueid']]['transferexten']=_0x5120dc[_0x4f60('0x3d')];agents[_0x5120dc[_0x4f60('0x37')]]['transferuniqueid']=_0x5120dc['secondtransfereruniqueid'];}if(_0x5120dc['transfertargetuniqueid']&&agents[_0x5120dc[_0x4f60('0x3e')]]){agents[_0x5120dc['transfertargetuniqueid']]['agententerreason']=0x1;transfers[_0x5120dc[_0x4f60('0x3e')]]=_['clone'](agents[_0x5120dc[_0x4f60('0x3e')]]);transfers[_0x5120dc[_0x4f60('0x3e')]][_0x4f60('0x9')]=agents[_0x5120dc[_0x4f60('0x37')]][_0x4f60('0x9')];transfers[_0x5120dc['transfertargetuniqueid']][_0x4f60('0x3a')]=agents[_0x5120dc[_0x4f60('0x37')]][_0x4f60('0x3a')];transfers[_0x5120dc[_0x4f60('0x3e')]][_0x4f60('0x14')]=utils[_0x4f60('0x15')]();transfers[_0x5120dc[_0x4f60('0x3e')]][_0x4f60('0x27')]=utils['now']();transfers[_0x5120dc[_0x4f60('0x3e')]][_0x4f60('0x25')]=0x0;transfers[_0x5120dc[_0x4f60('0x3e')]]['agententerreason']=0x2;}}}catch(_0x108803){utils['error'](_0x108803[_0x4f60('0x21')]);}};exports[_0x4f60('0x3f')]=function(_0x1d9260){try{if(transfers[_0x1d9260[_0x4f60('0x4')]]){transfers[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0xd')]=!![];transfers[_0x1d9260[_0x4f60('0x4')]]['agentcompleteAt']=utils[_0x4f60('0x15')]();transfers[_0x1d9260['uniqueid']][_0x4f60('0x20')]=utils['diffTime'](transfers[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x2a')],transfers[_0x1d9260[_0x4f60('0x4')]]['agentconnectAt']);transfers[_0x1d9260['uniqueid']][_0x4f60('0x1d')]=_0x4f60('0x40');transfers[_0x1d9260['uniqueid']][_0x4f60('0x1c')]=_0x4f60('0x41');writeDB(transfers[_0x1d9260[_0x4f60('0x4')]],!![]);}if(agents[_0x1d9260[_0x4f60('0x4')]]&&agents[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x27')]){agents[_0x1d9260['uniqueid']][_0x4f60('0xd')]=!![];agents[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x2a')]=utils[_0x4f60('0x15')]();agents[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x20')]=utils[_0x4f60('0x2b')](agents[_0x1d9260[_0x4f60('0x4')]]['agentcompleteAt'],agents[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x27')]);agents[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x1d')]=agents[_0x1d9260['uniqueid']][_0x4f60('0x2e')]?_0x4f60('0x2e'):_0x4f60('0x40');agents[_0x1d9260[_0x4f60('0x4')]][_0x4f60('0x1c')]=_0x4f60('0x41');writeDB(agents[_0x1d9260[_0x4f60('0x4')]]);}}catch(_0x404933){utils['error'](_0x404933[_0x4f60('0x21')]);}};