server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb0ee=['agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','now','called','error','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','ringtime','abandoned','holdtime','agentconnect','agentconnectAt','connect','forIn','answered_elsewhere','reason','answeredelsewheremembername','membername','agentcompleteAt','talktime','complete','blindtransfer','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid','hangup','diffTime','agent','util','./utils','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type'];(function(_0x1e1d1d,_0x79223b){var _0x4480b8=function(_0x502124){while(--_0x502124){_0x1e1d1d['push'](_0x1e1d1d['shift']());}};_0x4480b8(++_0x79223b);}(_0xb0ee,0x18f));var _0xeb0e=function(_0x26f702,_0x3919bf){_0x26f702=_0x26f702-0x0;var _0x11417d=_0xb0ee[_0x26f702];return _0x11417d;};'use strict';var _=require('lodash');var util=require(_0xeb0e('0x0'));var utils=require(_0xeb0e('0x1'));var agents={};var transfers={};function writeDB(_0x1be38e,_0x1069e6){utils[_0xeb0e('0x2')](util[_0xeb0e('0x3')](_0xeb0e('0x4'),_0x1be38e[_0xeb0e('0x5')],_0x1be38e[_0xeb0e('0x6')],_0x1be38e[_0xeb0e('0x7')],_0x1be38e['membername'],_0x1be38e[_0xeb0e('0x8')],_0x1be38e[_0xeb0e('0x9')],_0x1be38e[_0xeb0e('0xa')],_0x1be38e[_0xeb0e('0xb')]));if(_0x1be38e['queue']){utils[_0xeb0e('0xc')](_0x1be38e[_0xeb0e('0x7')])[_0xeb0e('0xd')](function(_0x10f060){if(_0x10f060){_0x1be38e[_0xeb0e('0xe')]=_0x10f060[_0xeb0e('0xe')];_0x1be38e[_0xeb0e('0xf')]=_0x1be38e[_0xeb0e('0x10')]?_0x10f060[_0xeb0e('0x11')]:![];_0x1be38e[_0xeb0e('0x12')]=_0x1be38e[_0xeb0e('0xf')]?_0x10f060[_0xeb0e('0x13')]:0x0;}utils[_0xeb0e('0x14')](_0xeb0e('0x15'),_0x1be38e);});}else{utils[_0xeb0e('0x14')](_0xeb0e('0x15'),_0x1be38e);}if(_0x1069e6){delete transfers[_0x1be38e[_0xeb0e('0x5')]];}else{delete agents[_0x1be38e[_0xeb0e('0x16')]];}}exports['agentcalled']=function(_0x4c0ee2){try{agents[_0x4c0ee2[_0xeb0e('0x16')]]=_0x4c0ee2;agents[_0x4c0ee2['destuniqueid']]['agentcalledAt']=utils[_0xeb0e('0x17')]();agents[_0x4c0ee2[_0xeb0e('0x16')]][_0xeb0e('0xb')]=_0xeb0e('0x18');agents[_0x4c0ee2['destuniqueid']][_0xeb0e('0xa')]=null;agents[_0x4c0ee2[_0xeb0e('0x16')]]['connectedlinename']=null;}catch(_0x2601b5){utils[_0xeb0e('0x19')](_0x2601b5[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x1b')]=function(_0x2d9e6a){try{if(!_[_0xeb0e('0x1c')](agents[_0x2d9e6a[_0xeb0e('0x16')]])){agents[_0x2d9e6a['destuniqueid']][_0xeb0e('0x1b')]=!![];agents[_0x2d9e6a[_0xeb0e('0x16')]][_0xeb0e('0x1d')]=utils[_0xeb0e('0x17')]();agents[_0x2d9e6a[_0xeb0e('0x16')]][_0xeb0e('0xb')]=_0xeb0e('0x1e');agents[_0x2d9e6a[_0xeb0e('0x16')]]['reason']=_0xeb0e('0x1e');agents[_0x2d9e6a[_0xeb0e('0x16')]]['holdtime']=_0x2d9e6a['ringtime']?parseInt(_0x2d9e6a[_0xeb0e('0x1f')])/0x3e8:0x0;agents[_0x2d9e6a[_0xeb0e('0x16')]]['talktime']=0x0;writeDB(agents[_0x2d9e6a[_0xeb0e('0x16')]]);}}catch(_0x346fa8){utils['error'](_0x346fa8[_0xeb0e('0x1a')]);}};exports['queuecallerabandon']=function(_0x52fd0f){try{_['forIn'](agents,function(_0x164691,_0x54a25a){if(_0x164691[_0xeb0e('0x5')]==_0x52fd0f[_0xeb0e('0x5')]){_0x164691[_0xeb0e('0x1b')]=!![];_0x164691[_0xeb0e('0x1d')]=utils[_0xeb0e('0x17')]();_0x164691[_0xeb0e('0xb')]=_0xeb0e('0x20');_0x164691['reason']='abandoned';_0x164691[_0xeb0e('0x21')]=_0x52fd0f[_0xeb0e('0x21')];_0x164691['talktime']=0x0;writeDB(_0x164691);}});}catch(_0x32cc9c){utils[_0xeb0e('0x19')](_0x32cc9c[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x22')]=function(_0x26d8ac){try{if(agents[_0x26d8ac[_0xeb0e('0x16')]]){agents[_0x26d8ac[_0xeb0e('0x16')]][_0xeb0e('0x23')]=utils['now']();agents[_0x26d8ac[_0xeb0e('0x16')]][_0xeb0e('0xa')]=_0x26d8ac[_0xeb0e('0xa')];agents[_0x26d8ac[_0xeb0e('0x16')]]['connectedlinename']=_0x26d8ac['connectedlinename'];agents[_0x26d8ac[_0xeb0e('0x16')]]['holdtime']=_0x26d8ac[_0xeb0e('0x1f')];agents[_0x26d8ac[_0xeb0e('0x16')]][_0xeb0e('0xb')]=_0xeb0e('0x24');_[_0xeb0e('0x25')](agents,function(_0x430a2f,_0x57ee9e){if(_0x430a2f[_0xeb0e('0x16')]!=_0x26d8ac['destuniqueid']&&_0x430a2f[_0xeb0e('0x5')]==_0x26d8ac[_0xeb0e('0x5')]){_0x430a2f['talktime']=0x0;_0x430a2f['holdtime']=_0x26d8ac[_0xeb0e('0x1f')];_0x430a2f[_0xeb0e('0x1b')]=!![];_0x430a2f[_0xeb0e('0x1d')]=utils['now']();_0x430a2f[_0xeb0e('0xb')]=_0xeb0e('0x26');_0x430a2f[_0xeb0e('0x27')]=_0xeb0e('0x26');_0x430a2f['answeredelsewheredestinationuniqueid']=_0x26d8ac[_0xeb0e('0x16')];_0x430a2f[_0xeb0e('0x28')]=_0x26d8ac[_0xeb0e('0x29')];writeDB(_0x430a2f);}});}}catch(_0x23e3f3){utils[_0xeb0e('0x19')](_0x23e3f3[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x10')]=function(_0x1170bb){try{if(!_['isNil'](agents[_0x1170bb['destuniqueid']])){agents[_0x1170bb[_0xeb0e('0x16')]]['agentcomplete']=!![];agents[_0x1170bb[_0xeb0e('0x16')]][_0xeb0e('0x2a')]=utils['now']();agents[_0x1170bb[_0xeb0e('0x16')]][_0xeb0e('0x2b')]=utils['diffTime'](agents[_0x1170bb['destuniqueid']][_0xeb0e('0x2a')],agents[_0x1170bb[_0xeb0e('0x16')]][_0xeb0e('0x23')]);agents[_0x1170bb[_0xeb0e('0x16')]]['reason']=_0x1170bb[_0xeb0e('0x27')];agents[_0x1170bb['destuniqueid']][_0xeb0e('0xb')]=_0xeb0e('0x2c');writeDB(agents[_0x1170bb[_0xeb0e('0x16')]]);}}catch(_0x29fc4d){utils[_0xeb0e('0x19')](_0x29fc4d[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x2d')]=function(_0x1854c9){try{if(!_[_0xeb0e('0x1c')](agents[_0x1854c9[_0xeb0e('0x2e')]])){agents[_0x1854c9[_0xeb0e('0x2e')]][_0xeb0e('0x2f')]=!![];agents[_0x1854c9[_0xeb0e('0x2e')]][_0xeb0e('0x30')]=_0xeb0e('0x31');agents[_0x1854c9[_0xeb0e('0x2e')]][_0xeb0e('0x32')]=_0x1854c9[_0xeb0e('0x33')];agents[_0x1854c9[_0xeb0e('0x2e')]]['transferuniqueid']=agents[_0x1854c9[_0xeb0e('0x2e')]]['uniqueid'];}}catch(_0xf0256){utils[_0xeb0e('0x19')](_0xf0256['stack']);}};exports[_0xeb0e('0x34')]=function(_0x4a25ef){try{if(_0x4a25ef[_0xeb0e('0x35')]==_0x4a25ef[_0xeb0e('0x36')]){if(!_[_0xeb0e('0x1c')](agents[_0x4a25ef['secondtransfereruniqueid']])){agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x2f')]=!![];agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x30')]='ATTENDED';agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x32')]=_0x4a25ef[_0xeb0e('0x38')];agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x39')]=_0x4a25ef[_0xeb0e('0x35')];}if(_0x4a25ef['transfereeuniqueid']&&agents[_0x4a25ef[_0xeb0e('0x3a')]]){agents[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x3b')]=0x1;transfers[_0x4a25ef[_0xeb0e('0x3a')]]=_[_0xeb0e('0x3c')](agents[_0x4a25ef[_0xeb0e('0x3a')]]);transfers[_0x4a25ef[_0xeb0e('0x3a')]]['calleridnum']=agents[_0x4a25ef['secondtransfereruniqueid']][_0xeb0e('0x9')];transfers[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x3d')]=agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x3d')];transfers[_0x4a25ef[_0xeb0e('0x3a')]]['agentcalledAt']=utils[_0xeb0e('0x17')]();transfers[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x23')]=utils[_0xeb0e('0x17')]();transfers[_0x4a25ef[_0xeb0e('0x3a')]]['holdtime']=0x0;transfers[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x3b')]=0x2;}}else if(_0x4a25ef[_0xeb0e('0x37')]==_0x4a25ef[_0xeb0e('0x3e')]){if(!_[_0xeb0e('0x1c')](agents[_0x4a25ef[_0xeb0e('0x35')]])){agents[_0x4a25ef['origtransfereruniqueid']][_0xeb0e('0x2f')]=!![];agents[_0x4a25ef['origtransfereruniqueid']][_0xeb0e('0x30')]=_0xeb0e('0x3f');agents[_0x4a25ef[_0xeb0e('0x35')]]['transferexten']=_0x4a25ef[_0xeb0e('0x40')];agents[_0x4a25ef[_0xeb0e('0x35')]]['transferuniqueid']=_0x4a25ef[_0xeb0e('0x37')];}if(_0x4a25ef['transfertargetuniqueid']&&agents[_0x4a25ef['transfertargetuniqueid']]){agents[_0x4a25ef['transfertargetuniqueid']][_0xeb0e('0x3b')]=0x1;transfers[_0x4a25ef[_0xeb0e('0x41')]]=_[_0xeb0e('0x3c')](agents[_0x4a25ef[_0xeb0e('0x41')]]);transfers[_0x4a25ef[_0xeb0e('0x41')]]['calleridnum']=agents[_0x4a25ef[_0xeb0e('0x35')]]['calleridnum'];transfers[_0x4a25ef[_0xeb0e('0x41')]][_0xeb0e('0x3d')]=agents[_0x4a25ef[_0xeb0e('0x35')]]['calleridname'];transfers[_0x4a25ef[_0xeb0e('0x41')]]['agentcalledAt']=utils[_0xeb0e('0x17')]();transfers[_0x4a25ef[_0xeb0e('0x41')]][_0xeb0e('0x23')]=utils['now']();transfers[_0x4a25ef[_0xeb0e('0x41')]][_0xeb0e('0x21')]=0x0;transfers[_0x4a25ef['transfertargetuniqueid']][_0xeb0e('0x3b')]=0x2;}}}catch(_0x104f7a){utils[_0xeb0e('0x19')](_0x104f7a[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x42')]=function(_0x17c14b){try{if(transfers[_0x17c14b['uniqueid']]){transfers[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x10')]=!![];transfers[_0x17c14b[_0xeb0e('0x5')]]['agentcompleteAt']=utils[_0xeb0e('0x17')]();transfers[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2b')]=utils[_0xeb0e('0x43')](transfers[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2a')],transfers[_0x17c14b['uniqueid']]['agentconnectAt']);transfers[_0x17c14b['uniqueid']][_0xeb0e('0x27')]=_0xeb0e('0x44');transfers[_0x17c14b[_0xeb0e('0x5')]]['lastevent']=_0xeb0e('0x2c');writeDB(transfers[_0x17c14b['uniqueid']],!![]);}if(agents[_0x17c14b[_0xeb0e('0x5')]]&&agents[_0x17c14b[_0xeb0e('0x5')]]['agentconnectAt']){agents[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x10')]=!![];agents[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2a')]=utils[_0xeb0e('0x17')]();agents[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2b')]=utils['diffTime'](agents[_0x17c14b[_0xeb0e('0x5')]]['agentcompleteAt'],agents[_0x17c14b[_0xeb0e('0x5')]]['agentconnectAt']);agents[_0x17c14b[_0xeb0e('0x5')]]['reason']=agents[_0x17c14b[_0xeb0e('0x5')]]['transfer']?_0xeb0e('0x2f'):_0xeb0e('0x44');agents[_0x17c14b[_0xeb0e('0x5')]]['lastevent']=_0xeb0e('0x2c');writeDB(agents[_0x17c14b['uniqueid']]);}}catch(_0xbf7b5e){utils[_0xeb0e('0x19')](_0xbf7b5e[_0xeb0e('0x1a')]);}};