server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9480=['secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','indexOf','splice','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','lodash','./utils','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','membername','interface','connectedlinenum','getVoiceQueueByName','type','agentacw','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','uniqueid','destuniqueid','agentcalled','debug','format','[%s][agents][agentcalled]','agentcalledAt','now','lastevent','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','agentringnoanswer','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','timeout','reason','holdtime','ringtime','talktime','push','error','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','abandoned','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentconnect]','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','transferuniqueid','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid'];(function(_0x230513,_0x3c7ea1){var _0x316f48=function(_0x5e8dcc){while(--_0x5e8dcc){_0x230513['push'](_0x230513['shift']());}};_0x316f48(++_0x3c7ea1);}(_0x9480,0xc6));var _0x0948=function(_0x5613de,_0x479c93){_0x5613de=_0x5613de-0x0;var _0x5b40cb=_0x9480[_0x5613de];return _0x5b40cb;};'use strict';var _=require(_0x0948('0x0'));var util=require('util');var utils=require(_0x0948('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x5f39ab,_0x273326){utils[_0x0948('0x2')](util['format'](_0x0948('0x3'),_0x5f39ab['uniqueid'],_0x5f39ab[_0x0948('0x4')],_0x5f39ab[_0x0948('0x5')],_0x5f39ab[_0x0948('0x6')],_0x5f39ab[_0x0948('0x7')],_0x5f39ab['calleridnum'],_0x5f39ab[_0x0948('0x8')],_0x5f39ab['lastevent']));if(_0x5f39ab['queue']){utils[_0x0948('0x9')](_0x5f39ab['queue'])['then'](function(_0x17a62c){if(_0x17a62c){_0x5f39ab[_0x0948('0xa')]=_0x17a62c[_0x0948('0xa')];_0x5f39ab[_0x0948('0xb')]=_0x5f39ab[_0x0948('0xc')]?_0x17a62c['acw']:![];_0x5f39ab[_0x0948('0xd')]=_0x5f39ab['agentacw']?_0x17a62c[_0x0948('0xe')]:0x0;}utils[_0x0948('0xf')](_0x0948('0x10'),_0x5f39ab);});}else{utils[_0x0948('0xf')](_0x0948('0x10'),_0x5f39ab);}if(_0x273326){delete transfers[_0x5f39ab[_0x0948('0x11')]];}else{delete agents[_0x5f39ab[_0x0948('0x12')]];}}exports[_0x0948('0x13')]=function(_0x264d0f){try{utils[_0x0948('0x14')](util[_0x0948('0x15')](_0x0948('0x16'),_0x264d0f[_0x0948('0x11')]),_0x264d0f);agents[_0x264d0f[_0x0948('0x12')]]=_0x264d0f;agents[_0x264d0f[_0x0948('0x12')]][_0x0948('0x17')]=utils[_0x0948('0x18')]();agents[_0x264d0f['destuniqueid']][_0x0948('0x19')]='called';agents[_0x264d0f['destuniqueid']][_0x0948('0x8')]=null;agents[_0x264d0f['destuniqueid']][_0x0948('0x1a')]=null;utils['info'](util[_0x0948('0x15')](_0x0948('0x1b'),_0x264d0f[_0x0948('0x11')],agents[_0x264d0f[_0x0948('0x12')]][_0x0948('0x6')],_0x264d0f[_0x0948('0x12')]));}catch(_0x5b74c8){utils['error'](util['format'](_0x0948('0x16'),_0x264d0f['uniqueid']),_0x5b74c8);}};exports[_0x0948('0x1c')]=function(_0x3a2666){try{if(!_['isNil'](agents[_0x3a2666[_0x0948('0x12')]])){utils['debug'](util['format']('[%s][agents][agentringnoanswer]',_0x3a2666[_0x0948('0x11')]),_0x3a2666);utils[_0x0948('0x2')](util[_0x0948('0x15')](_0x0948('0x1d'),_0x3a2666['uniqueid'],agents[_0x3a2666[_0x0948('0x12')]]['membername'],_0x3a2666[_0x0948('0x12')]));agents[_0x3a2666[_0x0948('0x12')]][_0x0948('0x1c')]=!![];agents[_0x3a2666[_0x0948('0x12')]]['agentringnoanswerAt']=utils['now']();agents[_0x3a2666[_0x0948('0x12')]][_0x0948('0x19')]=_0x0948('0x1e');agents[_0x3a2666[_0x0948('0x12')]][_0x0948('0x1f')]=_0x0948('0x1e');agents[_0x3a2666[_0x0948('0x12')]][_0x0948('0x20')]=_0x3a2666[_0x0948('0x21')]?parseInt(_0x3a2666[_0x0948('0x21')])/0x3e8:0x0;agents[_0x3a2666[_0x0948('0x12')]][_0x0948('0x22')]=0x0;unanswered[_0x0948('0x23')](_0x3a2666[_0x0948('0x12')]);}}catch(_0x3e569b){utils[_0x0948('0x24')](util[_0x0948('0x15')](_0x0948('0x25'),_0x3a2666[_0x0948('0x11')]),_0x3e569b);}};exports[_0x0948('0x26')]=function(_0x2c1385){try{_[_0x0948('0x27')](agents,function(_0x4f2067,_0x52527d){if(_0x4f2067[_0x0948('0x11')]==_0x2c1385['uniqueid']&&!_['includes'](unanswered,_0x4f2067[_0x0948('0x12')])){utils[_0x0948('0x14')](util[_0x0948('0x15')](_0x0948('0x28'),_0x2c1385['uniqueid']),_0x2c1385);utils[_0x0948('0x2')](util[_0x0948('0x15')](_0x0948('0x29'),_0x2c1385[_0x0948('0x11')],_0x4f2067['membername'],_0x4f2067[_0x0948('0x12')]));_0x4f2067[_0x0948('0x1c')]=!![];_0x4f2067[_0x0948('0x2a')]=utils[_0x0948('0x18')]();_0x4f2067[_0x0948('0x19')]=_0x0948('0x2b');_0x4f2067[_0x0948('0x1f')]=_0x0948('0x2b');_0x4f2067[_0x0948('0x20')]=_0x2c1385[_0x0948('0x20')];_0x4f2067[_0x0948('0x22')]=0x0;writeDB(_0x4f2067);}});}catch(_0x202c70){utils[_0x0948('0x24')](util[_0x0948('0x15')](_0x0948('0x28'),_0x2c1385[_0x0948('0x11')]),_0x202c70);}};exports['agentconnect']=function(_0x2cd787){try{if(agents[_0x2cd787['destuniqueid']]){utils[_0x0948('0x14')](util[_0x0948('0x15')]('[%s][agents][agentconnect]',_0x2cd787[_0x0948('0x11')]),_0x2cd787);utils[_0x0948('0x2')](util[_0x0948('0x15')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x2cd787['uniqueid'],agents[_0x2cd787[_0x0948('0x12')]]['membername'],_0x2cd787[_0x0948('0x12')]));agents[_0x2cd787[_0x0948('0x12')]][_0x0948('0x2c')]=utils['now']();agents[_0x2cd787[_0x0948('0x12')]][_0x0948('0x8')]=_0x2cd787[_0x0948('0x8')];agents[_0x2cd787[_0x0948('0x12')]][_0x0948('0x1a')]=_0x2cd787[_0x0948('0x1a')];agents[_0x2cd787[_0x0948('0x12')]][_0x0948('0x20')]=_0x2cd787[_0x0948('0x21')];agents[_0x2cd787['destuniqueid']][_0x0948('0x19')]=_0x0948('0x2d');_[_0x0948('0x27')](agents,function(_0x157b46,_0x5514c8){if(_0x157b46[_0x0948('0x12')]!=_0x2cd787[_0x0948('0x12')]&&_0x157b46[_0x0948('0x11')]==_0x2cd787[_0x0948('0x11')]){_0x157b46[_0x0948('0x22')]=0x0;_0x157b46[_0x0948('0x20')]=_0x2cd787[_0x0948('0x21')];_0x157b46['agentringnoanswer']=!![];_0x157b46[_0x0948('0x2a')]=utils[_0x0948('0x18')]();_0x157b46['lastevent']=_0x0948('0x2e');_0x157b46[_0x0948('0x1f')]='answered_elsewhere';_0x157b46[_0x0948('0x2f')]=_0x2cd787[_0x0948('0x12')];_0x157b46[_0x0948('0x30')]=_0x2cd787[_0x0948('0x6')];writeDB(_0x157b46);}});}}catch(_0x23ee32){utils[_0x0948('0x24')](util[_0x0948('0x15')](_0x0948('0x31'),_0x2cd787[_0x0948('0x11')]),_0x23ee32);}};exports[_0x0948('0xc')]=function(_0x748f4c){try{if(!_[_0x0948('0x32')](agents[_0x748f4c['destuniqueid']])){utils['debug'](util['format'](_0x0948('0x33'),_0x748f4c['uniqueid']),_0x748f4c);utils['info'](util[_0x0948('0x15')](_0x0948('0x34'),_0x748f4c[_0x0948('0x11')],agents[_0x748f4c[_0x0948('0x12')]]['membername'],_0x748f4c[_0x0948('0x12')]));agents[_0x748f4c[_0x0948('0x12')]][_0x0948('0xc')]=!![];agents[_0x748f4c['destuniqueid']][_0x0948('0x35')]=utils['now']();agents[_0x748f4c[_0x0948('0x12')]][_0x0948('0x22')]=utils[_0x0948('0x36')](agents[_0x748f4c['destuniqueid']][_0x0948('0x35')],agents[_0x748f4c[_0x0948('0x12')]][_0x0948('0x2c')]);agents[_0x748f4c[_0x0948('0x12')]][_0x0948('0x1f')]=_0x748f4c[_0x0948('0x1f')];agents[_0x748f4c[_0x0948('0x12')]][_0x0948('0x19')]=_0x0948('0x37');writeDB(agents[_0x748f4c['destuniqueid']]);}}catch(_0x10056c){utils[_0x0948('0x24')](util[_0x0948('0x15')](_0x0948('0x33'),_0x748f4c['uniqueid']),_0x10056c);}};exports[_0x0948('0x38')]=function(_0x3a3f5c){try{if(!_[_0x0948('0x32')](agents[_0x3a3f5c[_0x0948('0x39')]])){utils['debug'](util[_0x0948('0x15')](_0x0948('0x3a'),_0x3a3f5c[_0x0948('0x11')]),_0x3a3f5c);utils[_0x0948('0x2')](util[_0x0948('0x15')](_0x0948('0x3b'),_0x3a3f5c[_0x0948('0x11')],agents[_0x3a3f5c[_0x0948('0x39')]][_0x0948('0x6')],agents[_0x3a3f5c[_0x0948('0x39')]][_0x0948('0x11')]));agents[_0x3a3f5c[_0x0948('0x39')]][_0x0948('0x3c')]=!![];agents[_0x3a3f5c[_0x0948('0x39')]][_0x0948('0x3d')]=_0x0948('0x3e');agents[_0x3a3f5c['transfereruniqueid']][_0x0948('0x3f')]=_0x3a3f5c[_0x0948('0x40')];agents[_0x3a3f5c['transfereruniqueid']][_0x0948('0x41')]=agents[_0x3a3f5c[_0x0948('0x39')]][_0x0948('0x11')];}}catch(_0x2ee3f0){utils['error'](util[_0x0948('0x15')](_0x0948('0x3a'),_0x3a3f5c[_0x0948('0x11')]),_0x2ee3f0);}};exports['attendedtransfer']=function(_0x9963fb){try{utils[_0x0948('0x14')](util[_0x0948('0x15')](_0x0948('0x42'),_0x9963fb[_0x0948('0x43')]),_0x9963fb);if(_0x9963fb[_0x0948('0x43')]==_0x9963fb[_0x0948('0x44')]){if(!_[_0x0948('0x32')](agents[_0x9963fb[_0x0948('0x45')]])){utils[_0x0948('0x2')](util[_0x0948('0x15')](_0x0948('0x46'),_0x9963fb[_0x0948('0x43')],agents[_0x9963fb['secondtransfereruniqueid']][_0x0948('0x6')]));agents[_0x9963fb[_0x0948('0x45')]][_0x0948('0x3c')]=!![];agents[_0x9963fb[_0x0948('0x45')]][_0x0948('0x3d')]=_0x0948('0x47');agents[_0x9963fb[_0x0948('0x45')]][_0x0948('0x3f')]=_0x9963fb[_0x0948('0x48')];agents[_0x9963fb[_0x0948('0x45')]]['transferuniqueid']=_0x9963fb['origtransfereruniqueid'];}if(_0x9963fb[_0x0948('0x49')]&&agents[_0x9963fb[_0x0948('0x49')]]){agents[_0x9963fb[_0x0948('0x49')]][_0x0948('0x4a')]=0x1;transfers[_0x9963fb[_0x0948('0x49')]]=_[_0x0948('0x4b')](agents[_0x9963fb[_0x0948('0x49')]]);transfers[_0x9963fb[_0x0948('0x49')]][_0x0948('0x4c')]=agents[_0x9963fb[_0x0948('0x45')]][_0x0948('0x4c')];transfers[_0x9963fb[_0x0948('0x49')]][_0x0948('0x4d')]=agents[_0x9963fb[_0x0948('0x45')]][_0x0948('0x4d')];transfers[_0x9963fb[_0x0948('0x49')]][_0x0948('0x17')]=utils['now']();transfers[_0x9963fb[_0x0948('0x49')]]['agentconnectAt']=utils['now']();transfers[_0x9963fb[_0x0948('0x49')]]['holdtime']=0x0;transfers[_0x9963fb[_0x0948('0x49')]]['agententerreason']=0x2;}}else if(_0x9963fb[_0x0948('0x45')]==_0x9963fb[_0x0948('0x4e')]){if(!_[_0x0948('0x32')](agents[_0x9963fb[_0x0948('0x43')]])){utils[_0x0948('0x2')](util[_0x0948('0x15')](_0x0948('0x46'),_0x9963fb['origtransfereruniqueid'],agents[_0x9963fb[_0x0948('0x43')]][_0x0948('0x6')]));agents[_0x9963fb['origtransfereruniqueid']][_0x0948('0x3c')]=!![];agents[_0x9963fb[_0x0948('0x43')]][_0x0948('0x3d')]=_0x0948('0x47');agents[_0x9963fb[_0x0948('0x43')]][_0x0948('0x3f')]=_0x9963fb[_0x0948('0x4f')];agents[_0x9963fb[_0x0948('0x43')]][_0x0948('0x41')]=_0x9963fb[_0x0948('0x45')];}if(_0x9963fb['transfertargetuniqueid']&&agents[_0x9963fb['transfertargetuniqueid']]){agents[_0x9963fb[_0x0948('0x50')]][_0x0948('0x4a')]=0x1;transfers[_0x9963fb[_0x0948('0x50')]]=_['clone'](agents[_0x9963fb[_0x0948('0x50')]]);transfers[_0x9963fb[_0x0948('0x50')]][_0x0948('0x4c')]=agents[_0x9963fb[_0x0948('0x43')]]['calleridnum'];transfers[_0x9963fb['transfertargetuniqueid']]['calleridname']=agents[_0x9963fb[_0x0948('0x43')]][_0x0948('0x4d')];transfers[_0x9963fb[_0x0948('0x50')]]['agentcalledAt']=utils['now']();transfers[_0x9963fb['transfertargetuniqueid']][_0x0948('0x2c')]=utils[_0x0948('0x18')]();transfers[_0x9963fb[_0x0948('0x50')]][_0x0948('0x20')]=0x0;transfers[_0x9963fb[_0x0948('0x50')]]['agententerreason']=0x2;}}}catch(_0x39cb18){utils[_0x0948('0x24')](util[_0x0948('0x15')](_0x0948('0x42'),_0x9963fb['origtransfereruniqueid']),_0x39cb18);}};exports[_0x0948('0x51')]=function(_0x1ee102){try{utils[_0x0948('0x14')](util['format'](_0x0948('0x52'),_0x1ee102[_0x0948('0x11')]),_0x1ee102);if(agents[_0x1ee102['uniqueid']]&&agents[_0x1ee102[_0x0948('0x11')]]['reason']===_0x0948('0x1e')){if(_0x1ee102[_0x0948('0x53')]==='21'){agents[_0x1ee102[_0x0948('0x11')]]['reason']=_0x0948('0x54');agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x19')]=_0x0948('0x54');}utils[_0x0948('0x2')](util['format']('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x1ee102[_0x0948('0x11')],agents[_0x1ee102['uniqueid']][_0x0948('0x6')],agents[_0x1ee102[_0x0948('0x11')]]['reason'],agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x19')]));writeDB(agents[_0x1ee102[_0x0948('0x11')]]);var _0x4ca29=unanswered[_0x0948('0x55')](_0x1ee102[_0x0948('0x11')]);if(_0x4ca29>-0x1){unanswered[_0x0948('0x56')](_0x4ca29,0x1);}}if(transfers[_0x1ee102[_0x0948('0x11')]]){transfers[_0x1ee102[_0x0948('0x11')]][_0x0948('0xc')]=!![];transfers[_0x1ee102[_0x0948('0x11')]][_0x0948('0x35')]=utils[_0x0948('0x18')]();transfers[_0x1ee102['uniqueid']][_0x0948('0x22')]=utils[_0x0948('0x36')](transfers[_0x1ee102[_0x0948('0x11')]][_0x0948('0x35')],transfers[_0x1ee102[_0x0948('0x11')]][_0x0948('0x2c')]);transfers[_0x1ee102[_0x0948('0x11')]][_0x0948('0x1f')]=_0x0948('0x57');transfers[_0x1ee102[_0x0948('0x11')]][_0x0948('0x19')]=_0x0948('0x37');utils[_0x0948('0x2')](util['format'](_0x0948('0x58'),_0x1ee102[_0x0948('0x11')],transfers[_0x1ee102['uniqueid']][_0x0948('0x6')],transfers[_0x1ee102[_0x0948('0x11')]]['reason'],transfers[_0x1ee102[_0x0948('0x11')]]['lastevent']));writeDB(transfers[_0x1ee102[_0x0948('0x11')]],!![]);}if(agents[_0x1ee102[_0x0948('0x11')]]&&agents[_0x1ee102['uniqueid']][_0x0948('0x2c')]){agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0xc')]=!![];agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x35')]=utils[_0x0948('0x18')]();agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x22')]=utils[_0x0948('0x36')](agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x35')],agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x2c')]);agents[_0x1ee102['uniqueid']][_0x0948('0x1f')]=agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x3c')]?_0x0948('0x3c'):_0x0948('0x57');agents[_0x1ee102['uniqueid']]['lastevent']=_0x0948('0x37');utils[_0x0948('0x2')](util[_0x0948('0x15')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x1ee102[_0x0948('0x11')],agents[_0x1ee102[_0x0948('0x11')]]['membername'],agents[_0x1ee102[_0x0948('0x11')]]['reason'],agents[_0x1ee102[_0x0948('0x11')]][_0x0948('0x19')]));writeDB(agents[_0x1ee102[_0x0948('0x11')]]);}}catch(_0x5933d9){utils[_0x0948('0x24')](util[_0x0948('0x15')](_0x0948('0x52'),_0x1ee102['uniqueid']),_0x5933d9);}};