server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9676=['agentcalledAt','now','agentringnoanswer','isNil','agentringnoanswerAt','timeout','reason','ringtime','talktime','error','stack','queuecallerabandon','forIn','includes','abandoned','holdtime','agentconnect','connectedlinename','connect','answeredelsewheredestinationuniqueid','answeredelsewheremembername','diffTime','agentconnectAt','complete','blindtransfer','transfereruniqueid','transfer','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','transfertype','secondtransfererexten','transfertargetuniqueid','hangup','cause','rejected','splice','agentcompleteAt','agent','./utils','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','calleridnum','connectedlinenum','lastevent','then','type','agentacw','agentcomplete','acw','CreateVoiceAgentReport','destuniqueid','agentcalled'];(function(_0x48bd63,_0x5f8e86){var _0x4eaade=function(_0x5cf196){while(--_0x5cf196){_0x48bd63['push'](_0x48bd63['shift']());}};_0x4eaade(++_0x5f8e86);}(_0x9676,0x1ca));var _0x6967=function(_0x38e056,_0xe7b973){_0x38e056=_0x38e056-0x0;var _0x33646e=_0x9676[_0x38e056];return _0x33646e;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0x6967('0x0'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x4f405f,_0x24dfad){utils['info'](util[_0x6967('0x1')](_0x6967('0x2'),_0x4f405f[_0x6967('0x3')],_0x4f405f[_0x6967('0x4')],_0x4f405f[_0x6967('0x5')],_0x4f405f[_0x6967('0x6')],_0x4f405f['interface'],_0x4f405f[_0x6967('0x7')],_0x4f405f[_0x6967('0x8')],_0x4f405f[_0x6967('0x9')]));if(_0x4f405f['queue']){utils['getVoiceQueueByName'](_0x4f405f['queue'])[_0x6967('0xa')](function(_0x11fa71){if(_0x11fa71){_0x4f405f[_0x6967('0xb')]=_0x11fa71[_0x6967('0xb')];_0x4f405f[_0x6967('0xc')]=_0x4f405f[_0x6967('0xd')]?_0x11fa71[_0x6967('0xe')]:![];_0x4f405f['acwtime']=_0x4f405f[_0x6967('0xc')]?_0x11fa71['acwTimeout']:0x0;}utils['request']('CreateVoiceAgentReport',_0x4f405f);});}else{utils['request'](_0x6967('0xf'),_0x4f405f);}if(_0x24dfad){delete transfers[_0x4f405f[_0x6967('0x3')]];}else{delete agents[_0x4f405f[_0x6967('0x10')]];}}exports[_0x6967('0x11')]=function(_0x454c32){try{agents[_0x454c32[_0x6967('0x10')]]=_0x454c32;agents[_0x454c32[_0x6967('0x10')]][_0x6967('0x12')]=utils[_0x6967('0x13')]();agents[_0x454c32[_0x6967('0x10')]][_0x6967('0x9')]='called';agents[_0x454c32[_0x6967('0x10')]][_0x6967('0x8')]=null;agents[_0x454c32[_0x6967('0x10')]]['connectedlinename']=null;}catch(_0x2be6de){utils['error'](_0x2be6de['stack']);}};exports[_0x6967('0x14')]=function(_0x207547){try{if(!_[_0x6967('0x15')](agents[_0x207547[_0x6967('0x10')]])){agents[_0x207547[_0x6967('0x10')]][_0x6967('0x14')]=!![];agents[_0x207547[_0x6967('0x10')]][_0x6967('0x16')]=utils[_0x6967('0x13')]();agents[_0x207547[_0x6967('0x10')]][_0x6967('0x9')]=_0x6967('0x17');agents[_0x207547[_0x6967('0x10')]][_0x6967('0x18')]=_0x6967('0x17');agents[_0x207547[_0x6967('0x10')]]['holdtime']=_0x207547[_0x6967('0x19')]?parseInt(_0x207547[_0x6967('0x19')])/0x3e8:0x0;agents[_0x207547[_0x6967('0x10')]][_0x6967('0x1a')]=0x0;unanswered['push'](_0x207547[_0x6967('0x10')]);}}catch(_0x15ac71){utils[_0x6967('0x1b')](_0x15ac71[_0x6967('0x1c')]);}};exports[_0x6967('0x1d')]=function(_0x574283){try{_[_0x6967('0x1e')](agents,function(_0x50a5cd,_0x4be191){if(_0x50a5cd[_0x6967('0x3')]==_0x574283[_0x6967('0x3')]&&!_[_0x6967('0x1f')](unanswered,_0x50a5cd[_0x6967('0x10')])){_0x50a5cd[_0x6967('0x14')]=!![];_0x50a5cd[_0x6967('0x16')]=utils[_0x6967('0x13')]();_0x50a5cd[_0x6967('0x9')]='abandoned';_0x50a5cd['reason']=_0x6967('0x20');_0x50a5cd[_0x6967('0x21')]=_0x574283['holdtime'];_0x50a5cd[_0x6967('0x1a')]=0x0;writeDB(_0x50a5cd);}});}catch(_0x55b04a){utils[_0x6967('0x1b')](_0x55b04a[_0x6967('0x1c')]);}};exports[_0x6967('0x22')]=function(_0x159acc){try{if(agents[_0x159acc[_0x6967('0x10')]]){agents[_0x159acc[_0x6967('0x10')]]['agentconnectAt']=utils[_0x6967('0x13')]();agents[_0x159acc[_0x6967('0x10')]][_0x6967('0x8')]=_0x159acc[_0x6967('0x8')];agents[_0x159acc[_0x6967('0x10')]][_0x6967('0x23')]=_0x159acc[_0x6967('0x23')];agents[_0x159acc[_0x6967('0x10')]][_0x6967('0x21')]=_0x159acc[_0x6967('0x19')];agents[_0x159acc['destuniqueid']]['lastevent']=_0x6967('0x24');_[_0x6967('0x1e')](agents,function(_0x440df7,_0x1e49bd){if(_0x440df7[_0x6967('0x10')]!=_0x159acc['destuniqueid']&&_0x440df7[_0x6967('0x3')]==_0x159acc[_0x6967('0x3')]){_0x440df7[_0x6967('0x1a')]=0x0;_0x440df7['holdtime']=_0x159acc[_0x6967('0x19')];_0x440df7[_0x6967('0x14')]=!![];_0x440df7['agentringnoanswerAt']=utils['now']();_0x440df7['lastevent']='answered_elsewhere';_0x440df7[_0x6967('0x18')]='answered_elsewhere';_0x440df7[_0x6967('0x25')]=_0x159acc[_0x6967('0x10')];_0x440df7[_0x6967('0x26')]=_0x159acc[_0x6967('0x6')];writeDB(_0x440df7);}});}}catch(_0x3fdfda){utils[_0x6967('0x1b')](_0x3fdfda[_0x6967('0x1c')]);}};exports[_0x6967('0xd')]=function(_0xbd1698){try{if(!_['isNil'](agents[_0xbd1698[_0x6967('0x10')]])){agents[_0xbd1698[_0x6967('0x10')]][_0x6967('0xd')]=!![];agents[_0xbd1698['destuniqueid']]['agentcompleteAt']=utils[_0x6967('0x13')]();agents[_0xbd1698[_0x6967('0x10')]][_0x6967('0x1a')]=utils[_0x6967('0x27')](agents[_0xbd1698[_0x6967('0x10')]]['agentcompleteAt'],agents[_0xbd1698[_0x6967('0x10')]][_0x6967('0x28')]);agents[_0xbd1698[_0x6967('0x10')]]['reason']=_0xbd1698[_0x6967('0x18')];agents[_0xbd1698['destuniqueid']][_0x6967('0x9')]=_0x6967('0x29');writeDB(agents[_0xbd1698[_0x6967('0x10')]]);}}catch(_0x3e1106){utils[_0x6967('0x1b')](_0x3e1106[_0x6967('0x1c')]);}};exports[_0x6967('0x2a')]=function(_0x317925){try{if(!_['isNil'](agents[_0x317925['transfereruniqueid']])){agents[_0x317925[_0x6967('0x2b')]][_0x6967('0x2c')]=!![];agents[_0x317925['transfereruniqueid']]['transfertype']=_0x6967('0x2d');agents[_0x317925[_0x6967('0x2b')]][_0x6967('0x2e')]=_0x317925[_0x6967('0x2f')];agents[_0x317925[_0x6967('0x2b')]][_0x6967('0x30')]=agents[_0x317925[_0x6967('0x2b')]][_0x6967('0x3')];}}catch(_0x1d0480){utils[_0x6967('0x1b')](_0x1d0480[_0x6967('0x1c')]);}};exports[_0x6967('0x31')]=function(_0x4f6141){try{if(_0x4f6141[_0x6967('0x32')]==_0x4f6141[_0x6967('0x33')]){if(!_[_0x6967('0x15')](agents[_0x4f6141[_0x6967('0x34')]])){agents[_0x4f6141[_0x6967('0x34')]][_0x6967('0x2c')]=!![];agents[_0x4f6141['secondtransfereruniqueid']]['transfertype']=_0x6967('0x35');agents[_0x4f6141['secondtransfereruniqueid']][_0x6967('0x2e')]=_0x4f6141['origtransfererexten'];agents[_0x4f6141[_0x6967('0x34')]][_0x6967('0x30')]=_0x4f6141[_0x6967('0x32')];}if(_0x4f6141[_0x6967('0x36')]&&agents[_0x4f6141[_0x6967('0x36')]]){agents[_0x4f6141[_0x6967('0x36')]][_0x6967('0x37')]=0x1;transfers[_0x4f6141[_0x6967('0x36')]]=_[_0x6967('0x38')](agents[_0x4f6141[_0x6967('0x36')]]);transfers[_0x4f6141[_0x6967('0x36')]][_0x6967('0x7')]=agents[_0x4f6141[_0x6967('0x34')]][_0x6967('0x7')];transfers[_0x4f6141[_0x6967('0x36')]][_0x6967('0x39')]=agents[_0x4f6141[_0x6967('0x34')]][_0x6967('0x39')];transfers[_0x4f6141[_0x6967('0x36')]][_0x6967('0x12')]=utils[_0x6967('0x13')]();transfers[_0x4f6141['transfereeuniqueid']][_0x6967('0x28')]=utils[_0x6967('0x13')]();transfers[_0x4f6141[_0x6967('0x36')]]['holdtime']=0x0;transfers[_0x4f6141[_0x6967('0x36')]]['agententerreason']=0x2;}}else if(_0x4f6141[_0x6967('0x34')]==_0x4f6141[_0x6967('0x3a')]){if(!_[_0x6967('0x15')](agents[_0x4f6141[_0x6967('0x32')]])){agents[_0x4f6141['origtransfereruniqueid']]['transfer']=!![];agents[_0x4f6141[_0x6967('0x32')]][_0x6967('0x3b')]=_0x6967('0x35');agents[_0x4f6141[_0x6967('0x32')]]['transferexten']=_0x4f6141[_0x6967('0x3c')];agents[_0x4f6141[_0x6967('0x32')]][_0x6967('0x30')]=_0x4f6141[_0x6967('0x34')];}if(_0x4f6141[_0x6967('0x3d')]&&agents[_0x4f6141[_0x6967('0x3d')]]){agents[_0x4f6141[_0x6967('0x3d')]][_0x6967('0x37')]=0x1;transfers[_0x4f6141['transfertargetuniqueid']]=_['clone'](agents[_0x4f6141['transfertargetuniqueid']]);transfers[_0x4f6141[_0x6967('0x3d')]]['calleridnum']=agents[_0x4f6141[_0x6967('0x32')]]['calleridnum'];transfers[_0x4f6141['transfertargetuniqueid']][_0x6967('0x39')]=agents[_0x4f6141[_0x6967('0x32')]][_0x6967('0x39')];transfers[_0x4f6141[_0x6967('0x3d')]][_0x6967('0x12')]=utils[_0x6967('0x13')]();transfers[_0x4f6141[_0x6967('0x3d')]][_0x6967('0x28')]=utils[_0x6967('0x13')]();transfers[_0x4f6141['transfertargetuniqueid']][_0x6967('0x21')]=0x0;transfers[_0x4f6141['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0xdac80b){utils['error'](_0xdac80b[_0x6967('0x1c')]);}};exports[_0x6967('0x3e')]=function(_0x1ddf11){try{if(agents[_0x1ddf11['uniqueid']]&&agents[_0x1ddf11['uniqueid']][_0x6967('0x18')]===_0x6967('0x17')){if(_0x1ddf11[_0x6967('0x3f')]==='21'){agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x18')]='rejected';agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x9')]=_0x6967('0x40');}writeDB(agents[_0x1ddf11['uniqueid']]);var _0x1e0763=unanswered['indexOf'](_0x1ddf11[_0x6967('0x3')]);if(_0x1e0763>-0x1)unanswered[_0x6967('0x41')](_0x1e0763,0x1);}if(transfers[_0x1ddf11[_0x6967('0x3')]]){transfers[_0x1ddf11[_0x6967('0x3')]]['agentcomplete']=!![];transfers[_0x1ddf11['uniqueid']][_0x6967('0x42')]=utils['now']();transfers[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x1a')]=utils[_0x6967('0x27')](transfers[_0x1ddf11['uniqueid']]['agentcompleteAt'],transfers[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x28')]);transfers[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x18')]=_0x6967('0x43');transfers[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x9')]='complete';writeDB(transfers[_0x1ddf11[_0x6967('0x3')]],!![]);}if(agents[_0x1ddf11['uniqueid']]&&agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x28')]){agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0xd')]=!![];agents[_0x1ddf11['uniqueid']][_0x6967('0x42')]=utils[_0x6967('0x13')]();agents[_0x1ddf11[_0x6967('0x3')]]['talktime']=utils[_0x6967('0x27')](agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x42')],agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x28')]);agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x18')]=agents[_0x1ddf11[_0x6967('0x3')]][_0x6967('0x2c')]?_0x6967('0x2c'):_0x6967('0x43');agents[_0x1ddf11['uniqueid']]['lastevent']=_0x6967('0x29');writeDB(agents[_0x1ddf11[_0x6967('0x3')]]);}}catch(_0x5dc010){utils['error'](_0x5dc010[_0x6967('0x1c')]);}};