2447b5946ad242d4d9512d17e3c0abf3569ec0ef
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xa24d=['blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','extension','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','transfer','ATTENDED','transferexten','transferuniqueid','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','lodash','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','now','hangup','isNil','debug','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','queuecallerenterreason','error','[%s][queues][hangup]','varset','queuestatus','value','queuecallerabandonAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','variable','queueposition','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]','queuecallerabandon','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','queuecallerleave','queuecallerleaveAt','holdtime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','accountcode','agentcomplete','[%s][queues][agentcomplete]','COMPLETEDBY','reason','toUpperCase','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s'];(function(_0x393bf0,_0x546e10){var _0x50b8fd=function(_0x2b394e){while(--_0x2b394e){_0x393bf0['push'](_0x393bf0['shift']());}};_0x50b8fd(++_0x546e10);}(_0xa24d,0x1c1));var _0xda24=function(_0x32e758,_0x13c271){_0x32e758=_0x32e758-0x0;var _0x349316=_0xa24d[_0x32e758];return _0x349316;};'use strict';var _=require(_0xda24('0x0'));var util=require(_0xda24('0x1'));var utils=require(_0xda24('0x2'));var queues={};function writeDB(_0x4432eb){utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x5'),_0x4432eb['uniqueid'],_0x4432eb[_0xda24('0x6')],_0x4432eb[_0xda24('0x7')],_0x4432eb[_0xda24('0x8')],_0x4432eb[_0xda24('0x9')],_0x4432eb['accountcode'],_0x4432eb[_0xda24('0xa')]));if(_0x4432eb[_0xda24('0x7')]){utils['getVoiceQueueByName'](_0x4432eb[_0xda24('0x7')])['then'](function(_0x446e2e){if(_0x446e2e){_0x4432eb[_0xda24('0xb')]=_0x446e2e[_0xda24('0xb')];}utils[_0xda24('0xc')]('CreateVoiceQueueReport',_0x4432eb);});}else{utils[_0xda24('0xc')](_0xda24('0xd'),_0x4432eb);}if(_0x4432eb[_0xda24('0xe')]){delete queues[_0x4432eb[_0xda24('0xe')]];}else{delete queues[_0x4432eb[_0xda24('0xf')]];}}exports['queuecallerjoin']=function(_0x32c867){try{utils['debug'](util[_0xda24('0x4')](_0xda24('0x10'),_0x32c867['uniqueid']),_0x32c867);utils['info'](util[_0xda24('0x4')](_0xda24('0x11'),_0x32c867[_0xda24('0xf')],_0x32c867[_0xda24('0x7')],_0x32c867['position']));queues[_0x32c867[_0xda24('0xf')]]=_['assign'](_0x32c867,{'originalposition':_0x32c867[_0xda24('0x12')],'queuecallerjoinAt':utils[_0xda24('0x13')](),'mohtime':0x0});}catch(_0x57f4d6){utils['error'](util[_0xda24('0x4')](_0xda24('0x10'),_0x32c867[_0xda24('0xf')]),_0x57f4d6);}};exports[_0xda24('0x14')]=function(_0x3348e0){try{if(!_[_0xda24('0x15')](queues[_0x3348e0[_0xda24('0xf')]])){utils[_0xda24('0x16')](util[_0xda24('0x4')]('[%s][queues][hangup]',_0x3348e0[_0xda24('0xf')]),_0x3348e0);if(queues[_0x3348e0[_0xda24('0xf')]]['queuecallerleaveAt']){if(!queues[_0x3348e0[_0xda24('0xf')]]['queuecallerabandon']&&!queues[_0x3348e0['uniqueid']][_0xda24('0x17')]){queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0x18')]=!![];queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0x19')]=utils[_0xda24('0x13')]();queues[_0x3348e0[_0xda24('0xf')]]['queuecallerexitreason']=_0xda24('0x1a');}utils['info'](util[_0xda24('0x4')](_0xda24('0x1b'),_0x3348e0[_0xda24('0xf')],queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0x1c')],queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0xa')]));writeDB(queues[_0x3348e0[_0xda24('0xf')]]);}else if(queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0xe')]){utils[_0xda24('0x3')](util[_0xda24('0x4')]('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x3348e0[_0xda24('0xf')],queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0x1c')],queues[_0x3348e0[_0xda24('0xf')]][_0xda24('0xe')]));queues[queues[_0x3348e0[_0xda24('0xf')]]['transfereduniqueid']]=queues[_0x3348e0[_0xda24('0xf')]];queues[queues[_0x3348e0['uniqueid']][_0xda24('0xe')]][_0xda24('0x1d')]=0x2;delete queues[_0x3348e0['uniqueid']];}}}catch(_0x43e06e){utils[_0xda24('0x1e')](util['format'](_0xda24('0x1f'),_0x3348e0[_0xda24('0xf')]),_0x43e06e);}};exports[_0xda24('0x20')]=function(_0x11ffb5){try{utils[_0xda24('0x16')](util['format']('[%s][queues][varset]',_0x11ffb5[_0xda24('0xf')]),_0x11ffb5);if(!_['isNil'](_0x11ffb5['variable'][_0xda24('0x21')])&&_0x11ffb5[_0xda24('0x22')]['toUpperCase']()!=='CONTINUE'){if(!_[_0xda24('0x15')](queues[_0x11ffb5[_0xda24('0xf')]])){queues[_0x11ffb5['uniqueid']]['queuecallerabandon']=![];queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0x23')]=null;queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0x17')]=!![];queues[_0x11ffb5[_0xda24('0xf')]]['queuecallerexitAt']=utils[_0xda24('0x13')]();queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0xa')]=_0x11ffb5[_0xda24('0x22')]['toUpperCase']();utils[_0xda24('0x3')](util['format'](_0xda24('0x24'),_0x11ffb5[_0xda24('0xf')],queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0x1c')],_0x11ffb5[_0xda24('0x22')],queues[_0x11ffb5['uniqueid']][_0xda24('0xa')]));writeDB(queues[_0x11ffb5[_0xda24('0xf')]]);}}else if(!_[_0xda24('0x15')](_0x11ffb5[_0xda24('0x25')][_0xda24('0x26')])){if(!_['isNil'](queues[_0x11ffb5[_0xda24('0xf')]])&&!queues[_0x11ffb5[_0xda24('0xf')]]['queuecallerabandon']){queues[_0x11ffb5['uniqueid']]['queuecallerabandon']=![];queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0x23')]=null;queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0x17')]=!![];queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0x27')]=utils['now']();queues[_0x11ffb5[_0xda24('0xf')]][_0xda24('0xa')]=_0xda24('0x28');utils['info'](util[_0xda24('0x4')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x11ffb5[_0xda24('0xf')],queues[_0x11ffb5['uniqueid']][_0xda24('0x1c')],_0x11ffb5['value'],queues[_0x11ffb5[_0xda24('0xf')]]['queuecallerexitreason']));}}}catch(_0x5e81e8){utils[_0xda24('0x1e')](util[_0xda24('0x4')](_0xda24('0x29'),_0x11ffb5[_0xda24('0xf')]),_0x5e81e8);}};exports[_0xda24('0x2a')]=function(_0x165d4d){try{if(!_[_0xda24('0x15')](queues[_0x165d4d['uniqueid']])){utils[_0xda24('0x16')](util[_0xda24('0x4')](_0xda24('0x2b'),_0x165d4d[_0xda24('0xf')]),_0x165d4d);queues[_0x165d4d[_0xda24('0xf')]][_0xda24('0x17')]=![];queues[_0x165d4d[_0xda24('0xf')]][_0xda24('0x27')]=null;queues[_0x165d4d[_0xda24('0xf')]][_0xda24('0x2a')]=!![];queues[_0x165d4d['uniqueid']][_0xda24('0x23')]=utils[_0xda24('0x13')]();queues[_0x165d4d[_0xda24('0xf')]][_0xda24('0xa')]='ABANDONED';utils[_0xda24('0x3')](util[_0xda24('0x4')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x165d4d['uniqueid'],queues[_0x165d4d['uniqueid']]['name'],queues[_0x165d4d['uniqueid']]['queuecallerexitreason']));}}catch(_0x1fa182){utils[_0xda24('0x1e')](util[_0xda24('0x4')](_0xda24('0x2b'),_0x165d4d[_0xda24('0xf')]),_0x1fa182);}};exports['queuecallerleave']=function(_0xf7b3b3){try{if(!_[_0xda24('0x15')](queues[_0xf7b3b3[_0xda24('0xf')]])){utils[_0xda24('0x16')](util['format'](_0xda24('0x2c'),_0xf7b3b3[_0xda24('0xf')]),_0xf7b3b3);utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x2d'),_0xf7b3b3['uniqueid'],queues[_0xf7b3b3['uniqueid']][_0xda24('0x1c')],_0xf7b3b3[_0xda24('0x2e')],_0xf7b3b3[_0xda24('0x2f')]));queues[_0xf7b3b3[_0xda24('0xf')]][_0xda24('0x30')]=!![];queues[_0xf7b3b3[_0xda24('0xf')]][_0xda24('0x31')]=utils['now']();queues[_0xf7b3b3[_0xda24('0xf')]][_0xda24('0x32')]=utils['diffTime'](queues[_0xf7b3b3['uniqueid']][_0xda24('0x31')],queues[_0xf7b3b3[_0xda24('0xf')]][_0xda24('0x33')]);queues[_0xf7b3b3['uniqueid']][_0xda24('0x12')]=_0xf7b3b3[_0xda24('0x12')];queues[_0xf7b3b3[_0xda24('0xf')]]['count']=_0xf7b3b3[_0xda24('0x34')];queues[_0xf7b3b3[_0xda24('0xf')]]['connectedlinenum']=_0xf7b3b3[_0xda24('0x2e')];queues[_0xf7b3b3[_0xda24('0xf')]][_0xda24('0x2f')]=_0xf7b3b3[_0xda24('0x2f')];}}catch(_0x2f87b7){utils['error'](util[_0xda24('0x4')](_0xda24('0x2c'),_0xf7b3b3[_0xda24('0xf')]),_0x2f87b7);}};exports[_0xda24('0x35')]=function(_0x5ea57b){try{if(!_[_0xda24('0x15')](queues[_0x5ea57b[_0xda24('0xf')]])){utils['debug'](util[_0xda24('0x4')](_0xda24('0x36'),_0x5ea57b['uniqueid']),_0x5ea57b);utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x37'),_0x5ea57b[_0xda24('0xf')],queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0x1c')],_0x5ea57b[_0xda24('0x38')],_0x5ea57b[_0xda24('0x39')]));queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0x2a')]=![];queues[_0x5ea57b['uniqueid']]['queuecallerabandon']=![];queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0x23')]=null;queues[_0x5ea57b['uniqueid']][_0xda24('0x17')]=![];queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0xa')]=null;queues[_0x5ea57b[_0xda24('0xf')]]['queuecallerexitAt']=null;queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0x3a')]=!![];queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0x3b')]=_0x5ea57b[_0xda24('0x39')];queues[_0x5ea57b[_0xda24('0xf')]][_0xda24('0x8')]=_0x5ea57b[_0xda24('0x38')];}}catch(_0x19a171){utils[_0xda24('0x1e')](util[_0xda24('0x4')](_0xda24('0x36'),_0x5ea57b[_0xda24('0xf')]),_0x19a171);}};exports[_0xda24('0x3c')]=function(_0x17013a){try{if(!_[_0xda24('0x15')](queues[_0x17013a['uniqueid']])){if(queues[_0x17013a['uniqueid']][_0xda24('0x31')]){utils[_0xda24('0x16')](util['format'](_0xda24('0x3d'),_0x17013a[_0xda24('0xf')]),_0x17013a);queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x2a')]=![];queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x2a')]=![];queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x23')]=null;queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x17')]=![];queues[_0x17013a[_0xda24('0xf')]]['queuecallerexitAt']=null;queues[_0x17013a[_0xda24('0xf')]]['assigned']=!![];queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x8')]=_0x17013a[_0xda24('0x38')];queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x18')]=!![];queues[_0x17013a[_0xda24('0xf')]][_0xda24('0x19')]=utils[_0xda24('0x13')]();if(_0x17013a['reason']=='transfer'){if(!queues[_0x17013a['uniqueid']]['transfer']){queues[_0x17013a['uniqueid']]['queuecallerexitreason']='TRANSFER';}}else{queues[_0x17013a[_0xda24('0xf')]][_0xda24('0xa')]=_0xda24('0x3e')+_0x17013a[_0xda24('0x3f')][_0xda24('0x40')]();}utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x41'),_0x17013a[_0xda24('0xf')],queues[_0x17013a[_0xda24('0xf')]]['name'],_0x17013a['membername'],queues[_0x17013a[_0xda24('0xf')]][_0xda24('0xa')]));writeDB(queues[_0x17013a[_0xda24('0xf')]]);}}}catch(_0x311de){utils[_0xda24('0x1e')](util[_0xda24('0x4')](_0xda24('0x3d'),_0x17013a[_0xda24('0xf')]),_0x311de);}};exports[_0xda24('0x42')]=function(_0x1c8404){try{if(!_[_0xda24('0x15')](queues[_0x1c8404[_0xda24('0x43')]])){utils['debug'](util[_0xda24('0x4')](_0xda24('0x44'),_0x1c8404['uniqueid']),_0x1c8404);queues[_0x1c8404[_0xda24('0x43')]]['transfer']=!![];queues[_0x1c8404[_0xda24('0x43')]][_0xda24('0x45')]=_0xda24('0x46');queues[_0x1c8404[_0xda24('0x43')]]['transferexten']=_0x1c8404[_0xda24('0x47')];queues[_0x1c8404['transfereeuniqueid']]['transferuniqueid']=_0x1c8404[_0xda24('0x43')];queues[_0x1c8404[_0xda24('0x43')]][_0xda24('0xa')]='BLINDTRANSFER';utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x48'),_0x1c8404[_0xda24('0xf')],queues[_0x1c8404[_0xda24('0x43')]]['name'],_0x1c8404[_0xda24('0x43')],_0x1c8404[_0xda24('0x47')]));}}catch(_0xe098ad){utils[_0xda24('0x1e')](util['format'](_0xda24('0x44'),_0x1c8404[_0xda24('0xf')]),_0xe098ad);}};exports[_0xda24('0x49')]=function(_0x47b994){try{utils['debug'](util['format']('[%s][queues][attendedtransfer]',_0x47b994['origtransfereruniqueid']),_0x47b994);if(_0x47b994[_0xda24('0x4a')]==_0x47b994[_0xda24('0x4b')]){if(!_[_0xda24('0x15')](queues[_0x47b994[_0xda24('0x4c')]])){utils[_0xda24('0x3')](util['format'](_0xda24('0x4d'),_0x47b994[_0xda24('0x4a')],queues[_0x47b994['secondtransfererlinkedid']][_0xda24('0x1c')],_0x47b994[_0xda24('0x4e')]));queues[_0x47b994['secondtransfererlinkedid']][_0xda24('0x4f')]=!![];queues[_0x47b994[_0xda24('0x4c')]][_0xda24('0x45')]=_0xda24('0x50');queues[_0x47b994[_0xda24('0x4c')]][_0xda24('0x51')]=_0x47b994[_0xda24('0x4e')];queues[_0x47b994[_0xda24('0x4c')]][_0xda24('0x52')]=_0x47b994[_0xda24('0x4a')];queues[_0x47b994['secondtransfererlinkedid']][_0xda24('0xa')]=_0xda24('0x53');}if(!_[_0xda24('0x15')](queues[_0x47b994[_0xda24('0x4b')]])){if(_0x47b994[_0xda24('0x54')]&&queues[_0x47b994['transfereelinkedid']]){queues[_0x47b994[_0xda24('0x54')]]['queuecallerenterreason']=0x1;queues[_0x47b994[_0xda24('0x43')]]=_[_0xda24('0x55')](queues[_0x47b994['transfereelinkedid']]);queues[_0x47b994[_0xda24('0x43')]][_0xda24('0xe')]=_0x47b994[_0xda24('0x56')];queues[_0x47b994[_0xda24('0x43')]]['queuecallerenterreason']=0x2;queues[_0x47b994[_0xda24('0x43')]][_0xda24('0x9')]=queues[_0x47b994['secondtransfererlinkedid']][_0xda24('0x9')];queues[_0x47b994[_0xda24('0x43')]][_0xda24('0x57')]=queues[_0x47b994[_0xda24('0x4c')]][_0xda24('0x57')];queues[_0x47b994[_0xda24('0x43')]]['queuecallerjoinAt']=utils[_0xda24('0x13')]();queues[_0x47b994['transfereeuniqueid']][_0xda24('0x31')]=utils['now']();queues[_0x47b994[_0xda24('0x43')]][_0xda24('0x32')]=0x0;queues[_0x47b994[_0xda24('0x43')]][_0xda24('0x58')]=0x0;utils['info'](util[_0xda24('0x4')](_0xda24('0x59'),_0x47b994[_0xda24('0x4a')],queues[_0x47b994[_0xda24('0x43')]][_0xda24('0x1c')],queues[_0x47b994[_0xda24('0x43')]]['calleridnum'],queues[_0x47b994[_0xda24('0x43')]][_0xda24('0x57')]));}else{utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x5a'),_0x47b994[_0xda24('0x4a')],queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x1c')],_0x47b994[_0xda24('0x4c')]));queues[_0x47b994['origtransfererlinkedid']]['transfereduniqueid']=_0x47b994[_0xda24('0x4c')];}}}else if(_0x47b994['secondtransfereruniqueid']==_0x47b994[_0xda24('0x4c')]){if(!_[_0xda24('0x15')](queues[_0x47b994[_0xda24('0x4b')]])){utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x5b'),_0x47b994[_0xda24('0x4a')],queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x1c')],_0x47b994[_0xda24('0x5c')],_0x47b994[_0xda24('0x5d')]));queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x4f')]=!![];queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x45')]='ATTENDED';queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x51')]=_0x47b994[_0xda24('0x5d')];queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x52')]=_0x47b994['secondtransfereruniqueid'];queues[_0x47b994['origtransfererlinkedid']][_0xda24('0xa')]=_0xda24('0x53');}if(!_['isNil'](queues[_0x47b994['secondtransfererlinkedid']])){if(_0x47b994['transfertargetlinkedid']&&queues[_0x47b994[_0xda24('0x5e')]]){queues[_0x47b994['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0x47b994[_0xda24('0x56')]]=_[_0xda24('0x55')](queues[_0x47b994[_0xda24('0x5e')]]);queues[_0x47b994['transfertargetuniqueid']][_0xda24('0xe')]=_0x47b994[_0xda24('0x56')];queues[_0x47b994[_0xda24('0x56')]]['queuecallerenterreason']=0x2;queues[_0x47b994[_0xda24('0x56')]][_0xda24('0x9')]=queues[_0x47b994[_0xda24('0x4b')]][_0xda24('0x9')];queues[_0x47b994['transfertargetuniqueid']][_0xda24('0x57')]=queues[_0x47b994['origtransfererlinkedid']]['calleridname'];queues[_0x47b994[_0xda24('0x56')]]['queuecallerjoinAt']=utils['now']();queues[_0x47b994[_0xda24('0x56')]]['queuecallerleaveAt']=utils['now']();queues[_0x47b994['transfertargetuniqueid']]['holdtime']=0x0;queues[_0x47b994[_0xda24('0x56')]][_0xda24('0x58')]=0x0;utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x5f'),_0x47b994[_0xda24('0x4a')],queues[_0x47b994[_0xda24('0x56')]][_0xda24('0x1c')],queues[_0x47b994['transfertargetuniqueid']]['transfereduniqueid'],queues[_0x47b994[_0xda24('0x56')]][_0xda24('0x9')],queues[_0x47b994['transfertargetuniqueid']][_0xda24('0x57')]));}else{utils['info'](util[_0xda24('0x4')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x47b994['origtransfereruniqueid'],queues[_0x47b994[_0xda24('0x4c')]][_0xda24('0x1c')],_0x47b994[_0xda24('0x4b')]));queues[_0x47b994[_0xda24('0x4c')]]['transfereduniqueid']=_0x47b994[_0xda24('0x4b')];}}}}catch(_0x1208d8){utils[_0xda24('0x1e')](util['format'](_0xda24('0x60'),_0x47b994['origtransfereruniqueid']),_0x1208d8);}};exports['musiconholdstart']=function(_0x598d6c){try{if(!_[_0xda24('0x15')](queues[_0x598d6c[_0xda24('0xf')]])){utils[_0xda24('0x16')](util[_0xda24('0x4')](_0xda24('0x61'),_0x598d6c[_0xda24('0xf')]),_0x598d6c);queues[_0x598d6c[_0xda24('0xf')]][_0xda24('0x62')]=utils[_0xda24('0x13')]();utils[_0xda24('0x3')](util['format'](_0xda24('0x63'),_0x598d6c['uniqueid'],queues[_0x598d6c[_0xda24('0xf')]][_0xda24('0x1c')],queues[_0x598d6c[_0xda24('0xf')]][_0xda24('0x62')]));}}catch(_0xdc4ccc){utils[_0xda24('0x1e')](util[_0xda24('0x4')](_0xda24('0x61'),_0x598d6c[_0xda24('0xf')]),_0xdc4ccc);}};exports['musiconholdstop']=function(_0x5477c0){try{if(!_[_0xda24('0x15')](queues[_0x5477c0[_0xda24('0xf')]])){if(!_[_0xda24('0x15')](queues[_0x5477c0[_0xda24('0xf')]][_0xda24('0x62')])){utils[_0xda24('0x16')](util['format']('[%s][queues][musiconholdstop]',_0x5477c0[_0xda24('0xf')]),_0x5477c0);queues[_0x5477c0[_0xda24('0xf')]]['mohtime']+=utils[_0xda24('0x64')](utils[_0xda24('0x13')](),queues[_0x5477c0[_0xda24('0xf')]][_0xda24('0x62')]);utils[_0xda24('0x3')](util[_0xda24('0x4')](_0xda24('0x65'),_0x5477c0[_0xda24('0xf')],queues[_0x5477c0[_0xda24('0xf')]][_0xda24('0x1c')],queues[_0x5477c0['uniqueid']][_0xda24('0x58')]));delete queues[_0x5477c0[_0xda24('0xf')]]['musiconholdstartAt'];}}}catch(_0x59b3f6){utils['error'](util[_0xda24('0x4')](_0xda24('0x66'),_0x5477c0['uniqueid']),_0x59b3f6);}};