server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6b70=['mohtime','cdr','assigned','COMPLETED','lodash','util','./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','queue','then','type','request','CreateVoiceQueueReport','queuecallerjoin','isNil','clone','assign','position','now','varset','variable','queuestatus','CONTINUE','value','toUpperCase','queuecallerabandon','ABANDONED','queuecallerleave','diffTime','queuecallerjoinAt','agentconnect','connectedlinename','membername','agentcomplete','reason','COMPLETEDBY','transfereechannel','BLIND','extension','BLINDTRANSFER','attendedtransfer','forIn','origtransfererchannel','transfertargetchannel','transfertargetcalleridname','transfertargetcalleridnum','ATTENDED','ATTENDEDTRANSFER','origtransfereruniqueid','secondtransfererchannel','transfereecalleridnum','secondtransfereruniqueid','musiconholdstop','musiconholdstartAt'];(function(_0x551d8c,_0x408765){var _0x1bbe54=function(_0x41d965){while(--_0x41d965){_0x551d8c['push'](_0x551d8c['shift']());}};_0x1bbe54(++_0x408765);}(_0x6b70,0xfc));var _0x06b7=function(_0x17c8cc,_0x5e5647){_0x17c8cc=_0x17c8cc-0x0;var _0x3db4eb=_0x6b70[_0x17c8cc];return _0x3db4eb;};'use strict';var _=require(_0x06b7('0x0'));var util=require(_0x06b7('0x1'));var utils=require(_0x06b7('0x2'));var queues={};var transfers={};function writeDB(_0x129afb,_0x2e1e0e){utils[_0x06b7('0x3')](util[_0x06b7('0x4')](_0x06b7('0x5'),_0x129afb[_0x06b7('0x6')],_0x129afb[_0x06b7('0x7')],_0x129afb['queue'],_0x129afb[_0x06b7('0x8')],_0x129afb[_0x06b7('0x9')],_0x129afb['accountcode'],_0x129afb[_0x06b7('0xa')]));if(_0x129afb['queue']){utils[_0x06b7('0xb')](_0x129afb[_0x06b7('0xc')])[_0x06b7('0xd')](function(_0x45b267){if(_0x45b267){_0x129afb[_0x06b7('0xe')]=_0x45b267[_0x06b7('0xe')];}utils[_0x06b7('0xf')](_0x06b7('0x10'),_0x129afb);});}else{utils[_0x06b7('0xf')](_0x06b7('0x10'),_0x129afb);}if(_0x2e1e0e){delete queues[_0x129afb[_0x06b7('0x7')]];}}exports[_0x06b7('0x11')]=function(_0x45420d){if(!_[_0x06b7('0x12')](queues[_0x45420d['channel']])){writeDB(_[_0x06b7('0x13')](queues[_0x45420d[_0x06b7('0x7')]]),![]);}queues[_0x45420d['channel']]=_[_0x06b7('0x14')](_0x45420d,{'originalposition':_0x45420d[_0x06b7('0x15')],'queuecallerjoinAt':utils[_0x06b7('0x16')](),'mohtime':0x0});};exports[_0x06b7('0x17')]=function(_0x1a7e69){if(!_[_0x06b7('0x12')](queues[_0x1a7e69[_0x06b7('0x7')]])){if(!_['isNil'](_0x1a7e69[_0x06b7('0x18')][_0x06b7('0x19')])){if(_0x1a7e69['value']!=_0x06b7('0x1a')){queues[_0x1a7e69['channel']]=_[_0x06b7('0x14')](queues[_0x1a7e69[_0x06b7('0x7')]],{'queuecallerabandon':![],'queuecallerabandonAt':null,'queuecallerexit':!![],'queuecallerexitAt':utils[_0x06b7('0x16')](),'queuecallerexitreason':_0x1a7e69[_0x06b7('0x1b')][_0x06b7('0x1c')]()});}}}};exports[_0x06b7('0x1d')]=function(_0x41db3c){var _0x4d0818={'queuecallerabandon':!![],'queuecallerabandonAt':utils['now'](),'queuecallerexitreason':_0x06b7('0x1e')};if(!_[_0x06b7('0x12')](queues[_0x41db3c[_0x06b7('0x7')]])){queues[_0x41db3c[_0x06b7('0x7')]]=_[_0x06b7('0x14')](queues[_0x41db3c['channel']],_0x4d0818);}if(!_[_0x06b7('0x12')](transfers[_0x41db3c[_0x06b7('0x7')]])){transfers[_0x41db3c[_0x06b7('0x7')]]=_[_0x06b7('0x14')](transfers[_0x41db3c[_0x06b7('0x7')]],_0x4d0818);}};exports[_0x06b7('0x1f')]=function(_0x52df3e){if(!_['isNil'](queues[_0x52df3e['channel']])){queues[_0x52df3e['channel']]=_[_0x06b7('0x14')](queues[_0x52df3e[_0x06b7('0x7')]],{'queuecallerleave':!![],'queuecallerleaveAt':utils[_0x06b7('0x16')](),'holdtime':utils[_0x06b7('0x20')](utils['now'](),queues[_0x52df3e[_0x06b7('0x7')]][_0x06b7('0x21')])});}if(!_[_0x06b7('0x12')](transfers[_0x52df3e['channel']])){transfers[_0x52df3e[_0x06b7('0x7')]]=_[_0x06b7('0x14')](transfers[_0x52df3e[_0x06b7('0x7')]],{'queuecallerleave':!![],'queuecallerleaveAt':utils['now'](),'holdtime':utils[_0x06b7('0x20')](utils[_0x06b7('0x16')](),transfers[_0x52df3e['channel']]['queuecallerjoinAt'])});}};exports[_0x06b7('0x22')]=function(_0x1dbb40){var _0x30ca14={'connectedlinenum':_0x1dbb40['connectedlinenum'],'connectedlinename':_0x1dbb40[_0x06b7('0x23')],'assigned':!![],'lastAssignedTo':_0x1dbb40[_0x06b7('0x24')]};if(!_['isNil'](queues[_0x1dbb40['channel']])){queues[_0x1dbb40[_0x06b7('0x7')]]=_[_0x06b7('0x14')](queues[_0x1dbb40[_0x06b7('0x7')]],_0x30ca14);}if(!_[_0x06b7('0x12')](transfers[_0x1dbb40[_0x06b7('0x7')]])){transfers[_0x1dbb40[_0x06b7('0x7')]]=_[_0x06b7('0x14')](transfers[_0x1dbb40['channel']],_0x30ca14);}};exports[_0x06b7('0x25')]=function(_0x48429d){var _0x4d34df={'queuecallercomplete':!![],'queuecallercompleteAt':utils['now']()};if(_0x48429d[_0x06b7('0x26')]!='transfer'){_0x4d34df[_0x06b7('0xa')]=_0x06b7('0x27')+_0x48429d[_0x06b7('0x26')][_0x06b7('0x1c')]();}if(!_[_0x06b7('0x12')](queues[_0x48429d[_0x06b7('0x7')]])){queues[_0x48429d[_0x06b7('0x7')]]=_['assign'](queues[_0x48429d[_0x06b7('0x7')]],_0x4d34df);writeDB(queues[_0x48429d[_0x06b7('0x7')]],!![]);}};exports['blindtransfer']=function(_0x5240d9){if(!_[_0x06b7('0x12')](queues[_0x5240d9[_0x06b7('0x28')]])){queues[_0x5240d9['transfereechannel']]=_[_0x06b7('0x14')](queues[_0x5240d9['transfereechannel']],{'transfer':!![],'transfertype':_0x06b7('0x29'),'transferexten':_0x5240d9[_0x06b7('0x2a')],'transferuniqueid':_0x5240d9['transfereeuniqueid'],'queuecallerexitreason':_0x06b7('0x2b')});}};exports[_0x06b7('0x2c')]=function(_0x46ec1a){_[_0x06b7('0x2d')](queues,function(_0x25587b){if(_0x25587b[_0x06b7('0x7')]==_0x46ec1a[_0x06b7('0x2e')]){transfers[_0x46ec1a[_0x06b7('0x2f')]]=_[_0x06b7('0x13')](_0x25587b);transfers[_0x46ec1a[_0x06b7('0x2f')]]=_['assign'](transfers[_0x46ec1a['transfertargetchannel']],{'queuecallerjoinAt':utils[_0x06b7('0x16')](),'queuecallerleaveAt':utils[_0x06b7('0x16')](),'channel':_0x46ec1a[_0x06b7('0x2f')],'calleridname':_0x46ec1a[_0x06b7('0x30')],'calleridnum':_0x46ec1a[_0x06b7('0x31')],'queuecallerenterreason':0x2});queues[_0x46ec1a[_0x06b7('0x2f')]]=_['assign'](queues[_0x46ec1a[_0x06b7('0x2f')]],{'transfer':!![],'transfertype':_0x06b7('0x32'),'queuecallerexitreason':_0x06b7('0x33'),'transferexten':_0x46ec1a['origtransfererexten'],'transferuniqueid':_0x46ec1a[_0x06b7('0x34')]});queues[_0x46ec1a[_0x06b7('0x2e')]]=_[_0x06b7('0x14')](queues[_0x46ec1a[_0x06b7('0x2e')]],{'queuecallerexitreason':'ATTENDED','queuecallerenterreason':0x1});}else if(_0x25587b['channel']==_0x46ec1a[_0x06b7('0x35')]){transfers[_0x46ec1a['transfereechannel']]=_[_0x06b7('0x13')](_0x25587b);transfers[_0x46ec1a[_0x06b7('0x28')]]=_[_0x06b7('0x14')](transfers[_0x46ec1a[_0x06b7('0x28')]],{'queuecallerjoinAt':utils[_0x06b7('0x16')](),'queuecallerleaveAt':utils[_0x06b7('0x16')](),'channel':_0x46ec1a['transfereechannel'],'calleridname':_0x46ec1a['transfereecalleridname'],'calleridnum':_0x46ec1a[_0x06b7('0x36')],'queuecallerenterreason':0x2});queues[_0x46ec1a['transfereechannel']]=_[_0x06b7('0x14')](queues[_0x46ec1a['transfereechannel']],{'transfer':!![],'transfertype':_0x06b7('0x32'),'queuecallerexitreason':_0x06b7('0x33'),'transferexten':_0x46ec1a['secondtransfererexten'],'transferuniqueid':_0x46ec1a[_0x06b7('0x37')]});queues[_0x46ec1a[_0x06b7('0x35')]]=_[_0x06b7('0x14')](queues[_0x46ec1a[_0x06b7('0x35')]],{'queuecallerexitreason':_0x06b7('0x32'),'queuecallerenterreason':0x1});}});};exports['musiconholdstart']=function(_0x322fa2){if(!_[_0x06b7('0x12')](queues[_0x322fa2['channel']])){queues[_0x322fa2[_0x06b7('0x7')]]['musiconholdstartAt']=utils[_0x06b7('0x16')]();}};exports[_0x06b7('0x38')]=function(_0x13eb17){if(!_['isNil'](queues[_0x13eb17['channel']])){if(!_['isNil'](queues[_0x13eb17[_0x06b7('0x7')]][_0x06b7('0x39')])){queues[_0x13eb17['channel']][_0x06b7('0x3a')]+=utils[_0x06b7('0x20')](utils['now'](),queues[_0x13eb17[_0x06b7('0x7')]]['musiconholdstartAt']);delete queues[_0x13eb17[_0x06b7('0x7')]]['musiconholdstartAt'];}}};exports[_0x06b7('0x3b')]=function(_0x296283){if(!_[_0x06b7('0x12')](queues[_0x296283[_0x06b7('0x7')]])){writeDB(queues[_0x296283['channel']],!![]);}if(!_['isNil'](transfers[_0x296283[_0x06b7('0x7')]])){if(transfers[_0x296283['channel']][_0x06b7('0x3c')]){transfers[_0x296283[_0x06b7('0x7')]]=_['assign'](transfers[_0x296283[_0x06b7('0x7')]],{'queuecallercomplete':!![],'queuecallercompleteAt':utils[_0x06b7('0x16')](),'queuecallerexitreason':_0x06b7('0x3d')});}writeDB(transfers[_0x296283[_0x06b7('0x7')]],![]);delete transfers[_0x296283[_0x06b7('0x7')]];}};