Built motion from commit 9d0783e6.|2.6.13
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xd41a=['transfereelinkedid','clone','transfertargetuniqueid','calleridname','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','./utils','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','info','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','now','error','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','transfereduniqueid','queuecallerenterreason','varset','[%s][queues][varset]','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandonAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','variable','queueposition','queuecallerexit','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','queuecallerjoinAt','count','[%s][queues][queuecallerleave]','agentconnect','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','[%s][queues][agentconnect]','agentcomplete','queuecallercomplete','reason','transfer','TRANSFER','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','[%s][queues][agentcomplete]','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','ATTENDED','transferexten','origtransfererexten','ATTENDEDTRANSFER'];(function(_0x46e847,_0xb167c3){var _0x2030ff=function(_0x2479af){while(--_0x2479af){_0x46e847['push'](_0x46e847['shift']());}};_0x2030ff(++_0xb167c3);}(_0xd41a,0x152));var _0xad41=function(_0x2f6541,_0x363cba){_0x2f6541=_0x2f6541-0x0;var _0x4d76d8=_0xd41a[_0x2f6541];return _0x4d76d8;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0xad41('0x0'));var queues={};function writeDB(_0x46e801){utils['info'](util[_0xad41('0x1')](_0xad41('0x2'),_0x46e801[_0xad41('0x3')],_0x46e801[_0xad41('0x4')],_0x46e801[_0xad41('0x5')],_0x46e801[_0xad41('0x6')],_0x46e801[_0xad41('0x7')],_0x46e801[_0xad41('0x8')],_0x46e801[_0xad41('0x9')]));if(_0x46e801[_0xad41('0x5')]){utils[_0xad41('0xa')](_0x46e801[_0xad41('0x5')])[_0xad41('0xb')](function(_0xb62fc5){if(_0xb62fc5){_0x46e801[_0xad41('0xc')]=_0xb62fc5[_0xad41('0xc')];}utils[_0xad41('0xd')]('CreateVoiceQueueReport',_0x46e801);});}else{utils[_0xad41('0xd')](_0xad41('0xe'),_0x46e801);}if(_0x46e801['transfereduniqueid']){delete queues[_0x46e801['transfereduniqueid']];}else{delete queues[_0x46e801[_0xad41('0x3')]];}}exports[_0xad41('0xf')]=function(_0xcc5fcc){try{utils[_0xad41('0x10')](util[_0xad41('0x1')](_0xad41('0x11'),_0xcc5fcc[_0xad41('0x3')]),_0xcc5fcc);utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x13'),_0xcc5fcc[_0xad41('0x3')],_0xcc5fcc[_0xad41('0x5')],_0xcc5fcc[_0xad41('0x14')]));queues[_0xcc5fcc[_0xad41('0x3')]]=_[_0xad41('0x15')](_0xcc5fcc,{'originalposition':_0xcc5fcc[_0xad41('0x14')],'queuecallerjoinAt':utils[_0xad41('0x16')](),'mohtime':0x0});}catch(_0x5bfbe3){utils[_0xad41('0x17')](util[_0xad41('0x1')](_0xad41('0x11'),_0xcc5fcc[_0xad41('0x3')]),_0x5bfbe3);}};exports['hangup']=function(_0x15bcca){try{if(!_[_0xad41('0x18')](queues[_0x15bcca['uniqueid']])){utils['debug'](util[_0xad41('0x1')](_0xad41('0x19'),_0x15bcca[_0xad41('0x3')]),_0x15bcca);if(queues[_0x15bcca[_0xad41('0x3')]][_0xad41('0x1a')]){if(!queues[_0x15bcca[_0xad41('0x3')]][_0xad41('0x1b')]&&!queues[_0x15bcca[_0xad41('0x3')]]['queuecallerexit']){queues[_0x15bcca[_0xad41('0x3')]]['queuecallercomplete']=!![];queues[_0x15bcca['uniqueid']][_0xad41('0x1c')]=utils[_0xad41('0x16')]();queues[_0x15bcca[_0xad41('0x3')]][_0xad41('0x9')]=_0xad41('0x1d');}utils['info'](util['format'](_0xad41('0x1e'),_0x15bcca[_0xad41('0x3')],queues[_0x15bcca[_0xad41('0x3')]]['name'],queues[_0x15bcca['uniqueid']]['queuecallerexitreason']));writeDB(queues[_0x15bcca[_0xad41('0x3')]]);}else if(queues[_0x15bcca[_0xad41('0x3')]]['transfereduniqueid']){utils[_0xad41('0x12')](util[_0xad41('0x1')]('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x15bcca[_0xad41('0x3')],queues[_0x15bcca[_0xad41('0x3')]][_0xad41('0x1f')],queues[_0x15bcca['uniqueid']]['transfereduniqueid']));queues[queues[_0x15bcca[_0xad41('0x3')]][_0xad41('0x20')]]=queues[_0x15bcca[_0xad41('0x3')]];queues[queues[_0x15bcca[_0xad41('0x3')]][_0xad41('0x20')]][_0xad41('0x21')]=0x2;delete queues[_0x15bcca[_0xad41('0x3')]];}}}catch(_0x7581b2){utils[_0xad41('0x17')](util[_0xad41('0x1')](_0xad41('0x19'),_0x15bcca[_0xad41('0x3')]),_0x7581b2);}};exports[_0xad41('0x22')]=function(_0xf639c7){try{utils[_0xad41('0x10')](util[_0xad41('0x1')](_0xad41('0x23'),_0xf639c7[_0xad41('0x3')]),_0xf639c7);if(!_[_0xad41('0x18')](_0xf639c7['variable'][_0xad41('0x24')])&&_0xf639c7[_0xad41('0x25')][_0xad41('0x26')]()!==_0xad41('0x27')){if(!_['isNil'](queues[_0xf639c7[_0xad41('0x3')]])){queues[_0xf639c7[_0xad41('0x3')]]['queuecallerabandon']=![];queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x28')]=null;queues[_0xf639c7[_0xad41('0x3')]]['queuecallerexit']=!![];queues[_0xf639c7[_0xad41('0x3')]]['queuecallerexitAt']=utils[_0xad41('0x16')]();queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x9')]=_0xf639c7[_0xad41('0x25')][_0xad41('0x26')]();utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x29'),_0xf639c7[_0xad41('0x3')],queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x1f')],_0xf639c7[_0xad41('0x25')],queues[_0xf639c7[_0xad41('0x3')]]['queuecallerexitreason']));writeDB(queues[_0xf639c7['uniqueid']]);}}else if(!_[_0xad41('0x18')](_0xf639c7[_0xad41('0x2a')][_0xad41('0x2b')])){if(!_['isNil'](queues[_0xf639c7[_0xad41('0x3')]])&&!queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x1b')]){queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x1b')]=![];queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x28')]=null;queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x2c')]=!![];queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x2d')]=utils[_0xad41('0x16')]();queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x9')]='EXITWITHKEY';utils[_0xad41('0x12')](util['format'](_0xad41('0x2e'),_0xf639c7[_0xad41('0x3')],queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x1f')],_0xf639c7[_0xad41('0x25')],queues[_0xf639c7[_0xad41('0x3')]][_0xad41('0x9')]));}}}catch(_0xd2b0c2){utils[_0xad41('0x17')](util[_0xad41('0x1')]('[%s][queues][varset]',_0xf639c7[_0xad41('0x3')]),_0xd2b0c2);}};exports[_0xad41('0x1b')]=function(_0x4b6ea7){try{if(!_['isNil'](queues[_0x4b6ea7[_0xad41('0x3')]])){utils[_0xad41('0x10')](util['format'](_0xad41('0x2f'),_0x4b6ea7[_0xad41('0x3')]),_0x4b6ea7);queues[_0x4b6ea7[_0xad41('0x3')]][_0xad41('0x2c')]=![];queues[_0x4b6ea7['uniqueid']][_0xad41('0x2d')]=null;queues[_0x4b6ea7[_0xad41('0x3')]][_0xad41('0x1b')]=!![];queues[_0x4b6ea7[_0xad41('0x3')]]['queuecallerabandonAt']=utils[_0xad41('0x16')]();queues[_0x4b6ea7['uniqueid']][_0xad41('0x9')]=_0xad41('0x30');utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x31'),_0x4b6ea7[_0xad41('0x3')],queues[_0x4b6ea7[_0xad41('0x3')]][_0xad41('0x1f')],queues[_0x4b6ea7[_0xad41('0x3')]][_0xad41('0x9')]));}}catch(_0x1be8d2){utils[_0xad41('0x17')](util[_0xad41('0x1')](_0xad41('0x2f'),_0x4b6ea7[_0xad41('0x3')]),_0x1be8d2);}};exports[_0xad41('0x32')]=function(_0x4b535d){try{if(!_['isNil'](queues[_0x4b535d[_0xad41('0x3')]])){utils[_0xad41('0x10')](util[_0xad41('0x1')]('[%s][queues][queuecallerleave]',_0x4b535d[_0xad41('0x3')]),_0x4b535d);utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x33'),_0x4b535d[_0xad41('0x3')],queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x1f')],_0x4b535d[_0xad41('0x34')],_0x4b535d[_0xad41('0x35')]));queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x32')]=!![];queues[_0x4b535d[_0xad41('0x3')]]['queuecallerleaveAt']=utils[_0xad41('0x16')]();queues[_0x4b535d['uniqueid']]['holdtime']=utils['diffTime'](queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x1a')],queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x36')]);queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x14')]=_0x4b535d[_0xad41('0x14')];queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x37')]=_0x4b535d['count'];queues[_0x4b535d[_0xad41('0x3')]]['connectedlinenum']=_0x4b535d['connectedlinenum'];queues[_0x4b535d[_0xad41('0x3')]][_0xad41('0x35')]=_0x4b535d['connectedlinename'];}}catch(_0xdfd043){utils[_0xad41('0x17')](util[_0xad41('0x1')](_0xad41('0x38'),_0x4b535d['uniqueid']),_0xdfd043);}};exports[_0xad41('0x39')]=function(_0x12b061){try{if(!_[_0xad41('0x18')](queues[_0x12b061['uniqueid']])){utils[_0xad41('0x10')](util[_0xad41('0x1')]('[%s][queues][agentconnect]',_0x12b061[_0xad41('0x3')]),_0x12b061);utils[_0xad41('0x12')](util['format'](_0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[_0xad41('0x4e')],queues[_0x31f655['transfereeuniqueid']]['name'],queues[_0x31f655['transfereeuniqueid']][_0xad41('0x7')],queues[_0x31f655[_0xad41('0x46')]][_0xad41('0x59')]));}else{utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x5d'),_0x31f655[_0xad41('0x4e')],queues[_0x31f655[_0xad41('0x4f')]][_0xad41('0x1f')],_0x31f655[_0xad41('0x50')]));queues[_0x31f655[_0xad41('0x4f')]]['transfereduniqueid']=_0x31f655[_0xad41('0x50')];}}}else if(_0x31f655['secondtransfereruniqueid']==_0x31f655[_0xad41('0x50')]){if(!_[_0xad41('0x18')](queues[_0x31f655[_0xad41('0x4f')]])){utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x5e'),_0x31f655[_0xad41('0x4e')],queues[_0x31f655[_0xad41('0x4f')]][_0xad41('0x1f')],_0x31f655[_0xad41('0x5f')],_0x31f655[_0xad41('0x60')]));queues[_0x31f655[_0xad41('0x4f')]][_0xad41('0x42')]=!![];queues[_0x31f655['origtransfererlinkedid']][_0xad41('0x48')]=_0xad41('0x52');queues[_0x31f655[_0xad41('0x4f')]][_0xad41('0x53')]=_0x31f655[_0xad41('0x60')];queues[_0x31f655['origtransfererlinkedid']][_0xad41('0x4a')]=_0x31f655['secondtransfereruniqueid'];queues[_0x31f655['origtransfererlinkedid']]['queuecallerexitreason']='ATTENDEDTRANSFER';}if(!_[_0xad41('0x18')](queues[_0x31f655[_0xad41('0x50')]])){if(_0x31f655[_0xad41('0x61')]&&queues[_0x31f655[_0xad41('0x61')]]){queues[_0x31f655[_0xad41('0x61')]][_0xad41('0x21')]=0x1;queues[_0x31f655[_0xad41('0x58')]]=_[_0xad41('0x57')](queues[_0x31f655[_0xad41('0x61')]]);queues[_0x31f655['transfertargetuniqueid']][_0xad41('0x20')]=_0x31f655[_0xad41('0x58')];queues[_0x31f655[_0xad41('0x58')]][_0xad41('0x21')]=0x2;queues[_0x31f655['transfertargetuniqueid']]['calleridnum']=queues[_0x31f655[_0xad41('0x4f')]][_0xad41('0x7')];queues[_0x31f655['transfertargetuniqueid']][_0xad41('0x59')]=queues[_0x31f655[_0xad41('0x4f')]][_0xad41('0x59')];queues[_0x31f655[_0xad41('0x58')]]['queuecallerjoinAt']=utils[_0xad41('0x16')]();queues[_0x31f655[_0xad41('0x58')]][_0xad41('0x1a')]=utils[_0xad41('0x16')]();queues[_0x31f655[_0xad41('0x58')]][_0xad41('0x5a')]=0x0;queues[_0x31f655[_0xad41('0x58')]][_0xad41('0x5b')]=0x0;utils[_0xad41('0x12')](util['format'](_0xad41('0x62'),_0x31f655['origtransfereruniqueid'],queues[_0x31f655[_0xad41('0x58')]]['name'],queues[_0x31f655[_0xad41('0x58')]]['transfereduniqueid'],queues[_0x31f655[_0xad41('0x58')]][_0xad41('0x7')],queues[_0x31f655[_0xad41('0x58')]][_0xad41('0x59')]));}else{utils[_0xad41('0x12')](util['format'](_0xad41('0x5d'),_0x31f655['origtransfereruniqueid'],queues[_0x31f655[_0xad41('0x50')]][_0xad41('0x1f')],_0x31f655[_0xad41('0x4f')]));queues[_0x31f655['secondtransfererlinkedid']][_0xad41('0x20')]=_0x31f655[_0xad41('0x4f')];}}}}catch(_0x3c4ed9){utils[_0xad41('0x17')](util[_0xad41('0x1')](_0xad41('0x4d'),_0x31f655[_0xad41('0x4e')]),_0x3c4ed9);}};exports[_0xad41('0x63')]=function(_0x1e1469){try{if(!_[_0xad41('0x18')](queues[_0x1e1469['uniqueid']])){utils[_0xad41('0x10')](util[_0xad41('0x1')](_0xad41('0x64'),_0x1e1469[_0xad41('0x3')]),_0x1e1469);queues[_0x1e1469[_0xad41('0x3')]][_0xad41('0x65')]=utils['now']();utils[_0xad41('0x12')](util[_0xad41('0x1')](_0xad41('0x66'),_0x1e1469['uniqueid'],queues[_0x1e1469[_0xad41('0x3')]][_0xad41('0x1f')],queues[_0x1e1469[_0xad41('0x3')]][_0xad41('0x65')]));}}catch(_0x1796c0){utils[_0xad41('0x17')](util[_0xad41('0x1')](_0xad41('0x64'),_0x1e1469[_0xad41('0x3')]),_0x1796c0);}};exports['musiconholdstop']=function(_0x2e385f){try{if(!_['isNil'](queues[_0x2e385f['uniqueid']])){if(!_[_0xad41('0x18')](queues[_0x2e385f['uniqueid']][_0xad41('0x65')])){utils[_0xad41('0x10')](util[_0xad41('0x1')]('[%s][queues][musiconholdstop]',_0x2e385f[_0xad41('0x3')]),_0x2e385f);queues[_0x2e385f['uniqueid']][_0xad41('0x5b')]+=utils[_0xad41('0x67')](utils['now'](),queues[_0x2e385f[_0xad41('0x3')]][_0xad41('0x65')]);utils[_0xad41('0x12')](util['format'](_0xad41('0x68'),_0x2e385f['uniqueid'],queues[_0x2e385f[_0xad41('0x3')]]['name'],queues[_0x2e385f['uniqueid']][_0xad41('0x5b')]));delete queues[_0x2e385f[_0xad41('0x3')]][_0xad41('0x65')];}}}catch(_0x128656){utils['error'](util[_0xad41('0x1')](_0xad41('0x69'),_0x2e385f[_0xad41('0x3')]),_0x128656);}};