Built motion from commit (unavailable).|2.5.27
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x5360=['origtransfererexten','ATTENDED','transferexten','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','transfertargetuniqueid','calleridnum','calleridname','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transferuniqueid','transfertargetlinkedid','clone','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','queuecallerexitreason','getVoiceQueueByName','type','CreateVoiceQueueReport','uniqueid','queuecallerjoin','debug','format','[%s][queues][queuecallerjoin]','info','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','now','error','hangup','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercomplete','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','transfereduniqueid','queuecallerenterreason','[%s][queues][varset]','isNil','value','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','variable','queueposition','queuecallerabandon','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinename','queuecallerjoinAt','count','connectedlinenum','agentconnect','[%s][queues][agentconnect]','destaccountcode','assigned','accountcode','lastAssignedTo','membername','agentcomplete','[%s][queues][agentcomplete]','queuecallercompleteAt','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','secondtransfererlinkedid'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x5360,0x157));var _0x0536=function(_0x13dbe5,_0xaa3576){_0x13dbe5=_0x13dbe5-0x0;var _0x57e4d8=_0x5360[_0x13dbe5];return _0x57e4d8;};'use strict';var _=require(_0x0536('0x0'));var util=require(_0x0536('0x1'));var utils=require(_0x0536('0x2'));var queues={};function writeDB(_0x3c652b){utils['info'](util['format'](_0x0536('0x3'),_0x3c652b['uniqueid'],_0x3c652b[_0x0536('0x4')],_0x3c652b[_0x0536('0x5')],_0x3c652b['lastAssignedTo'],_0x3c652b['calleridnum'],_0x3c652b['accountcode'],_0x3c652b[_0x0536('0x6')]));if(_0x3c652b[_0x0536('0x5')]){utils[_0x0536('0x7')](_0x3c652b[_0x0536('0x5')])['then'](function(_0x180b94){if(_0x180b94){_0x3c652b[_0x0536('0x8')]=_0x180b94[_0x0536('0x8')];}utils['request'](_0x0536('0x9'),_0x3c652b);});}else{utils['request']('CreateVoiceQueueReport',_0x3c652b);}if(_0x3c652b['transfereduniqueid']){delete queues[_0x3c652b['transfereduniqueid']];}else{delete queues[_0x3c652b[_0x0536('0xa')]];}}exports[_0x0536('0xb')]=function(_0x25b060){try{utils[_0x0536('0xc')](util[_0x0536('0xd')](_0x0536('0xe'),_0x25b060[_0x0536('0xa')]),_0x25b060);utils[_0x0536('0xf')](util[_0x0536('0xd')](_0x0536('0x10'),_0x25b060[_0x0536('0xa')],_0x25b060[_0x0536('0x5')],_0x25b060[_0x0536('0x11')]));queues[_0x25b060['uniqueid']]=_[_0x0536('0x12')](_0x25b060,{'originalposition':_0x25b060[_0x0536('0x11')],'queuecallerjoinAt':utils[_0x0536('0x13')](),'mohtime':0x0});}catch(_0x4720c2){utils[_0x0536('0x14')](util['format'](_0x0536('0xe'),_0x25b060[_0x0536('0xa')]),_0x4720c2);}};exports[_0x0536('0x15')]=function(_0x1ff4f9){try{if(!_['isNil'](queues[_0x1ff4f9['uniqueid']])){utils[_0x0536('0xc')](util[_0x0536('0xd')](_0x0536('0x16'),_0x1ff4f9['uniqueid']),_0x1ff4f9);if(queues[_0x1ff4f9['uniqueid']][_0x0536('0x17')]){if(!queues[_0x1ff4f9[_0x0536('0xa')]]['queuecallerabandon']&&!queues[_0x1ff4f9[_0x0536('0xa')]][_0x0536('0x18')]){queues[_0x1ff4f9[_0x0536('0xa')]][_0x0536('0x19')]=!![];queues[_0x1ff4f9[_0x0536('0xa')]]['queuecallercompleteAt']=utils[_0x0536('0x13')]();queues[_0x1ff4f9['uniqueid']]['queuecallerexitreason']=_0x0536('0x1a');}utils[_0x0536('0xf')](util[_0x0536('0xd')](_0x0536('0x1b'),_0x1ff4f9[_0x0536('0xa')],queues[_0x1ff4f9[_0x0536('0xa')]][_0x0536('0x1c')],queues[_0x1ff4f9['uniqueid']][_0x0536('0x6')]));writeDB(queues[_0x1ff4f9[_0x0536('0xa')]]);}else if(queues[_0x1ff4f9['uniqueid']][_0x0536('0x1d')]){utils[_0x0536('0xf')](util[_0x0536('0xd')]('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x1ff4f9[_0x0536('0xa')],queues[_0x1ff4f9[_0x0536('0xa')]][_0x0536('0x1c')],queues[_0x1ff4f9['uniqueid']][_0x0536('0x1d')]));queues[queues[_0x1ff4f9[_0x0536('0xa')]][_0x0536('0x1d')]]=queues[_0x1ff4f9[_0x0536('0xa')]];queues[queues[_0x1ff4f9[_0x0536('0xa')]][_0x0536('0x1d')]][_0x0536('0x1e')]=0x2;delete queues[_0x1ff4f9[_0x0536('0xa')]];}}}catch(_0x11cfef){utils[_0x0536('0x14')](util['format'](_0x0536('0x16'),_0x1ff4f9[_0x0536('0xa')]),_0x11cfef);}};exports['varset']=function(_0x3be6c1){try{utils[_0x0536('0xc')](util[_0x0536('0xd')](_0x0536('0x1f'),_0x3be6c1['uniqueid']),_0x3be6c1);if(!_[_0x0536('0x20')](_0x3be6c1['variable']['queuestatus'])&&_0x3be6c1[_0x0536('0x21')][_0x0536('0x22')]()!==_0x0536('0x23')){if(!_[_0x0536('0x20')](queues[_0x3be6c1[_0x0536('0xa')]])){queues[_0x3be6c1[_0x0536('0xa')]]['queuecallerabandon']=![];queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x24')]=null;queues[_0x3be6c1['uniqueid']][_0x0536('0x18')]=!![];queues[_0x3be6c1['uniqueid']][_0x0536('0x25')]=utils[_0x0536('0x13')]();queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x6')]=_0x3be6c1[_0x0536('0x21')][_0x0536('0x22')]();utils['info'](util[_0x0536('0xd')]('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x3be6c1['uniqueid'],queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x1c')],_0x3be6c1[_0x0536('0x21')],queues[_0x3be6c1['uniqueid']][_0x0536('0x6')]));writeDB(queues[_0x3be6c1[_0x0536('0xa')]]);}}else if(!_[_0x0536('0x20')](_0x3be6c1[_0x0536('0x26')][_0x0536('0x27')])){if(!_['isNil'](queues[_0x3be6c1[_0x0536('0xa')]])&&!queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x28')]){queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x28')]=![];queues[_0x3be6c1['uniqueid']][_0x0536('0x24')]=null;queues[_0x3be6c1['uniqueid']][_0x0536('0x18')]=!![];queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x25')]=utils['now']();queues[_0x3be6c1[_0x0536('0xa')]][_0x0536('0x6')]=_0x0536('0x29');utils[_0x0536('0xf')](util['format'](_0x0536('0x2a'),_0x3be6c1[_0x0536('0xa')],queues[_0x3be6c1['uniqueid']][_0x0536('0x1c')],_0x3be6c1['value'],queues[_0x3be6c1['uniqueid']][_0x0536('0x6')]));}}}catch(_0x17fad0){utils[_0x0536('0x14')](util['format']('[%s][queues][varset]',_0x3be6c1['uniqueid']),_0x17fad0);}};exports[_0x0536('0x28')]=function(_0x3566d4){try{if(!_['isNil'](queues[_0x3566d4[_0x0536('0xa')]])){utils[_0x0536('0xc')](util[_0x0536('0xd')](_0x0536('0x2b'),_0x3566d4['uniqueid']),_0x3566d4);queues[_0x3566d4[_0x0536('0xa')]][_0x0536('0x18')]=![];queues[_0x3566d4[_0x0536('0xa')]][_0x0536('0x25')]=null;queues[_0x3566d4[_0x0536('0xa')]][_0x0536('0x28')]=!![];queues[_0x3566d4[_0x0536('0xa')]][_0x0536('0x24')]=utils['now']();queues[_0x3566d4[_0x0536('0xa')]][_0x0536('0x6')]=_0x0536('0x2c');utils['info'](util[_0x0536('0xd')](_0x0536('0x2d'),_0x3566d4[_0x0536('0xa')],queues[_0x3566d4[_0x0536('0xa')]][_0x0536('0x1c')],queues[_0x3566d4['uniqueid']][_0x0536('0x6')]));}}catch(_0x3d4b33){utils['error'](util[_0x0536('0xd')](_0x0536('0x2b'),_0x3566d4[_0x0536('0xa')]),_0x3d4b33);}};exports[_0x0536('0x2e')]=function(_0xc81430){try{if(!_[_0x0536('0x20')](queues[_0xc81430[_0x0536('0xa')]])){utils['debug'](util['format'](_0x0536('0x2f'),_0xc81430[_0x0536('0xa')]),_0xc81430);utils[_0x0536('0xf')](util[_0x0536('0xd')](_0x0536('0x30'),_0xc81430[_0x0536('0xa')],queues[_0xc81430[_0x0536('0xa')]][_0x0536('0x1c')],_0xc81430['connectedlinenum'],_0xc81430[_0x0536('0x31')]));queues[_0xc81430[_0x0536('0xa')]]['queuecallerleave']=!![];queues[_0xc81430[_0x0536('0xa')]]['queuecallerleaveAt']=utils[_0x0536('0x13')]();queues[_0xc81430[_0x0536('0xa')]]['holdtime']=utils['diffTime'](queues[_0xc81430[_0x0536('0xa')]][_0x0536('0x17')],queues[_0xc81430[_0x0536('0xa')]][_0x0536('0x32')]);queues[_0xc81430[_0x0536('0xa')]][_0x0536('0x11')]=_0xc81430[_0x0536('0x11')];queues[_0xc81430[_0x0536('0xa')]][_0x0536('0x33')]=_0xc81430[_0x0536('0x33')];queues[_0xc81430[_0x0536('0xa')]][_0x0536('0x34')]=_0xc81430[_0x0536('0x34')];queues[_0xc81430['uniqueid']][_0x0536('0x31')]=_0xc81430[_0x0536('0x31')];}}catch(_0x21cd8d){utils['error'](util[_0x0536('0xd')](_0x0536('0x2f'),_0xc81430[_0x0536('0xa')]),_0x21cd8d);}};exports[_0x0536('0x35')]=function(_0x2f3652){try{if(!_['isNil'](queues[_0x2f3652[_0x0536('0xa')]])){utils[_0x0536('0xc')](util[_0x0536('0xd')](_0x0536('0x36'),_0x2f3652[_0x0536('0xa')]),_0x2f3652);utils[_0x0536('0xf')](util[_0x0536('0xd')]('[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s',_0x2f3652[_0x0536('0xa')],queues[_0x2f3652[_0x0536('0xa')]]['name'],_0x2f3652['membername'],_0x2f3652[_0x0536('0x37')]));queues[_0x2f3652[_0x0536('0xa')]][_0x0536('0x28')]=![];queues[_0x2f3652[_0x0536('0xa')]][_0x0536('0x28')]=![];queues[_0x2f3652['uniqueid']][_0x0536('0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