server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x41ed=['origtransfereruniqueid','secondtransfererlinkedid','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','holdtime','mohtime','secondtransfereruniqueid','origtransfererlinkedid','transfertype','transfertargetlinkedid','musiconholdstart','musiconholdstop','musiconholdstartAt','lodash','util','./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','assign','hangup','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercompleteAt','now','COMPLETEDBYAGENT','queuecallerenterreason','variable','queuestatus','CONTINUE','queuecallerabandonAt','queuecallerexitAt','value','toUpperCase','ABANDONED','queuecallerleave','diffTime','queuecallerjoinAt','position','count','connectedlinenum','connectedlinename','assigned','accountcode','membername','agentcomplete','transfer','TRANSFER','transfereeuniqueid','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer'];(function(_0x36c5b0,_0x5001da){var _0xf19333=function(_0x1e880a){while(--_0x1e880a){_0x36c5b0['push'](_0x36c5b0['shift']());}};_0xf19333(++_0x5001da);}(_0x41ed,0xa3));var _0xd41e=function(_0x30a26f,_0x2cf510){_0x30a26f=_0x30a26f-0x0;var _0x2bb060=_0x41ed[_0x30a26f];return _0x2bb060;};'use strict';var _=require(_0xd41e('0x0'));var util=require(_0xd41e('0x1'));var utils=require(_0xd41e('0x2'));var queues={};function writeDB(_0x198d7f){utils[_0xd41e('0x3')](util[_0xd41e('0x4')](_0xd41e('0x5'),_0x198d7f[_0xd41e('0x6')],_0x198d7f[_0xd41e('0x7')],_0x198d7f[_0xd41e('0x8')],_0x198d7f[_0xd41e('0x9')],_0x198d7f[_0xd41e('0xa')],_0x198d7f['accountcode'],_0x198d7f[_0xd41e('0xb')]));if(_0x198d7f[_0xd41e('0x8')]){utils[_0xd41e('0xc')](_0x198d7f[_0xd41e('0x8')])[_0xd41e('0xd')](function(_0x30a565){if(_0x30a565){_0x198d7f[_0xd41e('0xe')]=_0x30a565['type'];}utils[_0xd41e('0xf')](_0xd41e('0x10'),_0x198d7f);});}else{utils[_0xd41e('0xf')]('CreateVoiceQueueReport',_0x198d7f);}if(_0x198d7f[_0xd41e('0x11')]){delete queues[_0x198d7f[_0xd41e('0x11')]];}else{delete queues[_0x198d7f[_0xd41e('0x6')]];}}exports['queuecallerjoin']=function(_0x32ab41){queues[_0x32ab41[_0xd41e('0x6')]]=_[_0xd41e('0x12')](_0x32ab41,{'originalposition':_0x32ab41['position'],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports[_0xd41e('0x13')]=function(_0x4e0919){if(!_[_0xd41e('0x14')](queues[_0x4e0919[_0xd41e('0x6')]])){if(queues[_0x4e0919[_0xd41e('0x6')]][_0xd41e('0x15')]){if(!queues[_0x4e0919[_0xd41e('0x6')]][_0xd41e('0x16')]&&!queues[_0x4e0919[_0xd41e('0x6')]][_0xd41e('0x17')]){queues[_0x4e0919['uniqueid']]['queuecallercomplete']=!![];queues[_0x4e0919[_0xd41e('0x6')]][_0xd41e('0x18')]=utils[_0xd41e('0x19')]();queues[_0x4e0919[_0xd41e('0x6')]]['queuecallerexitreason']=_0xd41e('0x1a');}writeDB(queues[_0x4e0919[_0xd41e('0x6')]]);}else{if(queues[_0x4e0919[_0xd41e('0x6')]]['transfereduniqueid']){queues[queues[_0x4e0919[_0xd41e('0x6')]][_0xd41e('0x11')]]=queues[_0x4e0919[_0xd41e('0x6')]];queues[queues[_0x4e0919[_0xd41e('0x6')]][_0xd41e('0x11')]][_0xd41e('0x1b')]=0x2;delete queues[_0x4e0919[_0xd41e('0x6')]];}}}};exports['varset']=function(_0x14eba6){if(!_[_0xd41e('0x14')](_0x14eba6[_0xd41e('0x1c')][_0xd41e('0x1d')])&&_0x14eba6['value']['toUpperCase']()!==_0xd41e('0x1e')){if(!_['isNil'](queues[_0x14eba6['uniqueid']])){queues[_0x14eba6[_0xd41e('0x6')]]['queuecallerabandon']=![];queues[_0x14eba6['uniqueid']][_0xd41e('0x1f')]=null;queues[_0x14eba6[_0xd41e('0x6')]]['queuecallerexit']=!![];queues[_0x14eba6[_0xd41e('0x6')]][_0xd41e('0x20')]=utils[_0xd41e('0x19')]();queues[_0x14eba6['uniqueid']]['queuecallerexitreason']=_0x14eba6[_0xd41e('0x21')][_0xd41e('0x22')]();writeDB(queues[_0x14eba6[_0xd41e('0x6')]]);}}else if(!_[_0xd41e('0x14')](_0x14eba6[_0xd41e('0x1c')]['queueposition'])){if(!_[_0xd41e('0x14')](queues[_0x14eba6[_0xd41e('0x6')]])&&!queues[_0x14eba6[_0xd41e('0x6')]][_0xd41e('0x16')]){queues[_0x14eba6[_0xd41e('0x6')]]['queuecallerabandon']=![];queues[_0x14eba6[_0xd41e('0x6')]][_0xd41e('0x1f')]=null;queues[_0x14eba6[_0xd41e('0x6')]]['queuecallerexit']=!![];queues[_0x14eba6[_0xd41e('0x6')]][_0xd41e('0x20')]=utils[_0xd41e('0x19')]();queues[_0x14eba6[_0xd41e('0x6')]][_0xd41e('0xb')]='EXITWITHKEY';}}};exports[_0xd41e('0x16')]=function(_0x31df30){if(!_[_0xd41e('0x14')](queues[_0x31df30[_0xd41e('0x6')]])){queues[_0x31df30['uniqueid']][_0xd41e('0x17')]=![];queues[_0x31df30['uniqueid']][_0xd41e('0x20')]=null;queues[_0x31df30[_0xd41e('0x6')]][_0xd41e('0x16')]=!![];queues[_0x31df30[_0xd41e('0x6')]][_0xd41e('0x1f')]=utils['now']();queues[_0x31df30[_0xd41e('0x6')]]['queuecallerexitreason']=_0xd41e('0x23');}};exports[_0xd41e('0x24')]=function(_0x290774){if(!_['isNil'](queues[_0x290774[_0xd41e('0x6')]])){queues[_0x290774[_0xd41e('0x6')]]['queuecallerleave']=!![];queues[_0x290774[_0xd41e('0x6')]]['queuecallerleaveAt']=utils[_0xd41e('0x19')]();queues[_0x290774[_0xd41e('0x6')]]['holdtime']=utils[_0xd41e('0x25')](queues[_0x290774[_0xd41e('0x6')]]['queuecallerleaveAt'],queues[_0x290774['uniqueid']][_0xd41e('0x26')]);queues[_0x290774['uniqueid']][_0xd41e('0x27')]=_0x290774[_0xd41e('0x27')];queues[_0x290774[_0xd41e('0x6')]]['count']=_0x290774[_0xd41e('0x28')];queues[_0x290774[_0xd41e('0x6')]][_0xd41e('0x29')]=_0x290774[_0xd41e('0x29')];queues[_0x290774['uniqueid']][_0xd41e('0x2a')]=_0x290774[_0xd41e('0x2a')];}};exports['agentconnect']=function(_0x4c5083){if(!_['isNil'](queues[_0x4c5083[_0xd41e('0x6')]])){queues[_0x4c5083['uniqueid']][_0xd41e('0x16')]=![];queues[_0x4c5083[_0xd41e('0x6')]][_0xd41e('0x16')]=![];queues[_0x4c5083[_0xd41e('0x6')]][_0xd41e('0x1f')]=null;queues[_0x4c5083[_0xd41e('0x6')]]['queuecallerexit']=![];queues[_0x4c5083[_0xd41e('0x6')]]['queuecallerexitreason']=null;queues[_0x4c5083[_0xd41e('0x6')]][_0xd41e('0x20')]=null;queues[_0x4c5083[_0xd41e('0x6')]][_0xd41e('0x2b')]=!![];queues[_0x4c5083[_0xd41e('0x6')]][_0xd41e('0x2c')]=_0x4c5083['destaccountcode'];queues[_0x4c5083[_0xd41e('0x6')]][_0xd41e('0x9')]=_0x4c5083[_0xd41e('0x2d')];}};exports[_0xd41e('0x2e')]=function(_0x568c95){if(!_[_0xd41e('0x14')](queues[_0x568c95[_0xd41e('0x6')]])){if(queues[_0x568c95[_0xd41e('0x6')]][_0xd41e('0x15')]){queues[_0x568c95[_0xd41e('0x6')]]['queuecallerabandon']=![];queues[_0x568c95[_0xd41e('0x6')]]['queuecallerabandon']=![];queues[_0x568c95[_0xd41e('0x6')]][_0xd41e('0x1f')]=null;queues[_0x568c95[_0xd41e('0x6')]]['queuecallerexit']=![];queues[_0x568c95[_0xd41e('0x6')]][_0xd41e('0x20')]=null;queues[_0x568c95[_0xd41e('0x6')]]['assigned']=!![];queues[_0x568c95[_0xd41e('0x6')]][_0xd41e('0x9')]=_0x568c95[_0xd41e('0x2d')];queues[_0x568c95[_0xd41e('0x6')]]['queuecallercomplete']=!![];queues[_0x568c95[_0xd41e('0x6')]]['queuecallercompleteAt']=utils[_0xd41e('0x19')]();if(_0x568c95['reason']=='transfer'){if(!queues[_0x568c95[_0xd41e('0x6')]][_0xd41e('0x2f')]){queues[_0x568c95[_0xd41e('0x6')]][_0xd41e('0xb')]=_0xd41e('0x30');}}else{queues[_0x568c95['uniqueid']]['queuecallerexitreason']='COMPLETEDBY'+_0x568c95['reason']['toUpperCase']();}writeDB(queues[_0x568c95[_0xd41e('0x6')]]);}}};exports['blindtransfer']=function(_0x18e74a){if(!_['isNil'](queues[_0x18e74a[_0xd41e('0x31')]])){queues[_0x18e74a[_0xd41e('0x31')]][_0xd41e('0x2f')]=!![];queues[_0x18e74a[_0xd41e('0x31')]]['transfertype']=_0xd41e('0x32');queues[_0x18e74a[_0xd41e('0x31')]][_0xd41e('0x33')]=_0x18e74a[_0xd41e('0x34')];queues[_0x18e74a[_0xd41e('0x31')]][_0xd41e('0x35')]=_0x18e74a[_0xd41e('0x31')];queues[_0x18e74a[_0xd41e('0x31')]][_0xd41e('0xb')]=_0xd41e('0x36');}};exports[_0xd41e('0x37')]=function(_0x28ea54){try{if(_0x28ea54[_0xd41e('0x38')]==_0x28ea54['origtransfererlinkedid']){if(!_[_0xd41e('0x14')](queues[_0x28ea54[_0xd41e('0x39')]])){queues[_0x28ea54[_0xd41e('0x39')]][_0xd41e('0x2f')]=!![];queues[_0x28ea54[_0xd41e('0x39')]]['transfertype']='ATTENDED';queues[_0x28ea54[_0xd41e('0x39')]][_0xd41e('0x33')]=_0x28ea54[_0xd41e('0x3a')];queues[_0x28ea54['secondtransfererlinkedid']][_0xd41e('0x35')]=_0x28ea54[_0xd41e('0x38')];queues[_0x28ea54[_0xd41e('0x39')]][_0xd41e('0xb')]=_0xd41e('0x3b');}if(!_[_0xd41e('0x14')](queues[_0x28ea54['origtransfererlinkedid']])){if(_0x28ea54[_0xd41e('0x3c')]&&queues[_0x28ea54[_0xd41e('0x3c')]]){queues[_0x28ea54[_0xd41e('0x3c')]][_0xd41e('0x1b')]=0x1;queues[_0x28ea54['transfereeuniqueid']]=_[_0xd41e('0x3d')](queues[_0x28ea54[_0xd41e('0x3c')]]);queues[_0x28ea54['transfereeuniqueid']][_0xd41e('0x11')]=_0x28ea54[_0xd41e('0x3e')];queues[_0x28ea54['transfereeuniqueid']][_0xd41e('0x1b')]=0x2;queues[_0x28ea54[_0xd41e('0x31')]][_0xd41e('0xa')]=queues[_0x28ea54[_0xd41e('0x39')]][_0xd41e('0xa')];queues[_0x28ea54[_0xd41e('0x31')]][_0xd41e('0x3f')]=queues[_0x28ea54[_0xd41e('0x39')]][_0xd41e('0x3f')];queues[_0x28ea54[_0xd41e('0x31')]][_0xd41e('0x26')]=utils[_0xd41e('0x19')]();queues[_0x28ea54['transfereeuniqueid']][_0xd41e('0x15')]=utils['now']();queues[_0x28ea54[_0xd41e('0x31')]][_0xd41e('0x40')]=0x0;queues[_0x28ea54[_0xd41e('0x31')]][_0xd41e('0x41')]=0x0;}else{queues[_0x28ea54['origtransfererlinkedid']][_0xd41e('0x11')]=_0x28ea54[_0xd41e('0x39')];}}}else if(_0x28ea54[_0xd41e('0x42')]==_0x28ea54['secondtransfererlinkedid']){if(!_[_0xd41e('0x14')](queues[_0x28ea54[_0xd41e('0x43')]])){queues[_0x28ea54['origtransfererlinkedid']][_0xd41e('0x2f')]=!![];queues[_0x28ea54[_0xd41e('0x43')]][_0xd41e('0x44')]='ATTENDED';queues[_0x28ea54[_0xd41e('0x43')]][_0xd41e('0x33')]=_0x28ea54['secondtransfererexten'];queues[_0x28ea54['origtransfererlinkedid']]['transferuniqueid']=_0x28ea54[_0xd41e('0x42')];queues[_0x28ea54['origtransfererlinkedid']][_0xd41e('0xb')]=_0xd41e('0x3b');}if(!_['isNil'](queues[_0x28ea54['secondtransfererlinkedid']])){if(_0x28ea54[_0xd41e('0x45')]&&queues[_0x28ea54[_0xd41e('0x45')]]){queues[_0x28ea54[_0xd41e('0x45')]][_0xd41e('0x1b')]=0x1;queues[_0x28ea54['transfertargetuniqueid']]=_['clone'](queues[_0x28ea54[_0xd41e('0x45')]]);queues[_0x28ea54['transfertargetuniqueid']][_0xd41e('0x11')]=_0x28ea54[_0xd41e('0x3e')];queues[_0x28ea54[_0xd41e('0x3e')]][_0xd41e('0x1b')]=0x2;queues[_0x28ea54[_0xd41e('0x3e')]]['calleridnum']=queues[_0x28ea54['origtransfererlinkedid']][_0xd41e('0xa')];queues[_0x28ea54[_0xd41e('0x3e')]][_0xd41e('0x3f')]=queues[_0x28ea54[_0xd41e('0x43')]][_0xd41e('0x3f')];queues[_0x28ea54[_0xd41e('0x3e')]][_0xd41e('0x26')]=utils[_0xd41e('0x19')]();queues[_0x28ea54[_0xd41e('0x3e')]][_0xd41e('0x15')]=utils[_0xd41e('0x19')]();queues[_0x28ea54[_0xd41e('0x3e')]][_0xd41e('0x40')]=0x0;queues[_0x28ea54[_0xd41e('0x3e')]][_0xd41e('0x41')]=0x0;}else{queues[_0x28ea54[_0xd41e('0x39')]][_0xd41e('0x11')]=_0x28ea54[_0xd41e('0x43')];}}}}catch(_0x1e5b47){utils['error'](_0x1e5b47['stack']);}};exports[_0xd41e('0x46')]=function(_0x219e1c){if(!_[_0xd41e('0x14')](queues[_0x219e1c[_0xd41e('0x6')]])){queues[_0x219e1c[_0xd41e('0x6')]]['musiconholdstartAt']=utils['now']();}};exports[_0xd41e('0x47')]=function(_0x5727a7){if(!_[_0xd41e('0x14')](queues[_0x5727a7['uniqueid']])){if(!_[_0xd41e('0x14')](queues[_0x5727a7[_0xd41e('0x6')]]['musiconholdstartAt'])){queues[_0x5727a7[_0xd41e('0x6')]][_0xd41e('0x41')]+=utils[_0xd41e('0x25')](utils[_0xd41e('0x19')](),queues[_0x5727a7[_0xd41e('0x6')]][_0xd41e('0x48')]);delete queues[_0x5727a7[_0xd41e('0x6')]][_0xd41e('0x48')];}}};