server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x679b=['transferuniqueid','attendedtransfer','origtransfereruniqueid','secondtransfererlinkedid','ATTENDED','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','clone','transfertargetuniqueid','calleridname','mohtime','secondtransfereruniqueid','transfertargetlinkedid','queuecallerenterreason','error','stack','musiconholdstartAt','musiconholdstop','lodash','util','./utils','info','QUEUE|%s|%s|%s|%s|%s|%s|%s','channel','queue','lastAssignedTo','calleridnum','accountcode','getVoiceQueueByName','then','type','CreateVoiceQueueReport','request','transfereduniqueid','queuecallerjoin','uniqueid','assign','position','now','hangup','isNil','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','varset','value','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','queuecallerexitreason','variable','EXITWITHKEY','ABANDONED','queuecallerleave','queuecallerleaveAt','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','assigned','destaccountcode','membername','agentcomplete','transfer','TRANSFER','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension'];(function(_0x154292,_0x5d9a74){var _0x2cc2fc=function(_0x455449){while(--_0x455449){_0x154292['push'](_0x154292['shift']());}};_0x2cc2fc(++_0x5d9a74);}(_0x679b,0xad));var _0xb679=function(_0x1130ce,_0x15f4e3){_0x1130ce=_0x1130ce-0x0;var _0x133eb8=_0x679b[_0x1130ce];return _0x133eb8;};'use strict';var _=require(_0xb679('0x0'));var util=require(_0xb679('0x1'));var utils=require(_0xb679('0x2'));var queues={};function writeDB(_0x27d9d2){utils[_0xb679('0x3')](util['format'](_0xb679('0x4'),_0x27d9d2['uniqueid'],_0x27d9d2[_0xb679('0x5')],_0x27d9d2[_0xb679('0x6')],_0x27d9d2[_0xb679('0x7')],_0x27d9d2[_0xb679('0x8')],_0x27d9d2[_0xb679('0x9')],_0x27d9d2['queuecallerexitreason']));if(_0x27d9d2['queue']){utils[_0xb679('0xa')](_0x27d9d2['queue'])[_0xb679('0xb')](function(_0x3d3992){if(_0x3d3992){_0x27d9d2[_0xb679('0xc')]=_0x3d3992[_0xb679('0xc')];}utils['request'](_0xb679('0xd'),_0x27d9d2);});}else{utils[_0xb679('0xe')](_0xb679('0xd'),_0x27d9d2);}if(_0x27d9d2[_0xb679('0xf')]){delete queues[_0x27d9d2[_0xb679('0xf')]];}else{delete queues[_0x27d9d2['uniqueid']];}}exports[_0xb679('0x10')]=function(_0x38cd94){queues[_0x38cd94[_0xb679('0x11')]]=_[_0xb679('0x12')](_0x38cd94,{'originalposition':_0x38cd94[_0xb679('0x13')],'queuecallerjoinAt':utils[_0xb679('0x14')](),'mohtime':0x0});};exports[_0xb679('0x15')]=function(_0x3c5fe2){if(!_[_0xb679('0x16')](queues[_0x3c5fe2[_0xb679('0x11')]])){if(queues[_0x3c5fe2[_0xb679('0x11')]]['queuecallerleaveAt']){if(!queues[_0x3c5fe2[_0xb679('0x11')]][_0xb679('0x17')]&&!queues[_0x3c5fe2['uniqueid']][_0xb679('0x18')]){queues[_0x3c5fe2[_0xb679('0x11')]][_0xb679('0x19')]=!![];queues[_0x3c5fe2[_0xb679('0x11')]][_0xb679('0x1a')]=utils['now']();queues[_0x3c5fe2[_0xb679('0x11')]]['queuecallerexitreason']='COMPLETEDBYAGENT';}writeDB(queues[_0x3c5fe2['uniqueid']]);}else{if(queues[_0x3c5fe2[_0xb679('0x11')]]['transfereduniqueid']){queues[queues[_0x3c5fe2['uniqueid']][_0xb679('0xf')]]=queues[_0x3c5fe2[_0xb679('0x11')]];queues[queues[_0x3c5fe2[_0xb679('0x11')]][_0xb679('0xf')]]['queuecallerenterreason']=0x2;delete queues[_0x3c5fe2[_0xb679('0x11')]];}}}};exports[_0xb679('0x1b')]=function(_0x408821){if(!_[_0xb679('0x16')](_0x408821['variable']['queuestatus'])&&_0x408821[_0xb679('0x1c')][_0xb679('0x1d')]()!==_0xb679('0x1e')){if(!_['isNil'](queues[_0x408821[_0xb679('0x11')]])){queues[_0x408821[_0xb679('0x11')]]['queuecallerabandon']=![];queues[_0x408821['uniqueid']][_0xb679('0x1f')]=null;queues[_0x408821[_0xb679('0x11')]][_0xb679('0x18')]=!![];queues[_0x408821[_0xb679('0x11')]][_0xb679('0x20')]=utils[_0xb679('0x14')]();queues[_0x408821[_0xb679('0x11')]][_0xb679('0x21')]=_0x408821['value']['toUpperCase']();writeDB(queues[_0x408821['uniqueid']]);}}else if(!_[_0xb679('0x16')](_0x408821[_0xb679('0x22')]['queueposition'])){if(!_[_0xb679('0x16')](queues[_0x408821[_0xb679('0x11')]])&&!queues[_0x408821[_0xb679('0x11')]][_0xb679('0x17')]){queues[_0x408821[_0xb679('0x11')]]['queuecallerabandon']=![];queues[_0x408821[_0xb679('0x11')]]['queuecallerabandonAt']=null;queues[_0x408821[_0xb679('0x11')]][_0xb679('0x18')]=!![];queues[_0x408821[_0xb679('0x11')]][_0xb679('0x20')]=utils[_0xb679('0x14')]();queues[_0x408821[_0xb679('0x11')]][_0xb679('0x21')]=_0xb679('0x23');}}};exports[_0xb679('0x17')]=function(_0x15acc8){if(!_['isNil'](queues[_0x15acc8['uniqueid']])){queues[_0x15acc8[_0xb679('0x11')]][_0xb679('0x18')]=![];queues[_0x15acc8[_0xb679('0x11')]][_0xb679('0x20')]=null;queues[_0x15acc8['uniqueid']][_0xb679('0x17')]=!![];queues[_0x15acc8['uniqueid']][_0xb679('0x1f')]=utils[_0xb679('0x14')]();queues[_0x15acc8[_0xb679('0x11')]]['queuecallerexitreason']=_0xb679('0x24');}};exports[_0xb679('0x25')]=function(_0x2071cc){if(!_['isNil'](queues[_0x2071cc[_0xb679('0x11')]])){queues[_0x2071cc['uniqueid']]['queuecallerleave']=!![];queues[_0x2071cc[_0xb679('0x11')]][_0xb679('0x26')]=utils['now']();queues[_0x2071cc[_0xb679('0x11')]][_0xb679('0x27')]=utils[_0xb679('0x28')](queues[_0x2071cc['uniqueid']][_0xb679('0x26')],queues[_0x2071cc['uniqueid']][_0xb679('0x29')]);queues[_0x2071cc[_0xb679('0x11')]][_0xb679('0x13')]=_0x2071cc[_0xb679('0x13')];queues[_0x2071cc['uniqueid']][_0xb679('0x2a')]=_0x2071cc[_0xb679('0x2a')];queues[_0x2071cc[_0xb679('0x11')]]['connectedlinenum']=_0x2071cc[_0xb679('0x2b')];queues[_0x2071cc[_0xb679('0x11')]][_0xb679('0x2c')]=_0x2071cc[_0xb679('0x2c')];}};exports['agentconnect']=function(_0x1328b5){if(!_[_0xb679('0x16')](queues[_0x1328b5[_0xb679('0x11')]])){queues[_0x1328b5[_0xb679('0x11')]]['queuecallerabandon']=![];queues[_0x1328b5['uniqueid']]['queuecallerabandon']=![];queues[_0x1328b5[_0xb679('0x11')]]['queuecallerabandonAt']=null;queues[_0x1328b5[_0xb679('0x11')]]['queuecallerexit']=![];queues[_0x1328b5[_0xb679('0x11')]]['queuecallerexitreason']=null;queues[_0x1328b5[_0xb679('0x11')]]['queuecallerexitAt']=null;queues[_0x1328b5['uniqueid']][_0xb679('0x2d')]=!![];queues[_0x1328b5[_0xb679('0x11')]][_0xb679('0x9')]=_0x1328b5[_0xb679('0x2e')];queues[_0x1328b5[_0xb679('0x11')]][_0xb679('0x7')]=_0x1328b5[_0xb679('0x2f')];}};exports[_0xb679('0x30')]=function(_0x13a8bd){if(!_['isNil'](queues[_0x13a8bd['uniqueid']])){if(queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x26')]){queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x17')]=![];queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x17')]=![];queues[_0x13a8bd['uniqueid']]['queuecallerabandonAt']=null;queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x18')]=![];queues[_0x13a8bd['uniqueid']]['queuecallerexitAt']=null;queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x2d')]=!![];queues[_0x13a8bd['uniqueid']]['lastAssignedTo']=_0x13a8bd['membername'];queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x19')]=!![];queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x1a')]=utils[_0xb679('0x14')]();if(_0x13a8bd['reason']==_0xb679('0x31')){if(!queues[_0x13a8bd[_0xb679('0x11')]]['transfer']){queues[_0x13a8bd['uniqueid']]['queuecallerexitreason']=_0xb679('0x32');}}else{queues[_0x13a8bd[_0xb679('0x11')]][_0xb679('0x21')]=_0xb679('0x33')+_0x13a8bd['reason'][_0xb679('0x1d')]();}writeDB(queues[_0x13a8bd['uniqueid']]);}}};exports[_0xb679('0x34')]=function(_0x5eb438){if(!_[_0xb679('0x16')](queues[_0x5eb438['transfereeuniqueid']])){queues[_0x5eb438[_0xb679('0x35')]][_0xb679('0x31')]=!![];queues[_0x5eb438[_0xb679('0x35')]][_0xb679('0x36')]=_0xb679('0x37');queues[_0x5eb438[_0xb679('0x35')]][_0xb679('0x38')]=_0x5eb438[_0xb679('0x39')];queues[_0x5eb438[_0xb679('0x35')]][_0xb679('0x3a')]=_0x5eb438[_0xb679('0x35')];queues[_0x5eb438['transfereeuniqueid']]['queuecallerexitreason']='BLINDTRANSFER';}};exports[_0xb679('0x3b')]=function(_0xd728a6){try{if(_0xd728a6[_0xb679('0x3c')]==_0xd728a6['origtransfererlinkedid']){if(!_['isNil'](queues[_0xd728a6[_0xb679('0x3d')]])){queues[_0xd728a6['secondtransfererlinkedid']][_0xb679('0x31')]=!![];queues[_0xd728a6[_0xb679('0x3d')]]['transfertype']=_0xb679('0x3e');queues[_0xd728a6['secondtransfererlinkedid']][_0xb679('0x38')]=_0xd728a6['origtransfererexten'];queues[_0xd728a6[_0xb679('0x3d')]][_0xb679('0x3a')]=_0xd728a6[_0xb679('0x3c')];queues[_0xd728a6[_0xb679('0x3d')]][_0xb679('0x21')]=_0xb679('0x3f');}if(!_[_0xb679('0x16')](queues[_0xd728a6[_0xb679('0x40')]])){if(_0xd728a6[_0xb679('0x41')]&&queues[_0xd728a6[_0xb679('0x41')]]){queues[_0xd728a6[_0xb679('0x41')]]['queuecallerenterreason']=0x1;queues[_0xd728a6[_0xb679('0x35')]]=_[_0xb679('0x42')](queues[_0xd728a6[_0xb679('0x41')]]);queues[_0xd728a6[_0xb679('0x35')]][_0xb679('0xf')]=_0xd728a6[_0xb679('0x43')];queues[_0xd728a6[_0xb679('0x35')]]['queuecallerenterreason']=0x2;queues[_0xd728a6[_0xb679('0x35')]][_0xb679('0x8')]=queues[_0xd728a6['secondtransfererlinkedid']][_0xb679('0x8')];queues[_0xd728a6[_0xb679('0x35')]]['calleridname']=queues[_0xd728a6[_0xb679('0x3d')]][_0xb679('0x44')];queues[_0xd728a6['transfereeuniqueid']][_0xb679('0x29')]=utils['now']();queues[_0xd728a6['transfereeuniqueid']][_0xb679('0x26')]=utils[_0xb679('0x14')]();queues[_0xd728a6[_0xb679('0x35')]][_0xb679('0x27')]=0x0;queues[_0xd728a6['transfereeuniqueid']][_0xb679('0x45')]=0x0;}else{queues[_0xd728a6[_0xb679('0x40')]][_0xb679('0xf')]=_0xd728a6[_0xb679('0x3d')];}}}else if(_0xd728a6[_0xb679('0x46')]==_0xd728a6[_0xb679('0x3d')]){if(!_[_0xb679('0x16')](queues[_0xd728a6[_0xb679('0x40')]])){queues[_0xd728a6[_0xb679('0x40')]]['transfer']=!![];queues[_0xd728a6[_0xb679('0x40')]]['transfertype']=_0xb679('0x3e');queues[_0xd728a6['origtransfererlinkedid']][_0xb679('0x38')]=_0xd728a6['secondtransfererexten'];queues[_0xd728a6[_0xb679('0x40')]]['transferuniqueid']=_0xd728a6[_0xb679('0x46')];queues[_0xd728a6[_0xb679('0x40')]]['queuecallerexitreason']='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0xd728a6['secondtransfererlinkedid']])){if(_0xd728a6[_0xb679('0x47')]&&queues[_0xd728a6['transfertargetlinkedid']]){queues[_0xd728a6['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0xd728a6[_0xb679('0x43')]]=_['clone'](queues[_0xd728a6[_0xb679('0x47')]]);queues[_0xd728a6[_0xb679('0x43')]][_0xb679('0xf')]=_0xd728a6[_0xb679('0x43')];queues[_0xd728a6['transfertargetuniqueid']][_0xb679('0x48')]=0x2;queues[_0xd728a6[_0xb679('0x43')]]['calleridnum']=queues[_0xd728a6[_0xb679('0x40')]]['calleridnum'];queues[_0xd728a6['transfertargetuniqueid']][_0xb679('0x44')]=queues[_0xd728a6[_0xb679('0x40')]]['calleridname'];queues[_0xd728a6['transfertargetuniqueid']][_0xb679('0x29')]=utils[_0xb679('0x14')]();queues[_0xd728a6[_0xb679('0x43')]][_0xb679('0x26')]=utils[_0xb679('0x14')]();queues[_0xd728a6[_0xb679('0x43')]][_0xb679('0x27')]=0x0;queues[_0xd728a6[_0xb679('0x43')]][_0xb679('0x45')]=0x0;}else{queues[_0xd728a6[_0xb679('0x3d')]][_0xb679('0xf')]=_0xd728a6[_0xb679('0x40')];}}}}catch(_0x12999a){utils[_0xb679('0x49')](_0x12999a[_0xb679('0x4a')]);}};exports['musiconholdstart']=function(_0x117764){if(!_[_0xb679('0x16')](queues[_0x117764['uniqueid']])){queues[_0x117764[_0xb679('0x11')]][_0xb679('0x4b')]=utils[_0xb679('0x14')]();}};exports[_0xb679('0x4c')]=function(_0x476dc0){if(!_[_0xb679('0x16')](queues[_0x476dc0[_0xb679('0x11')]])){if(!_[_0xb679('0x16')](queues[_0x476dc0[_0xb679('0x11')]][_0xb679('0x4b')])){queues[_0x476dc0[_0xb679('0x11')]]['mohtime']+=utils[_0xb679('0x28')](utils[_0xb679('0x14')](),queues[_0x476dc0[_0xb679('0x11')]][_0xb679('0x4b')]);delete queues[_0x476dc0[_0xb679('0x11')]][_0xb679('0x4b')];}}};