server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0e49=['lodash','./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','calleridnum','accountcode','getVoiceQueueByName','then','type','CreateVoiceQueueReport','request','transfereduniqueid','queuecallerjoin','assign','position','now','hangup','isNil','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','queuecallerexitreason','COMPLETEDBYAGENT','queuecallerenterreason','varset','variable','queuestatus','value','CONTINUE','queuecallerexitAt','toUpperCase','queueposition','queuecallerabandon','queuecallerabandonAt','EXITWITHKEY','ABANDONED','queuecallerleave','holdtime','diffTime','count','connectedlinenum','connectedlinename','agentconnect','assigned','destaccountcode','membername','agentcomplete','lastAssignedTo','transfer','TRANSFER','COMPLETEDBY','reason','blindtransfer','transfereeuniqueid','transfertype','BLIND','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','transferexten','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','calleridname','queuecallerjoinAt','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','clone','transfertargetuniqueid','mohtime','error','stack','musiconholdstart','musiconholdstartAt'];(function(_0x3fbb70,_0x3b4a57){var _0x424fbe=function(_0xca478){while(--_0xca478){_0x3fbb70['push'](_0x3fbb70['shift']());}};_0x424fbe(++_0x3b4a57);}(_0x0e49,0x1a4));var _0x90e4=function(_0x19f3e5,_0x1c099e){_0x19f3e5=_0x19f3e5-0x0;var _0x5cd24e=_0x0e49[_0x19f3e5];return _0x5cd24e;};'use strict';var _=require(_0x90e4('0x0'));var util=require('util');var utils=require(_0x90e4('0x1'));var queues={};function writeDB(_0x1b2ddc){utils[_0x90e4('0x2')](util[_0x90e4('0x3')](_0x90e4('0x4'),_0x1b2ddc[_0x90e4('0x5')],_0x1b2ddc[_0x90e4('0x6')],_0x1b2ddc[_0x90e4('0x7')],_0x1b2ddc['lastAssignedTo'],_0x1b2ddc[_0x90e4('0x8')],_0x1b2ddc[_0x90e4('0x9')],_0x1b2ddc['queuecallerexitreason']));if(_0x1b2ddc[_0x90e4('0x7')]){utils[_0x90e4('0xa')](_0x1b2ddc[_0x90e4('0x7')])[_0x90e4('0xb')](function(_0x4faf3f){if(_0x4faf3f){_0x1b2ddc[_0x90e4('0xc')]=_0x4faf3f[_0x90e4('0xc')];}utils['request'](_0x90e4('0xd'),_0x1b2ddc);});}else{utils[_0x90e4('0xe')](_0x90e4('0xd'),_0x1b2ddc);}if(_0x1b2ddc[_0x90e4('0xf')]){delete queues[_0x1b2ddc[_0x90e4('0xf')]];}else{delete queues[_0x1b2ddc['uniqueid']];}}exports[_0x90e4('0x10')]=function(_0x2c6f53){queues[_0x2c6f53[_0x90e4('0x5')]]=_[_0x90e4('0x11')](_0x2c6f53,{'originalposition':_0x2c6f53[_0x90e4('0x12')],'queuecallerjoinAt':utils[_0x90e4('0x13')](),'mohtime':0x0});};exports[_0x90e4('0x14')]=function(_0x992648){if(!_[_0x90e4('0x15')](queues[_0x992648[_0x90e4('0x5')]])){if(queues[_0x992648[_0x90e4('0x5')]][_0x90e4('0x16')]){if(!queues[_0x992648['uniqueid']]['queuecallerabandon']&&!queues[_0x992648[_0x90e4('0x5')]][_0x90e4('0x17')]){queues[_0x992648[_0x90e4('0x5')]][_0x90e4('0x18')]=!![];queues[_0x992648[_0x90e4('0x5')]][_0x90e4('0x19')]=utils[_0x90e4('0x13')]();queues[_0x992648['uniqueid']][_0x90e4('0x1a')]=_0x90e4('0x1b');}writeDB(queues[_0x992648[_0x90e4('0x5')]]);}else{if(queues[_0x992648[_0x90e4('0x5')]][_0x90e4('0xf')]){queues[queues[_0x992648[_0x90e4('0x5')]][_0x90e4('0xf')]]=queues[_0x992648['uniqueid']];queues[queues[_0x992648[_0x90e4('0x5')]]['transfereduniqueid']][_0x90e4('0x1c')]=0x2;delete queues[_0x992648[_0x90e4('0x5')]];}}}};exports[_0x90e4('0x1d')]=function(_0xa21469){if(!_[_0x90e4('0x15')](_0xa21469[_0x90e4('0x1e')][_0x90e4('0x1f')])&&_0xa21469[_0x90e4('0x20')]['toUpperCase']()!==_0x90e4('0x21')){if(!_['isNil'](queues[_0xa21469['uniqueid']])){queues[_0xa21469[_0x90e4('0x5')]]['queuecallerabandon']=![];queues[_0xa21469[_0x90e4('0x5')]]['queuecallerabandonAt']=null;queues[_0xa21469['uniqueid']][_0x90e4('0x17')]=!![];queues[_0xa21469[_0x90e4('0x5')]][_0x90e4('0x22')]=utils[_0x90e4('0x13')]();queues[_0xa21469[_0x90e4('0x5')]][_0x90e4('0x1a')]=_0xa21469[_0x90e4('0x20')][_0x90e4('0x23')]();writeDB(queues[_0xa21469[_0x90e4('0x5')]]);}}else if(!_[_0x90e4('0x15')](_0xa21469[_0x90e4('0x1e')][_0x90e4('0x24')])){if(!_[_0x90e4('0x15')](queues[_0xa21469[_0x90e4('0x5')]])&&!queues[_0xa21469[_0x90e4('0x5')]][_0x90e4('0x25')]){queues[_0xa21469['uniqueid']][_0x90e4('0x25')]=![];queues[_0xa21469[_0x90e4('0x5')]][_0x90e4('0x26')]=null;queues[_0xa21469[_0x90e4('0x5')]]['queuecallerexit']=!![];queues[_0xa21469[_0x90e4('0x5')]][_0x90e4('0x22')]=utils[_0x90e4('0x13')]();queues[_0xa21469['uniqueid']][_0x90e4('0x1a')]=_0x90e4('0x27');}}};exports[_0x90e4('0x25')]=function(_0x4eb3a6){if(!_[_0x90e4('0x15')](queues[_0x4eb3a6[_0x90e4('0x5')]])){queues[_0x4eb3a6[_0x90e4('0x5')]][_0x90e4('0x17')]=![];queues[_0x4eb3a6['uniqueid']]['queuecallerexitAt']=null;queues[_0x4eb3a6[_0x90e4('0x5')]]['queuecallerabandon']=!![];queues[_0x4eb3a6[_0x90e4('0x5')]][_0x90e4('0x26')]=utils[_0x90e4('0x13')]();queues[_0x4eb3a6[_0x90e4('0x5')]][_0x90e4('0x1a')]=_0x90e4('0x28');}};exports[_0x90e4('0x29')]=function(_0x14bf0a){if(!_[_0x90e4('0x15')](queues[_0x14bf0a[_0x90e4('0x5')]])){queues[_0x14bf0a['uniqueid']][_0x90e4('0x29')]=!![];queues[_0x14bf0a['uniqueid']][_0x90e4('0x16')]=utils[_0x90e4('0x13')]();queues[_0x14bf0a[_0x90e4('0x5')]][_0x90e4('0x2a')]=utils[_0x90e4('0x2b')](queues[_0x14bf0a[_0x90e4('0x5')]]['queuecallerleaveAt'],queues[_0x14bf0a['uniqueid']]['queuecallerjoinAt']);queues[_0x14bf0a[_0x90e4('0x5')]]['position']=_0x14bf0a[_0x90e4('0x12')];queues[_0x14bf0a[_0x90e4('0x5')]][_0x90e4('0x2c')]=_0x14bf0a[_0x90e4('0x2c')];queues[_0x14bf0a[_0x90e4('0x5')]][_0x90e4('0x2d')]=_0x14bf0a[_0x90e4('0x2d')];queues[_0x14bf0a['uniqueid']][_0x90e4('0x2e')]=_0x14bf0a[_0x90e4('0x2e')];}};exports[_0x90e4('0x2f')]=function(_0x2622a3){if(!_[_0x90e4('0x15')](queues[_0x2622a3['uniqueid']])){queues[_0x2622a3[_0x90e4('0x5')]]['queuecallerabandon']=![];queues[_0x2622a3[_0x90e4('0x5')]][_0x90e4('0x25')]=![];queues[_0x2622a3['uniqueid']]['queuecallerabandonAt']=null;queues[_0x2622a3[_0x90e4('0x5')]][_0x90e4('0x17')]=![];queues[_0x2622a3[_0x90e4('0x5')]][_0x90e4('0x1a')]=null;queues[_0x2622a3[_0x90e4('0x5')]]['queuecallerexitAt']=null;queues[_0x2622a3[_0x90e4('0x5')]][_0x90e4('0x30')]=!![];queues[_0x2622a3['uniqueid']][_0x90e4('0x9')]=_0x2622a3[_0x90e4('0x31')];queues[_0x2622a3[_0x90e4('0x5')]]['lastAssignedTo']=_0x2622a3[_0x90e4('0x32')];}};exports[_0x90e4('0x33')]=function(_0x5211f7){if(!_[_0x90e4('0x15')](queues[_0x5211f7['uniqueid']])){if(queues[_0x5211f7[_0x90e4('0x5')]][_0x90e4('0x16')]){queues[_0x5211f7[_0x90e4('0x5')]][_0x90e4('0x25')]=![];queues[_0x5211f7['uniqueid']][_0x90e4('0x25')]=![];queues[_0x5211f7[_0x90e4('0x5')]]['queuecallerabandonAt']=null;queues[_0x5211f7['uniqueid']][_0x90e4('0x17')]=![];queues[_0x5211f7[_0x90e4('0x5')]][_0x90e4('0x22')]=null;queues[_0x5211f7['uniqueid']][_0x90e4('0x30')]=!![];queues[_0x5211f7['uniqueid']][_0x90e4('0x34')]=_0x5211f7[_0x90e4('0x32')];queues[_0x5211f7['uniqueid']][_0x90e4('0x18')]=!![];queues[_0x5211f7[_0x90e4('0x5')]][_0x90e4('0x19')]=utils['now']();if(_0x5211f7['reason']==_0x90e4('0x35')){if(!queues[_0x5211f7['uniqueid']][_0x90e4('0x35')]){queues[_0x5211f7[_0x90e4('0x5')]][_0x90e4('0x1a')]=_0x90e4('0x36');}}else{queues[_0x5211f7[_0x90e4('0x5')]][_0x90e4('0x1a')]=_0x90e4('0x37')+_0x5211f7[_0x90e4('0x38')]['toUpperCase']();}writeDB(queues[_0x5211f7[_0x90e4('0x5')]]);}}};exports[_0x90e4('0x39')]=function(_0x46adcd){if(!_[_0x90e4('0x15')](queues[_0x46adcd[_0x90e4('0x3a')]])){queues[_0x46adcd[_0x90e4('0x3a')]]['transfer']=!![];queues[_0x46adcd[_0x90e4('0x3a')]][_0x90e4('0x3b')]=_0x90e4('0x3c');queues[_0x46adcd[_0x90e4('0x3a')]]['transferexten']=_0x46adcd[_0x90e4('0x3d')];queues[_0x46adcd[_0x90e4('0x3a')]][_0x90e4('0x3e')]=_0x46adcd[_0x90e4('0x3a')];queues[_0x46adcd['transfereeuniqueid']][_0x90e4('0x1a')]='BLINDTRANSFER';}};exports[_0x90e4('0x3f')]=function(_0x552580){try{if(_0x552580[_0x90e4('0x40')]==_0x552580[_0x90e4('0x41')]){if(!_[_0x90e4('0x15')](queues[_0x552580['secondtransfererlinkedid']])){queues[_0x552580['secondtransfererlinkedid']][_0x90e4('0x35')]=!![];queues[_0x552580[_0x90e4('0x42')]]['transfertype']=_0x90e4('0x43');queues[_0x552580[_0x90e4('0x42')]][_0x90e4('0x44')]=_0x552580[_0x90e4('0x45')];queues[_0x552580[_0x90e4('0x42')]][_0x90e4('0x3e')]=_0x552580[_0x90e4('0x40')];queues[_0x552580[_0x90e4('0x42')]][_0x90e4('0x1a')]=_0x90e4('0x46');}if(!_['isNil'](queues[_0x552580[_0x90e4('0x41')]])){if(_0x552580[_0x90e4('0x47')]&&queues[_0x552580['transfereelinkedid']]){queues[_0x552580[_0x90e4('0x47')]][_0x90e4('0x1c')]=0x1;queues[_0x552580[_0x90e4('0x3a')]]=_['clone'](queues[_0x552580['transfereelinkedid']]);queues[_0x552580[_0x90e4('0x3a')]][_0x90e4('0xf')]=_0x552580['transfertargetuniqueid'];queues[_0x552580[_0x90e4('0x3a')]]['queuecallerenterreason']=0x2;queues[_0x552580[_0x90e4('0x3a')]][_0x90e4('0x8')]=queues[_0x552580[_0x90e4('0x42')]][_0x90e4('0x8')];queues[_0x552580['transfereeuniqueid']][_0x90e4('0x48')]=queues[_0x552580['secondtransfererlinkedid']][_0x90e4('0x48')];queues[_0x552580[_0x90e4('0x3a')]][_0x90e4('0x49')]=utils[_0x90e4('0x13')]();queues[_0x552580['transfereeuniqueid']][_0x90e4('0x16')]=utils[_0x90e4('0x13')]();queues[_0x552580[_0x90e4('0x3a')]][_0x90e4('0x2a')]=0x0;queues[_0x552580[_0x90e4('0x3a')]]['mohtime']=0x0;}else{queues[_0x552580[_0x90e4('0x41')]][_0x90e4('0xf')]=_0x552580[_0x90e4('0x42')];}}}else if(_0x552580[_0x90e4('0x4a')]==_0x552580[_0x90e4('0x42')]){if(!_['isNil'](queues[_0x552580[_0x90e4('0x41')]])){queues[_0x552580[_0x90e4('0x41')]][_0x90e4('0x35')]=!![];queues[_0x552580['origtransfererlinkedid']]['transfertype']=_0x90e4('0x43');queues[_0x552580[_0x90e4('0x41')]]['transferexten']=_0x552580[_0x90e4('0x4b')];queues[_0x552580['origtransfererlinkedid']]['transferuniqueid']=_0x552580['secondtransfereruniqueid'];queues[_0x552580['origtransfererlinkedid']][_0x90e4('0x1a')]='ATTENDEDTRANSFER';}if(!_[_0x90e4('0x15')](queues[_0x552580[_0x90e4('0x42')]])){if(_0x552580[_0x90e4('0x4c')]&&queues[_0x552580[_0x90e4('0x4c')]]){queues[_0x552580['transfertargetlinkedid']][_0x90e4('0x1c')]=0x1;queues[_0x552580['transfertargetuniqueid']]=_[_0x90e4('0x4d')](queues[_0x552580['transfertargetlinkedid']]);queues[_0x552580[_0x90e4('0x4e')]][_0x90e4('0xf')]=_0x552580['transfertargetuniqueid'];queues[_0x552580[_0x90e4('0x4e')]][_0x90e4('0x1c')]=0x2;queues[_0x552580['transfertargetuniqueid']][_0x90e4('0x8')]=queues[_0x552580[_0x90e4('0x41')]][_0x90e4('0x8')];queues[_0x552580[_0x90e4('0x4e')]]['calleridname']=queues[_0x552580[_0x90e4('0x41')]][_0x90e4('0x48')];queues[_0x552580[_0x90e4('0x4e')]][_0x90e4('0x49')]=utils['now']();queues[_0x552580[_0x90e4('0x4e')]]['queuecallerleaveAt']=utils[_0x90e4('0x13')]();queues[_0x552580[_0x90e4('0x4e')]][_0x90e4('0x2a')]=0x0;queues[_0x552580[_0x90e4('0x4e')]][_0x90e4('0x4f')]=0x0;}else{queues[_0x552580[_0x90e4('0x42')]][_0x90e4('0xf')]=_0x552580['origtransfererlinkedid'];}}}}catch(_0x1acddf){utils[_0x90e4('0x50')](_0x1acddf[_0x90e4('0x51')]);}};exports[_0x90e4('0x52')]=function(_0x4be93f){if(!_['isNil'](queues[_0x4be93f[_0x90e4('0x5')]])){queues[_0x4be93f[_0x90e4('0x5')]][_0x90e4('0x53')]=utils[_0x90e4('0x13')]();}};exports['musiconholdstop']=function(_0x54a554){if(!_[_0x90e4('0x15')](queues[_0x54a554['uniqueid']])){if(!_['isNil'](queues[_0x54a554[_0x90e4('0x5')]][_0x90e4('0x53')])){queues[_0x54a554[_0x90e4('0x5')]][_0x90e4('0x4f')]+=utils[_0x90e4('0x2b')](utils[_0x90e4('0x13')](),queues[_0x54a554[_0x90e4('0x5')]][_0x90e4('0x53')]);delete queues[_0x54a554['uniqueid']][_0x90e4('0x53')];}}};