server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xef66=['CONTINUE','queuecallerexitAt','queuecallerabandonAt','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','queuecallerexit','now','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','diffTime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','agentcomplete','[%s][queues][agentcomplete]','assigned','reason','transfer','TRANSFER','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','ATTENDED','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','clone','transfertargetuniqueid','calleridname','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstop]','lodash','util','./utils','info','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','type','request','CreateVoiceQueueReport','debug','format','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','transfereduniqueid','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','[%s][queues][varset]','variable','value','toUpperCase'];(function(_0x24dbfc,_0x1d3e78){var _0x461b66=function(_0x342fbc){while(--_0x342fbc){_0x24dbfc['push'](_0x24dbfc['shift']());}};_0x461b66(++_0x1d3e78);}(_0xef66,0x1db));var _0x6ef6=function(_0x11a9cb,_0x4cfb37){_0x11a9cb=_0x11a9cb-0x0;var _0x30c019=_0xef66[_0x11a9cb];return _0x30c019;};'use strict';var _=require(_0x6ef6('0x0'));var util=require(_0x6ef6('0x1'));var utils=require(_0x6ef6('0x2'));var queues={};function writeDB(_0x4fceec){utils[_0x6ef6('0x3')](util['format']('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x4fceec[_0x6ef6('0x4')],_0x4fceec[_0x6ef6('0x5')],_0x4fceec[_0x6ef6('0x6')],_0x4fceec[_0x6ef6('0x7')],_0x4fceec[_0x6ef6('0x8')],_0x4fceec[_0x6ef6('0x9')],_0x4fceec[_0x6ef6('0xa')]));if(_0x4fceec[_0x6ef6('0x6')]){utils[_0x6ef6('0xb')](_0x4fceec['queue'])['then'](function(_0xc0d555){if(_0xc0d555){_0x4fceec[_0x6ef6('0xc')]=_0xc0d555[_0x6ef6('0xc')];}utils[_0x6ef6('0xd')](_0x6ef6('0xe'),_0x4fceec);});}else{utils['request'](_0x6ef6('0xe'),_0x4fceec);}if(_0x4fceec['transfereduniqueid']){delete queues[_0x4fceec['transfereduniqueid']];}else{delete queues[_0x4fceec[_0x6ef6('0x4')]];}}exports['queuecallerjoin']=function(_0x107bb4){try{utils[_0x6ef6('0xf')](util[_0x6ef6('0x10')](_0x6ef6('0x11'),_0x107bb4['uniqueid']),_0x107bb4);utils[_0x6ef6('0x3')](util[_0x6ef6('0x10')](_0x6ef6('0x12'),_0x107bb4[_0x6ef6('0x4')],_0x107bb4['queue'],_0x107bb4[_0x6ef6('0x13')]));queues[_0x107bb4['uniqueid']]=_[_0x6ef6('0x14')](_0x107bb4,{'originalposition':_0x107bb4[_0x6ef6('0x13')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0x248ab3){utils[_0x6ef6('0x15')](util[_0x6ef6('0x10')](_0x6ef6('0x11'),_0x107bb4[_0x6ef6('0x4')]),_0x248ab3);}};exports[_0x6ef6('0x16')]=function(_0x4ea222){try{if(!_[_0x6ef6('0x17')](queues[_0x4ea222[_0x6ef6('0x4')]])){utils[_0x6ef6('0xf')](util['format'](_0x6ef6('0x18'),_0x4ea222[_0x6ef6('0x4')]),_0x4ea222);if(queues[_0x4ea222[_0x6ef6('0x4')]][_0x6ef6('0x19')]){if(!queues[_0x4ea222[_0x6ef6('0x4')]][_0x6ef6('0x1a')]&&!queues[_0x4ea222[_0x6ef6('0x4')]]['queuecallerexit']){queues[_0x4ea222[_0x6ef6('0x4')]][_0x6ef6('0x1b')]=!![];queues[_0x4ea222[_0x6ef6('0x4')]][_0x6ef6('0x1c')]=utils['now']();queues[_0x4ea222[_0x6ef6('0x4')]][_0x6ef6('0xa')]=_0x6ef6('0x1d');}utils['info'](util[_0x6ef6('0x10')](_0x6ef6('0x1e'),_0x4ea222['uniqueid'],queues[_0x4ea222[_0x6e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