server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x8ff0=['value','CONTINUE','queuecallerabandonAt','queuecallerexitAt','toUpperCase','queueposition','ABANDONED','queuecallerleave','count','connectedlinenum','assigned','destaccountcode','lastAssignedTo','membername','agentcomplete','queuecallercomplete','reason','transfer','TRANSFER','COMPLETEDBY','blindtransfer','transfereeuniqueid','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfererlinkedid','secondtransfererlinkedid','transfertype','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','calleridname','queuecallerjoinAt','holdtime','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','mohtime','error','stack','musiconholdstartAt','musiconholdstop','lodash','util','./utils','info','uniqueid','channel','queue','calleridnum','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','assign','position','now','hangup','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercompleteAt','queuecallerexitreason','queuecallerenterreason','varset','isNil','variable'];(function(_0x5a98f0,_0x34c3a0){var _0x2990f3=function(_0x5dba7b){while(--_0x5dba7b){_0x5a98f0['push'](_0x5a98f0['shift']());}};_0x2990f3(++_0x34c3a0);}(_0x8ff0,0x1e4));var _0x08ff=function(_0x1cdcff,_0x4ddcdf){_0x1cdcff=_0x1cdcff-0x0;var _0x461573=_0x8ff0[_0x1cdcff];return _0x461573;};'use strict';var _=require(_0x08ff('0x0'));var util=require(_0x08ff('0x1'));var utils=require(_0x08ff('0x2'));var queues={};function writeDB(_0xb6f017){utils[_0x08ff('0x3')](util['format']('QUEUE|%s|%s|%s|%s|%s|%s|%s',_0xb6f017[_0x08ff('0x4')],_0xb6f017[_0x08ff('0x5')],_0xb6f017[_0x08ff('0x6')],_0xb6f017['lastAssignedTo'],_0xb6f017[_0x08ff('0x7')],_0xb6f017['accountcode'],_0xb6f017['queuecallerexitreason']));if(_0xb6f017['queue']){utils[_0x08ff('0x8')](_0xb6f017[_0x08ff('0x6')])['then'](function(_0x1ecf21){if(_0x1ecf21){_0xb6f017['type']=_0x1ecf21[_0x08ff('0x9')];}utils[_0x08ff('0xa')]('CreateVoiceQueueReport',_0xb6f017);});}else{utils[_0x08ff('0xa')](_0x08ff('0xb'),_0xb6f017);}if(_0xb6f017[_0x08ff('0xc')]){delete queues[_0xb6f017[_0x08ff('0xc')]];}else{delete queues[_0xb6f017[_0x08ff('0x4')]];}}exports[_0x08ff('0xd')]=function(_0xe3747d){queues[_0xe3747d[_0x08ff('0x4')]]=_[_0x08ff('0xe')](_0xe3747d,{'originalposition':_0xe3747d[_0x08ff('0xf')],'queuecallerjoinAt':utils[_0x08ff('0x10')](),'mohtime':0x0});};exports[_0x08ff('0x11')]=function(_0x15eee8){if(!_['isNil'](queues[_0x15eee8[_0x08ff('0x4')]])){if(queues[_0x15eee8[_0x08ff('0x4')]][_0x08ff('0x12')]){if(!queues[_0x15eee8[_0x08ff('0x4')]][_0x08ff('0x13')]&&!queues[_0x15eee8[_0x08ff('0x4')]][_0x08ff('0x14')]){queues[_0x15eee8[_0x08ff('0x4')]]['queuecallercomplete']=!![];queues[_0x15eee8['uniqueid']][_0x08ff('0x15')]=utils[_0x08ff('0x10')]();queues[_0x15eee8['uniqueid']][_0x08ff('0x16')]='COMPLETEDBYAGENT';}writeDB(queues[_0x15eee8[_0x08ff('0x4')]]);}else{if(queues[_0x15eee8[_0x08ff('0x4')]][_0x08ff('0xc')]){queues[queues[_0x15eee8[_0x08ff('0x4')]][_0x08ff('0xc')]]=queues[_0x15eee8[_0x08ff('0x4')]];queues[queues[_0x15eee8[_0x08ff('0x4')]][_0x08ff('0xc')]][_0x08ff('0x17')]=0x2;delete queues[_0x15eee8[_0x08ff('0x4')]];}}}};exports[_0x08ff('0x18')]=function(_0x1abe32){if(!_[_0x08ff('0x19')](_0x1abe32[_0x08ff('0x1a')]['queuestatus'])&&_0x1abe32[_0x08ff('0x1b')]['toUpperCase']()!==_0x08ff('0x1c')){if(!_[_0x08ff('0x19')](queues[_0x1abe32[_0x08ff('0x4')]])){queues[_0x1abe32[_0x08ff('0x4')]]['queuecallerabandon']=![];queues[_0x1abe32[_0x08ff('0x4')]][_0x08ff('0x1d')]=null;queues[_0x1abe32['uniqueid']]['queuecallerexit']=!![];queues[_0x1abe32[_0x08ff('0x4')]][_0x08ff('0x1e')]=utils[_0x08ff('0x10')]();queues[_0x1abe32[_0x08ff('0x4')]]['queuecallerexitreason']=_0x1abe32[_0x08ff('0x1b')][_0x08ff('0x1f')]();writeDB(queues[_0x1abe32['uniqueid']]);}}else if(!_[_0x08ff('0x19')](_0x1abe32[_0x08ff('0x1a')][_0x08ff('0x20')])){if(!_['isNil'](queues[_0x1abe32[_0x08ff('0x4')]])&&!queues[_0x1abe32[_0x08ff('0x4')]][_0x08ff('0x13')]){queues[_0x1abe32['uniqueid']][_0x08ff('0x13')]=![];queues[_0x1abe32['uniqueid']][_0x08ff('0x1d')]=null;queues[_0x1abe32[_0x08ff('0x4')]][_0x08ff('0x14')]=!![];queues[_0x1abe32[_0x08ff('0x4')]][_0x08ff('0x1e')]=utils[_0x08ff('0x10')]();queues[_0x1abe32[_0x08ff('0x4')]]['queuecallerexitreason']='EXITWITHKEY';}}};exports[_0x08ff('0x13')]=function(_0x26b10a){if(!_[_0x08ff('0x19')](queues[_0x26b10a[_0x08ff('0x4')]])){queues[_0x26b10a['uniqueid']][_0x08ff('0x14')]=![];queues[_0x26b10a[_0x08ff('0x4')]][_0x08ff('0x1e')]=null;queues[_0x26b10a[_0x08ff('0x4')]][_0x08ff('0x13')]=!![];queues[_0x26b10a[_0x08ff('0x4')]][_0x08ff('0x1d')]=utils['now']();queues[_0x26b10a[_0x08ff('0x4')]][_0x08ff('0x16')]=_0x08ff('0x21');}};exports[_0x08ff('0x22')]=function(_0xdd3ffc){if(!_[_0x08ff('0x19')](queues[_0xdd3ffc[_0x08ff('0x4')]])){queues[_0xdd3ffc[_0x08ff('0x4')]][_0x08ff('0x22')]=!![];queues[_0xdd3ffc[_0x08ff('0x4')]][_0x08ff('0x12')]=utils['now']();queues[_0xdd3ffc[_0x08ff('0x4')]]['holdtime']=utils['diffTime'](queues[_0xdd3ffc[_0x08ff('0x4')]][_0x08ff('0x12')],queues[_0xdd3ffc[_0x08ff('0x4')]]['queuecallerjoinAt']);queues[_0xdd3ffc[_0x08ff('0x4')]][_0x08ff('0xf')]=_0xdd3ffc[_0x08ff('0xf')];queues[_0xdd3ffc[_0x08ff('0x4')]]['count']=_0xdd3ffc[_0x08ff('0x23')];queues[_0xdd3ffc['uniqueid']][_0x08ff('0x24')]=_0xdd3ffc[_0x08ff('0x24')];queues[_0xdd3ffc['uniqueid']]['connectedlinename']=_0xdd3ffc['connectedlinename'];}};exports['agentconnect']=function(_0x424c40){if(!_['isNil'](queues[_0x424c40[_0x08ff('0x4')]])){queues[_0x424c40[_0x08ff('0x4')]]['queuecallerabandon']=![];queues[_0x424c40[_0x08ff('0x4')]][_0x08ff('0x13')]=![];queues[_0x424c40[_0x08ff('0x4')]][_0x08ff('0x1d')]=null;queues[_0x424c40[_0x08ff('0x4')]]['queuecallerexit']=![];queues[_0x424c40[_0x08ff('0x4')]][_0x08ff('0x16')]=null;queues[_0x424c40['uniqueid']][_0x08ff('0x1e')]=null;queues[_0x424c40[_0x08ff('0x4')]][_0x08ff('0x25')]=!![];queues[_0x424c40[_0x08ff('0x4')]]['accountcode']=_0x424c40[_0x08ff('0x26')];queues[_0x424c40[_0x08ff('0x4')]][_0x08ff('0x27')]=_0x424c40[_0x08ff('0x28')];}};exports[_0x08ff('0x29')]=function(_0x132019){if(!_[_0x08ff('0x19')](queues[_0x132019[_0x08ff('0x4')]])){if(queues[_0x132019['uniqueid']][_0x08ff('0x12')]){queues[_0x132019['uniqueid']][_0x08ff('0x13')]=![];queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x13')]=![];queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x1d')]=null;queues[_0x132019[_0x08ff('0x4')]]['queuecallerexit']=![];queues[_0x132019['uniqueid']][_0x08ff('0x1e')]=null;queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x25')]=!![];queues[_0x132019['uniqueid']]['lastAssignedTo']=_0x132019['membername'];queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x2a')]=!![];queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x15')]=utils[_0x08ff('0x10')]();if(_0x132019[_0x08ff('0x2b')]==_0x08ff('0x2c')){if(!queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x2c')]){queues[_0x132019[_0x08ff('0x4')]][_0x08ff('0x16')]=_0x08ff('0x2d');}}else{queues[_0x132019['uniqueid']][_0x08ff('0x16')]=_0x08ff('0x2e')+_0x132019[_0x08ff('0x2b')]['toUpperCase']();}writeDB(queues[_0x132019[_0x08ff('0x4')]]);}}};exports[_0x08ff('0x2f')]=function(_0x439d5b){if(!_['isNil'](queues[_0x439d5b['transfereeuniqueid']])){queues[_0x439d5b['transfereeuniqueid']][_0x08ff('0x2c')]=!![];queues[_0x439d5b[_0x08ff('0x30')]]['transfertype']='BLIND';queues[_0x439d5b['transfereeuniqueid']][_0x08ff('0x31')]=_0x439d5b[_0x08ff('0x32')];queues[_0x439d5b['transfereeuniqueid']][_0x08ff('0x33')]=_0x439d5b['transfereeuniqueid'];queues[_0x439d5b[_0x08ff('0x30')]][_0x08ff('0x16')]=_0x08ff('0x34');}};exports[_0x08ff('0x35')]=function(_0x125b28){try{if(_0x125b28['origtransfereruniqueid']==_0x125b28[_0x08ff('0x36')]){if(!_[_0x08ff('0x19')](queues[_0x125b28[_0x08ff('0x37')]])){queues[_0x125b28['secondtransfererlinkedid']]['transfer']=!![];queues[_0x125b28['secondtransfererlinkedid']][_0x08ff('0x38')]=_0x08ff('0x39');queues[_0x125b28[_0x08ff('0x37')]]['transferexten']=_0x125b28['origtransfererexten'];queues[_0x125b28[_0x08ff('0x37')]]['transferuniqueid']=_0x125b28['origtransfereruniqueid'];queues[_0x125b28[_0x08ff('0x37')]][_0x08ff('0x16')]=_0x08ff('0x3a');}if(!_[_0x08ff('0x19')](queues[_0x125b28['origtransfererlinkedid']])){if(_0x125b28['transfereelinkedid']&&queues[_0x125b28[_0x08ff('0x3b')]]){queues[_0x125b28['transfereelinkedid']]['queuecallerenterreason']=0x1;queues[_0x125b28[_0x08ff('0x30')]]=_[_0x08ff('0x3c')](queues[_0x125b28[_0x08ff('0x3b')]]);queues[_0x125b28[_0x08ff('0x30')]][_0x08ff('0xc')]=_0x125b28['transfertargetuniqueid'];queues[_0x125b28['transfereeuniqueid']][_0x08ff('0x17')]=0x2;queues[_0x125b28[_0x08ff('0x30')]][_0x08ff('0x7')]=queues[_0x125b28[_0x08ff('0x37')]][_0x08ff('0x7')];queues[_0x125b28[_0x08ff('0x30')]][_0x08ff('0x3d')]=queues[_0x125b28['secondtransfererlinkedid']][_0x08ff('0x3d')];queues[_0x125b28[_0x08ff('0x30')]][_0x08ff('0x3e')]=utils[_0x08ff('0x10')]();queues[_0x125b28['transfereeuniqueid']][_0x08ff('0x12')]=utils['now']();queues[_0x125b28[_0x08ff('0x30')]][_0x08ff('0x3f')]=0x0;queues[_0x125b28[_0x08ff('0x30')]]['mohtime']=0x0;}else{queues[_0x125b28[_0x08ff('0x36')]][_0x08ff('0xc')]=_0x125b28['secondtransfererlinkedid'];}}}else if(_0x125b28[_0x08ff('0x40')]==_0x125b28[_0x08ff('0x37')]){if(!_[_0x08ff('0x19')](queues[_0x125b28['origtransfererlinkedid']])){queues[_0x125b28[_0x08ff('0x36')]][_0x08ff('0x2c')]=!![];queues[_0x125b28[_0x08ff('0x36')]][_0x08ff('0x38')]=_0x08ff('0x39');queues[_0x125b28[_0x08ff('0x36')]]['transferexten']=_0x125b28[_0x08ff('0x41')];queues[_0x125b28[_0x08ff('0x36')]]['transferuniqueid']=_0x125b28[_0x08ff('0x40')];queues[_0x125b28[_0x08ff('0x36')]][_0x08ff('0x16')]=_0x08ff('0x3a');}if(!_['isNil'](queues[_0x125b28[_0x08ff('0x37')]])){if(_0x125b28[_0x08ff('0x42')]&&queues[_0x125b28[_0x08ff('0x42')]]){queues[_0x125b28['transfertargetlinkedid']][_0x08ff('0x17')]=0x1;queues[_0x125b28[_0x08ff('0x43')]]=_[_0x08ff('0x3c')](queues[_0x125b28['transfertargetlinkedid']]);queues[_0x125b28[_0x08ff('0x43')]][_0x08ff('0xc')]=_0x125b28['transfertargetuniqueid'];queues[_0x125b28[_0x08ff('0x43')]][_0x08ff('0x17')]=0x2;queues[_0x125b28[_0x08ff('0x43')]][_0x08ff('0x7')]=queues[_0x125b28[_0x08ff('0x36')]][_0x08ff('0x7')];queues[_0x125b28[_0x08ff('0x43')]]['calleridname']=queues[_0x125b28[_0x08ff('0x36')]][_0x08ff('0x3d')];queues[_0x125b28[_0x08ff('0x43')]][_0x08ff('0x3e')]=utils[_0x08ff('0x10')]();queues[_0x125b28[_0x08ff('0x43')]][_0x08ff('0x12')]=utils['now']();queues[_0x125b28['transfertargetuniqueid']][_0x08ff('0x3f')]=0x0;queues[_0x125b28[_0x08ff('0x43')]][_0x08ff('0x44')]=0x0;}else{queues[_0x125b28[_0x08ff('0x37')]][_0x08ff('0xc')]=_0x125b28[_0x08ff('0x36')];}}}}catch(_0x137046){utils[_0x08ff('0x45')](_0x137046[_0x08ff('0x46')]);}};exports['musiconholdstart']=function(_0x136917){if(!_[_0x08ff('0x19')](queues[_0x136917[_0x08ff('0x4')]])){queues[_0x136917[_0x08ff('0x4')]][_0x08ff('0x47')]=utils[_0x08ff('0x10')]();}};exports[_0x08ff('0x48')]=function(_0x4b2b3b){if(!_['isNil'](queues[_0x4b2b3b['uniqueid']])){if(!_[_0x08ff('0x19')](queues[_0x4b2b3b[_0x08ff('0x4')]][_0x08ff('0x47')])){queues[_0x4b2b3b['uniqueid']][_0x08ff('0x44')]+=utils['diffTime'](utils['now'](),queues[_0x4b2b3b[_0x08ff('0x4')]]['musiconholdstartAt']);delete queues[_0x4b2b3b[_0x08ff('0x4')]]['musiconholdstartAt'];}}};