server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0583=['lodash','util','./utils','info','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','assign','position','now','isNil','queuecallerabandon','queuecallerexit','queuecallercompleteAt','queuecallerenterreason','varset','variable','value','toUpperCase','CONTINUE','queuecallerexitAt','queueposition','queuecallerabandonAt','EXITWITHKEY','ABANDONED','queuecallerleave','queuecallerleaveAt','queuecallerjoinAt','connectedlinenum','connectedlinename','agentconnect','destaccountcode','membername','assigned','queuecallercomplete','transfer','TRANSFER','COMPLETEDBY','reason','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','clone','calleridname','holdtime','mohtime','secondtransfererexten','secondtransfereruniqueid','transfertargetlinkedid','transfertargetuniqueid','musiconholdstart','musiconholdstartAt','musiconholdstop','diffTime'];(function(_0x4ec7f2,_0x3d92d2){var _0x118004=function(_0x1ac4fb){while(--_0x1ac4fb){_0x4ec7f2['push'](_0x4ec7f2['shift']());}};_0x118004(++_0x3d92d2);}(_0x0583,0x1ce));var _0x3058=function(_0x330a12,_0x171511){_0x330a12=_0x330a12-0x0;var _0xade798=_0x0583[_0x330a12];return _0xade798;};'use strict';var _=require(_0x3058('0x0'));var util=require(_0x3058('0x1'));var utils=require(_0x3058('0x2'));var queues={};function writeDB(_0x272c92){utils[_0x3058('0x3')](util['format'](_0x3058('0x4'),_0x272c92[_0x3058('0x5')],_0x272c92[_0x3058('0x6')],_0x272c92['queue'],_0x272c92[_0x3058('0x7')],_0x272c92[_0x3058('0x8')],_0x272c92[_0x3058('0x9')],_0x272c92[_0x3058('0xa')]));if(_0x272c92[_0x3058('0xb')]){utils[_0x3058('0xc')](_0x272c92[_0x3058('0xb')])[_0x3058('0xd')](function(_0x288066){if(_0x288066){_0x272c92[_0x3058('0xe')]=_0x288066['type'];}utils[_0x3058('0xf')]('CreateVoiceQueueReport',_0x272c92);});}else{utils['request'](_0x3058('0x10'),_0x272c92);}if(_0x272c92[_0x3058('0x11')]){delete queues[_0x272c92[_0x3058('0x11')]];}else{delete queues[_0x272c92[_0x3058('0x5')]];}}exports[_0x3058('0x12')]=function(_0x115b63){queues[_0x115b63[_0x3058('0x5')]]=_[_0x3058('0x13')](_0x115b63,{'originalposition':_0x115b63[_0x3058('0x14')],'queuecallerjoinAt':utils[_0x3058('0x15')](),'mohtime':0x0});};exports['hangup']=function(_0x5714fd){if(!_[_0x3058('0x16')](queues[_0x5714fd['uniqueid']])){if(queues[_0x5714fd[_0x3058('0x5')]]['queuecallerleaveAt']){if(!queues[_0x5714fd[_0x3058('0x5')]][_0x3058('0x17')]&&!queues[_0x5714fd[_0x3058('0x5')]][_0x3058('0x18')]){queues[_0x5714fd[_0x3058('0x5')]]['queuecallercomplete']=!![];queues[_0x5714fd[_0x3058('0x5')]][_0x3058('0x19')]=utils['now']();queues[_0x5714fd['uniqueid']][_0x3058('0xa')]='COMPLETEDBYAGENT';}writeDB(queues[_0x5714fd['uniqueid']]);}else{if(queues[_0x5714fd[_0x3058('0x5')]][_0x3058('0x11')]){queues[queues[_0x5714fd['uniqueid']][_0x3058('0x11')]]=queues[_0x5714fd[_0x3058('0x5')]];queues[queues[_0x5714fd[_0x3058('0x5')]][_0x3058('0x11')]][_0x3058('0x1a')]=0x2;delete queues[_0x5714fd[_0x3058('0x5')]];}}}};exports[_0x3058('0x1b')]=function(_0x4675b8){if(!_['isNil'](_0x4675b8[_0x3058('0x1c')]['queuestatus'])&&_0x4675b8[_0x3058('0x1d')][_0x3058('0x1e')]()!==_0x3058('0x1f')){if(!_['isNil'](queues[_0x4675b8['uniqueid']])){queues[_0x4675b8['uniqueid']][_0x3058('0x17')]=![];queues[_0x4675b8['uniqueid']]['queuecallerabandonAt']=null;queues[_0x4675b8[_0x3058('0x5')]]['queuecallerexit']=!![];queues[_0x4675b8[_0x3058('0x5')]][_0x3058('0x20')]=utils[_0x3058('0x15')]();queues[_0x4675b8[_0x3058('0x5')]][_0x3058('0xa')]=_0x4675b8[_0x3058('0x1d')][_0x3058('0x1e')]();writeDB(queues[_0x4675b8[_0x3058('0x5')]]);}}else if(!_['isNil'](_0x4675b8[_0x3058('0x1c')][_0x3058('0x21')])){if(!_['isNil'](queues[_0x4675b8[_0x3058('0x5')]])&&!queues[_0x4675b8[_0x3058('0x5')]][_0x3058('0x17')]){queues[_0x4675b8[_0x3058('0x5')]]['queuecallerabandon']=![];queues[_0x4675b8[_0x3058('0x5')]][_0x3058('0x22')]=null;queues[_0x4675b8[_0x3058('0x5')]]['queuecallerexit']=!![];queues[_0x4675b8[_0x3058('0x5')]][_0x3058('0x20')]=utils[_0x3058('0x15')]();queues[_0x4675b8[_0x3058('0x5')]][_0x3058('0xa')]=_0x3058('0x23');}}};exports['queuecallerabandon']=function(_0xe662ab){if(!_[_0x3058('0x16')](queues[_0xe662ab['uniqueid']])){queues[_0xe662ab[_0x3058('0x5')]][_0x3058('0x18')]=![];queues[_0xe662ab[_0x3058('0x5')]][_0x3058('0x20')]=null;queues[_0xe662ab['uniqueid']][_0x3058('0x17')]=!![];queues[_0xe662ab[_0x3058('0x5')]][_0x3058('0x22')]=utils[_0x3058('0x15')]();queues[_0xe662ab[_0x3058('0x5')]][_0x3058('0xa')]=_0x3058('0x24');}};exports[_0x3058('0x25')]=function(_0x96127e){if(!_[_0x3058('0x16')](queues[_0x96127e[_0x3058('0x5')]])){queues[_0x96127e[_0x3058('0x5')]]['queuecallerleave']=!![];queues[_0x96127e[_0x3058('0x5')]][_0x3058('0x26')]=utils[_0x3058('0x15')]();queues[_0x96127e['uniqueid']]['holdtime']=utils['diffTime'](queues[_0x96127e[_0x3058('0x5')]][_0x3058('0x26')],queues[_0x96127e[_0x3058('0x5')]][_0x3058('0x27')]);queues[_0x96127e[_0x3058('0x5')]][_0x3058('0x14')]=_0x96127e[_0x3058('0x14')];queues[_0x96127e['uniqueid']]['count']=_0x96127e['count'];queues[_0x96127e[_0x3058('0x5')]]['connectedlinenum']=_0x96127e[_0x3058('0x28')];queues[_0x96127e[_0x3058('0x5')]][_0x3058('0x29')]=_0x96127e[_0x3058('0x29')];}};exports[_0x3058('0x2a')]=function(_0x1be2c6){if(!_[_0x3058('0x16')](queues[_0x1be2c6['uniqueid']])){queues[_0x1be2c6['uniqueid']][_0x3058('0x17')]=![];queues[_0x1be2c6[_0x3058('0x5')]][_0x3058('0x17')]=![];queues[_0x1be2c6[_0x3058('0x5')]][_0x3058('0x22')]=null;queues[_0x1be2c6[_0x3058('0x5')]][_0x3058('0x18')]=![];queues[_0x1be2c6[_0x3058('0x5')]][_0x3058('0xa')]=null;queues[_0x1be2c6[_0x3058('0x5')]][_0x3058('0x20')]=null;queues[_0x1be2c6[_0x3058('0x5')]]['assigned']=!![];queues[_0x1be2c6[_0x3058('0x5')]]['accountcode']=_0x1be2c6[_0x3058('0x2b')];queues[_0x1be2c6[_0x3058('0x5')]][_0x3058('0x7')]=_0x1be2c6[_0x3058('0x2c')];}};exports['agentcomplete']=function(_0x62849f){if(!_[_0x3058('0x16')](queues[_0x62849f[_0x3058('0x5')]])){if(queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x26')]){queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x17')]=![];queues[_0x62849f[_0x3058('0x5')]]['queuecallerabandon']=![];queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x22')]=null;queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x18')]=![];queues[_0x62849f[_0x3058('0x5')]]['queuecallerexitAt']=null;queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x2d')]=!![];queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x7')]=_0x62849f[_0x3058('0x2c')];queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x2e')]=!![];queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x19')]=utils['now']();if(_0x62849f['reason']==_0x3058('0x2f')){if(!queues[_0x62849f[_0x3058('0x5')]][_0x3058('0x2f')]){queues[_0x62849f[_0x3058('0x5')]]['queuecallerexitreason']=_0x3058('0x30');}}else{queues[_0x62849f[_0x3058('0x5')]]['queuecallerexitreason']=_0x3058('0x31')+_0x62849f[_0x3058('0x32')]['toUpperCase']();}writeDB(queues[_0x62849f[_0x3058('0x5')]]);}}};exports[_0x3058('0x33')]=function(_0x531130){if(!_[_0x3058('0x16')](queues[_0x531130[_0x3058('0x34')]])){queues[_0x531130[_0x3058('0x34')]][_0x3058('0x2f')]=!![];queues[_0x531130[_0x3058('0x34')]][_0x3058('0x35')]=_0x3058('0x36');queues[_0x531130[_0x3058('0x34')]][_0x3058('0x37')]=_0x531130['extension'];queues[_0x531130[_0x3058('0x34')]][_0x3058('0x38')]=_0x531130[_0x3058('0x34')];queues[_0x531130['transfereeuniqueid']][_0x3058('0xa')]=_0x3058('0x39');}};exports[_0x3058('0x3a')]=function(_0x17046f){try{if(_0x17046f['origtransfereruniqueid']==_0x17046f[_0x3058('0x3b')]){if(!_[_0x3058('0x16')](queues[_0x17046f[_0x3058('0x3c')]])){queues[_0x17046f[_0x3058('0x3c')]][_0x3058('0x2f')]=!![];queues[_0x17046f['secondtransfererlinkedid']][_0x3058('0x35')]=_0x3058('0x3d');queues[_0x17046f[_0x3058('0x3c')]][_0x3058('0x37')]=_0x17046f[_0x3058('0x3e')];queues[_0x17046f[_0x3058('0x3c')]]['transferuniqueid']=_0x17046f['origtransfereruniqueid'];queues[_0x17046f[_0x3058('0x3c')]][_0x3058('0xa')]=_0x3058('0x3f');}if(!_[_0x3058('0x16')](queues[_0x17046f['origtransfererlinkedid']])){if(_0x17046f[_0x3058('0x40')]&&queues[_0x17046f[_0x3058('0x40')]]){queues[_0x17046f[_0x3058('0x40')]][_0x3058('0x1a')]=0x1;queues[_0x17046f[_0x3058('0x34')]]=_[_0x3058('0x41')](queues[_0x17046f[_0x3058('0x40')]]);queues[_0x17046f[_0x3058('0x34')]]['transfereduniqueid']=_0x17046f['transfertargetuniqueid'];queues[_0x17046f[_0x3058('0x34')]][_0x3058('0x1a')]=0x2;queues[_0x17046f['transfereeuniqueid']]['calleridnum']=queues[_0x17046f[_0x3058('0x3c')]][_0x3058('0x8')];queues[_0x17046f['transfereeuniqueid']][_0x3058('0x42')]=queues[_0x17046f['secondtransfererlinkedid']]['calleridname'];queues[_0x17046f[_0x3058('0x34')]]['queuecallerjoinAt']=utils['now']();queues[_0x17046f[_0x3058('0x34')]][_0x3058('0x26')]=utils['now']();queues[_0x17046f[_0x3058('0x34')]][_0x3058('0x43')]=0x0;queues[_0x17046f['transfereeuniqueid']][_0x3058('0x44')]=0x0;}else{queues[_0x17046f[_0x3058('0x3b')]][_0x3058('0x11')]=_0x17046f[_0x3058('0x3c')];}}}else if(_0x17046f['secondtransfereruniqueid']==_0x17046f[_0x3058('0x3c')]){if(!_[_0x3058('0x16')](queues[_0x17046f[_0x3058('0x3b')]])){queues[_0x17046f[_0x3058('0x3b')]][_0x3058('0x2f')]=!![];queues[_0x17046f['origtransfererlinkedid']][_0x3058('0x35')]=_0x3058('0x3d');queues[_0x17046f[_0x3058('0x3b')]][_0x3058('0x37')]=_0x17046f[_0x3058('0x45')];queues[_0x17046f[_0x3058('0x3b')]][_0x3058('0x38')]=_0x17046f[_0x3058('0x46')];queues[_0x17046f['origtransfererlinkedid']]['queuecallerexitreason']=_0x3058('0x3f');}if(!_['isNil'](queues[_0x17046f[_0x3058('0x3c')]])){if(_0x17046f['transfertargetlinkedid']&&queues[_0x17046f[_0x3058('0x47')]]){queues[_0x17046f[_0x3058('0x47')]][_0x3058('0x1a')]=0x1;queues[_0x17046f[_0x3058('0x48')]]=_['clone'](queues[_0x17046f[_0x3058('0x47')]]);queues[_0x17046f['transfertargetuniqueid']][_0x3058('0x11')]=_0x17046f[_0x3058('0x48')];queues[_0x17046f['transfertargetuniqueid']][_0x3058('0x1a')]=0x2;queues[_0x17046f[_0x3058('0x48')]][_0x3058('0x8')]=queues[_0x17046f[_0x3058('0x3b')]][_0x3058('0x8')];queues[_0x17046f['transfertargetuniqueid']]['calleridname']=queues[_0x17046f[_0x3058('0x3b')]][_0x3058('0x42')];queues[_0x17046f[_0x3058('0x48')]]['queuecallerjoinAt']=utils['now']();queues[_0x17046f[_0x3058('0x48')]][_0x3058('0x26')]=utils['now']();queues[_0x17046f[_0x3058('0x48')]][_0x3058('0x43')]=0x0;queues[_0x17046f['transfertargetuniqueid']][_0x3058('0x44')]=0x0;}else{queues[_0x17046f[_0x3058('0x3c')]][_0x3058('0x11')]=_0x17046f[_0x3058('0x3b')];}}}}catch(_0x636876){utils['error'](_0x636876['stack']);}};exports[_0x3058('0x49')]=function(_0x1ae5e1){if(!_[_0x3058('0x16')](queues[_0x1ae5e1[_0x3058('0x5')]])){queues[_0x1ae5e1[_0x3058('0x5')]][_0x3058('0x4a')]=utils[_0x3058('0x15')]();}};exports[_0x3058('0x4b')]=function(_0x20e39a){if(!_[_0x3058('0x16')](queues[_0x20e39a[_0x3058('0x5')]])){if(!_[_0x3058('0x16')](queues[_0x20e39a[_0x3058('0x5')]][_0x3058('0x4a')])){queues[_0x20e39a['uniqueid']][_0x3058('0x44')]+=utils[_0x3058('0x4c')](utils[_0x3058('0x15')](),queues[_0x20e39a[_0x3058('0x5')]]['musiconholdstartAt']);delete queues[_0x20e39a[_0x3058('0x5')]][_0x3058('0x4a')];}}};