Built motion from commit 37e1ed56.|2.6.29
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xd838=['calleridnum','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','queuecallerjoinAt','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][musiconholdstart]','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','queuecallerexitreason','getVoiceQueueByName','then','request','CreateVoiceQueueReport','transfereduniqueid','debug','[%s][queues][queuecallerjoin]','format','position','assign','now','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','COMPLETEDBYAGENT','name','varset','[%s][queues][varset]','variable','queuestatus','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','value','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','connectedlinenum','connectedlinename','holdtime','diffTime','count','[%s][queues][queuecallerleave]','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','accountcode','agentcomplete','[%s][queues][agentcomplete]','queuecallercompleteAt','reason','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfer','transfertype','BLIND','transferexten','extension','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','transferuniqueid','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','queuecallerenterreason'];(function(_0x263dfc,_0x8fd1f6){var _0x3ba358=function(_0x364089){while(--_0x364089){_0x263dfc['push'](_0x263dfc['shift']());}};_0x3ba358(++_0x8fd1f6);}(_0xd838,0x1a3));var _0x8d83=function(_0x285b49,_0x24dcc8){_0x285b49=_0x285b49-0x0;var _0x3bdb5f=_0xd838[_0x285b49];return _0x3bdb5f;};'use strict';var _=require(_0x8d83('0x0'));var util=require(_0x8d83('0x1'));var utils=require('./utils');var queues={};function writeDB(_0x402aa6){utils[_0x8d83('0x2')](util['format'](_0x8d83('0x3'),_0x402aa6[_0x8d83('0x4')],_0x402aa6[_0x8d83('0x5')],_0x402aa6[_0x8d83('0x6')],_0x402aa6[_0x8d83('0x7')],_0x402aa6['calleridnum'],_0x402aa6['accountcode'],_0x402aa6[_0x8d83('0x8')]));if(_0x402aa6['queue']){utils[_0x8d83('0x9')](_0x402aa6[_0x8d83('0x6')])[_0x8d83('0xa')](function(_0x505a76){if(_0x505a76){_0x402aa6['type']=_0x505a76['type'];}utils[_0x8d83('0xb')](_0x8d83('0xc'),_0x402aa6);});}else{utils[_0x8d83('0xb')](_0x8d83('0xc'),_0x402aa6);}if(_0x402aa6[_0x8d83('0xd')]){delete queues[_0x402aa6['transfereduniqueid']];}else{delete queues[_0x402aa6[_0x8d83('0x4')]];}}exports['queuecallerjoin']=function(_0x1d38fe){try{utils[_0x8d83('0xe')](util['format'](_0x8d83('0xf'),_0x1d38fe[_0x8d83('0x4')]),_0x1d38fe);utils['info'](util[_0x8d83('0x10')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x1d38fe[_0x8d83('0x4')],_0x1d38fe[_0x8d83('0x6')],_0x1d38fe[_0x8d83('0x11')]));queues[_0x1d38fe[_0x8d83('0x4')]]=_[_0x8d83('0x12')](_0x1d38fe,{'originalposition':_0x1d38fe[_0x8d83('0x11')],'queuecallerjoinAt':utils[_0x8d83('0x13')](),'mohtime':0x0});}catch(_0x186138){utils[_0x8d83('0x14')](util[_0x8d83('0x10')](_0x8d83('0xf'),_0x1d38fe['uniqueid']),_0x186138);}};exports[_0x8d83('0x15')]=function(_0x567328){try{if(!_[_0x8d83('0x16')](queues[_0x567328[_0x8d83('0x4')]])){utils[_0x8d83('0xe')](util[_0x8d83('0x10')](_0x8d83('0x17'),_0x567328[_0x8d83('0x4')]),_0x567328);if(queues[_0x567328['uniqueid']][_0x8d83('0x18')]){if(!queues[_0x567328[_0x8d83('0x4')]][_0x8d83('0x19')]&&!queues[_0x567328['uniqueid']][_0x8d83('0x1a')]){queues[_0x567328[_0x8d83('0x4')]][_0x8d83('0x1b')]=!![];queues[_0x567328[_0x8d83('0x4')]]['queuecallercompleteAt']=utils[_0x8d83('0x13')]();queues[_0x567328['uniqueid']]['queuecallerexitreason']=_0x8d83('0x1c');}utils[_0x8d83('0x2')](util[_0x8d83('0x10')]('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x567328[_0x8d83('0x4')],queues[_0x567328[_0x8d83('0x4')]][_0x8d83('0x1d')],queues[_0x567328[_0x8d83('0x4')]][_0x8d83('0x8')]));writeDB(queues[_0x567328['uniqueid']]);}else if(queues[_0x567328['uniqueid']][_0x8d83('0xd')]){utils['info'](util[_0x8d83('0x10')]('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x567328['uniqueid'],queues[_0x567328['uniqueid']]['name'],queues[_0x567328[_0x8d83('0x4')]]['transfereduniqueid']));queues[queues[_0x567328[_0x8d83('0x4')]][_0x8d83('0xd')]]=queues[_0x567328['uniqueid']];queues[queues[_0x567328[_0x8d83('0x4')]][_0x8d83('0xd')]]['queuecallerenterreason']=0x2;delete queues[_0x567328[_0x8d83('0x4')]];}}}catch(_0x1d2f92){utils[_0x8d83('0x14')](util['format']('[%s][queues][hangup]',_0x567328['uniqueid']),_0x1d2f92);}};exports[_0x8d83('0x1e')]=function(_0x3f031a){try{utils['debug'](util[_0x8d83('0x10')](_0x8d83('0x1f'),_0x3f031a[_0x8d83('0x4')]),_0x3f031a);if(!_[_0x8d83('0x16')](_0x3f031a[_0x8d83('0x20')][_0x8d83('0x21')])&&_0x3f031a['value'][_0x8d83('0x22')]()!==_0x8d83('0x23')){if(!_[_0x8d83('0x16')](queues[_0x3f031a[_0x8d83('0x4')]])){queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x19')]=![];queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x24')]=null;queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x1a')]=!![];queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x25')]=utils[_0x8d83('0x13')]();queues[_0x3f031a[_0x8d83('0x4')]]['queuecallerexitreason']=_0x3f031a[_0x8d83('0x26')]['toUpperCase']();utils[_0x8d83('0x2')](util['format'](_0x8d83('0x27'),_0x3f031a[_0x8d83('0x4')],queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x1d')],_0x3f031a[_0x8d83('0x26')],queues[_0x3f031a['uniqueid']][_0x8d83('0x8')]));writeDB(queues[_0x3f031a[_0x8d83('0x4')]]);}}else if(!_[_0x8d83('0x16')](_0x3f031a[_0x8d83('0x20')]['queueposition'])){if(!_['isNil'](queues[_0x3f031a[_0x8d83('0x4')]])&&!queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x19')]){queues[_0x3f031a['uniqueid']]['queuecallerabandon']=![];queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x24')]=null;queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x1a')]=!![];queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x25')]=utils[_0x8d83('0x13')]();queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x8')]='EXITWITHKEY';utils[_0x8d83('0x2')](util[_0x8d83('0x10')](_0x8d83('0x28'),_0x3f031a[_0x8d83('0x4')],queues[_0x3f031a[_0x8d83('0x4')]][_0x8d83('0x1d')],_0x3f031a[_0x8d83('0x26')],queues[_0x3f031a[_0x8d83('0x4')]]['queuecallerexitreason']));}}}catch(_0x3affd0){utils[_0x8d83('0x14')](util[_0x8d83('0x10')]('[%s][queues][varset]',_0x3f031a[_0x8d83('0x4')]),_0x3affd0);}};exports[_0x8d83('0x19')]=function(_0xbd47e0){try{if(!_[_0x8d83('0x16')](queues[_0xbd47e0['uniqueid']])){utils[_0x8d83('0xe')](util[_0x8d83('0x10')](_0x8d83('0x29'),_0xbd47e0[_0x8d83('0x4')]),_0xbd47e0);queues[_0xbd47e0['uniqueid']]['queuecallerexit']=![];queues[_0xbd47e0[_0x8d83('0x4')]]['queuecallerexitAt']=null;queues[_0xbd47e0[_0x8d83('0x4')]]['queuecallerabandon']=!![];queues[_0xbd47e0[_0x8d83('0x4')]][_0x8d83('0x24')]=utils[_0x8d83('0x13')]();queues[_0xbd47e0[_0x8d83('0x4')]][_0x8d83('0x8')]='ABANDONED';utils[_0x8d83('0x2')](util[_0x8d83('0x10')](_0x8d83('0x2a'),_0xbd47e0['uniqueid'],queues[_0xbd47e0['uniqueid']]['name'],queues[_0xbd47e0[_0x8d83('0x4')]][_0x8d83('0x8')]));}}catch(_0x234788){utils[_0x8d83('0x14')](util[_0x8d83('0x10')](_0x8d83('0x29'),_0xbd47e0[_0x8d83('0x4')]),_0x234788);}};exports[_0x8d83('0x2b')]=function(_0x415900){try{if(!_['isNil'](queues[_0x415900[_0x8d83('0x4')]])){utils['debug'](util[_0x8d83('0x10')]('[%s][queues][queuecallerleave]',_0x415900[_0x8d83('0x4')]),_0x415900);utils[_0x8d83('0x2')](util[_0x8d83('0x10')]('[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x415900[_0x8d83('0x4')],queues[_0x415900[_0x8d83('0x4')]]['name'],_0x415900[_0x8d83('0x2c')],_0x415900[_0x8d83('0x2d')]));queues[_0x415900[_0x8d83('0x4')]][_0x8d83('0x2b')]=!![];queues[_0x415900[_0x8d83('0x4')]][_0x8d83('0x18')]=utils[_0x8d83('0x13')]();queues[_0x415900[_0x8d83('0x4')]][_0x8d83('0x2e')]=utils[_0x8d83('0x2f')](queues[_0x415900[_0x8d83('0x4')]][_0x8d83('0x18')],queues[_0x415900[_0x8d83('0x4')]]['queuecallerjoinAt']);queues[_0x415900[_0x8d83('0x4')]]['position']=_0x415900[_0x8d83('0x11')];queues[_0x415900[_0x8d83('0x4')]]['count']=_0x415900[_0x8d83('0x30')];queues[_0x415900['uniqueid']]['connectedlinenum']=_0x415900[_0x8d83('0x2c')];queues[_0x415900[_0x8d83('0x4')]][_0x8d83('0x2d')]=_0x415900['connectedlinename'];}}catch(_0x229208){utils['error'](util[_0x8d83('0x10')](_0x8d83('0x31'),_0x415900[_0x8d83('0x4')]),_0x229208);}};exports[_0x8d83('0x32')]=function(_0x346bd8){try{if(!_[_0x8d83('0x16')](queues[_0x346bd8[_0x8d83('0x4')]])){utils[_0x8d83('0xe')](util['format'](_0x8d83('0x33'),_0x346bd8['uniqueid']),_0x346bd8);utils[_0x8d83('0x2')](util[_0x8d83('0x10')](_0x8d83('0x34'),_0x346bd8[_0x8d83('0x4')],queues[_0x346bd8[_0x8d83('0x4')]]['name'],_0x346bd8[_0x8d83('0x35')],_0x346bd8[_0x8d83('0x36')]));queues[_0x346bd8[_0x8d83('0x4')]][_0x8d83('0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