ca1fc5996cc34470a8b369c58f3c61d39178c43b
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x3e40=['BLIND','extension','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','transfertype','ATTENDED','transferexten','transferuniqueid','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridnum','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','mohtime','diffTime','lodash','./utils','info','format','uniqueid','channel','lastAssignedTo','accountcode','queuecallerexitreason','queue','then','type','CreateVoiceQueueReport','request','transfereduniqueid','queuecallerjoin','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','now','error','hangup','isNil','debug','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','queuecallerenterreason','varset','[%s][queues][varset]','variable','value','toUpperCase','CONTINUE','queuecallerabandonAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','assigned','destaccountcode','agentcomplete','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]'];(function(_0x59c461,_0x2e270f){var _0x14dd86=function(_0x250866){while(--_0x250866){_0x59c461['push'](_0x59c461['shift']());}};_0x14dd86(++_0x2e270f);}(_0x3e40,0x15f));var _0x03e4=function(_0x5c3c0b,_0x4ee35e){_0x5c3c0b=_0x5c3c0b-0x0;var _0x52ecd2=_0x3e40[_0x5c3c0b];return _0x52ecd2;};'use strict';var _=require(_0x03e4('0x0'));var util=require('util');var utils=require(_0x03e4('0x1'));var queues={};function writeDB(_0x4cb8e1){utils[_0x03e4('0x2')](util[_0x03e4('0x3')]('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x4cb8e1[_0x03e4('0x4')],_0x4cb8e1[_0x03e4('0x5')],_0x4cb8e1['queue'],_0x4cb8e1[_0x03e4('0x6')],_0x4cb8e1['calleridnum'],_0x4cb8e1[_0x03e4('0x7')],_0x4cb8e1[_0x03e4('0x8')]));if(_0x4cb8e1[_0x03e4('0x9')]){utils['getVoiceQueueByName'](_0x4cb8e1[_0x03e4('0x9')])[_0x03e4('0xa')](function(_0x4ce2f6){if(_0x4ce2f6){_0x4cb8e1[_0x03e4('0xb')]=_0x4ce2f6[_0x03e4('0xb')];}utils['request'](_0x03e4('0xc'),_0x4cb8e1);});}else{utils[_0x03e4('0xd')](_0x03e4('0xc'),_0x4cb8e1);}if(_0x4cb8e1[_0x03e4('0xe')]){delete queues[_0x4cb8e1[_0x03e4('0xe')]];}else{delete queues[_0x4cb8e1[_0x03e4('0x4')]];}}exports[_0x03e4('0xf')]=function(_0x10ac91){try{utils['debug'](util[_0x03e4('0x3')](_0x03e4('0x10'),_0x10ac91['uniqueid']),_0x10ac91);utils['info'](util[_0x03e4('0x3')](_0x03e4('0x11'),_0x10ac91[_0x03e4('0x4')],_0x10ac91[_0x03e4('0x9')],_0x10ac91[_0x03e4('0x12')]));queues[_0x10ac91[_0x03e4('0x4')]]=_[_0x03e4('0x13')](_0x10ac91,{'originalposition':_0x10ac91['position'],'queuecallerjoinAt':utils[_0x03e4('0x14')](),'mohtime':0x0});}catch(_0x47f708){utils[_0x03e4('0x15')](util[_0x03e4('0x3')](_0x03e4('0x10'),_0x10ac91[_0x03e4('0x4')]),_0x47f708);}};exports[_0x03e4('0x16')]=function(_0x20ae2c){try{if(!_[_0x03e4('0x17')](queues[_0x20ae2c['uniqueid']])){utils[_0x03e4('0x18')](util[_0x03e4('0x3')]('[%s][queues][hangup]',_0x20ae2c[_0x03e4('0x4')]),_0x20ae2c);if(queues[_0x20ae2c[_0x03e4('0x4')]][_0x03e4('0x19')]){if(!queues[_0x20ae2c[_0x03e4('0x4')]][_0x03e4('0x1a')]&&!queues[_0x20ae2c[_0x03e4('0x4')]][_0x03e4('0x1b')]){queues[_0x20ae2c[_0x03e4('0x4')]][_0x03e4('0x1c')]=!![];queues[_0x20ae2c['uniqueid']][_0x03e4('0x1d')]=utils[_0x03e4('0x14')]();queues[_0x20ae2c[_0x03e4('0x4')]]['queuecallerexitreason']=_0x03e4('0x1e');}utils['info'](util[_0x03e4('0x3')](_0x03e4('0x1f'),_0x20ae2c[_0x03e4('0x4')],queues[_0x20ae2c[_0x03e4('0x4')]]['name'],queues[_0x20ae2c['uniqueid']][_0x03e4('0x8')]));writeDB(queues[_0x20ae2c[_0x03e4('0x4')]]);}else if(queues[_0x20ae2c[_0x03e4('0x4')]]['transfereduniqueid']){utils[_0x03e4('0x2')](util['format'](_0x03e4('0x20'),_0x20ae2c[_0x03e4('0x4')],queues[_0x20ae2c['uniqueid']][_0x03e4('0x21')],queues[_0x20ae2c[_0x03e4('0x4')]][_0x03e4('0xe')]));queues[queues[_0x20ae2c['uniqueid']][_0x03e4('0xe')]]=queues[_0x20ae2c[_0x03e4('0x4')]];queues[queues[_0x20ae2c[_0x03e4('0x4')]][_0x03e4('0xe')]][_0x03e4('0x22')]=0x2;delete queues[_0x20ae2c[_0x03e4('0x4')]];}}}catch(_0x1545cb){utils[_0x03e4('0x15')](util[_0x03e4('0x3')]('[%s][queues][hangup]',_0x20ae2c[_0x03e4('0x4')]),_0x1545cb);}};exports[_0x03e4('0x23')]=function(_0x11de12){try{utils[_0x03e4('0x18')](util[_0x03e4('0x3')](_0x03e4('0x24'),_0x11de12[_0x03e4('0x4')]),_0x11de12);if(!_[_0x03e4('0x17')](_0x11de12[_0x03e4('0x25')]['queuestatus'])&&_0x11de12[_0x03e4('0x26')][_0x03e4('0x27')]()!==_0x03e4('0x28')){if(!_['isNil'](queues[_0x11de12[_0x03e4('0x4')]])){queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x1a')]=![];queues[_0x11de12['uniqueid']][_0x03e4('0x29')]=null;queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x1b')]=!![];queues[_0x11de12[_0x03e4('0x4')]]['queuecallerexitAt']=utils[_0x03e4('0x14')]();queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x8')]=_0x11de12[_0x03e4('0x26')][_0x03e4('0x27')]();utils[_0x03e4('0x2')](util[_0x03e4('0x3')](_0x03e4('0x2a'),_0x11de12['uniqueid'],queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x21')],_0x11de12[_0x03e4('0x26')],queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x8')]));writeDB(queues[_0x11de12['uniqueid']]);}}else if(!_['isNil'](_0x11de12[_0x03e4('0x25')][_0x03e4('0x2b')])){if(!_[_0x03e4('0x17')](queues[_0x11de12[_0x03e4('0x4')]])&&!queues[_0x11de12[_0x03e4('0x4')]]['queuecallerabandon']){queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x1a')]=![];queues[_0x11de12[_0x03e4('0x4')]]['queuecallerabandonAt']=null;queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x1b')]=!![];queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x2c')]=utils['now']();queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x8')]=_0x03e4('0x2d');utils['info'](util[_0x03e4('0x3')](_0x03e4('0x2e'),_0x11de12[_0x03e4('0x4')],queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x21')],_0x11de12[_0x03e4('0x26')],queues[_0x11de12[_0x03e4('0x4')]][_0x03e4('0x8')]));}}}catch(_0x461faf){utils[_0x03e4('0x15')](util[_0x03e4('0x3')](_0x03e4('0x24'),_0x11de12[_0x03e4('0x4')]),_0x461faf);}};exports[_0x03e4('0x1a')]=function(_0x33acfd){try{if(!_[_0x03e4('0x17')](queues[_0x33acfd[_0x03e4('0x4')]])){utils[_0x03e4('0x18')](util['format'](_0x03e4('0x2f'),_0x33acfd['uniqueid']),_0x33acfd);queues[_0x33acfd['uniqueid']]['queuecallerexit']=![];queues[_0x33acfd[_0x03e4('0x4')]][_0x03e4('0x2c')]=null;queues[_0x33acfd[_0x03e4('0x4')]]['queuecallerabandon']=!![];queues[_0x33acfd[_0x03e4('0x4')]]['queuecallerabandonAt']=utils[_0x03e4('0x14')]();queues[_0x33acfd[_0x03e4('0x4')]]['queuecallerexitreason']=_0x03e4('0x30');utils[_0x03e4('0x2')](util[_0x03e4('0x3')](_0x03e4('0x31'),_0x33acfd[_0x03e4('0x4')],queues[_0x33acfd[_0x03e4('0x4')]][_0x03e4('0x21')],queues[_0x33acfd[_0x03e4('0x4')]][_0x03e4('0x8')]));}}catch(_0x29cc40){utils[_0x03e4('0x15')](util[_0x03e4('0x3')](_0x03e4('0x2f'),_0x33acfd[_0x03e4('0x4')]),_0x29cc40);}};exports[_0x03e4('0x32')]=function(_0x1f2b7d){try{if(!_[_0x03e4('0x17')](queues[_0x1f2b7d['uniqueid']])){utils['debug'](util['format'](_0x03e4('0x33'),_0x1f2b7d[_0x03e4('0x4')]),_0x1f2b7d);utils[_0x03e4('0x2')](util['format'](_0x03e4('0x34'),_0x1f2b7d[_0x03e4('0x4')],queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x21')],_0x1f2b7d[_0x03e4('0x35')],_0x1f2b7d[_0x03e4('0x36')]));queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x32')]=!![];queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x19')]=utils['now']();queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x37')]=utils['diffTime'](queues[_0x1f2b7d[_0x03e4('0x4')]]['queuecallerleaveAt'],queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x38')]);queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x12')]=_0x1f2b7d[_0x03e4('0x12')];queues[_0x1f2b7d[_0x03e4('0x4')]][_0x03e4('0x39')]=_0x1f2b7d[_0x03e4('0x39')];queues[_0x1f2b7d['uniqueid']]['connectedlinenum']=_0x1f2b7d[_0x03e4('0x35')];queues[_0x1f2b7d['uniqueid']][_0x03e4('0x36')]=_0x1f2b7d[_0x03e4('0x36')];}}catch(_0x5d93af){utils[_0x03e4('0x15')](util[_0x03e4('0x3')](_0x03e4('0x33'),_0x1f2b7d[_0x03e4('0x4')]),_0x5d93af);}};exports[_0x03e4('0x3a')]=function(_0x2ac134){try{if(!_[_0x03e4('0x17')](queues[_0x2ac134[_0x03e4('0x4')]])){utils['debug'](util['format'](_0x03e4('0x3b'),_0x2ac134[_0x03e4('0x4')]),_0x2ac134);utils[_0x03e4('0x2')](util[_0x03e4('0x3')](_0x03e4('0x3c'),_0x2ac134[_0x03e4('0x4')],queues[_0x2ac134[_0x03e4('0x4')]]['name'],_0x2ac134[_0x03e4('0x3d')],_0x2ac134['destaccountcode']));queues[_0x2ac134['uniqueid']][_0x03e4('0x1a')]=![];queues[_0x2ac134[_0x03e4('0x4')]][_0x03e4('0x1a')]=![];queues[_0x2ac134[_0x03e4('0x4')]]['queuecallerabandonAt']=null;queues[_0x2ac134[_0x03e4('0x4')]][_0x03e4('0x1b')]=![];queues[_0x2ac134[_0x03e4('0x4')]][_0x03e4('0x8')]=null;queues[_0x2ac134[_0x03e4('0x4')]]['queuecallerexitAt']=null;queues[_0x2ac134[_0x03e4('0x4')]][_0x03e4('0x3e')]=!![];queues[_0x2ac134[_0x03e4('0x4')]][_0x03e4('0x7')]=_0x2ac134[_0x03e4('0x3f')];queues[_0x2ac134[_0x03e4('0x4')]][_0x03e4('0x6')]=_0x2ac134['membername'];}}catch(_0x298268){utils[_0x03e4('0x15')](util[_0x03e4('0x3')]('[%s][queues][agentconnect]',_0x2ac134[_0x03e4('0x4')]),_0x298268);}};exports[_0x03e4('0x40')]=function(_0x2a32b3){try{if(!_['isNil'](queues[_0x2a32b3['uniqueid']])){if(queues[_0x2a32b3[_0x03e4('0x4')]]['queuecallerleaveAt']){utils[_0x03e4('0x18')](util[_0x03e4('0x3')]('[%s][queues][agentcomplete]',_0x2a32b3[_0x03e4('0x4')]),_0x2a32b3);queues[_0x2a32b3['uniqueid']][_0x03e4('0x1a')]=![];queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x1a')]=![];queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x29')]=null;queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x1b')]=![];queues[_0x2a32b3['uniqueid']][_0x03e4('0x2c')]=null;queues[_0x2a32b3[_0x03e4('0x4')]]['assigned']=!![];queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x6')]=_0x2a32b3[_0x03e4('0x3d')];queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x1c')]=!![];queues[_0x2a32b3[_0x03e4('0x4')]]['queuecallercompleteAt']=utils[_0x03e4('0x14')]();if(_0x2a32b3[_0x03e4('0x41')]=='transfer'){if(!queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x42')]){queues[_0x2a32b3['uniqueid']]['queuecallerexitreason']=_0x03e4('0x43');}}else{queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x8')]=_0x03e4('0x44')+_0x2a32b3[_0x03e4('0x41')][_0x03e4('0x27')]();}utils[_0x03e4('0x2')](util[_0x03e4('0x3')]('[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s',_0x2a32b3[_0x03e4('0x4')],queues[_0x2a32b3[_0x03e4('0x4')]]['name'],_0x2a32b3['membername'],queues[_0x2a32b3[_0x03e4('0x4')]][_0x03e4('0x8')]));writeDB(queues[_0x2a32b3['uniqueid']]);}}}catch(_0x58178c){utils['error'](util[_0x03e4('0x3')](_0x03e4('0x45'),_0x2a32b3[_0x03e4('0x4')]),_0x58178c);}};exports[_0x03e4('0x46')]=function(_0x4db7db){try{if(!_['isNil'](queues[_0x4db7db[_0x03e4('0x47')]])){utils[_0x03e4('0x18')](util[_0x03e4('0x3')](_0x03e4('0x48'),_0x4db7db['uniqueid']),_0x4db7db);queues[_0x4db7db['transfereeuniqueid']]['transfer']=!![];queues[_0x4db7db['transfereeuniqueid']]['transfertype']=_0x03e4('0x49');queues[_0x4db7db[_0x03e4('0x47')]]['transferexten']=_0x4db7db[_0x03e4('0x4a')];queues[_0x4db7db[_0x03e4('0x47')]]['transferuniqueid']=_0x4db7db[_0x03e4('0x47')];queues[_0x4db7db[_0x03e4('0x47')]][_0x03e4('0x8')]=_0x03e4('0x4b');utils[_0x03e4('0x2')](util['format'](_0x03e4('0x4c'),_0x4db7db[_0x03e4('0x4')],queues[_0x4db7db[_0x03e4('0x47')]]['name'],_0x4db7db[_0x03e4('0x47')],_0x4db7db[_0x03e4('0x4a')]));}}catch(_0x5bd70d){utils[_0x03e4('0x15')](util[_0x03e4('0x3')](_0x03e4('0x48'),_0x4db7db['uniqueid']),_0x5bd70d);}};exports['attendedtransfer']=function(_0x5b6d13){try{utils[_0x03e4('0x18')](util[_0x03e4('0x3')]('[%s][queues][attendedtransfer]',_0x5b6d13[_0x03e4('0x4d')]),_0x5b6d13);if(_0x5b6d13[_0x03e4('0x4d')]==_0x5b6d13[_0x03e4('0x4e')]){if(!_[_0x03e4('0x17')](queues[_0x5b6d13[_0x03e4('0x4f')]])){utils[_0x03e4('0x2')](util['format'](_0x03e4('0x50'),_0x5b6d13['origtransfereruniqueid'],queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x21')],_0x5b6d13['origtransfererexten']));queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x42')]=!![];queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x51')]=_0x03e4('0x52');queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x53')]=_0x5b6d13['origtransfererexten'];queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x54')]=_0x5b6d13[_0x03e4('0x4d')];queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x8')]=_0x03e4('0x55');}if(!_[_0x03e4('0x17')](queues[_0x5b6d13[_0x03e4('0x4e')]])){if(_0x5b6d13[_0x03e4('0x56')]&&queues[_0x5b6d13[_0x03e4('0x56')]]){queues[_0x5b6d13[_0x03e4('0x56')]][_0x03e4('0x22')]=0x1;queues[_0x5b6d13[_0x03e4('0x47')]]=_[_0x03e4('0x57')](queues[_0x5b6d13['transfereelinkedid']]);queues[_0x5b6d13[_0x03e4('0x47')]][_0x03e4('0xe')]=_0x5b6d13[_0x03e4('0x58')];queues[_0x5b6d13[_0x03e4('0x47')]][_0x03e4('0x22')]=0x2;queues[_0x5b6d13['transfereeuniqueid']][_0x03e4('0x59')]=queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x59')];queues[_0x5b6d13['transfereeuniqueid']]['calleridname']=queues[_0x5b6d13[_0x03e4('0x4f')]][_0x03e4('0x5a')];queues[_0x5b6d13['transfereeuniqueid']]['queuecallerjoinAt']=utils['now']();queues[_0x5b6d13['transfereeuniqueid']][_0x03e4('0x19')]=utils['now']();queues[_0x5b6d13[_0x03e4('0x47')]][_0x03e4('0x37')]=0x0;queues[_0x5b6d13['transfereeuniqueid']]['mohtime']=0x0;utils['info'](util[_0x03e4('0x3')](_0x03e4('0x5b'),_0x5b6d13[_0x03e4('0x4d')],queues[_0x5b6d13[_0x03e4('0x47')]]['name'],queues[_0x5b6d13[_0x03e4('0x47')]][_0x03e4('0x59')],queues[_0x5b6d13[_0x03e4('0x47')]][_0x03e4('0x5a')]));}else{utils[_0x03e4('0x2')](util[_0x03e4('0x3')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqu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