server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa63c=['connectedlinenum','connectedlinename','agentconnect','assigned','accountcode','destaccountcode','lastAssignedTo','membername','reason','transfer','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','BLINDTRANSFER','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','origtransfererexten','transferuniqueid','ATTENDEDTRANSFER','transfereelinkedid','queuecallerenterreason','clone','transfertargetuniqueid','mohtime','secondtransfererexten','secondtransfereruniqueid','transfertargetlinkedid','calleridname','queuecallerjoinAt','error','musiconholdstart','musiconholdstartAt','musiconholdstop','lodash','util','./utils','uniqueid','channel','queue','calleridnum','queuecallerexitreason','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','assign','position','now','isNil','queuecallerabandon','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','varset','queuestatus','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexit','queuecallerexitAt','variable','queueposition','EXITWITHKEY','ABANDONED','queuecallerleaveAt','holdtime','diffTime','count'];(function(_0x4b5986,_0x4eba46){var _0x864a63=function(_0x15288a){while(--_0x15288a){_0x4b5986['push'](_0x4b5986['shift']());}};_0x864a63(++_0x4eba46);}(_0xa63c,0xbf));var _0xca63=function(_0x3b380d,_0x4bf247){_0x3b380d=_0x3b380d-0x0;var _0x54502b=_0xa63c[_0x3b380d];return _0x54502b;};'use strict';var _=require(_0xca63('0x0'));var util=require(_0xca63('0x1'));var utils=require(_0xca63('0x2'));var queues={};function writeDB(_0x2b568b){utils['info'](util['format']('QUEUE|%s|%s|%s|%s|%s|%s|%s',_0x2b568b[_0xca63('0x3')],_0x2b568b[_0xca63('0x4')],_0x2b568b[_0xca63('0x5')],_0x2b568b['lastAssignedTo'],_0x2b568b[_0xca63('0x6')],_0x2b568b['accountcode'],_0x2b568b[_0xca63('0x7')]));if(_0x2b568b['queue']){utils[_0xca63('0x8')](_0x2b568b[_0xca63('0x5')])['then'](function(_0x125d42){if(_0x125d42){_0x2b568b[_0xca63('0x9')]=_0x125d42[_0xca63('0x9')];}utils[_0xca63('0xa')](_0xca63('0xb'),_0x2b568b);});}else{utils[_0xca63('0xa')](_0xca63('0xb'),_0x2b568b);}if(_0x2b568b[_0xca63('0xc')]){delete queues[_0x2b568b[_0xca63('0xc')]];}else{delete queues[_0x2b568b['uniqueid']];}}exports[_0xca63('0xd')]=function(_0x8329f4){queues[_0x8329f4[_0xca63('0x3')]]=_[_0xca63('0xe')](_0x8329f4,{'originalposition':_0x8329f4[_0xca63('0xf')],'queuecallerjoinAt':utils[_0xca63('0x10')](),'mohtime':0x0});};exports['hangup']=function(_0x41cf7e){if(!_[_0xca63('0x11')](queues[_0x41cf7e['uniqueid']])){if(queues[_0x41cf7e[_0xca63('0x3')]]['queuecallerleaveAt']){if(!queues[_0x41cf7e[_0xca63('0x3')]][_0xca63('0x12')]&&!queues[_0x41cf7e['uniqueid']]['queuecallerexit']){queues[_0x41cf7e[_0xca63('0x3')]][_0xca63('0x13')]=!![];queues[_0x41cf7e['uniqueid']][_0xca63('0x14')]=utils[_0xca63('0x10')]();queues[_0x41cf7e[_0xca63('0x3')]][_0xca63('0x7')]=_0xca63('0x15');}writeDB(queues[_0x41cf7e[_0xca63('0x3')]]);}else{if(queues[_0x41cf7e[_0xca63('0x3')]][_0xca63('0xc')]){queues[queues[_0x41cf7e[_0xca63('0x3')]][_0xca63('0xc')]]=queues[_0x41cf7e[_0xca63('0x3')]];queues[queues[_0x41cf7e[_0xca63('0x3')]]['transfereduniqueid']]['queuecallerenterreason']=0x2;delete queues[_0x41cf7e[_0xca63('0x3')]];}}}};exports[_0xca63('0x16')]=function(_0x2e1f9c){if(!_[_0xca63('0x11')](_0x2e1f9c['variable'][_0xca63('0x17')])&&_0x2e1f9c['value'][_0xca63('0x18')]()!==_0xca63('0x19')){if(!_[_0xca63('0x11')](queues[_0x2e1f9c['uniqueid']])){queues[_0x2e1f9c['uniqueid']][_0xca63('0x12')]=![];queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x1a')]=null;queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x1b')]=!![];queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x1c')]=utils['now']();queues[_0x2e1f9c['uniqueid']]['queuecallerexitreason']=_0x2e1f9c['value']['toUpperCase']();writeDB(queues[_0x2e1f9c[_0xca63('0x3')]]);}}else if(!_[_0xca63('0x11')](_0x2e1f9c[_0xca63('0x1d')][_0xca63('0x1e')])){if(!_['isNil'](queues[_0x2e1f9c[_0xca63('0x3')]])&&!queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x12')]){queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x12')]=![];queues[_0x2e1f9c['uniqueid']][_0xca63('0x1a')]=null;queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x1b')]=!![];queues[_0x2e1f9c[_0xca63('0x3')]]['queuecallerexitAt']=utils[_0xca63('0x10')]();queues[_0x2e1f9c[_0xca63('0x3')]][_0xca63('0x7')]=_0xca63('0x1f');}}};exports[_0xca63('0x12')]=function(_0x426e3c){if(!_[_0xca63('0x11')](queues[_0x426e3c[_0xca63('0x3')]])){queues[_0x426e3c['uniqueid']][_0xca63('0x1b')]=![];queues[_0x426e3c[_0xca63('0x3')]][_0xca63('0x1c')]=null;queues[_0x426e3c[_0xca63('0x3')]][_0xca63('0x12')]=!![];queues[_0x426e3c['uniqueid']][_0xca63('0x1a')]=utils[_0xca63('0x10')]();queues[_0x426e3c[_0xca63('0x3')]][_0xca63('0x7')]=_0xca63('0x20');}};exports['queuecallerleave']=function(_0x248c58){if(!_['isNil'](queues[_0x248c58[_0xca63('0x3')]])){queues[_0x248c58[_0xca63('0x3')]]['queuecallerleave']=!![];queues[_0x248c58[_0xca63('0x3')]][_0xca63('0x21')]=utils[_0xca63('0x10')]();queues[_0x248c58[_0xca63('0x3')]][_0xca63('0x22')]=utils[_0xca63('0x23')](queues[_0x248c58[_0xca63('0x3')]][_0xca63('0x21')],queues[_0x248c58['uniqueid']]['queuecallerjoinAt']);queues[_0x248c58[_0xca63('0x3')]]['position']=_0x248c58[_0xca63('0xf')];queues[_0x248c58['uniqueid']][_0xca63('0x24')]=_0x248c58[_0xca63('0x24')];queues[_0x248c58[_0xca63('0x3')]][_0xca63('0x25')]=_0x248c58['connectedlinenum'];queues[_0x248c58[_0xca63('0x3')]]['connectedlinename']=_0x248c58[_0xca63('0x26')];}};exports[_0xca63('0x27')]=function(_0x528ea9){if(!_[_0xca63('0x11')](queues[_0x528ea9[_0xca63('0x3')]])){queues[_0x528ea9[_0xca63('0x3')]]['queuecallerabandon']=![];queues[_0x528ea9['uniqueid']][_0xca63('0x12')]=![];queues[_0x528ea9[_0xca63('0x3')]]['queuecallerabandonAt']=null;queues[_0x528ea9[_0xca63('0x3')]][_0xca63('0x1b')]=![];queues[_0x528ea9[_0xca63('0x3')]][_0xca63('0x7')]=null;queues[_0x528ea9[_0xca63('0x3')]]['queuecallerexitAt']=null;queues[_0x528ea9[_0xca63('0x3')]][_0xca63('0x28')]=!![];queues[_0x528ea9['uniqueid']][_0xca63('0x29')]=_0x528ea9[_0xca63('0x2a')];queues[_0x528ea9['uniqueid']][_0xca63('0x2b')]=_0x528ea9[_0xca63('0x2c')];}};exports['agentcomplete']=function(_0x172805){if(!_[_0xca63('0x11')](queues[_0x172805[_0xca63('0x3')]])){if(queues[_0x172805[_0xca63('0x3')]][_0xca63('0x21')]){queues[_0x172805[_0xca63('0x3')]][_0xca63('0x12')]=![];queues[_0x172805['uniqueid']][_0xca63('0x12')]=![];queues[_0x172805['uniqueid']][_0xca63('0x1a')]=null;queues[_0x172805[_0xca63('0x3')]][_0xca63('0x1b')]=![];queues[_0x172805[_0xca63('0x3')]]['queuecallerexitAt']=null;queues[_0x172805[_0xca63('0x3')]]['assigned']=!![];queues[_0x172805[_0xca63('0x3')]][_0xca63('0x2b')]=_0x172805[_0xca63('0x2c')];queues[_0x172805['uniqueid']][_0xca63('0x13')]=!![];queues[_0x172805[_0xca63('0x3')]][_0xca63('0x14')]=utils[_0xca63('0x10')]();if(_0x172805[_0xca63('0x2d')]==_0xca63('0x2e')){if(!queues[_0x172805[_0xca63('0x3')]][_0xca63('0x2e')]){queues[_0x172805[_0xca63('0x3')]][_0xca63('0x7')]='TRANSFER';}}else{queues[_0x172805['uniqueid']][_0xca63('0x7')]=_0xca63('0x2f')+_0x172805[_0xca63('0x2d')]['toUpperCase']();}writeDB(queues[_0x172805[_0xca63('0x3')]]);}}};exports[_0xca63('0x30')]=function(_0x5431d7){if(!_[_0xca63('0x11')](queues[_0x5431d7[_0xca63('0x31')]])){queues[_0x5431d7[_0xca63('0x31')]][_0xca63('0x2e')]=!![];queues[_0x5431d7[_0xca63('0x31')]][_0xca63('0x32')]=_0xca63('0x33');queues[_0x5431d7[_0xca63('0x31')]][_0xca63('0x34')]=_0x5431d7[_0xca63('0x35')];queues[_0x5431d7[_0xca63('0x31')]]['transferuniqueid']=_0x5431d7['transfereeuniqueid'];queues[_0x5431d7['transfereeuniqueid']][_0xca63('0x7')]=_0xca63('0x36');}};exports['attendedtransfer']=function(_0x20455f){try{if(_0x20455f[_0xca63('0x37')]==_0x20455f[_0xca63('0x38')]){if(!_[_0xca63('0x11')](queues[_0x20455f['secondtransfererlinkedid']])){queues[_0x20455f[_0xca63('0x39')]][_0xca63('0x2e')]=!![];queues[_0x20455f['secondtransfererlinkedid']][_0xca63('0x32')]=_0xca63('0x3a');queues[_0x20455f[_0xca63('0x39')]][_0xca63('0x34')]=_0x20455f[_0xca63('0x3b')];queues[_0x20455f[_0xca63('0x39')]][_0xca63('0x3c')]=_0x20455f[_0xca63('0x37')];queues[_0x20455f[_0xca63('0x39')]]['queuecallerexitreason']=_0xca63('0x3d');}if(!_[_0xca63('0x11')](queues[_0x20455f[_0xca63('0x38')]])){if(_0x20455f[_0xca63('0x3e')]&&queues[_0x20455f[_0xca63('0x3e')]]){queues[_0x20455f[_0xca63('0x3e')]][_0xca63('0x3f')]=0x1;queues[_0x20455f['transfereeuniqueid']]=_[_0xca63('0x40')](queues[_0x20455f['transfereelinkedid']]);queues[_0x20455f[_0xca63('0x31')]][_0xca63('0xc')]=_0x20455f[_0xca63('0x41')];queues[_0x20455f[_0xca63('0x31')]][_0xca63('0x3f')]=0x2;queues[_0x20455f[_0xca63('0x31')]][_0xca63('0x6')]=queues[_0x20455f[_0xca63('0x39')]][_0xca63('0x6')];queues[_0x20455f['transfereeuniqueid']]['calleridname']=queues[_0x20455f['secondtransfererlinkedid']]['calleridname'];queues[_0x20455f[_0xca63('0x31')]]['queuecallerjoinAt']=utils[_0xca63('0x10')]();queues[_0x20455f['transfereeuniqueid']]['queuecallerleaveAt']=utils['now']();queues[_0x20455f[_0xca63('0x31')]][_0xca63('0x22')]=0x0;queues[_0x20455f[_0xca63('0x31')]][_0xca63('0x42')]=0x0;}else{queues[_0x20455f[_0xca63('0x38')]]['transfereduniqueid']=_0x20455f[_0xca63('0x39')];}}}else if(_0x20455f['secondtransfereruniqueid']==_0x20455f[_0xca63('0x39')]){if(!_[_0xca63('0x11')](queues[_0x20455f[_0xca63('0x38')]])){queues[_0x20455f[_0xca63('0x38')]][_0xca63('0x2e')]=!![];queues[_0x20455f[_0xca63('0x38')]][_0xca63('0x32')]='ATTENDED';queues[_0x20455f[_0xca63('0x38')]][_0xca63('0x34')]=_0x20455f[_0xca63('0x43')];queues[_0x20455f[_0xca63('0x38')]]['transferuniqueid']=_0x20455f[_0xca63('0x44')];queues[_0x20455f[_0xca63('0x38')]][_0xca63('0x7')]=_0xca63('0x3d');}if(!_[_0xca63('0x11')](queues[_0x20455f[_0xca63('0x39')]])){if(_0x20455f[_0xca63('0x45')]&&queues[_0x20455f[_0xca63('0x45')]]){queues[_0x20455f['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0x20455f[_0xca63('0x41')]]=_[_0xca63('0x40')](queues[_0x20455f['transfertargetlinkedid']]);queues[_0x20455f[_0xca63('0x41')]]['transfereduniqueid']=_0x20455f[_0xca63('0x41')];queues[_0x20455f['transfertargetuniqueid']][_0xca63('0x3f')]=0x2;queues[_0x20455f[_0xca63('0x41')]][_0xca63('0x6')]=queues[_0x20455f['origtransfererlinkedid']]['calleridnum'];queues[_0x20455f[_0xca63('0x41')]][_0xca63('0x46')]=queues[_0x20455f[_0xca63('0x38')]][_0xca63('0x46')];queues[_0x20455f['transfertargetuniqueid']][_0xca63('0x47')]=utils['now']();queues[_0x20455f[_0xca63('0x41')]][_0xca63('0x21')]=utils[_0xca63('0x10')]();queues[_0x20455f['transfertargetuniqueid']][_0xca63('0x22')]=0x0;queues[_0x20455f[_0xca63('0x41')]]['mohtime']=0x0;}else{queues[_0x20455f['secondtransfererlinkedid']][_0xca63('0xc')]=_0x20455f['origtransfererlinkedid'];}}}}catch(_0x3da874){utils[_0xca63('0x48')](_0x3da874['stack']);}};exports[_0xca63('0x49')]=function(_0x1083d8){if(!_[_0xca63('0x11')](queues[_0x1083d8['uniqueid']])){queues[_0x1083d8[_0xca63('0x3')]][_0xca63('0x4a')]=utils['now']();}};exports[_0xca63('0x4b')]=function(_0x58b8b1){if(!_[_0xca63('0x11')](queues[_0x58b8b1['uniqueid']])){if(!_[_0xca63('0x11')](queues[_0x58b8b1['uniqueid']][_0xca63('0x4a')])){queues[_0x58b8b1[_0xca63('0x3')]]['mohtime']+=utils['diffTime'](utils[_0xca63('0x10')](),queues[_0x58b8b1[_0xca63('0x3')]][_0xca63('0x4a')]);delete queues[_0x58b8b1[_0xca63('0x3')]]['musiconholdstartAt'];}}};