server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x90a8=['transfertype','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','origtransfererexten','transfereelinkedid','clone','transfertargetuniqueid','calleridname','queuecallerjoinAt','mohtime','secondtransfererexten','secondtransfereruniqueid','ATTENDEDTRANSFER','transfertargetlinkedid','error','stack','musiconholdstartAt','musiconholdstop','lodash','util','./utils','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','assign','position','hangup','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','now','COMPLETEDBYAGENT','queuecallerenterreason','isNil','queuestatus','queuecallerabandonAt','queuecallerexitAt','value','toUpperCase','variable','queueposition','EXITWITHKEY','ABANDONED','queuecallerleave','queuecallerleaveAt','holdtime','diffTime','count','connectedlinenum','connectedlinename','agentconnect','assigned','membername','agentcomplete','reason','transfer','TRANSFER','COMPLETEDBY','blindtransfer','transfereeuniqueid'];(function(_0x982842,_0x11a06d){var _0x3093d0=function(_0x57f77d){while(--_0x57f77d){_0x982842['push'](_0x982842['shift']());}};_0x3093d0(++_0x11a06d);}(_0x90a8,0x67));var _0x890a=function(_0x2ecc7d,_0x5dea60){_0x2ecc7d=_0x2ecc7d-0x0;var _0x217f73=_0x90a8[_0x2ecc7d];return _0x217f73;};'use strict';var _=require(_0x890a('0x0'));var util=require(_0x890a('0x1'));var utils=require(_0x890a('0x2'));var queues={};function writeDB(_0x4a8d13){utils['info'](util[_0x890a('0x3')](_0x890a('0x4'),_0x4a8d13[_0x890a('0x5')],_0x4a8d13[_0x890a('0x6')],_0x4a8d13[_0x890a('0x7')],_0x4a8d13[_0x890a('0x8')],_0x4a8d13[_0x890a('0x9')],_0x4a8d13['accountcode'],_0x4a8d13[_0x890a('0xa')]));if(_0x4a8d13['queue']){utils[_0x890a('0xb')](_0x4a8d13[_0x890a('0x7')])[_0x890a('0xc')](function(_0x2ba396){if(_0x2ba396){_0x4a8d13[_0x890a('0xd')]=_0x2ba396[_0x890a('0xd')];}utils[_0x890a('0xe')]('CreateVoiceQueueReport',_0x4a8d13);});}else{utils[_0x890a('0xe')](_0x890a('0xf'),_0x4a8d13);}if(_0x4a8d13[_0x890a('0x10')]){delete queues[_0x4a8d13[_0x890a('0x10')]];}else{delete queues[_0x4a8d13[_0x890a('0x5')]];}}exports[_0x890a('0x11')]=function(_0x366648){queues[_0x366648[_0x890a('0x5')]]=_[_0x890a('0x12')](_0x366648,{'originalposition':_0x366648[_0x890a('0x13')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports[_0x890a('0x14')]=function(_0x5a8682){if(!_['isNil'](queues[_0x5a8682[_0x890a('0x5')]])){if(queues[_0x5a8682[_0x890a('0x5')]]['queuecallerleaveAt']){if(!queues[_0x5a8682['uniqueid']][_0x890a('0x15')]&&!queues[_0x5a8682[_0x890a('0x5')]][_0x890a('0x16')]){queues[_0x5a8682['uniqueid']][_0x890a('0x17')]=!![];queues[_0x5a8682['uniqueid']][_0x890a('0x18')]=utils[_0x890a('0x19')]();queues[_0x5a8682['uniqueid']][_0x890a('0xa')]=_0x890a('0x1a');}writeDB(queues[_0x5a8682[_0x890a('0x5')]]);}else{if(queues[_0x5a8682[_0x890a('0x5')]][_0x890a('0x10')]){queues[queues[_0x5a8682[_0x890a('0x5')]][_0x890a('0x10')]]=queues[_0x5a8682['uniqueid']];queues[queues[_0x5a8682[_0x890a('0x5')]][_0x890a('0x10')]][_0x890a('0x1b')]=0x2;delete queues[_0x5a8682[_0x890a('0x5')]];}}}};exports['varset']=function(_0x468b5c){if(!_[_0x890a('0x1c')](_0x468b5c['variable'][_0x890a('0x1d')])){if(!_['isNil'](queues[_0x468b5c[_0x890a('0x5')]])){queues[_0x468b5c[_0x890a('0x5')]][_0x890a('0x15')]=![];queues[_0x468b5c[_0x890a('0x5')]][_0x890a('0x1e')]=null;queues[_0x468b5c[_0x890a('0x5')]][_0x890a('0x16')]=!![];queues[_0x468b5c['uniqueid']][_0x890a('0x1f')]=utils[_0x890a('0x19')]();queues[_0x468b5c[_0x890a('0x5')]]['queuecallerexitreason']=_0x468b5c[_0x890a('0x20')][_0x890a('0x21')]();writeDB(queues[_0x468b5c[_0x890a('0x5')]]);}}else if(!_[_0x890a('0x1c')](_0x468b5c[_0x890a('0x22')][_0x890a('0x23')])){if(!_[_0x890a('0x1c')](queues[_0x468b5c[_0x890a('0x5')]])&&!queues[_0x468b5c['uniqueid']][_0x890a('0x15')]){queues[_0x468b5c['uniqueid']][_0x890a('0x15')]=![];queues[_0x468b5c[_0x890a('0x5')]][_0x890a('0x1e')]=null;queues[_0x468b5c[_0x890a('0x5')]]['queuecallerexit']=!![];queues[_0x468b5c[_0x890a('0x5')]][_0x890a('0x1f')]=utils[_0x890a('0x19')]();queues[_0x468b5c['uniqueid']]['queuecallerexitreason']=_0x890a('0x24');}}};exports[_0x890a('0x15')]=function(_0x5884af){if(!_[_0x890a('0x1c')](queues[_0x5884af[_0x890a('0x5')]])){queues[_0x5884af[_0x890a('0x5')]][_0x890a('0x16')]=![];queues[_0x5884af['uniqueid']][_0x890a('0x1f')]=null;queues[_0x5884af[_0x890a('0x5')]]['queuecallerabandon']=!![];queues[_0x5884af[_0x890a('0x5')]]['queuecallerabandonAt']=utils[_0x890a('0x19')]();queues[_0x5884af['uniqueid']][_0x890a('0xa')]=_0x890a('0x25');}};exports[_0x890a('0x26')]=function(_0x242770){if(!_[_0x890a('0x1c')](queues[_0x242770['uniqueid']])){queues[_0x242770[_0x890a('0x5')]][_0x890a('0x26')]=!![];queues[_0x242770['uniqueid']][_0x890a('0x27')]=utils[_0x890a('0x19')]();queues[_0x242770[_0x890a('0x5')]][_0x890a('0x28')]=utils[_0x890a('0x29')](queues[_0x242770['uniqueid']][_0x890a('0x27')],queues[_0x242770[_0x890a('0x5')]]['queuecallerjoinAt']);queues[_0x242770[_0x890a('0x5')]][_0x890a('0x13')]=_0x242770[_0x890a('0x13')];queues[_0x242770[_0x890a('0x5')]][_0x890a('0x2a')]=_0x242770[_0x890a('0x2a')];queues[_0x242770['uniqueid']][_0x890a('0x2b')]=_0x242770['connectedlinenum'];queues[_0x242770[_0x890a('0x5')]][_0x890a('0x2c')]=_0x242770[_0x890a('0x2c')];}};exports[_0x890a('0x2d')]=function(_0x48c381){if(!_[_0x890a('0x1c')](queues[_0x48c381[_0x890a('0x5')]])){queues[_0x48c381[_0x890a('0x5')]][_0x890a('0x15')]=![];queues[_0x48c381[_0x890a('0x5')]]['queuecallerabandon']=![];queues[_0x48c381[_0x890a('0x5')]]['queuecallerabandonAt']=null;queues[_0x48c381['uniqueid']][_0x890a('0x16')]=![];queues[_0x48c381['uniqueid']][_0x890a('0x1f')]=null;queues[_0x48c381['uniqueid']][_0x890a('0x2e')]=!![];queues[_0x48c381['uniqueid']]['lastAssignedTo']=_0x48c381[_0x890a('0x2f')];}};exports[_0x890a('0x30')]=function(_0x58e715){if(!_[_0x890a('0x1c')](queues[_0x58e715['uniqueid']])){if(queues[_0x58e715['uniqueid']][_0x890a('0x27')]){queues[_0x58e715[_0x890a('0x5')]][_0x890a('0x15')]=![];queues[_0x58e715['uniqueid']][_0x890a('0x15')]=![];queues[_0x58e715['uniqueid']]['queuecallerabandonAt']=null;queues[_0x58e715['uniqueid']][_0x890a('0x16')]=![];queues[_0x58e715[_0x890a('0x5')]][_0x890a('0x1f')]=null;queues[_0x58e715[_0x890a('0x5')]][_0x890a('0x2e')]=!![];queues[_0x58e715['uniqueid']][_0x890a('0x8')]=_0x58e715['membername'];queues[_0x58e715[_0x890a('0x5')]][_0x890a('0x17')]=!![];queues[_0x58e715['uniqueid']]['queuecallercompleteAt']=utils[_0x890a('0x19')]();if(_0x58e715[_0x890a('0x31')]==_0x890a('0x32')){if(!queues[_0x58e715[_0x890a('0x5')]][_0x890a('0x32')]){queues[_0x58e715['uniqueid']][_0x890a('0xa')]=_0x890a('0x33');}}else{queues[_0x58e715[_0x890a('0x5')]][_0x890a('0xa')]=_0x890a('0x34')+_0x58e715[_0x890a('0x31')][_0x890a('0x21')]();}writeDB(queues[_0x58e715['uniqueid']]);}}};exports[_0x890a('0x35')]=function(_0x37dfc8){if(!_[_0x890a('0x1c')](queues[_0x37dfc8[_0x890a('0x36')]])){queues[_0x37dfc8['transfereeuniqueid']][_0x890a('0x32')]=!![];queues[_0x37dfc8[_0x890a('0x36')]][_0x890a('0x37')]=_0x890a('0x38');queues[_0x37dfc8[_0x890a('0x36')]][_0x890a('0x39')]=_0x37dfc8['extension'];queues[_0x37dfc8[_0x890a('0x36')]][_0x890a('0x3a')]=_0x37dfc8[_0x890a('0x36')];queues[_0x37dfc8['transfereeuniqueid']][_0x890a('0xa')]=_0x890a('0x3b');}};exports['attendedtransfer']=function(_0x1a48e4){try{if(_0x1a48e4[_0x890a('0x3c')]==_0x1a48e4[_0x890a('0x3d')]){if(!_[_0x890a('0x1c')](queues[_0x1a48e4[_0x890a('0x3e')]])){queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0x32')]=!![];queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0x37')]=_0x890a('0x3f');queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0x39')]=_0x1a48e4[_0x890a('0x40')];queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0x3a')]=_0x1a48e4['origtransfereruniqueid'];queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0xa')]='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0x1a48e4[_0x890a('0x3d')]])){if(_0x1a48e4[_0x890a('0x41')]&&queues[_0x1a48e4[_0x890a('0x41')]]){queues[_0x1a48e4[_0x890a('0x41')]][_0x890a('0x1b')]=0x1;queues[_0x1a48e4[_0x890a('0x36')]]=_[_0x890a('0x42')](queues[_0x1a48e4[_0x890a('0x41')]]);queues[_0x1a48e4[_0x890a('0x36')]][_0x890a('0x10')]=_0x1a48e4[_0x890a('0x43')];queues[_0x1a48e4[_0x890a('0x36')]][_0x890a('0x1b')]=0x2;queues[_0x1a48e4[_0x890a('0x36')]][_0x890a('0x9')]=queues[_0x1a48e4[_0x890a('0x3e')]]['calleridnum'];queues[_0x1a48e4[_0x890a('0x36')]]['calleridname']=queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0x44')];queues[_0x1a48e4[_0x890a('0x36')]][_0x890a('0x45')]=utils[_0x890a('0x19')]();queues[_0x1a48e4[_0x890a('0x36')]][_0x890a('0x27')]=utils['now']();queues[_0x1a48e4[_0x890a('0x36')]]['holdtime']=0x0;queues[_0x1a48e4[_0x890a('0x36')]][_0x890a('0x46')]=0x0;}else{queues[_0x1a48e4[_0x890a('0x3d')]][_0x890a('0x10')]=_0x1a48e4[_0x890a('0x3e')];}}}else if(_0x1a48e4['secondtransfereruniqueid']==_0x1a48e4[_0x890a('0x3e')]){if(!_[_0x890a('0x1c')](queues[_0x1a48e4['origtransfererlinkedid']])){queues[_0x1a48e4[_0x890a('0x3d')]]['transfer']=!![];queues[_0x1a48e4['origtransfererlinkedid']][_0x890a('0x37')]=_0x890a('0x3f');queues[_0x1a48e4['origtransfererlinkedid']]['transferexten']=_0x1a48e4[_0x890a('0x47')];queues[_0x1a48e4['origtransfererlinkedid']][_0x890a('0x3a')]=_0x1a48e4[_0x890a('0x48')];queues[_0x1a48e4[_0x890a('0x3d')]][_0x890a('0xa')]=_0x890a('0x49');}if(!_[_0x890a('0x1c')](queues[_0x1a48e4[_0x890a('0x3e')]])){if(_0x1a48e4['transfertargetlinkedid']&&queues[_0x1a48e4['transfertargetlinkedid']]){queues[_0x1a48e4['transfertargetlinkedid']][_0x890a('0x1b')]=0x1;queues[_0x1a48e4['transfertargetuniqueid']]=_['clone'](queues[_0x1a48e4[_0x890a('0x4a')]]);queues[_0x1a48e4[_0x890a('0x43')]][_0x890a('0x10')]=_0x1a48e4[_0x890a('0x43')];queues[_0x1a48e4['transfertargetuniqueid']][_0x890a('0x1b')]=0x2;queues[_0x1a48e4[_0x890a('0x43')]][_0x890a('0x9')]=queues[_0x1a48e4[_0x890a('0x3d')]]['calleridnum'];queues[_0x1a48e4[_0x890a('0x43')]][_0x890a('0x44')]=queues[_0x1a48e4[_0x890a('0x3d')]][_0x890a('0x44')];queues[_0x1a48e4['transfertargetuniqueid']][_0x890a('0x45')]=utils['now']();queues[_0x1a48e4[_0x890a('0x43')]]['queuecallerleaveAt']=utils[_0x890a('0x19')]();queues[_0x1a48e4[_0x890a('0x43')]]['holdtime']=0x0;queues[_0x1a48e4[_0x890a('0x43')]][_0x890a('0x46')]=0x0;}else{queues[_0x1a48e4[_0x890a('0x3e')]][_0x890a('0x10')]=_0x1a48e4['origtransfererlinkedid'];}}}}catch(_0x10734e){utils[_0x890a('0x4b')](_0x10734e[_0x890a('0x4c')]);}};exports['musiconholdstart']=function(_0x1db0e8){if(!_[_0x890a('0x1c')](queues[_0x1db0e8[_0x890a('0x5')]])){queues[_0x1db0e8[_0x890a('0x5')]][_0x890a('0x4d')]=utils['now']();}};exports[_0x890a('0x4e')]=function(_0xc6cb19){if(!_[_0x890a('0x1c')](queues[_0xc6cb19[_0x890a('0x5')]])){if(!_[_0x890a('0x1c')](queues[_0xc6cb19['uniqueid']][_0x890a('0x4d')])){queues[_0xc6cb19[_0x890a('0x5')]]['mohtime']+=utils['diffTime'](utils[_0x890a('0x19')](),queues[_0xc6cb19['uniqueid']]['musiconholdstartAt']);delete queues[_0xc6cb19[_0x890a('0x5')]][_0x890a('0x4d')];}}};