server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5cf9=['ATTENDED','transferexten','origtransfereruniqueid','ATTENDEDTRANSFER','transfereelinkedid','calleridname','secondtransfereruniqueid','transfertargetlinkedid','transfertargetuniqueid','clone','mohtime','error','stack','musiconholdstart','musiconholdstartAt','util','./utils','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','lastAssignedTo','calleridnum','accountcode','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','assign','position','hangup','queuecallercomplete','queuecallercompleteAt','now','queuecallerexitreason','COMPLETEDBYAGENT','queuecallerenterreason','isNil','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerexitAt','variable','queueposition','queuecallerexit','EXITWITHKEY','ABANDONED','queuecallerleave','queuecallerleaveAt','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','agentconnect','queuecallerabandonAt','assigned','destaccountcode','membername','agentcomplete','reason','transfer','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','extension','transferuniqueid','attendedtransfer','origtransfererlinkedid','secondtransfererlinkedid'];(function(_0x2cd2f0,_0x2c1a55){var _0x137160=function(_0x62979c){while(--_0x62979c){_0x2cd2f0['push'](_0x2cd2f0['shift']());}};_0x137160(++_0x2c1a55);}(_0x5cf9,0x13f));var _0x95cf=function(_0x3af4e5,_0x3009b0){_0x3af4e5=_0x3af4e5-0x0;var _0x31d2be=_0x5cf9[_0x3af4e5];return _0x31d2be;};'use strict';var _=require('lodash');var util=require(_0x95cf('0x0'));var utils=require(_0x95cf('0x1'));var queues={};function writeDB(_0x2d25eb){utils['info'](util[_0x95cf('0x2')](_0x95cf('0x3'),_0x2d25eb['uniqueid'],_0x2d25eb['channel'],_0x2d25eb['queue'],_0x2d25eb[_0x95cf('0x4')],_0x2d25eb[_0x95cf('0x5')],_0x2d25eb[_0x95cf('0x6')],_0x2d25eb['queuecallerexitreason']));if(_0x2d25eb[_0x95cf('0x7')]){utils[_0x95cf('0x8')](_0x2d25eb[_0x95cf('0x7')])[_0x95cf('0x9')](function(_0xcd1ed8){if(_0xcd1ed8){_0x2d25eb['type']=_0xcd1ed8[_0x95cf('0xa')];}utils[_0x95cf('0xb')](_0x95cf('0xc'),_0x2d25eb);});}else{utils[_0x95cf('0xb')](_0x95cf('0xc'),_0x2d25eb);}if(_0x2d25eb[_0x95cf('0xd')]){delete queues[_0x2d25eb['transfereduniqueid']];}else{delete queues[_0x2d25eb[_0x95cf('0xe')]];}}exports['queuecallerjoin']=function(_0x129235){queues[_0x129235[_0x95cf('0xe')]]=_[_0x95cf('0xf')](_0x129235,{'originalposition':_0x129235[_0x95cf('0x10')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports[_0x95cf('0x11')]=function(_0x399fc2){if(!_['isNil'](queues[_0x399fc2[_0x95cf('0xe')]])){if(queues[_0x399fc2[_0x95cf('0xe')]]['queuecallerleaveAt']){if(!queues[_0x399fc2[_0x95cf('0xe')]]['queuecallerabandon']&&!queues[_0x399fc2[_0x95cf('0xe')]]['queuecallerexit']){queues[_0x399fc2['uniqueid']][_0x95cf('0x12')]=!![];queues[_0x399fc2[_0x95cf('0xe')]][_0x95cf('0x13')]=utils[_0x95cf('0x14')]();queues[_0x399fc2['uniqueid']][_0x95cf('0x15')]=_0x95cf('0x16');}writeDB(queues[_0x399fc2[_0x95cf('0xe')]]);}else{if(queues[_0x399fc2[_0x95cf('0xe')]][_0x95cf('0xd')]){queues[queues[_0x399fc2[_0x95cf('0xe')]][_0x95cf('0xd')]]=queues[_0x399fc2[_0x95cf('0xe')]];queues[queues[_0x399fc2['uniqueid']][_0x95cf('0xd')]][_0x95cf('0x17')]=0x2;delete queues[_0x399fc2['uniqueid']];}}}};exports['varset']=function(_0x1fb22d){if(!_[_0x95cf('0x18')](_0x1fb22d['variable'][_0x95cf('0x19')])&&_0x1fb22d[_0x95cf('0x1a')][_0x95cf('0x1b')]()!==_0x95cf('0x1c')){if(!_[_0x95cf('0x18')](queues[_0x1fb22d[_0x95cf('0xe')]])){queues[_0x1fb22d[_0x95cf('0xe')]][_0x95cf('0x1d')]=![];queues[_0x1fb22d[_0x95cf('0xe')]]['queuecallerabandonAt']=null;queues[_0x1fb22d['uniqueid']]['queuecallerexit']=!![];queues[_0x1fb22d['uniqueid']][_0x95cf('0x1e')]=utils[_0x95cf('0x14')]();queues[_0x1fb22d[_0x95cf('0xe')]][_0x95cf('0x15')]=_0x1fb22d['value'][_0x95cf('0x1b')]();writeDB(queues[_0x1fb22d['uniqueid']]);}}else if(!_[_0x95cf('0x18')](_0x1fb22d[_0x95cf('0x1f')][_0x95cf('0x20')])){if(!_[_0x95cf('0x18')](queues[_0x1fb22d['uniqueid']])&&!queues[_0x1fb22d[_0x95cf('0xe')]][_0x95cf('0x1d')]){queues[_0x1fb22d[_0x95cf('0xe')]][_0x95cf('0x1d')]=![];queues[_0x1fb22d['uniqueid']]['queuecallerabandonAt']=null;queues[_0x1fb22d['uniqueid']][_0x95cf('0x21')]=!![];queues[_0x1fb22d[_0x95cf('0xe')]][_0x95cf('0x1e')]=utils[_0x95cf('0x14')]();queues[_0x1fb22d[_0x95cf('0xe')]]['queuecallerexitreason']=_0x95cf('0x22');}}};exports['queuecallerabandon']=function(_0x4d349e){if(!_[_0x95cf('0x18')](queues[_0x4d349e[_0x95cf('0xe')]])){queues[_0x4d349e[_0x95cf('0xe')]][_0x95cf('0x21')]=![];queues[_0x4d349e[_0x95cf('0xe')]][_0x95cf('0x1e')]=null;queues[_0x4d349e[_0x95cf('0xe')]]['queuecallerabandon']=!![];queues[_0x4d349e[_0x95cf('0xe')]]['queuecallerabandonAt']=utils['now']();queues[_0x4d349e[_0x95cf('0xe')]][_0x95cf('0x15')]=_0x95cf('0x23');}};exports[_0x95cf('0x24')]=function(_0x258336){if(!_[_0x95cf('0x18')](queues[_0x258336[_0x95cf('0xe')]])){queues[_0x258336['uniqueid']][_0x95cf('0x24')]=!![];queues[_0x258336[_0x95cf('0xe')]][_0x95cf('0x25')]=utils[_0x95cf('0x14')]();queues[_0x258336[_0x95cf('0xe')]][_0x95cf('0x26')]=utils[_0x95cf('0x27')](queues[_0x258336['uniqueid']][_0x95cf('0x25')],queues[_0x258336[_0x95cf('0xe')]][_0x95cf('0x28')]);queues[_0x258336[_0x95cf('0xe')]][_0x95cf('0x10')]=_0x258336[_0x95cf('0x10')];queues[_0x258336[_0x95cf('0xe')]][_0x95cf('0x29')]=_0x258336['count'];queues[_0x258336[_0x95cf('0xe')]][_0x95cf('0x2a')]=_0x258336[_0x95cf('0x2a')];queues[_0x258336[_0x95cf('0xe')]]['connectedlinename']=_0x258336[_0x95cf('0x2b')];}};exports[_0x95cf('0x2c')]=function(_0x477c17){if(!_[_0x95cf('0x18')](queues[_0x477c17[_0x95cf('0xe')]])){queues[_0x477c17[_0x95cf('0xe')]][_0x95cf('0x1d')]=![];queues[_0x477c17[_0x95cf('0xe')]][_0x95cf('0x1d')]=![];queues[_0x477c17[_0x95cf('0xe')]][_0x95cf('0x2d')]=null;queues[_0x477c17[_0x95cf('0xe')]][_0x95cf('0x21')]=![];queues[_0x477c17[_0x95cf('0xe')]][_0x95cf('0x15')]=null;queues[_0x477c17[_0x95cf('0xe')]]['queuecallerexitAt']=null;queues[_0x477c17[_0x95cf('0xe')]][_0x95cf('0x2e')]=!![];queues[_0x477c17['uniqueid']]['accountcode']=_0x477c17[_0x95cf('0x2f')];queues[_0x477c17['uniqueid']][_0x95cf('0x4')]=_0x477c17[_0x95cf('0x30')];}};exports[_0x95cf('0x31')]=function(_0x24c79d){if(!_[_0x95cf('0x18')](queues[_0x24c79d[_0x95cf('0xe')]])){if(queues[_0x24c79d[_0x95cf('0xe')]][_0x95cf('0x25')]){queues[_0x24c79d[_0x95cf('0xe')]]['queuecallerabandon']=![];queues[_0x24c79d[_0x95cf('0xe')]][_0x95cf('0x1d')]=![];queues[_0x24c79d[_0x95cf('0xe')]]['queuecallerabandonAt']=null;queues[_0x24c79d['uniqueid']][_0x95cf('0x21')]=![];queues[_0x24c79d[_0x95cf('0xe')]]['queuecallerexitAt']=null;queues[_0x24c79d['uniqueid']][_0x95cf('0x2e')]=!![];queues[_0x24c79d[_0x95cf('0xe')]][_0x95cf('0x4')]=_0x24c79d[_0x95cf('0x30')];queues[_0x24c79d[_0x95cf('0xe')]]['queuecallercomplete']=!![];queues[_0x24c79d[_0x95cf('0xe')]]['queuecallercompleteAt']=utils[_0x95cf('0x14')]();if(_0x24c79d[_0x95cf('0x32')]==_0x95cf('0x33')){if(!queues[_0x24c79d[_0x95cf('0xe')]][_0x95cf('0x33')]){queues[_0x24c79d[_0x95cf('0xe')]][_0x95cf('0x15')]='TRANSFER';}}else{queues[_0x24c79d[_0x95cf('0xe')]][_0x95cf('0x15')]=_0x95cf('0x34')+_0x24c79d[_0x95cf('0x32')][_0x95cf('0x1b')]();}writeDB(queues[_0x24c79d[_0x95cf('0xe')]]);}}};exports[_0x95cf('0x35')]=function(_0x1cd06f){if(!_[_0x95cf('0x18')](queues[_0x1cd06f[_0x95cf('0x36')]])){queues[_0x1cd06f[_0x95cf('0x36')]]['transfer']=!![];queues[_0x1cd06f['transfereeuniqueid']][_0x95cf('0x37')]='BLIND';queues[_0x1cd06f[_0x95cf('0x36')]]['transferexten']=_0x1cd06f[_0x95cf('0x38')];queues[_0x1cd06f['transfereeuniqueid']][_0x95cf('0x39')]=_0x1cd06f[_0x95cf('0x36')];queues[_0x1cd06f['transfereeuniqueid']][_0x95cf('0x15')]='BLINDTRANSFER';}};exports[_0x95cf('0x3a')]=function(_0x115e36){try{if(_0x115e36['origtransfereruniqueid']==_0x115e36[_0x95cf('0x3b')]){if(!_[_0x95cf('0x18')](queues[_0x115e36[_0x95cf('0x3c')]])){queues[_0x115e36[_0x95cf('0x3c')]][_0x95cf('0x33')]=!![];queues[_0x115e36['secondtransfererlinkedid']]['transfertype']=_0x95cf('0x3d');queues[_0x115e36[_0x95cf('0x3c')]][_0x95cf('0x3e')]=_0x115e36['origtransfererexten'];queues[_0x115e36['secondtransfererlinkedid']][_0x95cf('0x39')]=_0x115e36[_0x95cf('0x3f')];queues[_0x115e36[_0x95cf('0x3c')]][_0x95cf('0x15')]=_0x95cf('0x40');}if(!_['isNil'](queues[_0x115e36[_0x95cf('0x3b')]])){if(_0x115e36[_0x95cf('0x41')]&&queues[_0x115e36['transfereelinkedid']]){queues[_0x115e36[_0x95cf('0x41')]][_0x95cf('0x17')]=0x1;queues[_0x115e36[_0x95cf('0x36')]]=_['clone'](queues[_0x115e36[_0x95cf('0x41')]]);queues[_0x115e36[_0x95cf('0x36')]][_0x95cf('0xd')]=_0x115e36['transfertargetuniqueid'];queues[_0x115e36[_0x95cf('0x36')]][_0x95cf('0x17')]=0x2;queues[_0x115e36[_0x95cf('0x36')]][_0x95cf('0x5')]=queues[_0x115e36[_0x95cf('0x3c')]]['calleridnum'];queues[_0x115e36['transfereeuniqueid']][_0x95cf('0x42')]=queues[_0x115e36[_0x95cf('0x3c')]][_0x95cf('0x42')];queues[_0x115e36[_0x95cf('0x36')]]['queuecallerjoinAt']=utils[_0x95cf('0x14')]();queues[_0x115e36[_0x95cf('0x36')]][_0x95cf('0x25')]=utils['now']();queues[_0x115e36[_0x95cf('0x36')]][_0x95cf('0x26')]=0x0;queues[_0x115e36['transfereeuniqueid']]['mohtime']=0x0;}else{queues[_0x115e36[_0x95cf('0x3b')]][_0x95cf('0xd')]=_0x115e36['secondtransfererlinkedid'];}}}else if(_0x115e36[_0x95cf('0x43')]==_0x115e36[_0x95cf('0x3c')]){if(!_[_0x95cf('0x18')](queues[_0x115e36['origtransfererlinkedid']])){queues[_0x115e36[_0x95cf('0x3b')]][_0x95cf('0x33')]=!![];queues[_0x115e36[_0x95cf('0x3b')]][_0x95cf('0x37')]='ATTENDED';queues[_0x115e36[_0x95cf('0x3b')]][_0x95cf('0x3e')]=_0x115e36['secondtransfererexten'];queues[_0x115e36['origtransfererlinkedid']]['transferuniqueid']=_0x115e36[_0x95cf('0x43')];queues[_0x115e36['origtransfererlinkedid']][_0x95cf('0x15')]=_0x95cf('0x40');}if(!_[_0x95cf('0x18')](queues[_0x115e36['secondtransfererlinkedid']])){if(_0x115e36[_0x95cf('0x44')]&&queues[_0x115e36[_0x95cf('0x44')]]){queues[_0x115e36[_0x95cf('0x44')]]['queuecallerenterreason']=0x1;queues[_0x115e36[_0x95cf('0x45')]]=_[_0x95cf('0x46')](queues[_0x115e36[_0x95cf('0x44')]]);queues[_0x115e36['transfertargetuniqueid']]['transfereduniqueid']=_0x115e36[_0x95cf('0x45')];queues[_0x115e36['transfertargetuniqueid']][_0x95cf('0x17')]=0x2;queues[_0x115e36[_0x95cf('0x45')]]['calleridnum']=queues[_0x115e36[_0x95cf('0x3b')]][_0x95cf('0x5')];queues[_0x115e36[_0x95cf('0x45')]][_0x95cf('0x42')]=queues[_0x115e36[_0x95cf('0x3b')]]['calleridname'];queues[_0x115e36['transfertargetuniqueid']][_0x95cf('0x28')]=utils[_0x95cf('0x14')]();queues[_0x115e36[_0x95cf('0x45')]][_0x95cf('0x25')]=utils['now']();queues[_0x115e36[_0x95cf('0x45')]][_0x95cf('0x26')]=0x0;queues[_0x115e36['transfertargetuniqueid']][_0x95cf('0x47')]=0x0;}else{queues[_0x115e36['secondtransfererlinkedid']]['transfereduniqueid']=_0x115e36[_0x95cf('0x3b')];}}}}catch(_0x3d894f){utils[_0x95cf('0x48')](_0x3d894f[_0x95cf('0x49')]);}};exports[_0x95cf('0x4a')]=function(_0x534e73){if(!_[_0x95cf('0x18')](queues[_0x534e73['uniqueid']])){queues[_0x534e73[_0x95cf('0xe')]][_0x95cf('0x4b')]=utils[_0x95cf('0x14')]();}};exports['musiconholdstop']=function(_0x3e1867){if(!_['isNil'](queues[_0x3e1867[_0x95cf('0xe')]])){if(!_[_0x95cf('0x18')](queues[_0x3e1867[_0x95cf('0xe')]]['musiconholdstartAt'])){queues[_0x3e1867[_0x95cf('0xe')]][_0x95cf('0x47')]+=utils[_0x95cf('0x27')](utils['now'](),queues[_0x3e1867[_0x95cf('0xe')]]['musiconholdstartAt']);delete queues[_0x3e1867[_0x95cf('0xe')]][_0x95cf('0x4b')];}}};