server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4370=['[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][blindtransfer]','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','calleridname','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','secondtransfererexten','transferuniqueid','transfertargetlinkedid','transfertargetuniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','position','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallercomplete','queuecallercompleteAt','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','error','varset','[%s][queues][varset]','variable','queuestatus','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','now','value','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','queuecallerexit','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','queuecallerjoinAt','count','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','accountcode','agentcomplete','[%s][queues][agentcomplete]','transfer','TRANSFER','COMPLETEDBY','reason'];(function(_0x4cf98e,_0xba4b79){var _0x1623ac=function(_0x459bc0){while(--_0x459bc0){_0x4cf98e['push'](_0x4cf98e['shift']());}};_0x1623ac(++_0xba4b79);}(_0x4370,0x1c1));var _0x0437=function(_0x4cf98e,_0xba4b79){_0x4cf98e=_0x4cf98e-0x0;var _0x1623ac=_0x4370[_0x4cf98e];return _0x1623ac;};'use strict';var _=require('lodash');var util=require(_0x0437('0x0'));var utils=require(_0x0437('0x1'));var queues={};function writeDB(_0x4b25bb){utils[_0x0437('0x2')](util[_0x0437('0x3')](_0x0437('0x4'),_0x4b25bb[_0x0437('0x5')],_0x4b25bb[_0x0437('0x6')],_0x4b25bb[_0x0437('0x7')],_0x4b25bb[_0x0437('0x8')],_0x4b25bb[_0x0437('0x9')],_0x4b25bb['accountcode'],_0x4b25bb[_0x0437('0xa')]));if(_0x4b25bb['queue']){utils['getVoiceQueueByName'](_0x4b25bb[_0x0437('0x7')])[_0x0437('0xb')](function(_0x20ba3c){if(_0x20ba3c){_0x4b25bb[_0x0437('0xc')]=_0x20ba3c[_0x0437('0xc')];}utils['request']('CreateVoiceQueueReport',_0x4b25bb);});}else{utils[_0x0437('0xd')](_0x0437('0xe'),_0x4b25bb);}if(_0x4b25bb['transfereduniqueid']){delete queues[_0x4b25bb[_0x0437('0xf')]];}else{delete queues[_0x4b25bb['uniqueid']];}}exports[_0x0437('0x10')]=function(_0x29a699){try{utils[_0x0437('0x11')](util['format'](_0x0437('0x12'),_0x29a699['uniqueid']),_0x29a699);utils['info'](util['format'](_0x0437('0x13'),_0x29a699['uniqueid'],_0x29a699[_0x0437('0x7')],_0x29a699['position']));queues[_0x29a699[_0x0437('0x5')]]=_[_0x0437('0x14')](_0x29a699,{'originalposition':_0x29a699[_0x0437('0x15')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0x249ec2){utils['error'](util[_0x0437('0x3')](_0x0437('0x12'),_0x29a699[_0x0437('0x5')]),_0x249ec2);}};exports['hangup']=function(_0x19a5fc){try{if(!_[_0x0437('0x16')](queues[_0x19a5fc[_0x0437('0x5')]])){utils[_0x0437('0x11')](util['format'](_0x0437('0x17'),_0x19a5fc[_0x0437('0x5')]),_0x19a5fc);if(queues[_0x19a5fc['uniqueid']][_0x0437('0x18')]){if(!queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0x19')]&&!queues[_0x19a5fc[_0x0437('0x5')]]['queuecallerexit']){queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0x1a')]=!![];queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0x1b')]=utils['now']();queues[_0x19a5fc['uniqueid']]['queuecallerexitreason']='COMPLETEDBYAGENT';}utils[_0x0437('0x2')](util[_0x0437('0x3')]('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x19a5fc[_0x0437('0x5')],queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0x1c')],queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0xa')]));writeDB(queues[_0x19a5fc['uniqueid']]);}else if(queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0xf')]){utils['info'](util['format'](_0x0437('0x1d'),_0x19a5fc[_0x0437('0x5')],queues[_0x19a5fc[_0x0437('0x5')]]['name'],queues[_0x19a5fc[_0x0437('0x5')]]['transfereduniqueid']));queues[queues[_0x19a5fc[_0x0437('0x5')]][_0x0437('0xf')]]=queues[_0x19a5fc[_0x0437('0x5')]];queues[queues[_0x19a5fc['uniqueid']][_0x0437('0xf')]][_0x0437('0x1e')]=0x2;delete queues[_0x19a5fc[_0x0437('0x5')]];}}}catch(_0x530556){utils[_0x0437('0x1f')](util[_0x0437('0x3')]('[%s][queues][hangup]',_0x19a5fc['uniqueid']),_0x530556);}};exports[_0x0437('0x20')]=function(_0x2d4bf1){try{utils['debug'](util[_0x0437('0x3')](_0x0437('0x21'),_0x2d4bf1['uniqueid']),_0x2d4bf1);if(!_[_0x0437('0x16')](_0x2d4bf1[_0x0437('0x22')][_0x0437('0x23')])&&_0x2d4bf1['value'][_0x0437('0x24')]()!==_0x0437('0x25')){if(!_[_0x0437('0x16')](queues[_0x2d4bf1[_0x0437('0x5')]])){queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0x19')]=![];queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0x26')]=null;queues[_0x2d4bf1[_0x0437('0x5')]]['queuecallerexit']=!![];queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0x27')]=utils[_0x0437('0x28')]();queues[_0x2d4bf1[_0x0437('0x5')]]['queuecallerexitreason']=_0x2d4bf1[_0x0437('0x29')][_0x0437('0x24')]();utils[_0x0437('0x2')](util['format'](_0x0437('0x2a'),_0x2d4bf1[_0x0437('0x5')],queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0x1c')],_0x2d4bf1[_0x0437('0x29')],queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0xa')]));writeDB(queues[_0x2d4bf1[_0x0437('0x5')]]);}}else if(!_[_0x0437('0x16')](_0x2d4bf1['variable'][_0x0437('0x2b')])){if(!_['isNil'](queues[_0x2d4bf1[_0x0437('0x5')]])&&!queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0x19')]){queues[_0x2d4bf1['uniqueid']]['queuecallerabandon']=![];queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0x26')]=null;queues[_0x2d4bf1['uniqueid']]['queuecallerexit']=!![];queues[_0x2d4bf1[_0x0437('0x5')]]['queuecallerexitAt']=utils[_0x0437('0x28')]();queues[_0x2d4bf1[_0x0437('0x5')]][_0x0437('0xa')]=_0x0437('0x2c');utils[_0x0437('0x2')](util[_0x0437('0x3')](_0x0437('0x2d'),_0x2d4bf1[_0x0437('0x5')],queues[_0x2d4bf1[_0x0437('0x5')]]['name'],_0x2d4bf1[_0x0437('0x29')],queues[_0x2d4bf1[_0x0437('0x5')]]['queuecallerexitreason']));}}}catch(_0x54a16b){utils[_0x0437('0x1f')](util[_0x0437('0x3')](_0x0437('0x21'),_0x2d4bf1[_0x0437('0x5')]),_0x54a16b);}};exports['queuecallerabandon']=function(_0x3c9464){try{if(!_[_0x0437('0x16')](queues[_0x3c9464[_0x0437('0x5')]])){utils[_0x0437('0x11')](util[_0x0437('0x3')](_0x0437('0x2e'),_0x3c9464[_0x0437('0x5')]),_0x3c9464);queues[_0x3c9464['uniqueid']][_0x0437('0x2f')]=![];queues[_0x3c9464[_0x0437('0x5')]][_0x0437('0x27')]=null;queues[_0x3c9464['uniqueid']]['queuecallerabandon']=!![];queues[_0x3c9464['uniqueid']][_0x0437('0x26')]=utils[_0x0437('0x28')]();queues[_0x3c9464[_0x0437('0x5')]][_0x0437('0xa')]='ABANDONED';utils[_0x0437('0x2')](util[_0x0437('0x3')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x3c9464['uniqueid'],queues[_0x3c9464[_0x0437('0x5')]]['name'],queues[_0x3c9464[_0x0437('0x5')]][_0x0437('0xa')]));}}catch(_0x48f8e9){utils['error'](util[_0x0437('0x3')](_0x0437('0x2e'),_0x3c9464[_0x0437('0x5')]),_0x48f8e9);}};exports[_0x0437('0x30')]=function(_0x29c342){try{if(!_[_0x0437('0x16')](queues[_0x29c342[_0x0437('0x5')]])){utils['debug'](util['format'](_0x0437('0x31'),_0x29c342[_0x0437('0x5')]),_0x29c342);utils['info'](util[_0x0437('0x3')](_0x0437('0x32'),_0x29c342[_0x0437('0x5')],queues[_0x29c342['uniqueid']][_0x0437('0x1c')],_0x29c342[_0x0437('0x33')],_0x29c342[_0x0437('0x34')]));queues[_0x29c342[_0x0437('0x5')]]['queuecallerleave']=!![];queues[_0x29c342[_0x0437('0x5')]][_0x0437('0x18')]=utils[_0x0437('0x28')]();queues[_0x29c342[_0x0437('0x5')]]['holdtime']=utils['diffTime'](queues[_0x29c342['uniqueid']][_0x0437('0x18')],queues[_0x29c342[_0x0437('0x5')]][_0x0437('0x35')]);queues[_0x29c342[_0x0437('0x5')]][_0x0437('0x15')]=_0x29c342['position'];queues[_0x29c342['uniqueid']][_0x0437('0x36')]=_0x29c342[_0x0437('0x36')];queues[_0x29c342[_0x0437('0x5')]][_0x0437('0x33')]=_0x29c342[_0x0437('0x33')];queues[_0x29c342['uniqueid']][_0x0437('0x34')]=_0x29c342[_0x0437('0x34')];}}catch(_0x54896f){utils[_0x0437('0x1f')](util[_0x0437('0x3')](_0x0437('0x31'),_0x29c342[_0x0437('0x5')]),_0x54896f);}};exports['agentconnect']=function(_0x588753){try{if(!_['isNil'](queues[_0x588753['uniqueid']])){utils[_0x0437('0x11')](util[_0x0437('0x3')]('[%s][queues][agentconnect]',_0x588753[_0x0437('0x5')]),_0x588753);utils[_0x0437('0x2')](util[_0x0437('0x3')](_0x0437('0x37'),_0x588753[_0x0437('0x5')],queues[_0x588753[_0x0437('0x5')]][_0x0437('0x1c')],_0x588753[_0x0437('0x38')],_0x588753[_0x0437('0x39')]));queues[_0x588753[_0x0437('0x5')]][_0x0437('0x19')]=![];queues[_0x588753[_0x0437('0x5')]]['queuecallerabandon']=![];queues[_0x588753[_0x0437('0x5')]][_0x0437('0x26')]=null;queues[_0x588753[_0x0437('0x5')]]['queuecallerexit']=![];queues[_0x588753[_0x0437('0x5')]][_0x0437('0xa')]=null;queues[_0x588753['uniqueid']]['queuecallerexitAt']=null;queues[_0x588753[_0x0437('0x5')]][_0x0437('0x3a')]=!![];queues[_0x588753[_0x0437('0x5')]][_0x0437('0x3b')]=_0x588753[_0x0437('0x39')];queues[_0x588753['uniqueid']]['lastAssignedTo']=_0x588753[_0x0437('0x38')];}}catch(_0x26f1c4){utils[_0x0437('0x1f')](util[_0x0437('0x3')]('[%s][queues][agentconnect]',_0x588753[_0x0437('0x5')]),_0x26f1c4);}};exports[_0x0437('0x3c')]=function(_0x543039){try{if(!_[_0x0437('0x16')](queues[_0x543039[_0x0437('0x5')]])){if(queues[_0x543039['uniqueid']][_0x0437('0x18')]){utils['debug'](util[_0x0437('0x3')](_0x0437('0x3d'),_0x543039[_0x0437('0x5')]),_0x543039);queues[_0x543039[_0x0437('0x5')]][_0x0437('0x19')]=![];queues[_0x543039[_0x0437('0x5')]]['queuecallerabandon']=![];queues[_0x543039[_0x0437('0x5')]]['queuecallerabandonAt']=null;queues[_0x543039['uniqueid']][_0x0437('0x2f')]=![];queues[_0x543039[_0x0437('0x5')]]['queuecallerexitAt']=null;queues[_0x543039[_0x0437('0x5')]][_0x0437('0x3a')]=!![];queues[_0x543039[_0x0437('0x5')]][_0x0437('0x8')]=_0x543039[_0x0437('0x38')];queues[_0x543039[_0x0437('0x5')]]['queuecallercomplete']=!![];queues[_0x543039[_0x0437('0x5')]]['queuecallercompleteAt']=utils[_0x0437('0x28')]();if(_0x543039['reason']==_0x0437('0x3e')){if(!queues[_0x543039[_0x0437('0x5')]][_0x0437('0x3e')]){queues[_0x543039['uniqueid']][_0x0437('0xa')]=_0x0437('0x3f');}}else{queues[_0x543039[_0x0437('0x5')]]['queuecallerexitreason']=_0x0437('0x40')+_0x543039[_0x0437('0x41')][_0x0437('0x24')]();}utils[_0x0437('0x2')](util['format'](_0x0437('0x42'),_0x543039[_0x0437('0x5')],queues[_0x543039[_0x0437('0x5')]][_0x0437('0x1c')],_0x543039[_0x0437('0x38')],queues[_0x543039[_0x0437('0x5')]][_0x0437('0xa')]));writeDB(queues[_0x543039['uniqueid']]);}}}catch(_0x43dd7a){utils[_0x0437('0x1f')](util[_0x0437('0x3')]('[%s][queues][agentcomplete]',_0x543039[_0x0437('0x5')]),_0x43dd7a);}};exports[_0x0437('0x43')]=function(_0x3231a8){try{if(!_['isNil'](queues[_0x3231a8[_0x0437('0x44')]])){utils[_0x0437('0x11')](util['format']('[%s][queues][blindtransfer]',_0x3231a8[_0x0437('0x5')]),_0x3231a8);queues[_0x3231a8[_0x0437('0x44')]][_0x0437('0x3e')]=!![];queues[_0x3231a8[_0x0437('0x44')]][_0x0437('0x45')]=_0x0437('0x46');queues[_0x3231a8[_0x0437('0x44')]][_0x0437('0x47')]=_0x3231a8[_0x0437('0x48')];queues[_0x3231a8[_0x0437('0x44')]]['transferuniqueid']=_0x3231a8['transfereeuniqueid'];queues[_0x3231a8[_0x0437('0x44')]]['queuecallerexitreason']=_0x0437('0x49');utils[_0x0437('0x2')](util['format'](_0x0437('0x4a'),_0x3231a8[_0x0437('0x5')],queues[_0x3231a8['transfereeuniqueid']][_0x0437('0x1c')],_0x3231a8[_0x0437('0x44')],_0x3231a8[_0x0437('0x48')]));}}catch(_0x4a7d2d){utils[_0x0437('0x1f')](util[_0x0437('0x3')](_0x0437('0x4b'),_0x3231a8['uniqueid']),_0x4a7d2d);}};exports[_0x0437('0x4c')]=function(_0xef0c7b){try{utils[_0x0437('0x11')](util[_0x0437('0x3')]('[%s][queues][attendedtransfer]',_0xef0c7b[_0x0437('0x4d')]),_0xef0c7b);if(_0xef0c7b[_0x0437('0x4d')]==_0xef0c7b[_0x0437('0x4e')]){if(!_[_0x0437('0x16')](queues[_0xef0c7b[_0x0437('0x4f')]])){utils[_0x0437('0x2')](util[_0x0437('0x3')](_0x0437('0x50'),_0xef0c7b['origtransfereruniqueid'],queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0x1c')],_0xef0c7b[_0x0437('0x51')]));queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0x3e')]=!![];queues[_0xef0c7b[_0x0437('0x4f')]]['transfertype']=_0x0437('0x52');queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0x47')]=_0xef0c7b[_0x0437('0x51')];queues[_0xef0c7b[_0x0437('0x4f')]]['transferuniqueid']=_0xef0c7b['origtransfereruniqueid'];queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0xa')]=_0x0437('0x53');}if(!_[_0x0437('0x16')](queues[_0xef0c7b[_0x0437('0x4e')]])){if(_0xef0c7b[_0x0437('0x54')]&&queues[_0xef0c7b['transfereelinkedid']]){queues[_0xef0c7b[_0x0437('0x54')]][_0x0437('0x1e')]=0x1;queues[_0xef0c7b['transfereeuniqueid']]=_[_0x0437('0x55')](queues[_0xef0c7b[_0x0437('0x54')]]);queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0xf')]=_0xef0c7b['transfertargetuniqueid'];queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x1e')]=0x2;queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x9')]=queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0x9')];queues[_0xef0c7b['transfereeuniqueid']][_0x0437('0x56')]=queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0x56')];queues[_0xef0c7b[_0x0437('0x44')]]['queuecallerjoinAt']=utils[_0x0437('0x28')]();queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x18')]=utils[_0x0437('0x28')]();queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x57')]=0x0;queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x58')]=0x0;utils[_0x0437('0x2')](util[_0x0437('0x3')](_0x0437('0x59'),_0xef0c7b[_0x0437('0x4d')],queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x1c')],queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x9')],queues[_0xef0c7b[_0x0437('0x44')]][_0x0437('0x56')]));}else{utils[_0x0437('0x2')](util['format'](_0x0437('0x5a'),_0xef0c7b['origtransfereruniqueid'],queues[_0xef0c7b[_0x0437('0x4e')]][_0x0437('0x1c')],_0xef0c7b['secondtransfererlinkedid']));queues[_0xef0c7b['origtransfererlinkedid']][_0x0437('0xf')]=_0xef0c7b['secondtransfererlinkedid'];}}}else if(_0xef0c7b[_0x0437('0x5b')]==_0xef0c7b[_0x0437('0x4f')]){if(!_['isNil'](queues[_0xef0c7b['origtransfererlinkedid']])){utils['info'](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0xef0c7b[_0x0437('0x4d')],queues[_0xef0c7b['origtransfererlinkedid']][_0x0437('0x1c')],_0xef0c7b[_0x0437('0x5b')],_0xef0c7b[_0x0437('0x5c')]));queues[_0xef0c7b[_0x0437('0x4e')]]['transfer']=!![];queues[_0xef0c7b[_0x0437('0x4e')]][_0x0437('0x45')]=_0x0437('0x52');queues[_0xef0c7b[_0x0437('0x4e')]][_0x0437('0x47')]=_0xef0c7b[_0x0437('0x5c')];queues[_0xef0c7b['origtransfererlinkedid']][_0x0437('0x5d')]=_0xef0c7b['secondtransfereruniqueid'];queues[_0xef0c7b[_0x0437('0x4e')]][_0x0437('0xa')]='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0xef0c7b[_0x0437('0x4f')]])){if(_0xef0c7b[_0x0437('0x5e')]&&queues[_0xef0c7b['transfertargetlinkedid']]){queues[_0xef0c7b[_0x0437('0x5e')]][_0x0437('0x1e')]=0x1;queues[_0xef0c7b[_0x0437('0x5f')]]=_[_0x0437('0x55')](queues[_0xef0c7b['transfertargetlinkedid']]);queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0xf')]=_0xef0c7b[_0x0437('0x5f')];queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0x1e')]=0x2;queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0x9')]=queues[_0xef0c7b[_0x0437('0x4e')]][_0x0437('0x9')];queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0x56')]=queues[_0xef0c7b[_0x0437('0x4e')]][_0x0437('0x56')];queues[_0xef0c7b['transfertargetuniqueid']][_0x0437('0x35')]=utils[_0x0437('0x28')]();queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0x18')]=utils[_0x0437('0x28')]();queues[_0xef0c7b['transfertargetuniqueid']]['holdtime']=0x0;queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0x58')]=0x0;utils['info'](util[_0x0437('0x3')](_0x0437('0x60'),_0xef0c7b[_0x0437('0x4d')],queues[_0xef0c7b['transfertargetuniqueid']][_0x0437('0x1c')],queues[_0xef0c7b['transfertargetuniqueid']]['transfereduniqueid'],queues[_0xef0c7b['transfertargetuniqueid']][_0x0437('0x9')],queues[_0xef0c7b[_0x0437('0x5f')]][_0x0437('0x56')]));}else{utils[_0x0437('0x2')](util[_0x0437('0x3')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0xef0c7b['origtransfereruniqueid'],queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0x1c')],_0xef0c7b[_0x0437('0x4e')]));queues[_0xef0c7b[_0x0437('0x4f')]][_0x0437('0xf')]=_0xef0c7b[_0x0437('0x4e')];}}}}catch(_0x37d0d4){utils[_0x0437('0x1f')](util[_0x0437('0x3')](_0x0437('0x61'),_0xef0c7b[_0x0437('0x4d')]),_0x37d0d4);}};exports['musiconholdstart']=function(_0x32a5e6){try{if(!_[_0x0437('0x16')](queues[_0x32a5e6[_0x0437('0x5')]])){utils[_0x0437('0x11')](util['format']('[%s][queues][musiconholdstart]',_0x32a5e6['uniqueid']),_0x32a5e6);queues[_0x32a5e6[_0x0437('0x5')]][_0x0437('0x62')]=utils[_0x0437('0x28')]();utils[_0x0437('0x2')](util[_0x0437('0x3')](_0x0437('0x63'),_0x32a5e6[_0x0437('0x5')],queues[_0x32a5e6['uniqueid']]['name'],queues[_0x32a5e6[_0x0437('0x5')]]['musiconholdstartAt']));}}catch(_0x397f8f){utils[_0x0437('0x1f')](util[_0x0437('0x3')]('[%s][queues][musiconholdstart]',_0x32a5e6[_0x0437('0x5')]),_0x397f8f);}};exports['musiconholdstop']=function(_0x3427e4){try{if(!_[_0x0437('0x16')](queues[_0x3427e4[_0x0437('0x5')]])){if(!_[_0x0437('0x16')](queues[_0x3427e4['uniqueid']][_0x0437('0x62')])){utils[_0x0437('0x11')](util[_0x0437('0x3')](_0x0437('0x64'),_0x3427e4[_0x0437('0x5')]),_0x3427e4);queues[_0x3427e4[_0x0437('0x5')]][_0x0437('0x58')]+=utils[_0x0437('0x65')](utils[_0x0437('0x28')](),queues[_0x3427e4['uniqueid']][_0x0437('0x62')]);utils[_0x0437('0x2')](util['format'](_0x0437('0x66'),_0x3427e4[_0x0437('0x5')],queues[_0x3427e4[_0x0437('0x5')]][_0x0437('0x1c')],queues[_0x3427e4['uniqueid']][_0x0437('0x58')]));delete queues[_0x3427e4[_0x0437('0x5')]][_0x0437('0x62')];}}}catch(_0x4341ed){utils[_0x0437('0x1f')](util[_0x0437('0x3')](_0x0437('0x64'),_0x3427e4[_0x0437('0x5')]),_0x4341ed);}};