Built motion from commit 10af8726.|2.6.34
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x71e4=['[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','queuestatus','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','queuecallerexitAt','queuecallerexitreason','value','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','assigned','destaccountcode','agentcomplete','[%s][queues][agentcomplete]','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','transferexten','extension','transferuniqueid','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','ATTENDED','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','origtransfererlinkedid','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','lastAssignedTo','calleridnum','accountcode','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','debug','format','[%s][queues][queuecallerjoin]','position','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','now'];(function(_0x5eaa0b,_0x433b2f){var _0x28b295=function(_0x5e4f6d){while(--_0x5e4f6d){_0x5eaa0b['push'](_0x5eaa0b['shift']());}};_0x28b295(++_0x433b2f);}(_0x71e4,0xb5));var _0x471e=function(_0x38537f,_0x252124){_0x38537f=_0x38537f-0x0;var _0x141e23=_0x71e4[_0x38537f];return _0x141e23;};'use strict';var _=require(_0x471e('0x0'));var util=require(_0x471e('0x1'));var utils=require(_0x471e('0x2'));var queues={};function writeDB(_0x1abb44){utils[_0x471e('0x3')](util['format'](_0x471e('0x4'),_0x1abb44['uniqueid'],_0x1abb44[_0x471e('0x5')],_0x1abb44[_0x471e('0x6')],_0x1abb44[_0x471e('0x7')],_0x1abb44[_0x471e('0x8')],_0x1abb44[_0x471e('0x9')],_0x1abb44['queuecallerexitreason']));if(_0x1abb44['queue']){utils[_0x471e('0xa')](_0x1abb44[_0x471e('0x6')])['then'](function(_0x160b53){if(_0x160b53){_0x1abb44[_0x471e('0xb')]=_0x160b53[_0x471e('0xb')];}utils[_0x471e('0xc')]('CreateVoiceQueueReport',_0x1abb44);});}else{utils['request'](_0x471e('0xd'),_0x1abb44);}if(_0x1abb44['transfereduniqueid']){delete queues[_0x1abb44[_0x471e('0xe')]];}else{delete queues[_0x1abb44[_0x471e('0xf')]];}}exports['queuecallerjoin']=function(_0x5bba3c){try{utils[_0x471e('0x10')](util[_0x471e('0x11')](_0x471e('0x12'),_0x5bba3c[_0x471e('0xf')]),_0x5bba3c);utils[_0x471e('0x3')](util[_0x471e('0x11')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x5bba3c[_0x471e('0xf')],_0x5bba3c['queue'],_0x5bba3c[_0x471e('0x13')]));queues[_0x5bba3c[_0x471e('0xf')]]=_['assign'](_0x5bba3c,{'originalposition':_0x5bba3c['position'],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0x515824){utils[_0x471e('0x14')](util['format'](_0x471e('0x12'),_0x5bba3c[_0x471e('0xf')]),_0x515824);}};exports[_0x471e('0x15')]=function(_0x12bc7b){try{if(!_[_0x471e('0x16')](queues[_0x12bc7b[_0x471e('0xf')]])){utils[_0x471e('0x10')](util[_0x471e('0x11')](_0x471e('0x17'),_0x12bc7b[_0x471e('0xf')]),_0x12bc7b);if(queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0x18')]){if(!queues[_0x12bc7b[_0x471e('0xf')]]['queuecallerabandon']&&!queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0x19')]){queues[_0x12bc7b['uniqueid']][_0x471e('0x1a')]=!![];queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0x1b')]=utils[_0x471e('0x1c')]();queues[_0x12bc7b['uniqueid']]['queuecallerexitreason']='COMPLETEDBYAGENT';}utils[_0x471e('0x3')](util['format'](_0x471e('0x1d'),_0x12bc7b[_0x471e('0xf')],queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0x1e')],queues[_0x12bc7b[_0x471e('0xf')]]['queuecallerexitreason']));writeDB(queues[_0x12bc7b[_0x471e('0xf')]]);}else if(queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0xe')]){utils[_0x471e('0x3')](util[_0x471e('0x11')](_0x471e('0x1f'),_0x12bc7b[_0x471e('0xf')],queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0x1e')],queues[_0x12bc7b[_0x471e('0xf')]][_0x471e('0xe')]));queues[queues[_0x12bc7b['uniqueid']][_0x471e('0xe')]]=queues[_0x12bc7b['uniqueid']];queues[queues[_0x12bc7b[_0x471e('0xf')]]['transfereduniqueid']][_0x471e('0x20')]=0x2;delete queues[_0x12bc7b[_0x471e('0xf')]];}}}catch(_0x1077ec){utils[_0x471e('0x14')](util[_0x471e('0x11')](_0x471e('0x17'),_0x12bc7b[_0x471e('0xf')]),_0x1077ec);}};exports[_0x471e('0x21')]=function(_0xc90823){try{utils[_0x471e('0x10')](util[_0x471e('0x11')]('[%s][queues][varset]',_0xc90823[_0x471e('0xf')]),_0xc90823);if(!_[_0x471e('0x16')](_0xc90823['variable'][_0x471e('0x22')])&&_0xc90823['value'][_0x471e('0x23')]()!==_0x471e('0x24')){if(!_['isNil'](queues[_0xc90823[_0x471e('0xf')]])){queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x25')]=![];queues[_0xc90823['uniqueid']][_0x471e('0x26')]=null;queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x19')]=!![];queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x27')]=utils[_0x471e('0x1c')]();queues[_0xc90823['uniqueid']][_0x471e('0x28')]=_0xc90823[_0x471e('0x29')][_0x471e('0x23')]();utils[_0x471e('0x3')](util[_0x471e('0x11')](_0x471e('0x2a'),_0xc90823['uniqueid'],queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x1e')],_0xc90823['value'],queues[_0xc90823[_0x471e('0xf')]]['queuecallerexitreason']));writeDB(queues[_0xc90823['uniqueid']]);}}else if(!_[_0x471e('0x16')](_0xc90823['variable'][_0x471e('0x2b')])){if(!_['isNil'](queues[_0xc90823[_0x471e('0xf')]])&&!queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x25')]){queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x25')]=![];queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x26')]=null;queues[_0xc90823[_0x471e('0xf')]][_0x471e('0x19')]=!![];queues[_0xc90823[_0x471e('0xf')]]['queuecallerexitAt']=utils[_0x471e('0x1c')]();queues[_0xc90823['uniqueid']][_0x471e('0x28')]=_0x471e('0x2c');utils[_0x471e('0x3')](util[_0x471e('0x11')](_0x471e('0x2d'),_0xc90823[_0x471e('0xf')],queues[_0xc90823['uniqueid']]['name'],_0xc90823[_0x471e('0x29')],queues[_0xc90823['uniqueid']][_0x471e('0x28')]));}}}catch(_0x97330){utils[_0x471e('0x14')](util['format'](_0x471e('0x2e'),_0xc90823[_0x471e('0xf')]),_0x97330);}};exports[_0x471e('0x25')]=function(_0x52f041){try{if(!_[_0x471e('0x16')](queues[_0x52f041['uniqueid']])){utils['debug'](util[_0x471e('0x11')](_0x471e('0x2f'),_0x52f041[_0x471e('0xf')]),_0x52f041);queues[_0x52f041['uniqueid']][_0x471e('0x19')]=![];queues[_0x52f041[_0x471e('0xf')]][_0x471e('0x27')]=null;queues[_0x52f041[_0x471e('0xf')]]['queuecallerabandon']=!![];queues[_0x52f041[_0x471e('0xf')]][_0x471e('0x26')]=utils[_0x471e('0x1c')]();queues[_0x52f041[_0x471e('0xf')]]['queuecallerexitreason']=_0x471e('0x30');utils[_0x471e('0x3')](util[_0x471e('0x11')](_0x471e('0x31'),_0x52f041[_0x471e('0xf')],queues[_0x52f041['uniqueid']][_0x471e('0x1e')],queues[_0x52f041[_0x471e('0xf')]][_0x471e('0x28')]));}}catch(_0x72ec1a){utils[_0x471e('0x14')](util['format'](_0x471e('0x2f'),_0x52f041['uniqueid']),_0x72ec1a);}};exports[_0x471e('0x32')]=function(_0x1d3792){try{if(!_[_0x471e('0x16')](queues[_0x1d3792[_0x471e('0xf')]])){utils[_0x471e('0x10')](util[_0x471e('0x11')](_0x471e('0x33'),_0x1d3792[_0x471e('0xf')]),_0x1d3792);utils[_0x471e('0x3')](util['format'](_0x471e('0x34'),_0x1d3792['uniqueid'],queues[_0x1d3792['uniqueid']][_0x471e('0x1e')],_0x1d3792['connectedlinenum'],_0x1d3792['connectedlinename']));queues[_0x1d3792[_0x471e('0xf')]][_0x471e('0x32')]=!![];queues[_0x1d3792['uniqueid']][_0x471e('0x18')]=utils['now']();queues[_0x1d3792['uniqueid']][_0x471e('0x35')]=utils[_0x471e('0x36')](queues[_0x1d3792[_0x471e('0xf')]]['queuecallerleaveAt'],queues[_0x1d3792['uniqueid']][_0x471e('0x37')]);queues[_0x1d3792[_0x471e('0xf')]][_0x471e('0x13')]=_0x1d3792[_0x471e('0x13')];queues[_0x1d3792[_0x471e('0xf')]]['count']=_0x1d3792[_0x471e('0x38')];queues[_0x1d3792['uniqueid']][_0x471e('0x39')]=_0x1d3792[_0x471e('0x39')];queues[_0x1d3792[_0x471e('0xf')]]['connectedlinename']=_0x1d3792[_0x471e('0x3a')];}}catch(_0xc55b71){utils[_0x471e('0x14')](util['format']('[%s][queues][queuecallerleave]',_0x1d3792[_0x471e('0xf')]),_0xc55b71);}};exports[_0x471e('0x3b')]=function(_0x108430){try{if(!_[_0x471e('0x16')](queues[_0x108430[_0x471e('0xf')]])){utils[_0x471e('0x10')](util[_0x471e('0x11')](_0x471e('0x3c'),_0x108430[_0x471e('0xf')]),_0x108430);utils['info'](util[_0x471e('0x11')](_0x471e('0x3d'),_0x108430[_0x471e('0xf')],queues[_0x108430[_0x471e('0xf')]][_0x471e('0x1e')],_0x108430[_0x471e('0x3e')],_0x108430['destaccountcode']));queues[_0x108430[_0x471e('0xf')]][_0x471e('0x25')]=![];queues[_0x108430[_0x471e('0xf')]][_0x471e('0x25')]=![];queues[_0x108430[_0x471e('0xf')]][_0x471e('0x26')]=null;queues[_0x108430[_0x471e('0xf')]]['queuecallerexit']=![];queues[_0x108430[_0x471e('0xf')]]['queuecallerexitreason']=null;queues[_0x108430[_0x471e('0xf')]][_0x471e('0x27')]=null;queues[_0x108430['uniqueid']][_0x471e('0x3f')]=!![];queues[_0x108430[_0x471e('0xf')]][_0x471e('0x9')]=_0x108430[_0x471e('0x40')];queues[_0x108430[_0x471e('0xf')]][_0x471e('0x7')]=_0x108430[_0x471e('0x3e')];}}catch(_0x4461c8){utils['error'](util['format'](_0x471e('0x3c'),_0x108430[_0x471e('0xf')]),_0x4461c8);}};exports[_0x471e('0x41')]=function(_0x5cdbc8){try{if(!_['isNil'](queues[_0x5cdbc8[_0x471e('0xf')]])){if(queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x18')]){utils[_0x471e('0x10')](util[_0x471e('0x11')](_0x471e('0x42'),_0x5cdbc8['uniqueid']),_0x5cdbc8);queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x25')]=![];queues[_0x5cdbc8[_0x471e('0xf')]]['queuecallerabandon']=![];queues[_0x5cdbc8[_0x471e('0xf')]]['queuecallerabandonAt']=null;queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x19')]=![];queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x27')]=null;queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x3f')]=!![];queues[_0x5cdbc8[_0x471e('0xf')]]['lastAssignedTo']=_0x5cdbc8[_0x471e('0x3e')];queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x1a')]=!![];queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x1b')]=utils[_0x471e('0x1c')]();if(_0x5cdbc8[_0x471e('0x43')]=='transfer'){if(!queues[_0x5cdbc8['uniqueid']][_0x471e('0x44')]){queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x28')]=_0x471e('0x45');}}else{queues[_0x5cdbc8[_0x471e('0xf')]]['queuecallerexitreason']=_0x471e('0x46')+_0x5cdbc8[_0x471e('0x43')][_0x471e('0x23')]();}utils[_0x471e('0x3')](util[_0x471e('0x11')](_0x471e('0x47'),_0x5cdbc8[_0x471e('0xf')],queues[_0x5cdbc8[_0x471e('0xf')]][_0x471e('0x1e')],_0x5cdbc8[_0x471e('0x3e')],queues[_0x5cdbc8['uniqueid']]['queuecallerexitreason']));writeDB(queues[_0x5cdbc8[_0x471e('0xf')]]);}}}catch(_0x98fc6a){utils['error'](util[_0x471e('0x11')]('[%s][queues][agentcomplete]',_0x5cdbc8['uniqueid']),_0x98fc6a);}};exports[_0x471e('0x48')]=function(_0x47833b){try{if(!_[_0x471e('0x16')](queues[_0x47833b[_0x471e('0x49')]])){utils['debug'](util[_0x471e('0x11')](_0x471e('0x4a'),_0x47833b['uniqueid']),_0x47833b);queues[_0x47833b['transfereeuniqueid']][_0x471e('0x44')]=!![];queues[_0x47833b[_0x471e('0x49')]][_0x471e('0x4b')]=_0x471e('0x4c');queues[_0x47833b['transfereeuniqueid']][_0x471e('0x4d')]=_0x47833b[_0x471e('0x4e')];queues[_0x47833b[_0x471e('0x49')]][_0x471e('0x4f')]=_0x47833b[_0x471e('0x49')];queues[_0x47833b['transfereeuniqueid']][_0x471e('0x28')]='BLINDTRANSFER';utils['info'](util[_0x471e('0x11')]('[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER',_0x47833b[_0x471e('0xf')],queues[_0x47833b[_0x471e('0x49')]]['name'],_0x47833b[_0x471e('0x49')],_0x47833b[_0x471e('0x4e')]));}}catch(_0x51c0f9){utils[_0x471e('0x14')](util[_0x471e('0x11')](_0x471e('0x4a'),_0x47833b[_0x471e('0xf')]),_0x51c0f9);}};exports[_0x471e('0x50')]=function(_0x232485){try{utils[_0x471e('0x10')](util[_0x471e('0x11')](_0x471e('0x51'),_0x232485[_0x471e('0x52')]),_0x232485);if(_0x232485['origtransfereruniqueid']==_0x232485['origtransfererlinkedid']){if(!_[_0x471e('0x16')](queues[_0x232485[_0x471e('0x53')]])){utils['info'](util['format'](_0x471e('0x54'),_0x232485[_0x471e('0x52')],queues[_0x232485[_0x471e('0x53')]][_0x471e('0x1e')],_0x232485['origtransfererexten']));queues[_0x232485[_0x471e('0x53')]]['transfer']=!![];queues[_0x232485[_0x471e('0x53')]]['transfertype']=_0x471e('0x55');queues[_0x232485[_0x471e('0x53')]][_0x471e('0x4d')]=_0x232485[_0x471e('0x56')];queues[_0x232485[_0x471e('0x53')]]['transferuniqueid']=_0x232485[_0x471e('0x52')];queues[_0x232485['secondtransfererlinkedid']][_0x471e('0x28')]=_0x471e('0x57');}if(!_['isNil'](queues[_0x232485['origtransfererlinkedid']])){if(_0x232485[_0x471e('0x58')]&&queues[_0x232485[_0x471e('0x58')]]){queues[_0x232485[_0x471e('0x58')]]['queuecallerenterreason']=0x1;queues[_0x232485[_0x471e('0x49')]]=_['clone'](queues[_0x232485[_0x471e('0x58')]]);queues[_0x232485[_0x471e('0x49')]][_0x471e('0xe')]=_0x232485['transfertargetuniqueid'];queues[_0x232485['transfereeuniqueid']][_0x471e('0x20')]=0x2;queues[_0x232485['transfereeuniqueid']][_0x471e('0x8')]=queues[_0x232485[_0x471e('0x53')]][_0x471e('0x8')];queues[_0x232485[_0x471e('0x49')]]['calleridname']=queues[_0x232485[_0x471e('0x53')]]['calleridname'];queues[_0x232485[_0x471e('0x49')]][_0x471e('0x37')]=utils[_0x471e('0x1c')]();queues[_0x232485['transfereeuniqueid']][_0x471e('0x18')]=utils[_0x471e('0x1c')]();queues[_0x232485['transfereeuniqueid']][_0x471e('0x35')]=0x0;queues[_0x232485[_0x471e('0x49')]][_0x471e('0x59')]=0x0;utils[_0x471e('0x3')](util['format'](_0x471e('0x5a'),_0x232485['origtransfereruniqueid'],queues[_0x232485[_0x471e('0x49')]][_0x471e('0x1e')],queues[_0x232485['transfereeuniqueid']][_0x471e('0x8')],queues[_0x232485[_0x471e('0x49')]][_0x471e('0x5b')]));}else{utils[_0x471e('0x3')](util[_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