fefeaef131a660fa4909620ccde1eb14caaeea33
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x685d=['holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','accountcode','queuecallerexitreason','queue','then','type','request','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','info','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','now','error','hangup','isNil','[%s][queues][hangup]','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','queuecallerenterreason','varset','[%s][queues][varset]','variable','queuestatus','value','CONTINUE','queuecallerabandonAt','queuecallerexitAt','toUpperCase','queueposition','EXITWITHKEY','[%s][queues][queuecallerabandon]','ABANDONED','queuecallerleave','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','queuecallerleaveAt','diffTime','queuecallerjoinAt','position','count','connectedlinename','[%s][queues][queuecallerleave]','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','lastAssignedTo','[%s][queues][agentcomplete]','assigned','transfer','TRANSFER','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype','transferexten','extension','transferuniqueid','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','calleridnum'];(function(_0x5105cb,_0x103794){var _0x24b063=function(_0x10b15){while(--_0x10b15){_0x5105cb['push'](_0x5105cb['shift']());}};_0x24b063(++_0x103794);}(_0x685d,0xd6));var _0xd685=function(_0x4f3eab,_0x223fe9){_0x4f3eab=_0x4f3eab-0x0;var _0x1bdd81=_0x685d[_0x4f3eab];return _0x1bdd81;};'use strict';var _=require(_0xd685('0x0'));var util=require(_0xd685('0x1'));var utils=require(_0xd685('0x2'));var queues={};function writeDB(_0x460ef5){utils['info'](util[_0xd685('0x3')](_0xd685('0x4'),_0x460ef5[_0xd685('0x5')],_0x460ef5['channel'],_0x460ef5['queue'],_0x460ef5['lastAssignedTo'],_0x460ef5['calleridnum'],_0x460ef5[_0xd685('0x6')],_0x460ef5[_0xd685('0x7')]));if(_0x460ef5['queue']){utils['getVoiceQueueByName'](_0x460ef5[_0xd685('0x8')])[_0xd685('0x9')](function(_0x17fc41){if(_0x17fc41){_0x460ef5[_0xd685('0xa')]=_0x17fc41[_0xd685('0xa')];}utils[_0xd685('0xb')]('CreateVoiceQueueReport',_0x460ef5);});}else{utils[_0xd685('0xb')]('CreateVoiceQueueReport',_0x460ef5);}if(_0x460ef5['transfereduniqueid']){delete queues[_0x460ef5[_0xd685('0xc')]];}else{delete queues[_0x460ef5['uniqueid']];}}exports[_0xd685('0xd')]=function(_0x32f9dc){try{utils[_0xd685('0xe')](util['format'](_0xd685('0xf'),_0x32f9dc[_0xd685('0x5')]),_0x32f9dc);utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x11'),_0x32f9dc['uniqueid'],_0x32f9dc[_0xd685('0x8')],_0x32f9dc['position']));queues[_0x32f9dc[_0xd685('0x5')]]=_['assign'](_0x32f9dc,{'originalposition':_0x32f9dc['position'],'queuecallerjoinAt':utils[_0xd685('0x12')](),'mohtime':0x0});}catch(_0x4ba161){utils[_0xd685('0x13')](util[_0xd685('0x3')](_0xd685('0xf'),_0x32f9dc[_0xd685('0x5')]),_0x4ba161);}};exports[_0xd685('0x14')]=function(_0x1eb472){try{if(!_[_0xd685('0x15')](queues[_0x1eb472[_0xd685('0x5')]])){utils[_0xd685('0xe')](util[_0xd685('0x3')](_0xd685('0x16'),_0x1eb472[_0xd685('0x5')]),_0x1eb472);if(queues[_0x1eb472['uniqueid']]['queuecallerleaveAt']){if(!queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0x17')]&&!queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0x18')]){queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0x19')]=!![];queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0x1a')]=utils[_0xd685('0x12')]();queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0x7')]=_0xd685('0x1b');}utils[_0xd685('0x10')](util['format'](_0xd685('0x1c'),_0x1eb472[_0xd685('0x5')],queues[_0x1eb472['uniqueid']][_0xd685('0x1d')],queues[_0x1eb472['uniqueid']][_0xd685('0x7')]));writeDB(queues[_0x1eb472[_0xd685('0x5')]]);}else if(queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0xc')]){utils[_0xd685('0x10')](util[_0xd685('0x3')]('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x1eb472['uniqueid'],queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0x1d')],queues[_0x1eb472[_0xd685('0x5')]][_0xd685('0xc')]));queues[queues[_0x1eb472['uniqueid']][_0xd685('0xc')]]=queues[_0x1eb472['uniqueid']];queues[queues[_0x1eb472['uniqueid']]['transfereduniqueid']][_0xd685('0x1e')]=0x2;delete queues[_0x1eb472[_0xd685('0x5')]];}}}catch(_0x34f8fd){utils[_0xd685('0x13')](util['format']('[%s][queues][hangup]',_0x1eb472[_0xd685('0x5')]),_0x34f8fd);}};exports[_0xd685('0x1f')]=function(_0x13df73){try{utils[_0xd685('0xe')](util[_0xd685('0x3')](_0xd685('0x20'),_0x13df73['uniqueid']),_0x13df73);if(!_[_0xd685('0x15')](_0x13df73[_0xd685('0x21')][_0xd685('0x22')])&&_0x13df73[_0xd685('0x23')]['toUpperCase']()!==_0xd685('0x24')){if(!_[_0xd685('0x15')](queues[_0x13df73[_0xd685('0x5')]])){queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x17')]=![];queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x25')]=null;queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x18')]=!![];queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x26')]=utils[_0xd685('0x12')]();queues[_0x13df73[_0xd685('0x5')]]['queuecallerexitreason']=_0x13df73[_0xd685('0x23')][_0xd685('0x27')]();utils[_0xd685('0x10')](util['format']('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x13df73[_0xd685('0x5')],queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x1d')],_0x13df73[_0xd685('0x23')],queues[_0x13df73[_0xd685('0x5')]]['queuecallerexitreason']));writeDB(queues[_0x13df73['uniqueid']]);}}else if(!_['isNil'](_0x13df73[_0xd685('0x21')][_0xd685('0x28')])){if(!_['isNil'](queues[_0x13df73[_0xd685('0x5')]])&&!queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x17')]){queues[_0x13df73[_0xd685('0x5')]]['queuecallerabandon']=![];queues[_0x13df73['uniqueid']][_0xd685('0x25')]=null;queues[_0x13df73['uniqueid']][_0xd685('0x18')]=!![];queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x26')]=utils[_0xd685('0x12')]();queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x7')]=_0xd685('0x29');utils[_0xd685('0x10')](util['format']('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x13df73['uniqueid'],queues[_0x13df73[_0xd685('0x5')]][_0xd685('0x1d')],_0x13df73[_0xd685('0x23')],queues[_0x13df73['uniqueid']]['queuecallerexitreason']));}}}catch(_0x13fe82){utils[_0xd685('0x13')](util[_0xd685('0x3')]('[%s][queues][varset]',_0x13df73[_0xd685('0x5')]),_0x13fe82);}};exports[_0xd685('0x17')]=function(_0x27dbad){try{if(!_[_0xd685('0x15')](queues[_0x27dbad[_0xd685('0x5')]])){utils['debug'](util[_0xd685('0x3')](_0xd685('0x2a'),_0x27dbad[_0xd685('0x5')]),_0x27dbad);queues[_0x27dbad['uniqueid']][_0xd685('0x18')]=![];queues[_0x27dbad[_0xd685('0x5')]]['queuecallerexitAt']=null;queues[_0x27dbad[_0xd685('0x5')]][_0xd685('0x17')]=!![];queues[_0x27dbad[_0xd685('0x5')]][_0xd685('0x25')]=utils['now']();queues[_0x27dbad[_0xd685('0x5')]][_0xd685('0x7')]=_0xd685('0x2b');utils['info'](util[_0xd685('0x3')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x27dbad['uniqueid'],queues[_0x27dbad[_0xd685('0x5')]][_0xd685('0x1d')],queues[_0x27dbad[_0xd685('0x5')]][_0xd685('0x7')]));}}catch(_0x52c50e){utils[_0xd685('0x13')](util['format'](_0xd685('0x2a'),_0x27dbad[_0xd685('0x5')]),_0x52c50e);}};exports[_0xd685('0x2c')]=function(_0x302aaf){try{if(!_[_0xd685('0x15')](queues[_0x302aaf[_0xd685('0x5')]])){utils['debug'](util[_0xd685('0x3')]('[%s][queues][queuecallerleave]',_0x302aaf[_0xd685('0x5')]),_0x302aaf);utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x2d'),_0x302aaf[_0xd685('0x5')],queues[_0x302aaf[_0xd685('0x5')]][_0xd685('0x1d')],_0x302aaf[_0xd685('0x2e')],_0x302aaf['connectedlinename']));queues[_0x302aaf[_0xd685('0x5')]]['queuecallerleave']=!![];queues[_0x302aaf[_0xd685('0x5')]][_0xd685('0x2f')]=utils[_0xd685('0x12')]();queues[_0x302aaf[_0xd685('0x5')]]['holdtime']=utils[_0xd685('0x30')](queues[_0x302aaf[_0xd685('0x5')]][_0xd685('0x2f')],queues[_0x302aaf[_0xd685('0x5')]][_0xd685('0x31')]);queues[_0x302aaf['uniqueid']][_0xd685('0x32')]=_0x302aaf['position'];queues[_0x302aaf[_0xd685('0x5')]][_0xd685('0x33')]=_0x302aaf['count'];queues[_0x302aaf['uniqueid']]['connectedlinenum']=_0x302aaf[_0xd685('0x2e')];queues[_0x302aaf[_0xd685('0x5')]][_0xd685('0x34')]=_0x302aaf['connectedlinename'];}}catch(_0x195c10){utils['error'](util['format'](_0xd685('0x35'),_0x302aaf[_0xd685('0x5')]),_0x195c10);}};exports[_0xd685('0x36')]=function(_0x49764c){try{if(!_[_0xd685('0x15')](queues[_0x49764c[_0xd685('0x5')]])){utils[_0xd685('0xe')](util[_0xd685('0x3')](_0xd685('0x37'),_0x49764c[_0xd685('0x5')]),_0x49764c);utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x38'),_0x49764c[_0xd685('0x5')],queues[_0x49764c[_0xd685('0x5')]][_0xd685('0x1d')],_0x49764c[_0xd685('0x39')],_0x49764c['destaccountcode']));queues[_0x49764c['uniqueid']][_0xd685('0x17')]=![];queues[_0x49764c[_0xd685('0x5')]][_0xd685('0x17')]=![];queues[_0x49764c[_0xd685('0x5')]][_0xd685('0x25')]=null;queues[_0x49764c[_0xd685('0x5')]]['queuecallerexit']=![];queues[_0x49764c[_0xd685('0x5')]][_0xd685('0x7')]=null;queues[_0x49764c[_0xd685('0x5')]][_0xd685('0x26')]=null;queues[_0x49764c[_0xd685('0x5')]]['assigned']=!![];queues[_0x49764c['uniqueid']][_0xd685('0x6')]=_0x49764c[_0xd685('0x3a')];queues[_0x49764c[_0xd685('0x5')]][_0xd685('0x3b')]=_0x49764c[_0xd685('0x39')];}}catch(_0x53d22e){utils[_0xd685('0x13')](util[_0xd685('0x3')](_0xd685('0x37'),_0x49764c[_0xd685('0x5')]),_0x53d22e);}};exports['agentcomplete']=function(_0x1de6b5){try{if(!_[_0xd685('0x15')](queues[_0x1de6b5['uniqueid']])){if(queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x2f')]){utils[_0xd685('0xe')](util['format'](_0xd685('0x3c'),_0x1de6b5[_0xd685('0x5')]),_0x1de6b5);queues[_0x1de6b5[_0xd685('0x5')]]['queuecallerabandon']=![];queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x17')]=![];queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x25')]=null;queues[_0x1de6b5[_0xd685('0x5')]]['queuecallerexit']=![];queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x26')]=null;queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x3d')]=!![];queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x3b')]=_0x1de6b5['membername'];queues[_0x1de6b5[_0xd685('0x5')]]['queuecallercomplete']=!![];queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x1a')]=utils[_0xd685('0x12')]();if(_0x1de6b5['reason']==_0xd685('0x3e')){if(!queues[_0x1de6b5['uniqueid']][_0xd685('0x3e')]){queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x7')]=_0xd685('0x3f');}}else{queues[_0x1de6b5[_0xd685('0x5')]]['queuecallerexitreason']='COMPLETEDBY'+_0x1de6b5['reason'][_0xd685('0x27')]();}utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x40'),_0x1de6b5[_0xd685('0x5')],queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x1d')],_0x1de6b5[_0xd685('0x39')],queues[_0x1de6b5[_0xd685('0x5')]][_0xd685('0x7')]));writeDB(queues[_0x1de6b5[_0xd685('0x5')]]);}}}catch(_0x4d3453){utils[_0xd685('0x13')](util[_0xd685('0x3')](_0xd685('0x3c'),_0x1de6b5['uniqueid']),_0x4d3453);}};exports['blindtransfer']=function(_0x3221a4){try{if(!_[_0xd685('0x15')](queues[_0x3221a4['transfereeuniqueid']])){utils[_0xd685('0xe')](util['format'](_0xd685('0x41'),_0x3221a4[_0xd685('0x5')]),_0x3221a4);queues[_0x3221a4['transfereeuniqueid']][_0xd685('0x3e')]=!![];queues[_0x3221a4[_0xd685('0x42')]][_0xd685('0x43')]='BLIND';queues[_0x3221a4[_0xd685('0x42')]][_0xd685('0x44')]=_0x3221a4[_0xd685('0x45')];queues[_0x3221a4[_0xd685('0x42')]][_0xd685('0x46')]=_0x3221a4['transfereeuniqueid'];queues[_0x3221a4[_0xd685('0x42')]][_0xd685('0x7')]='BLINDTRANSFER';utils['info'](util[_0xd685('0x3')](_0xd685('0x47'),_0x3221a4[_0xd685('0x5')],queues[_0x3221a4['transfereeuniqueid']][_0xd685('0x1d')],_0x3221a4['transfereeuniqueid'],_0x3221a4[_0xd685('0x45')]));}}catch(_0x4a59d2){utils[_0xd685('0x13')](util[_0xd685('0x3')](_0xd685('0x41'),_0x3221a4['uniqueid']),_0x4a59d2);}};exports['attendedtransfer']=function(_0x3840f3){try{utils[_0xd685('0xe')](util[_0xd685('0x3')](_0xd685('0x48'),_0x3840f3[_0xd685('0x49')]),_0x3840f3);if(_0x3840f3['origtransfereruniqueid']==_0x3840f3[_0xd685('0x4a')]){if(!_[_0xd685('0x15')](queues[_0x3840f3['secondtransfererlinkedid']])){utils['info'](util['format'](_0xd685('0x4b'),_0x3840f3[_0xd685('0x49')],queues[_0x3840f3[_0xd685('0x4c')]][_0xd685('0x1d')],_0x3840f3[_0xd685('0x4d')]));queues[_0x3840f3[_0xd685('0x4c')]][_0xd685('0x3e')]=!![];queues[_0x3840f3[_0xd685('0x4c')]][_0xd685('0x43')]=_0xd685('0x4e');queues[_0x3840f3[_0xd685('0x4c')]][_0xd685('0x44')]=_0x3840f3[_0xd685('0x4d')];queues[_0x3840f3[_0xd685('0x4c')]]['transferuniqueid']=_0x3840f3['origtransfereruniqueid'];queues[_0x3840f3[_0xd685('0x4c')]][_0xd685('0x7')]=_0xd685('0x4f');}if(!_['isNil'](queues[_0x3840f3['origtransfererlinkedid']])){if(_0x3840f3['transfereelinkedid']&&queues[_0x3840f3[_0xd685('0x50')]]){queues[_0x3840f3[_0xd685('0x50')]][_0xd685('0x1e')]=0x1;queues[_0x3840f3[_0xd685('0x42')]]=_[_0xd685('0x51')](queues[_0x3840f3[_0xd685('0x50')]]);queues[_0x3840f3[_0xd685('0x42')]]['transfereduniqueid']=_0x3840f3['transfertargetuniqueid'];queues[_0x3840f3[_0xd685('0x42')]][_0xd685('0x1e')]=0x2;queues[_0x3840f3[_0xd685('0x42')]][_0xd685('0x52')]=queues[_0x3840f3['secondtransfererlinkedid']]['calleridnum'];queues[_0x3840f3[_0xd685('0x42')]]['calleridname']=queues[_0x3840f3[_0xd685('0x4c')]]['calleridname'];queues[_0x3840f3[_0xd685('0x42')]][_0xd685('0x31')]=utils[_0xd685('0x12')]();queues[_0x3840f3['transfereeuniqueid']][_0xd685('0x2f')]=utils[_0xd685('0x12')]();queues[_0x3840f3[_0xd685('0x42')]][_0xd685('0x53')]=0x0;queues[_0x3840f3[_0xd685('0x42')]][_0xd685('0x54')]=0x0;utils['info'](util[_0xd685('0x3')](_0xd685('0x55'),_0x3840f3[_0xd685('0x49')],queues[_0x3840f3[_0xd685('0x42')]][_0xd685('0x1d')],queues[_0x3840f3['transfereeuniqueid']][_0xd685('0x52')],queues[_0x3840f3[_0xd685('0x42')]]['calleridname']));}else{utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x56'),_0x3840f3['origtransfereruniqueid'],queues[_0x3840f3[_0xd685('0x4a')]]['name'],_0x3840f3[_0xd685('0x4c')]));queues[_0x3840f3[_0xd685('0x4a')]][_0xd685('0xc')]=_0x3840f3[_0xd685('0x4c')];}}}else if(_0x3840f3[_0xd685('0x57')]==_0x3840f3[_0xd685('0x4c')]){if(!_['isNil'](queues[_0x3840f3[_0xd685('0x4a')]])){utils[_0xd685('0x10')](util[_0xd685('0x3')]('[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0x3840f3[_0xd685('0x49')],queues[_0x3840f3[_0xd685('0x4a')]][_0xd685('0x1d')],_0x3840f3[_0xd685('0x57')],_0x3840f3[_0xd685('0x58')]));queues[_0x3840f3[_0xd685('0x4a')]]['transfer']=!![];queues[_0x3840f3[_0xd685('0x4a')]][_0xd685('0x43')]=_0xd685('0x4e');queues[_0x3840f3[_0xd685('0x4a')]][_0xd685('0x44')]=_0x3840f3[_0xd685('0x58')];queues[_0x3840f3[_0xd685('0x4a')]]['transferuniqueid']=_0x3840f3[_0xd685('0x57')];queues[_0x3840f3[_0xd685('0x4a')]][_0xd685('0x7')]=_0xd685('0x4f');}if(!_[_0xd685('0x15')](queues[_0x3840f3['secondtransfererlinkedid']])){if(_0x3840f3[_0xd685('0x59')]&&queues[_0x3840f3[_0xd685('0x59')]]){queues[_0x3840f3[_0xd685('0x59')]]['queuecallerenterreason']=0x1;queues[_0x3840f3[_0xd685('0x5a')]]=_[_0xd685('0x51')](queues[_0x3840f3[_0xd685('0x59')]]);queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0xc')]=_0x3840f3['transfertargetuniqueid'];queues[_0x3840f3[_0xd685('0x5a')]]['queuecallerenterreason']=0x2;queues[_0x3840f3[_0xd685('0x5a')]]['calleridnum']=queues[_0x3840f3['origtransfererlinkedid']][_0xd685('0x52')];queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0x5b')]=queues[_0x3840f3[_0xd685('0x4a')]][_0xd685('0x5b')];queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0x31')]=utils['now']();queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0x2f')]=utils['now']();queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0x53')]=0x0;queues[_0x3840f3[_0xd685('0x5a')]]['mohtime']=0x0;utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x5c'),_0x3840f3['origtransfereruniqueid'],queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0x1d')],queues[_0x3840f3[_0xd685('0x5a')]]['transfereduniqueid'],queues[_0x3840f3[_0xd685('0x5a')]][_0xd685('0x52')],queues[_0x3840f3['transfertargetuniqueid']]['calleridname']));}else{utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x56'),_0x3840f3['origtransfereruniqueid'],queues[_0x3840f3[_0xd685('0x4c')]]['name'],_0x3840f3[_0xd685('0x4a')]));queues[_0x3840f3[_0xd685('0x4c')]][_0xd685('0xc')]=_0x3840f3[_0xd685('0x4a')];}}}}catch(_0x25e947){utils[_0xd685('0x13')](util[_0xd685('0x3')](_0xd685('0x48'),_0x3840f3[_0xd685('0x49')]),_0x25e947);}};exports[_0xd685('0x5d')]=function(_0x13af69){try{if(!_[_0xd685('0x15')](queues[_0x13af69[_0xd685('0x5')]])){utils[_0xd685('0xe')](util[_0xd685('0x3')]('[%s][queues][musiconholdstart]',_0x13af69[_0xd685('0x5')]),_0x13af69);queues[_0x13af69[_0xd685('0x5')]][_0xd685('0x5e')]=utils['now']();utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x5f'),_0x13af69['uniqueid'],queues[_0x13af69['uniqueid']][_0xd685('0x1d')],queues[_0x13af69[_0xd685('0x5')]][_0xd685('0x5e')]));}}catch(_0x43af93){utils[_0xd685('0x13')](util['format']('[%s][queues][musiconholdstart]',_0x13af69['uniqueid']),_0x43af93);}};exports[_0xd685('0x60')]=function(_0x195599){try{if(!_['isNil'](queues[_0x195599[_0xd685('0x5')]])){if(!_[_0xd685('0x15')](queues[_0x195599[_0xd685('0x5')]][_0xd685('0x5e')])){utils[_0xd685('0xe')](util[_0xd685('0x3')](_0xd685('0x61'),_0x195599[_0xd685('0x5')]),_0x195599);queues[_0x195599[_0xd685('0x5')]][_0xd685('0x54')]+=utils[_0xd685('0x30')](utils['now'](),queues[_0x195599['uniqueid']]['musiconholdstartAt']);utils[_0xd685('0x10')](util[_0xd685('0x3')](_0xd685('0x62'),_0x195599['uniqueid'],queues[_0x195599[_0xd685('0x5')]][_0xd685('0x1d')],queues[_0x195599['uniqueid']][_0xd685('0x54')]));delete queues[_0x195599[_0xd685('0x5')]][_0xd685('0x5e')];}}}catch(_0x5bc64c){utils['error'](util[_0xd685('0x3')]('[%s][queues][musiconholdstop]',_0x195599['uniqueid']),_0x5bc64c);}};