Built motion from commit (unavailable).|2.5.9
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x83c8=['transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','secondtransfererlinkedid','ATTENDED','origtransfereruniqueid','ATTENDEDTRANSFER','transfereelinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','transfertargetuniqueid','calleridnum','calleridname','clone','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstart]','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','accountcode','queuecallerexitreason','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','info','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','queue','assign','position','now','error','isNil','queuecallerleaveAt','queuecallerabandon','queuecallercomplete','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','[%s][queues][hangup]','[%s][queues][varset]','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queuecallerabandonAt','queuecallerexit','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','holdtime','diffTime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','lastAssignedTo','agentcomplete','[%s][queues][agentcomplete]','queuecallercompleteAt','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid'];(function(_0x5738e9,_0x2aed9f){var _0x7cda89=function(_0x10bfba){while(--_0x10bfba){_0x5738e9['push'](_0x5738e9['shift']());}};_0x7cda89(++_0x2aed9f);}(_0x83c8,0x8a));var _0x883c=function(_0x405022,_0x2377a8){_0x405022=_0x405022-0x0;var _0x3b29e7=_0x83c8[_0x405022];return _0x3b29e7;};'use strict';var _=require(_0x883c('0x0'));var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0x157bb6){utils['info'](util[_0x883c('0x1')](_0x883c('0x2'),_0x157bb6[_0x883c('0x3')],_0x157bb6[_0x883c('0x4')],_0x157bb6['queue'],_0x157bb6['lastAssignedTo'],_0x157bb6['calleridnum'],_0x157bb6[_0x883c('0x5')],_0x157bb6[_0x883c('0x6')]));if(_0x157bb6['queue']){utils['getVoiceQueueByName'](_0x157bb6['queue'])[_0x883c('0x7')](function(_0x550574){if(_0x550574){_0x157bb6[_0x883c('0x8')]=_0x550574[_0x883c('0x8')];}utils[_0x883c('0x9')]('CreateVoiceQueueReport',_0x157bb6);});}else{utils[_0x883c('0x9')](_0x883c('0xa'),_0x157bb6);}if(_0x157bb6[_0x883c('0xb')]){delete queues[_0x157bb6[_0x883c('0xb')]];}else{delete queues[_0x157bb6['uniqueid']];}}exports[_0x883c('0xc')]=function(_0x3b7172){try{utils[_0x883c('0xd')](util['format'](_0x883c('0xe'),_0x3b7172['uniqueid']),_0x3b7172);utils[_0x883c('0xf')](util[_0x883c('0x1')](_0x883c('0x10'),_0x3b7172[_0x883c('0x3')],_0x3b7172[_0x883c('0x11')],_0x3b7172['position']));queues[_0x3b7172[_0x883c('0x3')]]=_[_0x883c('0x12')](_0x3b7172,{'originalposition':_0x3b7172[_0x883c('0x13')],'queuecallerjoinAt':utils[_0x883c('0x14')](),'mohtime':0x0});}catch(_0x485b1e){utils[_0x883c('0x15')](util['format'](_0x883c('0xe'),_0x3b7172['uniqueid']),_0x485b1e);}};exports['hangup']=function(_0x320f51){try{if(!_[_0x883c('0x16')](queues[_0x320f51[_0x883c('0x3')]])){utils[_0x883c('0xd')](util[_0x883c('0x1')]('[%s][queues][hangup]',_0x320f51[_0x883c('0x3')]),_0x320f51);if(queues[_0x320f51[_0x883c('0x3')]][_0x883c('0x17')]){if(!queues[_0x320f51['uniqueid']][_0x883c('0x18')]&&!queues[_0x320f51[_0x883c('0x3')]]['queuecallerexit']){queues[_0x320f51[_0x883c('0x3')]][_0x883c('0x19')]=!![];queues[_0x320f51['uniqueid']]['queuecallercompleteAt']=utils[_0x883c('0x14')]();queues[_0x320f51[_0x883c('0x3')]][_0x883c('0x6')]=_0x883c('0x1a');}utils[_0x883c('0xf')](util['format'](_0x883c('0x1b'),_0x320f51['uniqueid'],queues[_0x320f51['uniqueid']][_0x883c('0x1c')],queues[_0x320f51['uniqueid']][_0x883c('0x6')]));writeDB(queues[_0x320f51['uniqueid']]);}else{if(queues[_0x320f51['uniqueid']]['transfereduniqueid']){utils['info'](util[_0x883c('0x1')](_0x883c('0x1d'),_0x320f51['uniqueid'],queues[_0x320f51[_0x883c('0x3')]]['name'],queues[_0x320f51['uniqueid']][_0x883c('0xb')]));queues[queues[_0x320f51[_0x883c('0x3')]]['transfereduniqueid']]=queues[_0x320f51[_0x883c('0x3')]];queues[queues[_0x320f51[_0x883c('0x3')]][_0x883c('0xb')]][_0x883c('0x1e')]=0x2;delete queues[_0x320f51[_0x883c('0x3')]];}}}}catch(_0x262252){utils[_0x883c('0x15')](util['format'](_0x883c('0x1f'),_0x320f51['uniqueid']),_0x262252);}};exports['varset']=function(_0x48eb55){try{utils[_0x883c('0xd')](util['format'](_0x883c('0x20'),_0x48eb55[_0x883c('0x3')]),_0x48eb55);if(!_['isNil'](_0x48eb55[_0x883c('0x21')][_0x883c('0x22')])&&_0x48eb55[_0x883c('0x23')][_0x883c('0x24')]()!==_0x883c('0x25')){if(!_[_0x883c('0x16')](queues[_0x48eb55['uniqueid']])){queues[_0x48eb55['uniqueid']][_0x883c('0x18')]=![];queues[_0x48eb55[_0x883c('0x3')]]['queuecallerabandonAt']=null;queues[_0x48eb55['uniqueid']]['queuecallerexit']=!![];queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x26')]=utils['now']();queues[_0x48eb55['uniqueid']][_0x883c('0x6')]=_0x48eb55[_0x883c('0x23')][_0x883c('0x24')]();utils['info'](util[_0x883c('0x1')](_0x883c('0x27'),_0x48eb55[_0x883c('0x3')],queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x1c')],_0x48eb55[_0x883c('0x23')],queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x6')]));writeDB(queues[_0x48eb55[_0x883c('0x3')]]);}}else if(!_[_0x883c('0x16')](_0x48eb55[_0x883c('0x21')]['queueposition'])){if(!_['isNil'](queues[_0x48eb55[_0x883c('0x3')]])&&!queues[_0x48eb55[_0x883c('0x3')]]['queuecallerabandon']){queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x18')]=![];queues[_0x48eb55['uniqueid']][_0x883c('0x28')]=null;queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x29')]=!![];queues[_0x48eb55['uniqueid']][_0x883c('0x26')]=utils[_0x883c('0x14')]();queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x6')]=_0x883c('0x2a');utils[_0x883c('0xf')](util[_0x883c('0x1')](_0x883c('0x2b'),_0x48eb55[_0x883c('0x3')],queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x1c')],_0x48eb55['value'],queues[_0x48eb55[_0x883c('0x3')]][_0x883c('0x6')]));}}}catch(_0x44da7c){utils['error'](util['format'](_0x883c('0x20'),_0x48eb55['uniqueid']),_0x44da7c);}};exports[_0x883c('0x18')]=function(_0x448267){try{if(!_[_0x883c('0x16')](queues[_0x448267[_0x883c('0x3')]])){utils[_0x883c('0xd')](util['format']('[%s][queues][queuecallerabandon]',_0x448267[_0x883c('0x3')]),_0x448267);queues[_0x448267['uniqueid']][_0x883c('0x29')]=![];queues[_0x448267[_0x883c('0x3')]][_0x883c('0x26')]=null;queues[_0x448267[_0x883c('0x3')]][_0x883c('0x18')]=!![];queues[_0x448267[_0x883c('0x3')]]['queuecallerabandonAt']=utils[_0x883c('0x14')]();queues[_0x448267[_0x883c('0x3')]][_0x883c('0x6')]=_0x883c('0x2c');utils['info'](util['format'](_0x883c('0x2d'),_0x448267[_0x883c('0x3')],queues[_0x448267[_0x883c('0x3')]][_0x883c('0x1c')],queues[_0x448267[_0x883c('0x3')]][_0x883c('0x6')]));}}catch(_0x573893){utils[_0x883c('0x15')](util[_0x883c('0x1')]('[%s][queues][queuecallerabandon]',_0x448267[_0x883c('0x3')]),_0x573893);}};exports[_0x883c('0x2e')]=function(_0x22b3b6){try{if(!_[_0x883c('0x16')](queues[_0x22b3b6[_0x883c('0x3')]])){utils[_0x883c('0xd')](util[_0x883c('0x1')](_0x883c('0x2f'),_0x22b3b6[_0x883c('0x3')]),_0x22b3b6);utils[_0x883c('0xf')](util[_0x883c('0x1')](_0x883c('0x30'),_0x22b3b6['uniqueid'],queues[_0x22b3b6[_0x883c('0x3')]][_0x883c('0x1c')],_0x22b3b6[_0x883c('0x31')],_0x22b3b6['connectedlinename']));queues[_0x22b3b6[_0x883c('0x3')]][_0x883c('0x2e')]=!![];queues[_0x22b3b6['uniqueid']][_0x883c('0x17')]=utils[_0x883c('0x14')]();queues[_0x22b3b6['uniqueid']][_0x883c('0x32')]=utils[_0x883c('0x33')](queues[_0x22b3b6[_0x883c('0x3')]][_0x883c('0x17')],queues[_0x22b3b6[_0x883c('0x3')]][_0x883c('0x34')]);queues[_0x22b3b6[_0x883c('0x3')]][_0x883c('0x13')]=_0x22b3b6[_0x883c('0x13')];queues[_0x22b3b6['uniqueid']][_0x883c('0x35')]=_0x22b3b6['count'];queues[_0x22b3b6[_0x883c('0x3')]]['connectedlinenum']=_0x22b3b6[_0x883c('0x31')];queues[_0x22b3b6[_0x883c('0x3')]]['connectedlinename']=_0x22b3b6['connectedlinename'];}}catch(_0x467d79){utils[_0x883c('0x15')](util[_0x883c('0x1')]('[%s][queues][queuecallerleave]',_0x22b3b6[_0x883c('0x3')]),_0x467d79);}};exports[_0x883c('0x36')]=function(_0x4a911b){try{if(!_[_0x883c('0x16')](queues[_0x4a911b['uniqueid']])){utils[_0x883c('0xd')](util[_0x883c('0x1')](_0x883c('0x37'),_0x4a911b[_0x883c('0x3')]),_0x4a911b);utils['info'](util['format'](_0x883c('0x38'),_0x4a911b[_0x883c('0x3')],queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x1c')],_0x4a911b[_0x883c('0x39')],_0x4a911b[_0x883c('0x3a')]));queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x18')]=![];queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x18')]=![];queues[_0x4a911b['uniqueid']]['queuecallerabandonAt']=null;queues[_0x4a911b[_0x883c('0x3')]]['queuecallerexit']=![];queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x6')]=null;queues[_0x4a911b[_0x883c('0x3')]]['queuecallerexitAt']=null;queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x3b')]=!![];queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x5')]=_0x4a911b[_0x883c('0x3a')];queues[_0x4a911b[_0x883c('0x3')]][_0x883c('0x3c')]=_0x4a911b[_0x883c('0x39')];}}catch(_0x518a78){utils['error'](util[_0x883c('0x1')](_0x883c('0x37'),_0x4a911b[_0x883c('0x3')]),_0x518a78);}};exports[_0x883c('0x3d')]=function(_0x523e65){try{if(!_[_0x883c('0x16')](queues[_0x523e65[_0x883c('0x3')]])){if(queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x17')]){utils[_0x883c('0xd')](util[_0x883c('0x1')](_0x883c('0x3e'),_0x523e65[_0x883c('0x3')]),_0x523e65);queues[_0x523e65['uniqueid']][_0x883c('0x18')]=![];queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x18')]=![];queues[_0x523e65['uniqueid']][_0x883c('0x28')]=null;queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x29')]=![];queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x26')]=null;queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x3b')]=!![];queues[_0x523e65[_0x883c('0x3')]]['lastAssignedTo']=_0x523e65[_0x883c('0x39')];queues[_0x523e65['uniqueid']][_0x883c('0x19')]=!![];queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x3f')]=utils['now']();if(_0x523e65[_0x883c('0x40')]==_0x883c('0x41')){if(!queues[_0x523e65[_0x883c('0x3')]]['transfer']){queues[_0x523e65['uniqueid']]['queuecallerexitreason']=_0x883c('0x42');}}else{queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x6')]=_0x883c('0x43')+_0x523e65[_0x883c('0x40')]['toUpperCase']();}utils[_0x883c('0xf')](util[_0x883c('0x1')](_0x883c('0x44'),_0x523e65[_0x883c('0x3')],queues[_0x523e65['uniqueid']][_0x883c('0x1c')],_0x523e65[_0x883c('0x39')],queues[_0x523e65[_0x883c('0x3')]][_0x883c('0x6')]));writeDB(queues[_0x523e65['uniqueid']]);}}}catch(_0xe032e){utils['error'](util[_0x883c('0x1')](_0x883c('0x3e'),_0x523e65[_0x883c('0x3')]),_0xe032e);}};exports[_0x883c('0x45')]=function(_0x3b52f2){try{if(!_[_0x883c('0x16')](queues[_0x3b52f2['transfereeuniqueid']])){utils[_0x883c('0xd')](util[_0x883c('0x1')](_0x883c('0x46'),_0x3b52f2[_0x883c('0x3')]),_0x3b52f2);queues[_0x3b52f2[_0x883c('0x47')]][_0x883c('0x41')]=!![];queues[_0x3b52f2[_0x883c('0x47')]][_0x883c('0x48')]=_0x883c('0x49');queues[_0x3b52f2[_0x883c('0x47')]][_0x883c('0x4a')]=_0x3b52f2[_0x883c('0x4b')];queues[_0x3b52f2[_0x883c('0x47')]][_0x883c('0x4c')]=_0x3b52f2['transfereeuniqueid'];queues[_0x3b52f2[_0x883c('0x47')]][_0x883c('0x6')]=_0x883c('0x4d');utils['info'](util[_0x883c('0x1')](_0x883c('0x4e'),_0x3b52f2[_0x883c('0x3')],queues[_0x3b52f2[_0x883c('0x47')]][_0x883c('0x1c')],_0x3b52f2[_0x883c('0x47')],_0x3b52f2[_0x883c('0x4b')]));}}catch(_0x487dd1){utils[_0x883c('0x15')](util[_0x883c('0x1')]('[%s][queues][blindtransfer]',_0x3b52f2[_0x883c('0x3')]),_0x487dd1);}};exports[_0x883c('0x4f')]=function(_0x495ebb){try{utils[_0x883c('0xd')](util[_0x883c('0x1')](_0x883c('0x50'),_0x495ebb['uniqueid']),_0x495ebb);if(_0x495ebb['origtransfereruniqueid']==_0x495ebb[_0x883c('0x51')]){if(!_[_0x883c('0x16')](queues[_0x495ebb['secondtransfererlinkedid']])){utils[_0x883c('0xf')](util['format'](_0x883c('0x52'),_0x495ebb[_0x883c('0x3')],queues[_0x495ebb['secondtransfererlinkedid']]['name'],_0x495ebb['origtransfereruniqueid'],_0x495ebb[_0x883c('0x53')]));queues[_0x495ebb['secondtransfererlinkedid']][_0x883c('0x41')]=!![];queues[_0x495ebb[_0x883c('0x54')]][_0x883c('0x48')]=_0x883c('0x55');queues[_0x495ebb[_0x883c('0x54')]][_0x883c('0x4a')]=_0x495ebb[_0x883c('0x53')];queues[_0x495ebb[_0x883c('0x54')]][_0x883c('0x4c')]=_0x495ebb[_0x883c('0x56')];queues[_0x495ebb[_0x883c('0x54')]][_0x883c('0x6')]=_0x883c('0x57');}if(!_[_0x883c('0x16')](queues[_0x495ebb[_0x883c('0x51')]])){if(_0x495ebb[_0x883c('0x58')]&&queues[_0x495ebb['transfereelinkedid']]){utils[_0x883c('0xf')](util['format'](_0x883c('0x59'),_0x495ebb[_0x883c('0x3')],queues[_0x495ebb[_0x883c('0x47')]][_0x883c('0x1c')],_0x495ebb[_0x883c('0x5a')],queues[_0x495ebb['secondtransfererlinkedid']][_0x883c('0x5b')],queues[_0x495ebb['secondtransfererlinkedid']][_0x883c('0x5c')]));queues[_0x495ebb[_0x883c('0x58')]][_0x883c('0x1e')]=0x1;queues[_0x495ebb[_0x883c('0x47')]]=_[_0x883c('0x5d')](queues[_0x495ebb[_0x883c('0x58')]]);queues[_0x495ebb[_0x883c('0x47')]]['transfereduniqueid']=_0x495ebb['transfertargetuniqueid'];queues[_0x495ebb[_0x883c('0x47')]][_0x883c('0x1e')]=0x2;queues[_0x495ebb[_0x883c('0x47')]][_0x883c('0x5b')]=queues[_0x495ebb[_0x883c('0x54')]][_0x883c('0x5b')];queues[_0x495ebb[_0x883c('0x47')]][_0x883c('0x5c')]=queues[_0x495ebb['secondtransfererlinkedid']]['calleridname'];queues[_0x495ebb[_0x883c('0x47')]]['queuecallerjoinAt']=utils[_0x883c('0x14')]();queues[_0x495ebb[_0x883c('0x47')]][_0x883c('0x17')]=utils['now']();queues[_0x495ebb[_0x883c('0x47')]]['holdtime']=0x0;queues[_0x495ebb[_0x883c('0x47')]][_0x883c('0x5e')]=0x0;}else{utils[_0x883c('0xf')](util[_0x883c('0x1')](_0x883c('0x5f'),_0x495ebb[_0x883c('0x3')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