server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6ab5=['queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','assign','position','isNil','queuecallerabandon','queuecallerexit','now','COMPLETEDBYAGENT','queuecallerenterreason','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandonAt','queueposition','queuecallerexitAt','EXITWITHKEY','ABANDONED','queuecallerleave','queuecallerleaveAt','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','agentconnect','membername','queuecallercomplete','queuecallercompleteAt','reason','transfer','TRANSFER','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','ATTENDED','secondtransfererlinkedid','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','clone','calleridname','mohtime','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','musiconholdstart','musiconholdstop','musiconholdstartAt','lodash','util','./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel'];(function(_0x51ab83,_0x2721b9){var _0x14b6de=function(_0x243483){while(--_0x243483){_0x51ab83['push'](_0x51ab83['shift']());}};_0x14b6de(++_0x2721b9);}(_0x6ab5,0xe2));var _0x56ab=function(_0x363ef8,_0x4ecb1a){_0x363ef8=_0x363ef8-0x0;var _0x148822=_0x6ab5[_0x363ef8];return _0x148822;};'use strict';var _=require(_0x56ab('0x0'));var util=require(_0x56ab('0x1'));var utils=require(_0x56ab('0x2'));var queues={};function writeDB(_0x240c56){utils[_0x56ab('0x3')](util[_0x56ab('0x4')](_0x56ab('0x5'),_0x240c56[_0x56ab('0x6')],_0x240c56[_0x56ab('0x7')],_0x240c56[_0x56ab('0x8')],_0x240c56[_0x56ab('0x9')],_0x240c56[_0x56ab('0xa')],_0x240c56[_0x56ab('0xb')],_0x240c56[_0x56ab('0xc')]));if(_0x240c56[_0x56ab('0x8')]){utils['getVoiceQueueByName'](_0x240c56[_0x56ab('0x8')])[_0x56ab('0xd')](function(_0x5273df){if(_0x5273df){_0x240c56[_0x56ab('0xe')]=_0x5273df[_0x56ab('0xe')];}utils['request']('CreateVoiceQueueReport',_0x240c56);});}else{utils[_0x56ab('0xf')](_0x56ab('0x10'),_0x240c56);}if(_0x240c56[_0x56ab('0x11')]){delete queues[_0x240c56['transfereduniqueid']];}else{delete queues[_0x240c56['uniqueid']];}}exports[_0x56ab('0x12')]=function(_0x2ff6b9){queues[_0x2ff6b9[_0x56ab('0x6')]]=_[_0x56ab('0x13')](_0x2ff6b9,{'originalposition':_0x2ff6b9[_0x56ab('0x14')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports['hangup']=function(_0x3c387e){if(!_[_0x56ab('0x15')](queues[_0x3c387e[_0x56ab('0x6')]])){if(queues[_0x3c387e[_0x56ab('0x6')]]['queuecallerleaveAt']){if(!queues[_0x3c387e[_0x56ab('0x6')]][_0x56ab('0x16')]&&!queues[_0x3c387e['uniqueid']][_0x56ab('0x17')]){queues[_0x3c387e['uniqueid']]['queuecallercomplete']=!![];queues[_0x3c387e[_0x56ab('0x6')]]['queuecallercompleteAt']=utils[_0x56ab('0x18')]();queues[_0x3c387e[_0x56ab('0x6')]][_0x56ab('0xc')]=_0x56ab('0x19');}writeDB(queues[_0x3c387e[_0x56ab('0x6')]]);}else{if(queues[_0x3c387e[_0x56ab('0x6')]]['transfereduniqueid']){queues[queues[_0x3c387e[_0x56ab('0x6')]]['transfereduniqueid']]=queues[_0x3c387e[_0x56ab('0x6')]];queues[queues[_0x3c387e[_0x56ab('0x6')]][_0x56ab('0x11')]][_0x56ab('0x1a')]=0x2;delete queues[_0x3c387e[_0x56ab('0x6')]];}}}};exports['varset']=function(_0x1aeebb){if(!_[_0x56ab('0x15')](_0x1aeebb[_0x56ab('0x1b')][_0x56ab('0x1c')])&&_0x1aeebb[_0x56ab('0x1d')][_0x56ab('0x1e')]()!==_0x56ab('0x1f')){if(!_[_0x56ab('0x15')](queues[_0x1aeebb['uniqueid']])){queues[_0x1aeebb[_0x56ab('0x6')]]['queuecallerabandon']=![];queues[_0x1aeebb['uniqueid']][_0x56ab('0x20')]=null;queues[_0x1aeebb[_0x56ab('0x6')]][_0x56ab('0x17')]=!![];queues[_0x1aeebb[_0x56ab('0x6')]]['queuecallerexitAt']=utils[_0x56ab('0x18')]();queues[_0x1aeebb['uniqueid']][_0x56ab('0xc')]=_0x1aeebb[_0x56ab('0x1d')][_0x56ab('0x1e')]();writeDB(queues[_0x1aeebb[_0x56ab('0x6')]]);}}else if(!_[_0x56ab('0x15')](_0x1aeebb[_0x56ab('0x1b')][_0x56ab('0x21')])){if(!_[_0x56ab('0x15')](queues[_0x1aeebb[_0x56ab('0x6')]])&&!queues[_0x1aeebb[_0x56ab('0x6')]]['queuecallerabandon']){queues[_0x1aeebb[_0x56ab('0x6')]][_0x56ab('0x16')]=![];queues[_0x1aeebb[_0x56ab('0x6')]][_0x56ab('0x20')]=null;queues[_0x1aeebb[_0x56ab('0x6')]]['queuecallerexit']=!![];queues[_0x1aeebb[_0x56ab('0x6')]][_0x56ab('0x22')]=utils[_0x56ab('0x18')]();queues[_0x1aeebb['uniqueid']][_0x56ab('0xc')]=_0x56ab('0x23');}}};exports[_0x56ab('0x16')]=function(_0x397b0d){if(!_[_0x56ab('0x15')](queues[_0x397b0d[_0x56ab('0x6')]])){queues[_0x397b0d['uniqueid']]['queuecallerexit']=![];queues[_0x397b0d[_0x56ab('0x6')]][_0x56ab('0x22')]=null;queues[_0x397b0d[_0x56ab('0x6')]][_0x56ab('0x16')]=!![];queues[_0x397b0d[_0x56ab('0x6')]][_0x56ab('0x20')]=utils['now']();queues[_0x397b0d[_0x56ab('0x6')]]['queuecallerexitreason']=_0x56ab('0x24');}};exports[_0x56ab('0x25')]=function(_0x1b9edf){if(!_[_0x56ab('0x15')](queues[_0x1b9edf[_0x56ab('0x6')]])){queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x25')]=!![];queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x26')]=utils[_0x56ab('0x18')]();queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x27')]=utils[_0x56ab('0x28')](queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x26')],queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x29')]);queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x14')]=_0x1b9edf[_0x56ab('0x14')];queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x2a')]=_0x1b9edf[_0x56ab('0x2a')];queues[_0x1b9edf['uniqueid']][_0x56ab('0x2b')]=_0x1b9edf[_0x56ab('0x2b')];queues[_0x1b9edf[_0x56ab('0x6')]][_0x56ab('0x2c')]=_0x1b9edf['connectedlinename'];}};exports[_0x56ab('0x2d')]=function(_0x2c3ad8){if(!_['isNil'](queues[_0x2c3ad8['uniqueid']])){queues[_0x2c3ad8[_0x56ab('0x6')]]['queuecallerabandon']=![];queues[_0x2c3ad8[_0x56ab('0x6')]][_0x56ab('0x16')]=![];queues[_0x2c3ad8['uniqueid']][_0x56ab('0x20')]=null;queues[_0x2c3ad8['uniqueid']][_0x56ab('0x17')]=![];queues[_0x2c3ad8[_0x56ab('0x6')]]['queuecallerexitreason']=null;queues[_0x2c3ad8[_0x56ab('0x6')]]['queuecallerexitAt']=null;queues[_0x2c3ad8['uniqueid']]['assigned']=!![];queues[_0x2c3ad8['uniqueid']]['accountcode']=_0x2c3ad8['destaccountcode'];queues[_0x2c3ad8[_0x56ab('0x6')]][_0x56ab('0x9')]=_0x2c3ad8[_0x56ab('0x2e')];}};exports['agentcomplete']=function(_0x2a4abe){if(!_[_0x56ab('0x15')](queues[_0x2a4abe[_0x56ab('0x6')]])){if(queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x26')]){queues[_0x2a4abe['uniqueid']][_0x56ab('0x16')]=![];queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x16')]=![];queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x20')]=null;queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x17')]=![];queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x22')]=null;queues[_0x2a4abe[_0x56ab('0x6')]]['assigned']=!![];queues[_0x2a4abe['uniqueid']]['lastAssignedTo']=_0x2a4abe['membername'];queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x2f')]=!![];queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0x30')]=utils[_0x56ab('0x18')]();if(_0x2a4abe[_0x56ab('0x31')]==_0x56ab('0x32')){if(!queues[_0x2a4abe['uniqueid']][_0x56ab('0x32')]){queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0xc')]=_0x56ab('0x33');}}else{queues[_0x2a4abe[_0x56ab('0x6')]][_0x56ab('0xc')]=_0x56ab('0x34')+_0x2a4abe[_0x56ab('0x31')][_0x56ab('0x1e')]();}writeDB(queues[_0x2a4abe['uniqueid']]);}}};exports[_0x56ab('0x35')]=function(_0x3b93c8){if(!_[_0x56ab('0x15')](queues[_0x3b93c8[_0x56ab('0x36')]])){queues[_0x3b93c8['transfereeuniqueid']][_0x56ab('0x32')]=!![];queues[_0x3b93c8[_0x56ab('0x36')]][_0x56ab('0x37')]=_0x56ab('0x38');queues[_0x3b93c8[_0x56ab('0x36')]][_0x56ab('0x39')]=_0x3b93c8['extension'];queues[_0x3b93c8[_0x56ab('0x36')]][_0x56ab('0x3a')]=_0x3b93c8['transfereeuniqueid'];queues[_0x3b93c8[_0x56ab('0x36')]]['queuecallerexitreason']=_0x56ab('0x3b');}};exports[_0x56ab('0x3c')]=function(_0x5cb217){try{if(_0x5cb217[_0x56ab('0x3d')]==_0x5cb217[_0x56ab('0x3e')]){if(!_[_0x56ab('0x15')](queues[_0x5cb217['secondtransfererlinkedid']])){queues[_0x5cb217['secondtransfererlinkedid']][_0x56ab('0x32')]=!![];queues[_0x5cb217['secondtransfererlinkedid']][_0x56ab('0x37')]=_0x56ab('0x3f');queues[_0x5cb217[_0x56ab('0x40')]][_0x56ab('0x39')]=_0x5cb217[_0x56ab('0x41')];queues[_0x5cb217['secondtransfererlinkedid']][_0x56ab('0x3a')]=_0x5cb217[_0x56ab('0x3d')];queues[_0x5cb217[_0x56ab('0x40')]][_0x56ab('0xc')]=_0x56ab('0x42');}if(!_[_0x56ab('0x15')](queues[_0x5cb217[_0x56ab('0x3e')]])){if(_0x5cb217[_0x56ab('0x43')]&&queues[_0x5cb217[_0x56ab('0x43')]]){queues[_0x5cb217[_0x56ab('0x43')]][_0x56ab('0x1a')]=0x1;queues[_0x5cb217['transfereeuniqueid']]=_[_0x56ab('0x44')](queues[_0x5cb217[_0x56ab('0x43')]]);queues[_0x5cb217['transfereeuniqueid']][_0x56ab('0x11')]=_0x5cb217['transfertargetuniqueid'];queues[_0x5cb217[_0x56ab('0x36')]]['queuecallerenterreason']=0x2;queues[_0x5cb217['transfereeuniqueid']][_0x56ab('0xa')]=queues[_0x5cb217['secondtransfererlinkedid']][_0x56ab('0xa')];queues[_0x5cb217[_0x56ab('0x36')]]['calleridname']=queues[_0x5cb217['secondtransfererlinkedid']][_0x56ab('0x45')];queues[_0x5cb217['transfereeuniqueid']][_0x56ab('0x29')]=utils['now']();queues[_0x5cb217[_0x56ab('0x36')]][_0x56ab('0x26')]=utils[_0x56ab('0x18')]();queues[_0x5cb217['transfereeuniqueid']][_0x56ab('0x27')]=0x0;queues[_0x5cb217[_0x56ab('0x36')]][_0x56ab('0x46')]=0x0;}else{queues[_0x5cb217['origtransfererlinkedid']][_0x56ab('0x11')]=_0x5cb217[_0x56ab('0x40')];}}}else if(_0x5cb217[_0x56ab('0x47')]==_0x5cb217[_0x56ab('0x40')]){if(!_['isNil'](queues[_0x5cb217[_0x56ab('0x3e')]])){queues[_0x5cb217['origtransfererlinkedid']][_0x56ab('0x32')]=!![];queues[_0x5cb217[_0x56ab('0x3e')]][_0x56ab('0x37')]=_0x56ab('0x3f');queues[_0x5cb217[_0x56ab('0x3e')]][_0x56ab('0x39')]=_0x5cb217[_0x56ab('0x48')];queues[_0x5cb217['origtransfererlinkedid']][_0x56ab('0x3a')]=_0x5cb217[_0x56ab('0x47')];queues[_0x5cb217[_0x56ab('0x3e')]][_0x56ab('0xc')]=_0x56ab('0x42');}if(!_[_0x56ab('0x15')](queues[_0x5cb217[_0x56ab('0x40')]])){if(_0x5cb217[_0x56ab('0x49')]&&queues[_0x5cb217[_0x56ab('0x49')]]){queues[_0x5cb217['transfertargetlinkedid']][_0x56ab('0x1a')]=0x1;queues[_0x5cb217[_0x56ab('0x4a')]]=_[_0x56ab('0x44')](queues[_0x5cb217[_0x56ab('0x49')]]);queues[_0x5cb217['transfertargetuniqueid']]['transfereduniqueid']=_0x5cb217[_0x56ab('0x4a')];queues[_0x5cb217[_0x56ab('0x4a')]][_0x56ab('0x1a')]=0x2;queues[_0x5cb217['transfertargetuniqueid']]['calleridnum']=queues[_0x5cb217[_0x56ab('0x3e')]][_0x56ab('0xa')];queues[_0x5cb217[_0x56ab('0x4a')]][_0x56ab('0x45')]=queues[_0x5cb217[_0x56ab('0x3e')]][_0x56ab('0x45')];queues[_0x5cb217[_0x56ab('0x4a')]][_0x56ab('0x29')]=utils[_0x56ab('0x18')]();queues[_0x5cb217[_0x56ab('0x4a')]]['queuecallerleaveAt']=utils[_0x56ab('0x18')]();queues[_0x5cb217[_0x56ab('0x4a')]][_0x56ab('0x27')]=0x0;queues[_0x5cb217[_0x56ab('0x4a')]][_0x56ab('0x46')]=0x0;}else{queues[_0x5cb217[_0x56ab('0x40')]][_0x56ab('0x11')]=_0x5cb217[_0x56ab('0x3e')];}}}}catch(_0x4a8822){utils['error'](_0x4a8822['stack']);}};exports[_0x56ab('0x4b')]=function(_0x715302){if(!_['isNil'](queues[_0x715302['uniqueid']])){queues[_0x715302[_0x56ab('0x6')]]['musiconholdstartAt']=utils['now']();}};exports[_0x56ab('0x4c')]=function(_0x4da21c){if(!_[_0x56ab('0x15')](queues[_0x4da21c[_0x56ab('0x6')]])){if(!_[_0x56ab('0x15')](queues[_0x4da21c['uniqueid']][_0x56ab('0x4d')])){queues[_0x4da21c['uniqueid']][_0x56ab('0x46')]+=utils[_0x56ab('0x28')](utils[_0x56ab('0x18')](),queues[_0x4da21c[_0x56ab('0x6')]][_0x56ab('0x4d')]);delete queues[_0x4da21c[_0x56ab('0x6')]]['musiconholdstartAt'];}}};