server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3c90=['queueposition','queuecallerabandonAt','EXITWITHKEY','queuecallerexitAt','queuecallerleave','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','agentconnect','assigned','accountcode','destaccountcode','lastAssignedTo','membername','agentcomplete','reason','transfer','TRANSFER','COMPLETEDBY','toUpperCase','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridnum','calleridname','secondtransfereruniqueid','ATTENDED','secondtransfererexten','transfertargetlinkedid','mohtime','error','stack','musiconholdstart','musiconholdstartAt','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','assign','position','now','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','queuecallerenterreason','varset','variable','value','CONTINUE','queuecallerexitreason'];(function(_0x1cb1ed,_0xb6e89d){var _0x237b11=function(_0x342c86){while(--_0x342c86){_0x1cb1ed['push'](_0x1cb1ed['shift']());}};_0x237b11(++_0xb6e89d);}(_0x3c90,0x15c));var _0x03c9=function(_0x20648e,_0x403f2c){_0x20648e=_0x20648e-0x0;var _0x3d5658=_0x3c90[_0x20648e];return _0x3d5658;};'use strict';var _=require('lodash');var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0x2d8a09){utils['info'](util[_0x03c9('0x0')](_0x03c9('0x1'),_0x2d8a09[_0x03c9('0x2')],_0x2d8a09[_0x03c9('0x3')],_0x2d8a09[_0x03c9('0x4')],_0x2d8a09['lastAssignedTo'],_0x2d8a09['calleridnum'],_0x2d8a09['accountcode'],_0x2d8a09['queuecallerexitreason']));if(_0x2d8a09[_0x03c9('0x4')]){utils[_0x03c9('0x5')](_0x2d8a09[_0x03c9('0x4')])[_0x03c9('0x6')](function(_0x5c0639){if(_0x5c0639){_0x2d8a09[_0x03c9('0x7')]=_0x5c0639[_0x03c9('0x7')];}utils[_0x03c9('0x8')]('CreateVoiceQueueReport',_0x2d8a09);});}else{utils['request'](_0x03c9('0x9'),_0x2d8a09);}if(_0x2d8a09[_0x03c9('0xa')]){delete queues[_0x2d8a09[_0x03c9('0xa')]];}else{delete queues[_0x2d8a09['uniqueid']];}}exports['queuecallerjoin']=function(_0x58d034){queues[_0x58d034['uniqueid']]=_[_0x03c9('0xb')](_0x58d034,{'originalposition':_0x58d034[_0x03c9('0xc')],'queuecallerjoinAt':utils[_0x03c9('0xd')](),'mohtime':0x0});};exports['hangup']=function(_0x1bc1e5){if(!_[_0x03c9('0xe')](queues[_0x1bc1e5[_0x03c9('0x2')]])){if(queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0xf')]){if(!queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0x10')]&&!queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0x11')]){queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0x12')]=!![];queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0x13')]=utils[_0x03c9('0xd')]();queues[_0x1bc1e5['uniqueid']]['queuecallerexitreason']=_0x03c9('0x14');}writeDB(queues[_0x1bc1e5[_0x03c9('0x2')]]);}else{if(queues[_0x1bc1e5[_0x03c9('0x2')]]['transfereduniqueid']){queues[queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0xa')]]=queues[_0x1bc1e5[_0x03c9('0x2')]];queues[queues[_0x1bc1e5[_0x03c9('0x2')]][_0x03c9('0xa')]][_0x03c9('0x15')]=0x2;delete queues[_0x1bc1e5[_0x03c9('0x2')]];}}}};exports[_0x03c9('0x16')]=function(_0x4d2835){if(!_[_0x03c9('0xe')](_0x4d2835[_0x03c9('0x17')]['queuestatus'])&&_0x4d2835[_0x03c9('0x18')]['toUpperCase']()!==_0x03c9('0x19')){if(!_[_0x03c9('0xe')](queues[_0x4d2835[_0x03c9('0x2')]])){queues[_0x4d2835['uniqueid']][_0x03c9('0x10')]=![];queues[_0x4d2835[_0x03c9('0x2')]]['queuecallerabandonAt']=null;queues[_0x4d2835[_0x03c9('0x2')]]['queuecallerexit']=!![];queues[_0x4d2835[_0x03c9('0x2')]]['queuecallerexitAt']=utils[_0x03c9('0xd')]();queues[_0x4d2835[_0x03c9('0x2')]][_0x03c9('0x1a')]=_0x4d2835['value']['toUpperCase']();writeDB(queues[_0x4d2835[_0x03c9('0x2')]]);}}else if(!_[_0x03c9('0xe')](_0x4d2835[_0x03c9('0x17')][_0x03c9('0x1b')])){if(!_[_0x03c9('0xe')](queues[_0x4d2835[_0x03c9('0x2')]])&&!queues[_0x4d2835[_0x03c9('0x2')]][_0x03c9('0x10')]){queues[_0x4d2835[_0x03c9('0x2')]][_0x03c9('0x10')]=![];queues[_0x4d2835[_0x03c9('0x2')]][_0x03c9('0x1c')]=null;queues[_0x4d2835[_0x03c9('0x2')]][_0x03c9('0x11')]=!![];queues[_0x4d2835['uniqueid']]['queuecallerexitAt']=utils[_0x03c9('0xd')]();queues[_0x4d2835['uniqueid']][_0x03c9('0x1a')]=_0x03c9('0x1d');}}};exports[_0x03c9('0x10')]=function(_0x458f9a){if(!_[_0x03c9('0xe')](queues[_0x458f9a[_0x03c9('0x2')]])){queues[_0x458f9a[_0x03c9('0x2')]][_0x03c9('0x11')]=![];queues[_0x458f9a[_0x03c9('0x2')]][_0x03c9('0x1e')]=null;queues[_0x458f9a[_0x03c9('0x2')]][_0x03c9('0x10')]=!![];queues[_0x458f9a['uniqueid']][_0x03c9('0x1c')]=utils['now']();queues[_0x458f9a[_0x03c9('0x2')]][_0x03c9('0x1a')]='ABANDONED';}};exports[_0x03c9('0x1f')]=function(_0x10d231){if(!_[_0x03c9('0xe')](queues[_0x10d231[_0x03c9('0x2')]])){queues[_0x10d231[_0x03c9('0x2')]][_0x03c9('0x1f')]=!![];queues[_0x10d231['uniqueid']][_0x03c9('0xf')]=utils[_0x03c9('0xd')]();queues[_0x10d231['uniqueid']][_0x03c9('0x20')]=utils[_0x03c9('0x21')](queues[_0x10d231['uniqueid']][_0x03c9('0xf')],queues[_0x10d231['uniqueid']][_0x03c9('0x22')]);queues[_0x10d231[_0x03c9('0x2')]]['position']=_0x10d231[_0x03c9('0xc')];queues[_0x10d231['uniqueid']][_0x03c9('0x23')]=_0x10d231[_0x03c9('0x23')];queues[_0x10d231[_0x03c9('0x2')]][_0x03c9('0x24')]=_0x10d231[_0x03c9('0x24')];queues[_0x10d231[_0x03c9('0x2')]]['connectedlinename']=_0x10d231['connectedlinename'];}};exports[_0x03c9('0x25')]=function(_0x86ee14){if(!_[_0x03c9('0xe')](queues[_0x86ee14['uniqueid']])){queues[_0x86ee14[_0x03c9('0x2')]]['queuecallerabandon']=![];queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x10')]=![];queues[_0x86ee14[_0x03c9('0x2')]]['queuecallerabandonAt']=null;queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x11')]=![];queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x1a')]=null;queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x1e')]=null;queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x26')]=!![];queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x27')]=_0x86ee14[_0x03c9('0x28')];queues[_0x86ee14[_0x03c9('0x2')]][_0x03c9('0x29')]=_0x86ee14[_0x03c9('0x2a')];}};exports[_0x03c9('0x2b')]=function(_0x1352d1){if(!_[_0x03c9('0xe')](queues[_0x1352d1[_0x03c9('0x2')]])){if(queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0xf')]){queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x10')]=![];queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x10')]=![];queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x1c')]=null;queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x11')]=![];queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x1e')]=null;queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x26')]=!![];queues[_0x1352d1['uniqueid']][_0x03c9('0x29')]=_0x1352d1[_0x03c9('0x2a')];queues[_0x1352d1[_0x03c9('0x2')]]['queuecallercomplete']=!![];queues[_0x1352d1[_0x03c9('0x2')]][_0x03c9('0x13')]=utils[_0x03c9('0xd')]();if(_0x1352d1[_0x03c9('0x2c')]==_0x03c9('0x2d')){if(!queues[_0x1352d1['uniqueid']][_0x03c9('0x2d')]){queues[_0x1352d1['uniqueid']][_0x03c9('0x1a')]=_0x03c9('0x2e');}}else{queues[_0x1352d1['uniqueid']][_0x03c9('0x1a')]=_0x03c9('0x2f')+_0x1352d1[_0x03c9('0x2c')][_0x03c9('0x30')]();}writeDB(queues[_0x1352d1['uniqueid']]);}}};exports[_0x03c9('0x31')]=function(_0x2f5dca){if(!_[_0x03c9('0xe')](queues[_0x2f5dca[_0x03c9('0x32')]])){queues[_0x2f5dca[_0x03c9('0x32')]][_0x03c9('0x2d')]=!![];queues[_0x2f5dca[_0x03c9('0x32')]][_0x03c9('0x33')]=_0x03c9('0x34');queues[_0x2f5dca[_0x03c9('0x32')]][_0x03c9('0x35')]=_0x2f5dca['extension'];queues[_0x2f5dca['transfereeuniqueid']][_0x03c9('0x36')]=_0x2f5dca[_0x03c9('0x32')];queues[_0x2f5dca[_0x03c9('0x32')]][_0x03c9('0x1a')]='BLINDTRANSFER';}};exports[_0x03c9('0x37')]=function(_0xac5694){try{if(_0xac5694[_0x03c9('0x38')]==_0xac5694[_0x03c9('0x39')]){if(!_['isNil'](queues[_0xac5694['secondtransfererlinkedid']])){queues[_0xac5694[_0x03c9('0x3a')]][_0x03c9('0x2d')]=!![];queues[_0xac5694[_0x03c9('0x3a')]][_0x03c9('0x33')]='ATTENDED';queues[_0xac5694[_0x03c9('0x3a')]][_0x03c9('0x35')]=_0xac5694[_0x03c9('0x3b')];queues[_0xac5694['secondtransfererlinkedid']][_0x03c9('0x36')]=_0xac5694[_0x03c9('0x38')];queues[_0xac5694['secondtransfererlinkedid']][_0x03c9('0x1a')]=_0x03c9('0x3c');}if(!_[_0x03c9('0xe')](queues[_0xac5694['origtransfererlinkedid']])){if(_0xac5694[_0x03c9('0x3d')]&&queues[_0xac5694[_0x03c9('0x3d')]]){queues[_0xac5694[_0x03c9('0x3d')]]['queuecallerenterreason']=0x1;queues[_0xac5694[_0x03c9('0x32')]]=_[_0x03c9('0x3e')](queues[_0xac5694[_0x03c9('0x3d')]]);queues[_0xac5694['transfereeuniqueid']]['transfereduniqueid']=_0xac5694[_0x03c9('0x3f')];queues[_0xac5694[_0x03c9('0x32')]][_0x03c9('0x15')]=0x2;queues[_0xac5694[_0x03c9('0x32')]][_0x03c9('0x40')]=queues[_0xac5694['secondtransfererlinkedid']][_0x03c9('0x40')];queues[_0xac5694['transfereeuniqueid']][_0x03c9('0x41')]=queues[_0xac5694[_0x03c9('0x3a')]][_0x03c9('0x41')];queues[_0xac5694[_0x03c9('0x32')]][_0x03c9('0x22')]=utils[_0x03c9('0xd')]();queues[_0xac5694[_0x03c9('0x32')]][_0x03c9('0xf')]=utils[_0x03c9('0xd')]();queues[_0xac5694[_0x03c9('0x32')]][_0x03c9('0x20')]=0x0;queues[_0xac5694[_0x03c9('0x32')]]['mohtime']=0x0;}else{queues[_0xac5694[_0x03c9('0x39')]]['transfereduniqueid']=_0xac5694['secondtransfererlinkedid'];}}}else if(_0xac5694[_0x03c9('0x42')]==_0xac5694[_0x03c9('0x3a')]){if(!_[_0x03c9('0xe')](queues[_0xac5694[_0x03c9('0x39')]])){queues[_0xac5694[_0x03c9('0x39')]]['transfer']=!![];queues[_0xac5694['origtransfererlinkedid']][_0x03c9('0x33')]=_0x03c9('0x43');queues[_0xac5694[_0x03c9('0x39')]][_0x03c9('0x35')]=_0xac5694[_0x03c9('0x44')];queues[_0xac5694['origtransfererlinkedid']][_0x03c9('0x36')]=_0xac5694['secondtransfereruniqueid'];queues[_0xac5694[_0x03c9('0x39')]][_0x03c9('0x1a')]=_0x03c9('0x3c');}if(!_[_0x03c9('0xe')](queues[_0xac5694['secondtransfererlinkedid']])){if(_0xac5694[_0x03c9('0x45')]&&queues[_0xac5694[_0x03c9('0x45')]]){queues[_0xac5694[_0x03c9('0x45')]][_0x03c9('0x15')]=0x1;queues[_0xac5694[_0x03c9('0x3f')]]=_[_0x03c9('0x3e')](queues[_0xac5694[_0x03c9('0x45')]]);queues[_0xac5694[_0x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