Built motion from commit (unavailable).|2.5.11
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x22b4=['[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','transfertargetuniqueid','queuecallerjoinAt','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','ATTENDED','transfertargetlinkedid','clone','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][musiconholdstart]','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','lodash','util','./utils','info','format','uniqueid','channel','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','now','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','queuecallerenterreason','varset','variable','queuestatus','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','value','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','diffTime','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','assigned','destaccountcode','membername','agentcomplete','[%s][queues][agentcomplete]','transfer','TRANSFER','reason','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER'];(function(_0x1c6622,_0x5e8182){var _0x57af43=function(_0x4c7ec6){while(--_0x4c7ec6){_0x1c6622['push'](_0x1c6622['shift']());}};_0x57af43(++_0x5e8182);}(_0x22b4,0x8b));var _0x422b=function(_0x59ee6f,_0x450239){_0x59ee6f=_0x59ee6f-0x0;var _0x4c0979=_0x22b4[_0x59ee6f];return _0x4c0979;};'use strict';var _=require(_0x422b('0x0'));var util=require(_0x422b('0x1'));var utils=require(_0x422b('0x2'));var queues={};function writeDB(_0x1f180d){utils[_0x422b('0x3')](util[_0x422b('0x4')]('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x1f180d[_0x422b('0x5')],_0x1f180d[_0x422b('0x6')],_0x1f180d['queue'],_0x1f180d[_0x422b('0x7')],_0x1f180d[_0x422b('0x8')],_0x1f180d[_0x422b('0x9')],_0x1f180d[_0x422b('0xa')]));if(_0x1f180d[_0x422b('0xb')]){utils[_0x422b('0xc')](_0x1f180d['queue'])[_0x422b('0xd')](function(_0x4e6253){if(_0x4e6253){_0x1f180d[_0x422b('0xe')]=_0x4e6253[_0x422b('0xe')];}utils[_0x422b('0xf')](_0x422b('0x10'),_0x1f180d);});}else{utils[_0x422b('0xf')](_0x422b('0x10'),_0x1f180d);}if(_0x1f180d['transfereduniqueid']){delete queues[_0x1f180d[_0x422b('0x11')]];}else{delete queues[_0x1f180d[_0x422b('0x5')]];}}exports[_0x422b('0x12')]=function(_0x419b65){try{utils[_0x422b('0x13')](util[_0x422b('0x4')](_0x422b('0x14'),_0x419b65[_0x422b('0x5')]),_0x419b65);utils['info'](util['format'](_0x422b('0x15'),_0x419b65[_0x422b('0x5')],_0x419b65[_0x422b('0xb')],_0x419b65[_0x422b('0x16')]));queues[_0x419b65[_0x422b('0x5')]]=_[_0x422b('0x17')](_0x419b65,{'originalposition':_0x419b65[_0x422b('0x16')],'queuecallerjoinAt':utils[_0x422b('0x18')](),'mohtime':0x0});}catch(_0x52a967){utils[_0x422b('0x19')](util['format'](_0x422b('0x14'),_0x419b65[_0x422b('0x5')]),_0x52a967);}};exports[_0x422b('0x1a')]=function(_0x2718e3){try{if(!_[_0x422b('0x1b')](queues[_0x2718e3[_0x422b('0x5')]])){utils['debug'](util[_0x422b('0x4')](_0x422b('0x1c'),_0x2718e3[_0x422b('0x5')]),_0x2718e3);if(queues[_0x2718e3['uniqueid']][_0x422b('0x1d')]){if(!queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0x1e')]&&!queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0x1f')]){queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0x20')]=!![];queues[_0x2718e3['uniqueid']][_0x422b('0x21')]=utils['now']();queues[_0x2718e3['uniqueid']][_0x422b('0xa')]='COMPLETEDBYAGENT';}utils[_0x422b('0x3')](util['format'](_0x422b('0x22'),_0x2718e3[_0x422b('0x5')],queues[_0x2718e3[_0x422b('0x5')]]['name'],queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0xa')]));writeDB(queues[_0x2718e3[_0x422b('0x5')]]);}else if(queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0x11')]){utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x23'),_0x2718e3[_0x422b('0x5')],queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0x24')],queues[_0x2718e3['uniqueid']][_0x422b('0x11')]));queues[queues[_0x2718e3[_0x422b('0x5')]][_0x422b('0x11')]]=queues[_0x2718e3['uniqueid']];queues[queues[_0x2718e3['uniqueid']]['transfereduniqueid']][_0x422b('0x25')]=0x2;delete queues[_0x2718e3[_0x422b('0x5')]];}}}catch(_0x556d53){utils[_0x422b('0x19')](util[_0x422b('0x4')](_0x422b('0x1c'),_0x2718e3[_0x422b('0x5')]),_0x556d53);}};exports[_0x422b('0x26')]=function(_0x19a4e8){try{utils[_0x422b('0x13')](util[_0x422b('0x4')]('[%s][queues][varset]',_0x19a4e8['uniqueid']),_0x19a4e8);if(!_[_0x422b('0x1b')](_0x19a4e8[_0x422b('0x27')][_0x422b('0x28')])&&_0x19a4e8['value'][_0x422b('0x29')]()!==_0x422b('0x2a')){if(!_['isNil'](queues[_0x19a4e8[_0x422b('0x5')]])){queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x1e')]=![];queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x2b')]=null;queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x1f')]=!![];queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x2c')]=utils[_0x422b('0x18')]();queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0xa')]=_0x19a4e8['value'][_0x422b('0x29')]();utils[_0x422b('0x3')](util['format'](_0x422b('0x2d'),_0x19a4e8[_0x422b('0x5')],queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x24')],_0x19a4e8[_0x422b('0x2e')],queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0xa')]));writeDB(queues[_0x19a4e8[_0x422b('0x5')]]);}}else if(!_[_0x422b('0x1b')](_0x19a4e8[_0x422b('0x27')]['queueposition'])){if(!_[_0x422b('0x1b')](queues[_0x19a4e8[_0x422b('0x5')]])&&!queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x1e')]){queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x1e')]=![];queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x2b')]=null;queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x1f')]=!![];queues[_0x19a4e8['uniqueid']][_0x422b('0x2c')]=utils[_0x422b('0x18')]();queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0xa')]=_0x422b('0x2f');utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x30'),_0x19a4e8['uniqueid'],queues[_0x19a4e8[_0x422b('0x5')]][_0x422b('0x24')],_0x19a4e8[_0x422b('0x2e')],queues[_0x19a4e8['uniqueid']][_0x422b('0xa')]));}}}catch(_0x1479fe){utils[_0x422b('0x19')](util[_0x422b('0x4')](_0x422b('0x31'),_0x19a4e8[_0x422b('0x5')]),_0x1479fe);}};exports[_0x422b('0x1e')]=function(_0x23a0b3){try{if(!_[_0x422b('0x1b')](queues[_0x23a0b3[_0x422b('0x5')]])){utils[_0x422b('0x13')](util[_0x422b('0x4')](_0x422b('0x32'),_0x23a0b3[_0x422b('0x5')]),_0x23a0b3);queues[_0x23a0b3[_0x422b('0x5')]][_0x422b('0x1f')]=![];queues[_0x23a0b3[_0x422b('0x5')]][_0x422b('0x2c')]=null;queues[_0x23a0b3[_0x422b('0x5')]]['queuecallerabandon']=!![];queues[_0x23a0b3[_0x422b('0x5')]][_0x422b('0x2b')]=utils[_0x422b('0x18')]();queues[_0x23a0b3[_0x422b('0x5')]][_0x422b('0xa')]=_0x422b('0x33');utils[_0x422b('0x3')](util[_0x422b('0x4')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x23a0b3[_0x422b('0x5')],queues[_0x23a0b3[_0x422b('0x5')]][_0x422b('0x24')],queues[_0x23a0b3[_0x422b('0x5')]][_0x422b('0xa')]));}}catch(_0x37749f){utils['error'](util[_0x422b('0x4')](_0x422b('0x32'),_0x23a0b3[_0x422b('0x5')]),_0x37749f);}};exports[_0x422b('0x34')]=function(_0x1693b3){try{if(!_[_0x422b('0x1b')](queues[_0x1693b3[_0x422b('0x5')]])){utils[_0x422b('0x13')](util[_0x422b('0x4')](_0x422b('0x35'),_0x1693b3[_0x422b('0x5')]),_0x1693b3);utils['info'](util[_0x422b('0x4')](_0x422b('0x36'),_0x1693b3[_0x422b('0x5')],queues[_0x1693b3['uniqueid']][_0x422b('0x24')],_0x1693b3[_0x422b('0x37')],_0x1693b3[_0x422b('0x38')]));queues[_0x1693b3[_0x422b('0x5')]]['queuecallerleave']=!![];queues[_0x1693b3['uniqueid']][_0x422b('0x1d')]=utils[_0x422b('0x18')]();queues[_0x1693b3[_0x422b('0x5')]]['holdtime']=utils[_0x422b('0x39')](queues[_0x1693b3[_0x422b('0x5')]][_0x422b('0x1d')],queues[_0x1693b3[_0x422b('0x5')]]['queuecallerjoinAt']);queues[_0x1693b3[_0x422b('0x5')]][_0x422b('0x16')]=_0x1693b3['position'];queues[_0x1693b3[_0x422b('0x5')]][_0x422b('0x3a')]=_0x1693b3[_0x422b('0x3a')];queues[_0x1693b3[_0x422b('0x5')]][_0x422b('0x37')]=_0x1693b3['connectedlinenum'];queues[_0x1693b3['uniqueid']][_0x422b('0x38')]=_0x1693b3[_0x422b('0x38')];}}catch(_0x256cc6){utils['error'](util[_0x422b('0x4')](_0x422b('0x35'),_0x1693b3[_0x422b('0x5')]),_0x256cc6);}};exports[_0x422b('0x3b')]=function(_0x19f138){try{if(!_['isNil'](queues[_0x19f138['uniqueid']])){utils[_0x422b('0x13')](util[_0x422b('0x4')](_0x422b('0x3c'),_0x19f138[_0x422b('0x5')]),_0x19f138);utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x3d'),_0x19f138[_0x422b('0x5')],queues[_0x19f138[_0x422b('0x5')]]['name'],_0x19f138['membername'],_0x19f138['destaccountcode']));queues[_0x19f138[_0x422b('0x5')]]['queuecallerabandon']=![];queues[_0x19f138['uniqueid']][_0x422b('0x1e')]=![];queues[_0x19f138[_0x422b('0x5')]][_0x422b('0x2b')]=null;queues[_0x19f138[_0x422b('0x5')]][_0x422b('0x1f')]=![];queues[_0x19f138[_0x422b('0x5')]][_0x422b('0xa')]=null;queues[_0x19f138[_0x422b('0x5')]][_0x422b('0x2c')]=null;queues[_0x19f138[_0x422b('0x5')]][_0x422b('0x3e')]=!![];queues[_0x19f138['uniqueid']][_0x422b('0x9')]=_0x19f138[_0x422b('0x3f')];queues[_0x19f138[_0x422b('0x5')]][_0x422b('0x7')]=_0x19f138[_0x422b('0x40')];}}catch(_0x1c0ca2){utils[_0x422b('0x19')](util[_0x422b('0x4')](_0x422b('0x3c'),_0x19f138['uniqueid']),_0x1c0ca2);}};exports[_0x422b('0x41')]=function(_0x1536a8){try{if(!_[_0x422b('0x1b')](queues[_0x1536a8['uniqueid']])){if(queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x1d')]){utils['debug'](util[_0x422b('0x4')](_0x422b('0x42'),_0x1536a8[_0x422b('0x5')]),_0x1536a8);queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x1e')]=![];queues[_0x1536a8['uniqueid']][_0x422b('0x1e')]=![];queues[_0x1536a8['uniqueid']][_0x422b('0x2b')]=null;queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x1f')]=![];queues[_0x1536a8[_0x422b('0x5')]]['queuecallerexitAt']=null;queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x3e')]=!![];queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x7')]=_0x1536a8[_0x422b('0x40')];queues[_0x1536a8['uniqueid']][_0x422b('0x20')]=!![];queues[_0x1536a8['uniqueid']]['queuecallercompleteAt']=utils[_0x422b('0x18')]();if(_0x1536a8['reason']=='transfer'){if(!queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x43')]){queues[_0x1536a8['uniqueid']][_0x422b('0xa')]=_0x422b('0x44');}}else{queues[_0x1536a8['uniqueid']][_0x422b('0xa')]='COMPLETEDBY'+_0x1536a8[_0x422b('0x45')][_0x422b('0x29')]();}utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x46'),_0x1536a8['uniqueid'],queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0x24')],_0x1536a8[_0x422b('0x40')],queues[_0x1536a8[_0x422b('0x5')]][_0x422b('0xa')]));writeDB(queues[_0x1536a8['uniqueid']]);}}}catch(_0x3d7234){utils[_0x422b('0x19')](util[_0x422b('0x4')](_0x422b('0x42'),_0x1536a8[_0x422b('0x5')]),_0x3d7234);}};exports['blindtransfer']=function(_0x1d3865){try{if(!_[_0x422b('0x1b')](queues[_0x1d3865[_0x422b('0x47')]])){utils[_0x422b('0x13')](util[_0x422b('0x4')](_0x422b('0x48'),_0x1d3865[_0x422b('0x5')]),_0x1d3865);queues[_0x1d3865[_0x422b('0x47')]]['transfer']=!![];queues[_0x1d3865[_0x422b('0x47')]][_0x422b('0x49')]=_0x422b('0x4a');queues[_0x1d3865[_0x422b('0x47')]][_0x422b('0x4b')]=_0x1d3865[_0x422b('0x4c')];queues[_0x1d3865[_0x422b('0x47')]][_0x422b('0x4d')]=_0x1d3865[_0x422b('0x47')];queues[_0x1d3865[_0x422b('0x47')]][_0x422b('0xa')]=_0x422b('0x4e');utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x4f'),_0x1d3865[_0x422b('0x5')],queues[_0x1d3865[_0x422b('0x47')]][_0x422b('0x24')],_0x1d3865['transfereeuniqueid'],_0x1d3865[_0x422b('0x4c')]));}}catch(_0x1e6683){utils[_0x422b('0x19')](util[_0x422b('0x4')]('[%s][queues][blindtransfer]',_0x1d3865['uniqueid']),_0x1e6683);}};exports[_0x422b('0x50')]=function(_0xa76faf){try{utils[_0x422b('0x13')](util['format'](_0x422b('0x51'),_0xa76faf['origtransfereruniqueid']),_0xa76faf);if(_0xa76faf[_0x422b('0x52')]==_0xa76faf['origtransfererlinkedid']){if(!_['isNil'](queues[_0xa76faf[_0x422b('0x53')]])){utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x54'),_0xa76faf[_0x422b('0x52')],queues[_0xa76faf[_0x422b('0x53')]]['name'],_0xa76faf['origtransfererexten']));queues[_0xa76faf[_0x422b('0x53')]][_0x422b('0x43')]=!![];queues[_0xa76faf['secondtransfererlinkedid']][_0x422b('0x49')]='ATTENDED';queues[_0xa76faf[_0x422b('0x53')]]['transferexten']=_0xa76faf[_0x422b('0x55')];queues[_0xa76faf['secondtransfererlinkedid']][_0x422b('0x4d')]=_0xa76faf['origtransfereruniqueid'];queues[_0xa76faf[_0x422b('0x53')]][_0x422b('0xa')]=_0x422b('0x56');}if(!_[_0x422b('0x1b')](queues[_0xa76faf[_0x422b('0x57')]])){if(_0xa76faf[_0x422b('0x58')]&&queues[_0xa76faf[_0x422b('0x58')]]){queues[_0xa76faf[_0x422b('0x58')]][_0x422b('0x25')]=0x1;queues[_0xa76faf[_0x422b('0x47')]]=_['clone'](queues[_0xa76faf['transfereelinkedid']]);queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x11')]=_0xa76faf[_0x422b('0x59')];queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x25')]=0x2;queues[_0xa76faf[_0x422b('0x47')]]['calleridnum']=queues[_0xa76faf[_0x422b('0x53')]][_0x422b('0x8')];queues[_0xa76faf['transfereeuniqueid']]['calleridname']=queues[_0xa76faf[_0x422b('0x53')]]['calleridname'];queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x5a')]=utils[_0x422b('0x18')]();queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x1d')]=utils['now']();queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x5b')]=0x0;queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x5c')]=0x0;utils[_0x422b('0x3')](util[_0x422b('0x4')](_0x422b('0x5d'),_0xa76faf[_0x422b('0x52')],queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x24')],queues[_0xa76faf[_0x422b('0x47')]][_0x422b('0x8')],queues[_0xa76faf['transfereeu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