server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3f81=['transferexten','secondtransfererexten','transfertargetlinkedid','clone','stack','musiconholdstart','musiconholdstop','mohtime','musiconholdstartAt','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','channel','lastAssignedTo','calleridnum','queuecallerexitreason','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','uniqueid','assign','now','hangup','isNil','queuecallerleaveAt','queuecallerabandon','queuecallercomplete','COMPLETEDBYAGENT','queuecallerenterreason','varset','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerexit','queuecallerexitAt','queuecallerabandonAt','ABANDONED','queuecallerleave','holdtime','diffTime','queuecallerjoinAt','position','count','connectedlinenum','connectedlinename','assigned','accountcode','destaccountcode','membername','agentcomplete','queuecallercompleteAt','transfer','TRANSFER','COMPLETEDBY','reason','blindtransfer','transfereeuniqueid','transfertype','BLIND','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','secondtransfererlinkedid','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','transfertargetuniqueid','calleridname','origtransfererlinkedid','secondtransfereruniqueid'];(function(_0x527c60,_0x5d3bc6){var _0x35c32e=function(_0x50dde9){while(--_0x50dde9){_0x527c60['push'](_0x527c60['shift']());}};_0x35c32e(++_0x5d3bc6);}(_0x3f81,0x194));var _0x13f8=function(_0x8455a9,_0x4b4f7d){_0x8455a9=_0x8455a9-0x0;var _0x1a2614=_0x3f81[_0x8455a9];return _0x1a2614;};'use strict';var _=require('lodash');var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0xbf5c4b){utils[_0x13f8('0x0')](util[_0x13f8('0x1')](_0x13f8('0x2'),_0xbf5c4b['uniqueid'],_0xbf5c4b[_0x13f8('0x3')],_0xbf5c4b['queue'],_0xbf5c4b[_0x13f8('0x4')],_0xbf5c4b[_0x13f8('0x5')],_0xbf5c4b['accountcode'],_0xbf5c4b[_0x13f8('0x6')]));if(_0xbf5c4b[_0x13f8('0x7')]){utils[_0x13f8('0x8')](_0xbf5c4b['queue'])[_0x13f8('0x9')](function(_0x1b3628){if(_0x1b3628){_0xbf5c4b[_0x13f8('0xa')]=_0x1b3628['type'];}utils[_0x13f8('0xb')](_0x13f8('0xc'),_0xbf5c4b);});}else{utils[_0x13f8('0xb')]('CreateVoiceQueueReport',_0xbf5c4b);}if(_0xbf5c4b[_0x13f8('0xd')]){delete queues[_0xbf5c4b['transfereduniqueid']];}else{delete queues[_0xbf5c4b['uniqueid']];}}exports[_0x13f8('0xe')]=function(_0x39f50d){queues[_0x39f50d[_0x13f8('0xf')]]=_[_0x13f8('0x10')](_0x39f50d,{'originalposition':_0x39f50d['position'],'queuecallerjoinAt':utils[_0x13f8('0x11')](),'mohtime':0x0});};exports[_0x13f8('0x12')]=function(_0x236daa){if(!_[_0x13f8('0x13')](queues[_0x236daa[_0x13f8('0xf')]])){if(queues[_0x236daa[_0x13f8('0xf')]][_0x13f8('0x14')]){if(!queues[_0x236daa['uniqueid']][_0x13f8('0x15')]&&!queues[_0x236daa[_0x13f8('0xf')]]['queuecallerexit']){queues[_0x236daa['uniqueid']][_0x13f8('0x16')]=!![];queues[_0x236daa[_0x13f8('0xf')]]['queuecallercompleteAt']=utils[_0x13f8('0x11')]();queues[_0x236daa[_0x13f8('0xf')]][_0x13f8('0x6')]=_0x13f8('0x17');}writeDB(queues[_0x236daa[_0x13f8('0xf')]]);}else{if(queues[_0x236daa['uniqueid']]['transfereduniqueid']){queues[queues[_0x236daa['uniqueid']]['transfereduniqueid']]=queues[_0x236daa[_0x13f8('0xf')]];queues[queues[_0x236daa[_0x13f8('0xf')]][_0x13f8('0xd')]][_0x13f8('0x18')]=0x2;delete queues[_0x236daa[_0x13f8('0xf')]];}}}};exports[_0x13f8('0x19')]=function(_0x26f088){if(!_[_0x13f8('0x13')](_0x26f088[_0x13f8('0x1a')][_0x13f8('0x1b')])&&_0x26f088[_0x13f8('0x1c')][_0x13f8('0x1d')]()!==_0x13f8('0x1e')){if(!_['isNil'](queues[_0x26f088['uniqueid']])){queues[_0x26f088[_0x13f8('0xf')]][_0x13f8('0x15')]=![];queues[_0x26f088[_0x13f8('0xf')]]['queuecallerabandonAt']=null;queues[_0x26f088[_0x13f8('0xf')]][_0x13f8('0x1f')]=!![];queues[_0x26f088['uniqueid']][_0x13f8('0x20')]=utils[_0x13f8('0x11')]();queues[_0x26f088[_0x13f8('0xf')]][_0x13f8('0x6')]=_0x26f088[_0x13f8('0x1c')][_0x13f8('0x1d')]();writeDB(queues[_0x26f088[_0x13f8('0xf')]]);}}else if(!_[_0x13f8('0x13')](_0x26f088['variable']['queueposition'])){if(!_[_0x13f8('0x13')](queues[_0x26f088[_0x13f8('0xf')]])&&!queues[_0x26f088['uniqueid']]['queuecallerabandon']){queues[_0x26f088[_0x13f8('0xf')]]['queuecallerabandon']=![];queues[_0x26f088['uniqueid']][_0x13f8('0x21')]=null;queues[_0x26f088[_0x13f8('0xf')]][_0x13f8('0x1f')]=!![];queues[_0x26f088[_0x13f8('0xf')]][_0x13f8('0x20')]=utils[_0x13f8('0x11')]();queues[_0x26f088[_0x13f8('0xf')]][_0x13f8('0x6')]='EXITWITHKEY';}}};exports[_0x13f8('0x15')]=function(_0x2f5be6){if(!_[_0x13f8('0x13')](queues[_0x2f5be6[_0x13f8('0xf')]])){queues[_0x2f5be6[_0x13f8('0xf')]][_0x13f8('0x1f')]=![];queues[_0x2f5be6[_0x13f8('0xf')]][_0x13f8('0x20')]=null;queues[_0x2f5be6['uniqueid']][_0x13f8('0x15')]=!![];queues[_0x2f5be6[_0x13f8('0xf')]][_0x13f8('0x21')]=utils['now']();queues[_0x2f5be6[_0x13f8('0xf')]][_0x13f8('0x6')]=_0x13f8('0x22');}};exports['queuecallerleave']=function(_0x5140a9){if(!_[_0x13f8('0x13')](queues[_0x5140a9[_0x13f8('0xf')]])){queues[_0x5140a9[_0x13f8('0xf')]][_0x13f8('0x23')]=!![];queues[_0x5140a9['uniqueid']][_0x13f8('0x14')]=utils[_0x13f8('0x11')]();queues[_0x5140a9[_0x13f8('0xf')]][_0x13f8('0x24')]=utils[_0x13f8('0x25')](queues[_0x5140a9[_0x13f8('0xf')]][_0x13f8('0x14')],queues[_0x5140a9['uniqueid']][_0x13f8('0x26')]);queues[_0x5140a9[_0x13f8('0xf')]]['position']=_0x5140a9[_0x13f8('0x27')];queues[_0x5140a9[_0x13f8('0xf')]][_0x13f8('0x28')]=_0x5140a9['count'];queues[_0x5140a9[_0x13f8('0xf')]]['connectedlinenum']=_0x5140a9[_0x13f8('0x29')];queues[_0x5140a9[_0x13f8('0xf')]][_0x13f8('0x2a')]=_0x5140a9[_0x13f8('0x2a')];}};exports['agentconnect']=function(_0x66fb87){if(!_[_0x13f8('0x13')](queues[_0x66fb87[_0x13f8('0xf')]])){queues[_0x66fb87[_0x13f8('0xf')]][_0x13f8('0x15')]=![];queues[_0x66fb87['uniqueid']][_0x13f8('0x15')]=![];queues[_0x66fb87[_0x13f8('0xf')]][_0x13f8('0x21')]=null;queues[_0x66fb87[_0x13f8('0xf')]][_0x13f8('0x1f')]=![];queues[_0x66fb87[_0x13f8('0xf')]]['queuecallerexitreason']=null;queues[_0x66fb87[_0x13f8('0xf')]]['queuecallerexitAt']=null;queues[_0x66fb87['uniqueid']][_0x13f8('0x2b')]=!![];queues[_0x66fb87['uniqueid']][_0x13f8('0x2c')]=_0x66fb87[_0x13f8('0x2d')];queues[_0x66fb87[_0x13f8('0xf')]][_0x13f8('0x4')]=_0x66fb87[_0x13f8('0x2e')];}};exports[_0x13f8('0x2f')]=function(_0x3be929){if(!_[_0x13f8('0x13')](queues[_0x3be929[_0x13f8('0xf')]])){if(queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x14')]){queues[_0x3be929['uniqueid']][_0x13f8('0x15')]=![];queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x15')]=![];queues[_0x3be929['uniqueid']][_0x13f8('0x21')]=null;queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x1f')]=![];queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x20')]=null;queues[_0x3be929['uniqueid']][_0x13f8('0x2b')]=!![];queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x4')]=_0x3be929[_0x13f8('0x2e')];queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x16')]=!![];queues[_0x3be929[_0x13f8('0xf')]][_0x13f8('0x30')]=utils[_0x13f8('0x11')]();if(_0x3be929['reason']==_0x13f8('0x31')){if(!queues[_0x3be929[_0x13f8('0xf')]]['transfer']){queues[_0x3be929['uniqueid']][_0x13f8('0x6')]=_0x13f8('0x32');}}else{queues[_0x3be929[_0x13f8('0xf')]]['queuecallerexitreason']=_0x13f8('0x33')+_0x3be929[_0x13f8('0x34')][_0x13f8('0x1d')]();}writeDB(queues[_0x3be929[_0x13f8('0xf')]]);}}};exports[_0x13f8('0x35')]=function(_0x5439bc){if(!_[_0x13f8('0x13')](queues[_0x5439bc[_0x13f8('0x36')]])){queues[_0x5439bc[_0x13f8('0x36')]][_0x13f8('0x31')]=!![];queues[_0x5439bc['transfereeuniqueid']][_0x13f8('0x37')]=_0x13f8('0x38');queues[_0x5439bc['transfereeuniqueid']]['transferexten']=_0x5439bc[_0x13f8('0x39')];queues[_0x5439bc[_0x13f8('0x36')]][_0x13f8('0x3a')]=_0x5439bc[_0x13f8('0x36')];queues[_0x5439bc[_0x13f8('0x36')]][_0x13f8('0x6')]=_0x13f8('0x3b');}};exports[_0x13f8('0x3c')]=function(_0x6122aa){try{if(_0x6122aa[_0x13f8('0x3d')]==_0x6122aa['origtransfererlinkedid']){if(!_[_0x13f8('0x13')](queues[_0x6122aa[_0x13f8('0x3e')]])){queues[_0x6122aa['secondtransfererlinkedid']][_0x13f8('0x31')]=!![];queues[_0x6122aa[_0x13f8('0x3e')]][_0x13f8('0x37')]=_0x13f8('0x3f');queues[_0x6122aa['secondtransfererlinkedid']]['transferexten']=_0x6122aa['origtransfererexten'];queues[_0x6122aa[_0x13f8('0x3e')]][_0x13f8('0x3a')]=_0x6122aa[_0x13f8('0x3d')];queues[_0x6122aa[_0x13f8('0x3e')]][_0x13f8('0x6')]=_0x13f8('0x40');}if(!_[_0x13f8('0x13')](queues[_0x6122aa['origtransfererlinkedid']])){if(_0x6122aa['transfereelinkedid']&&queues[_0x6122aa[_0x13f8('0x41')]]){queues[_0x6122aa['transfereelinkedid']][_0x13f8('0x18')]=0x1;queues[_0x6122aa[_0x13f8('0x36')]]=_['clone'](queues[_0x6122aa[_0x13f8('0x41')]]);queues[_0x6122aa[_0x13f8('0x36')]][_0x13f8('0xd')]=_0x6122aa[_0x13f8('0x42')];queues[_0x6122aa[_0x13f8('0x36')]]['queuecallerenterreason']=0x2;queues[_0x6122aa[_0x13f8('0x36')]][_0x13f8('0x5')]=queues[_0x6122aa['secondtransfererlinkedid']][_0x13f8('0x5')];queues[_0x6122aa['transfereeuniqueid']][_0x13f8('0x43')]=queues[_0x6122aa[_0x13f8('0x3e')]][_0x13f8('0x43')];queues[_0x6122aa[_0x13f8('0x36')]][_0x13f8('0x26')]=utils[_0x13f8('0x11')]();queues[_0x6122aa[_0x13f8('0x36')]][_0x13f8('0x14')]=utils[_0x13f8('0x11')]();queues[_0x6122aa['transfereeuniqueid']][_0x13f8('0x24')]=0x0;queues[_0x6122aa[_0x13f8('0x36')]]['mohtime']=0x0;}else{queues[_0x6122aa[_0x13f8('0x44')]][_0x13f8('0xd')]=_0x6122aa[_0x13f8('0x3e')];}}}else if(_0x6122aa[_0x13f8('0x45')]==_0x6122aa[_0x13f8('0x3e')]){if(!_[_0x13f8('0x13')](queues[_0x6122aa[_0x13f8('0x44')]])){queues[_0x6122aa[_0x13f8('0x44')]][_0x13f8('0x31')]=!![];queues[_0x6122aa[_0x13f8('0x44')]]['transfertype']=_0x13f8('0x3f');queues[_0x6122aa['origtransfererlinkedid']][_0x13f8('0x46')]=_0x6122aa[_0x13f8('0x47')];queues[_0x6122aa['origtransfererlinkedid']][_0x13f8('0x3a')]=_0x6122aa[_0x13f8('0x45')];queues[_0x6122aa[_0x13f8('0x44')]][_0x13f8('0x6')]='ATTENDEDTRANSFER';}if(!_[_0x13f8('0x13')](queues[_0x6122aa[_0x13f8('0x3e')]])){if(_0x6122aa[_0x13f8('0x48')]&&queues[_0x6122aa[_0x13f8('0x48')]]){queues[_0x6122aa['transfertargetlinkedid']][_0x13f8('0x18')]=0x1;queues[_0x6122aa['transfertargetuniqueid']]=_[_0x13f8('0x49')](queues[_0x6122aa[_0x13f8('0x48')]]);queues[_0x6122aa[_0x13f8('0x42')]]['transfereduniqueid']=_0x6122aa[_0x13f8('0x42')];queues[_0x6122aa[_0x13f8('0x42')]][_0x13f8('0x18')]=0x2;queues[_0x6122aa[_0x13f8('0x42')]][_0x13f8('0x5')]=queues[_0x6122aa[_0x13f8('0x44')]]['calleridnum'];queues[_0x6122aa[_0x13f8('0x42')]][_0x13f8('0x43')]=queues[_0x6122aa[_0x13f8('0x44')]][_0x13f8('0x43')];queues[_0x6122aa[_0x13f8('0x42')]][_0x13f8('0x26')]=utils[_0x13f8('0x11')]();queues[_0x6122aa['transfertargetuniqueid']][_0x13f8('0x14')]=utils['now']();queues[_0x6122aa[_0x13f8('0x42')]]['holdtime']=0x0;queues[_0x6122aa[_0x13f8('0x42')]]['mohtime']=0x0;}else{queues[_0x6122aa[_0x13f8('0x3e')]][_0x13f8('0xd')]=_0x6122aa[_0x13f8('0x44')];}}}}catch(_0x5d9f1d){utils['error'](_0x5d9f1d[_0x13f8('0x4a')]);}};exports[_0x13f8('0x4b')]=function(_0x5ea3cf){if(!_[_0x13f8('0x13')](queues[_0x5ea3cf[_0x13f8('0xf')]])){queues[_0x5ea3cf['uniqueid']]['musiconholdstartAt']=utils[_0x13f8('0x11')]();}};exports[_0x13f8('0x4c')]=function(_0x3b7be0){if(!_['isNil'](queues[_0x3b7be0[_0x13f8('0xf')]])){if(!_['isNil'](queues[_0x3b7be0['uniqueid']]['musiconholdstartAt'])){queues[_0x3b7be0[_0x13f8('0xf')]][_0x13f8('0x4d')]+=utils[_0x13f8('0x25')](utils[_0x13f8('0x11')](),queues[_0x3b7be0[_0x13f8('0xf')]][_0x13f8('0x4e')]);delete queues[_0x3b7be0[_0x13f8('0xf')]][_0x13f8('0x4e')];}}};