server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4ee1=['getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','position','now','hangup','isNil','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','queuecallerenterreason','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','queuecallerexitAt','queueposition','EXITWITHKEY','ABANDONED','queuecallerleave','holdtime','queuecallerleaveAt','count','connectedlinenum','connectedlinename','agentconnect','assigned','destaccountcode','membername','agentcomplete','reason','transfer','TRANSFER','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','calleridnum','calleridname','queuecallerjoinAt','mohtime','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','clone','error','stack','musiconholdstartAt','musiconholdstop','diffTime','util','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','lastAssignedTo','accountcode','queuecallerexitreason','queue'];(function(_0x53d4c6,_0x2872c4){var _0x3a18ea=function(_0x2158be){while(--_0x2158be){_0x53d4c6['push'](_0x53d4c6['shift']());}};_0x3a18ea(++_0x2872c4);}(_0x4ee1,0x13b));var _0x14ee=function(_0x50e6ab,_0x156358){_0x50e6ab=_0x50e6ab-0x0;var _0xb7db28=_0x4ee1[_0x50e6ab];return _0xb7db28;};'use strict';var _=require('lodash');var util=require(_0x14ee('0x0'));var utils=require('./utils');var queues={};function writeDB(_0x339cb8){utils['info'](util[_0x14ee('0x1')](_0x14ee('0x2'),_0x339cb8[_0x14ee('0x3')],_0x339cb8[_0x14ee('0x4')],_0x339cb8['queue'],_0x339cb8[_0x14ee('0x5')],_0x339cb8['calleridnum'],_0x339cb8[_0x14ee('0x6')],_0x339cb8[_0x14ee('0x7')]));if(_0x339cb8[_0x14ee('0x8')]){utils[_0x14ee('0x9')](_0x339cb8[_0x14ee('0x8')])[_0x14ee('0xa')](function(_0x2e98de){if(_0x2e98de){_0x339cb8[_0x14ee('0xb')]=_0x2e98de[_0x14ee('0xb')];}utils[_0x14ee('0xc')](_0x14ee('0xd'),_0x339cb8);});}else{utils[_0x14ee('0xc')]('CreateVoiceQueueReport',_0x339cb8);}if(_0x339cb8[_0x14ee('0xe')]){delete queues[_0x339cb8[_0x14ee('0xe')]];}else{delete queues[_0x339cb8[_0x14ee('0x3')]];}}exports[_0x14ee('0xf')]=function(_0x3a1f6b){queues[_0x3a1f6b[_0x14ee('0x3')]]=_['assign'](_0x3a1f6b,{'originalposition':_0x3a1f6b[_0x14ee('0x10')],'queuecallerjoinAt':utils[_0x14ee('0x11')](),'mohtime':0x0});};exports[_0x14ee('0x12')]=function(_0x55df2e){if(!_[_0x14ee('0x13')](queues[_0x55df2e[_0x14ee('0x3')]])){if(queues[_0x55df2e[_0x14ee('0x3')]]['queuecallerleaveAt']){if(!queues[_0x55df2e[_0x14ee('0x3')]]['queuecallerabandon']&&!queues[_0x55df2e['uniqueid']][_0x14ee('0x14')]){queues[_0x55df2e[_0x14ee('0x3')]][_0x14ee('0x15')]=!![];queues[_0x55df2e[_0x14ee('0x3')]][_0x14ee('0x16')]=utils['now']();queues[_0x55df2e[_0x14ee('0x3')]][_0x14ee('0x7')]=_0x14ee('0x17');}writeDB(queues[_0x55df2e[_0x14ee('0x3')]]);}else{if(queues[_0x55df2e[_0x14ee('0x3')]][_0x14ee('0xe')]){queues[queues[_0x55df2e[_0x14ee('0x3')]][_0x14ee('0xe')]]=queues[_0x55df2e[_0x14ee('0x3')]];queues[queues[_0x55df2e[_0x14ee('0x3')]][_0x14ee('0xe')]][_0x14ee('0x18')]=0x2;delete queues[_0x55df2e['uniqueid']];}}}};exports['varset']=function(_0x1ffd2f){if(!_[_0x14ee('0x13')](_0x1ffd2f[_0x14ee('0x19')][_0x14ee('0x1a')])&&_0x1ffd2f[_0x14ee('0x1b')][_0x14ee('0x1c')]()!==_0x14ee('0x1d')){if(!_['isNil'](queues[_0x1ffd2f['uniqueid']])){queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x1e')]=![];queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x1f')]=null;queues[_0x1ffd2f[_0x14ee('0x3')]]['queuecallerexit']=!![];queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x20')]=utils[_0x14ee('0x11')]();queues[_0x1ffd2f['uniqueid']][_0x14ee('0x7')]=_0x1ffd2f[_0x14ee('0x1b')][_0x14ee('0x1c')]();writeDB(queues[_0x1ffd2f[_0x14ee('0x3')]]);}}else if(!_[_0x14ee('0x13')](_0x1ffd2f[_0x14ee('0x19')][_0x14ee('0x21')])){if(!_[_0x14ee('0x13')](queues[_0x1ffd2f[_0x14ee('0x3')]])&&!queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x1e')]){queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x1e')]=![];queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x1f')]=null;queues[_0x1ffd2f[_0x14ee('0x3')]]['queuecallerexit']=!![];queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x20')]=utils[_0x14ee('0x11')]();queues[_0x1ffd2f[_0x14ee('0x3')]][_0x14ee('0x7')]=_0x14ee('0x22');}}};exports['queuecallerabandon']=function(_0x10b75e){if(!_[_0x14ee('0x13')](queues[_0x10b75e[_0x14ee('0x3')]])){queues[_0x10b75e['uniqueid']]['queuecallerexit']=![];queues[_0x10b75e[_0x14ee('0x3')]][_0x14ee('0x20')]=null;queues[_0x10b75e[_0x14ee('0x3')]][_0x14ee('0x1e')]=!![];queues[_0x10b75e[_0x14ee('0x3')]][_0x14ee('0x1f')]=utils['now']();queues[_0x10b75e[_0x14ee('0x3')]][_0x14ee('0x7')]=_0x14ee('0x23');}};exports[_0x14ee('0x24')]=function(_0x32b2){if(!_[_0x14ee('0x13')](queues[_0x32b2['uniqueid']])){queues[_0x32b2['uniqueid']][_0x14ee('0x24')]=!![];queues[_0x32b2[_0x14ee('0x3')]]['queuecallerleaveAt']=utils[_0x14ee('0x11')]();queues[_0x32b2[_0x14ee('0x3')]][_0x14ee('0x25')]=utils['diffTime'](queues[_0x32b2[_0x14ee('0x3')]][_0x14ee('0x26')],queues[_0x32b2[_0x14ee('0x3')]]['queuecallerjoinAt']);queues[_0x32b2['uniqueid']]['position']=_0x32b2[_0x14ee('0x10')];queues[_0x32b2[_0x14ee('0x3')]][_0x14ee('0x27')]=_0x32b2['count'];queues[_0x32b2['uniqueid']][_0x14ee('0x28')]=_0x32b2[_0x14ee('0x28')];queues[_0x32b2[_0x14ee('0x3')]]['connectedlinename']=_0x32b2[_0x14ee('0x29')];}};exports[_0x14ee('0x2a')]=function(_0x577f10){if(!_[_0x14ee('0x13')](queues[_0x577f10[_0x14ee('0x3')]])){queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x1e')]=![];queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x1e')]=![];queues[_0x577f10[_0x14ee('0x3')]]['queuecallerabandonAt']=null;queues[_0x577f10['uniqueid']][_0x14ee('0x14')]=![];queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x7')]=null;queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x20')]=null;queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x2b')]=!![];queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x6')]=_0x577f10[_0x14ee('0x2c')];queues[_0x577f10[_0x14ee('0x3')]][_0x14ee('0x5')]=_0x577f10[_0x14ee('0x2d')];}};exports[_0x14ee('0x2e')]=function(_0x336623){if(!_[_0x14ee('0x13')](queues[_0x336623[_0x14ee('0x3')]])){if(queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x26')]){queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x1e')]=![];queues[_0x336623['uniqueid']][_0x14ee('0x1e')]=![];queues[_0x336623['uniqueid']][_0x14ee('0x1f')]=null;queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x14')]=![];queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x20')]=null;queues[_0x336623['uniqueid']][_0x14ee('0x2b')]=!![];queues[_0x336623['uniqueid']][_0x14ee('0x5')]=_0x336623[_0x14ee('0x2d')];queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x15')]=!![];queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x16')]=utils[_0x14ee('0x11')]();if(_0x336623[_0x14ee('0x2f')]==_0x14ee('0x30')){if(!queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x30')]){queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x7')]=_0x14ee('0x31');}}else{queues[_0x336623[_0x14ee('0x3')]][_0x14ee('0x7')]=_0x14ee('0x32')+_0x336623['reason'][_0x14ee('0x1c')]();}writeDB(queues[_0x336623[_0x14ee('0x3')]]);}}};exports[_0x14ee('0x33')]=function(_0x33474d){if(!_[_0x14ee('0x13')](queues[_0x33474d[_0x14ee('0x34')]])){queues[_0x33474d[_0x14ee('0x34')]][_0x14ee('0x30')]=!![];queues[_0x33474d['transfereeuniqueid']][_0x14ee('0x35')]=_0x14ee('0x36');queues[_0x33474d[_0x14ee('0x34')]][_0x14ee('0x37')]=_0x33474d[_0x14ee('0x38')];queues[_0x33474d[_0x14ee('0x34')]][_0x14ee('0x39')]=_0x33474d['transfereeuniqueid'];queues[_0x33474d[_0x14ee('0x34')]][_0x14ee('0x7')]=_0x14ee('0x3a');}};exports[_0x14ee('0x3b')]=function(_0x286d87){try{if(_0x286d87[_0x14ee('0x3c')]==_0x286d87[_0x14ee('0x3d')]){if(!_[_0x14ee('0x13')](queues[_0x286d87[_0x14ee('0x3e')]])){queues[_0x286d87['secondtransfererlinkedid']]['transfer']=!![];queues[_0x286d87[_0x14ee('0x3e')]][_0x14ee('0x35')]=_0x14ee('0x3f');queues[_0x286d87['secondtransfererlinkedid']][_0x14ee('0x37')]=_0x286d87[_0x14ee('0x40')];queues[_0x286d87['secondtransfererlinkedid']][_0x14ee('0x39')]=_0x286d87[_0x14ee('0x3c')];queues[_0x286d87[_0x14ee('0x3e')]][_0x14ee('0x7')]=_0x14ee('0x41');}if(!_[_0x14ee('0x13')](queues[_0x286d87['origtransfererlinkedid']])){if(_0x286d87['transfereelinkedid']&&queues[_0x286d87['transfereelinkedid']]){queues[_0x286d87[_0x14ee('0x42')]][_0x14ee('0x18')]=0x1;queues[_0x286d87[_0x14ee('0x34')]]=_['clone'](queues[_0x286d87[_0x14ee('0x42')]]);queues[_0x286d87[_0x14ee('0x34')]][_0x14ee('0xe')]=_0x286d87['transfertargetuniqueid'];queues[_0x286d87[_0x14ee('0x34')]]['queuecallerenterreason']=0x2;queues[_0x286d87[_0x14ee('0x34')]][_0x14ee('0x43')]=queues[_0x286d87[_0x14ee('0x3e')]][_0x14ee('0x43')];queues[_0x286d87[_0x14ee('0x34')]]['calleridname']=queues[_0x286d87[_0x14ee('0x3e')]][_0x14ee('0x44')];queues[_0x286d87[_0x14ee('0x34')]][_0x14ee('0x45')]=utils['now']();queues[_0x286d87['transfereeuniqueid']][_0x14ee('0x26')]=utils['now']();queues[_0x286d87[_0x14ee('0x34')]][_0x14ee('0x25')]=0x0;queues[_0x286d87[_0x14ee('0x34')]][_0x14ee('0x46')]=0x0;}else{queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0xe')]=_0x286d87['secondtransfererlinkedid'];}}}else if(_0x286d87[_0x14ee('0x47')]==_0x286d87[_0x14ee('0x3e')]){if(!_['isNil'](queues[_0x286d87[_0x14ee('0x3d')]])){queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0x30')]=!![];queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0x35')]=_0x14ee('0x3f');queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0x37')]=_0x286d87[_0x14ee('0x48')];queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0x39')]=_0x286d87[_0x14ee('0x47')];queues[_0x286d87['origtransfererlinkedid']][_0x14ee('0x7')]='ATTENDEDTRANSFER';}if(!_[_0x14ee('0x13')](queues[_0x286d87[_0x14ee('0x3e')]])){if(_0x286d87['transfertargetlinkedid']&&queues[_0x286d87[_0x14ee('0x49')]]){queues[_0x286d87['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0x286d87[_0x14ee('0x4a')]]=_[_0x14ee('0x4b')](queues[_0x286d87[_0x14ee('0x49')]]);queues[_0x286d87[_0x14ee('0x4a')]][_0x14ee('0xe')]=_0x286d87[_0x14ee('0x4a')];queues[_0x286d87[_0x14ee('0x4a')]]['queuecallerenterreason']=0x2;queues[_0x286d87[_0x14ee('0x4a')]]['calleridnum']=queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0x43')];queues[_0x286d87[_0x14ee('0x4a')]][_0x14ee('0x44')]=queues[_0x286d87[_0x14ee('0x3d')]][_0x14ee('0x44')];queues[_0x286d87[_0x14ee('0x4a')]][_0x14ee('0x45')]=utils['now']();queues[_0x286d87[_0x14ee('0x4a')]]['queuecallerleaveAt']=utils[_0x14ee('0x11')]();queues[_0x286d87[_0x14ee('0x4a')]][_0x14ee('0x25')]=0x0;queues[_0x286d87[_0x14ee('0x4a')]][_0x14ee('0x46')]=0x0;}else{queues[_0x286d87[_0x14ee('0x3e')]]['transfereduniqueid']=_0x286d87['origtransfererlinkedid'];}}}}catch(_0x25126e){utils[_0x14ee('0x4c')](_0x25126e[_0x14ee('0x4d')]);}};exports['musiconholdstart']=function(_0x1d25d8){if(!_['isNil'](queues[_0x1d25d8[_0x14ee('0x3')]])){queues[_0x1d25d8[_0x14ee('0x3')]][_0x14ee('0x4e')]=utils[_0x14ee('0x11')]();}};exports[_0x14ee('0x4f')]=function(_0x36c9d8){if(!_[_0x14ee('0x13')](queues[_0x36c9d8[_0x14ee('0x3')]])){if(!_['isNil'](queues[_0x36c9d8[_0x14ee('0x3')]]['musiconholdstartAt'])){queues[_0x36c9d8[_0x14ee('0x3')]][_0x14ee('0x46')]+=utils[_0x14ee('0x50')](utils[_0x14ee('0x11')](),queues[_0x36c9d8[_0x14ee('0x3')]][_0x14ee('0x4e')]);delete queues[_0x36c9d8[_0x14ee('0x3')]]['musiconholdstartAt'];}}};