4 <title>PDF document</title>
7 <table data-pdfmake='{"widths":[100,"*","auto"],"heights":40}' class="interactionData">
11 <div class="textblock">
13 <% if (interaction.channel.toLowerCase()==='chat' ) { -%>
14 Website <% } else { %> Account <% } -%>
16 <p class="textcontent">
17 <%- interaction.account %>
22 <div class="textblock">
23 <p class="textfield">Agent</p>
24 <p class="textcontent">
25 <%- interaction.agent %>
30 <div class="textblock">
31 <p class="textfield">Created</p>
32 <p class="textcontent">
33 <%- interaction.createdAt %>
39 <% if (interaction.channel.toLowerCase()==='chat' ) { -%>
41 <div class="textblock">
42 <p class="textfield">Browser</p>
43 <p class="textcontent">
44 <%- interaction.chatInfo.browser %>
49 <div class="textblock">
50 <p class="textfield">Operating System</p>
51 <p class="textcontent">
52 <%- interaction.chatInfo.os %>
58 <div class="textblock">
59 <p class="textfield">Disposition</p>
60 <p class="textcontent">
61 <%- interaction.disposition %>
68 <div class="textblock">
69 <p class="textfield">Closed</p>
70 <p class="textcontent">
71 <%- interaction.closedAt %>
76 <% if (interaction.channel.toLowerCase()==='openchannel' ) { -%>
79 <div class="textblock">
80 <p class="textfield">Visibility</p>
81 <p class="textcontent">
82 <%- interaction.visibility %>
88 <% if (interaction.channel.toLowerCase()==='chat' ) { -%>
91 <div class="textblock">
92 <p class="textfield">Referer</p>
93 <p class="textcontent">
94 <%- interaction.chatInfo.referer %>
99 <div class="textblock">
100 <p class="textfield">Originating TCP Port</p>
101 <p class="textcontent">
102 <%- interaction.chatInfo.customerPort %>
107 <div class="textblock">
108 <p class="textfield">Originating IP Address</p>
109 <p class="textcontent">
110 <%- interaction.chatInfo.customerIp %>
118 <div class="messageContainer">
119 <% interaction.messages.forEach(function(message) { -%>
121 <div class="messageInfo">[<%- message.direction %>] <%- message.date %> | <%- message.sender %>
122 <% if(interaction.channel.toLowerCase()==='chat' && message.read) { -%><i>√</i>
125 <% if (interaction.channel.toLowerCase()==='openchannel' && message.attachment) { -%>[ATTACHMENT] <% } -%>